Rockaway Water Damage Restoration Articles

Sample Reviews

F

Rating
We had a copper pipe leak near our hot water heater. It puddled on the floor and was mopped up many times before the plumber arrived. The plumber replaced the pipe and left. Another leak in the same area sprang up and the plumber had to return.
Rockaway Water And Smoke Damage Specialists Provider Name Locked
's Kitchen and Bath Beyond referred us to
Rockaway Water And Smoke Damage Specialists Provider Name Locked
. We are new to the area and didn't know any better about who to call for water cleanup. We trusted the referral from the plumber( huge mistake).
Rockaway Water And Smoke Damage Specialists Provider Name Locked
came several hours later. The technician inquired aggressively about using insurance or cash pay. I should've known then that this was a disaster in the making. After speaking to my wife, we decided to not turn it in to the insurance since it wouldn't meet our deductible. After speaking with his supervisor, the tech said it'd be 900.00. We agreed since we had to remedy the water issue. We had just installed engineered wood floors and didn't want to sacrifice that investment. The tech metered the walls, ripped off some damaged Sheetrock, vacuumed up a little water and set up 3 blowers and a dehumidifier. He was here 30 min. He said he'd be back on Thursday to pick up the equipment. A day later our Master closet had a foul odor and the water seeped down the wall and saturated the thick carpet. I had to take up carpet and cut away carpet padding. I then had to move their equipment to dry the closet . When I told the tech about it he said " so now you're a water restoration expert. He overlooked that we were paying for HIS expertise. We didn't see anyone from
Rockaway Water And Smoke Damage Specialists Provider Name Locked
on Thursday, so we called on Friday. The tech lied saying he called us 5 times with no answer. Our call logs do not support this fabrication. Finally Late Friday afternoon the tech was contacted and he said he'd come by later to get equipment and since we were leaving town , we arranged for the equipment to be picked up on Mon. On Tuesday the tech called and said he couldn't make it. So finally on Thursday another tech came to retrieve their equipment. This tech was taken aback when I explained how this job went and he told me they were supposed to visit daily and monitor moisture levels until readings were normal. NEVER happened here. After the equipment was picked we got a call from the original tech wondering why we were unhappy. I explained that we really never got the service we expected. He said he'd talk to the supervisor and came back with a 650.00 price. I told the tech to have the owner call me. NEVER happened again. Now I just received a bill for 900.00 . Let's calculate this. The initial tech was here 30 min. And the returning tech was here 10 min. That's 15.00 a minute or 600.00 hr. WE SHOULD ALL BE IN THIS BUSINESS. Another plumber told me that these restoration companies offer referral fees that can be as high as 500.00 per referral. This whole company is a SHAM and a RIPOFF. THE SERVICE WE RECEIVED IS SHAMEFUL AND DISHONEST. I am disgusted by this company and their refusal to return a call to discuss this matter. I guess they are only interested in collecting your money for extremely poor service. I will also never hire the referring company either since there is a dishonest symbiotic relationship. We had to repipe our house and we hired another reputable plumber rather than dealing with these dishonest entities. ...
- Sandra P.
A

Rating
It went fabulously!!!
Rockaway Water And Smoke Damage Specialists Provider Name Locked
and Clog Commandos are sister companies. Except for initial clean-up, most of our contact was with
Rockaway Water And Smoke Damage Specialists Provider Name Locked
of Clog Commandos.
Rockaway Water And Smoke Damage Specialists Provider Name Locked
was present to supervise all work, and he did not take any shortcuts. He and his staff handled the project with the utmost professionalism. (See what provider did, above.)
In addition to the scope of the work Clog Masters performed,
Rockaway Water And Smoke Damage Specialists Provider Name Locked
gave us pointers along the way of how to navigate this physically and emotionally difficult situation that has dragged on for over four months. He went way above and beyond the scope of what he was paid to do in order to assure that we were satisfied and made whole.
Rockaway Water And Smoke Damage Specialists Provider Name Locked
and his staff were respectful to us at all times. They were responsive to phone calls. They listened to our concerns, and promptly addressed them. They showed up on time for all appointments.
In
Rockaway Water And Smoke Damage Specialists Provider Name Locked
contrast to the builder who was responsible for the rebuild,
Rockaway Water And Smoke Damage Specialists Provider Name Locked
/Clog Commandos seemed to actually care about more than the dollars they were being paid to do the job.

We recommend, without reservation,
Rockaway Water And Smoke Damage Specialists Provider Name Locked
/Clog Commandos to anyone who finds themselves in a situation where hazardous materials remediation is needed.

Thank you,
Rockaway Water And Smoke Damage Specialists Provider Name Locked
, and your team!!!
- R I (Rosie) R.
A

Rating
Very well. They were very professional and courteous. We have been trying to find a company to come out and tarp our roof and they came to the rescue. I would definitely use their services again. I give them an A+++ rating.
- Thomas G.
D

Rating
We discovered a sewage leak in our kitchen ceiling and called our insurance company. I asked the insurance to provide a contractor to perform all needed demolition, cleanup, restoration of the areas. At first the professionalism, courtesy, communication and work with excellent. They explained all aspects of the work and assured that their crew operated as quickly and cleanly as possible. I was particularly impressed how much of the existing walls and cabinetry they were able to save. They brought in a subcontractor that did the mold abatement. That is when things started to go south. There rep (
Rockaway Water And Smoke Damage Specialists Provider Name Locked
) came over in the evening and explained the restoration steps. All of a sudden and for no apparent reason he jumped up, grabbed a hygrometer and quickly tested certain areas around the kitchen baseboard. He said there was still water and his crew will need to investigate. I kept asking if they were going to test for bacteria and expressed that I had little concern about the mold. Over the course of the next few days we were told they had a big job in another city and it became impossible to get ahold of anyone. When we did the person on the other end was no longer very professional. Eventually, our insurance was brought back in the picture by
Rockaway Water And Smoke Damage Specialists Provider Name Locked
over the "second" leak. Over the course of the ensuing 11 months we had a succession of engineers, bacterial testing, and others insist that an outside planter was responsible.
Rockaway Water And Smoke Damage Specialists Provider Name Locked
provided our insurance carrier with an extremely low ball estimate that even to an novice (myself) was devoid of big items such as the actual cabinet boxes and city permits. We "fired"
Rockaway Water And Smoke Damage Specialists Provider Name Locked
and brought in a Public Adjuster who brought other professionals in that indicated that the leak was from the movement of liquid from the original black water leak. We brought in an excavator to rip out the planter and contractors to rip out the wall in question; the water was NOT coming from the planter! The bottom line is that
Rockaway Water And Smoke Damage Specialists Provider Name Locked
placed ourselves and insurance company at odds and that was really not appreciated. We did eventual settle on just enough to bring everything back to normal with our own contractors. I do not wish to hypothesize why
Rockaway Water And Smoke Damage Specialists Provider Name Locked
did what they did but I can say I was upset that a job that should have lasted a few weeks went about one year because of what happened.
- Mitchell P.
A

Rating
Rockaway Water And Smoke Damage Specialists Provider Name Locked
from
Rockaway Water And Smoke Damage Specialists Provider Name Locked
made the estimate and stuck by it - the work was excellent, wood floors repaired and walls/baseboards finished to blend with surroundings. Also completed a number of more minor items including some drywall repairs, hanging a mirror, fixing a light, etc. I was impressed by the professionalism - crew cleaned-up everyday and had good suggestions when somethng went awry with the plans (as they often do). Communication was excellent, professional and prompt.
Rockaway Water And Smoke Damage Specialists Provider Name Locked
on the
Rockaway Water And Smoke Damage Specialists Provider Name Locked
team was great. Good experience all-around, would absolutely recommend to others and use again.
- Allison B.
D

Rating
Two other estimates were from 1300 to 1800. They also told me that I
needed 3 more boxes of flooring. The job was completed by another
provider and i have 2 boxes left over. In the future, if a job is to
"low end " for them, I suggest they say so right up front rather than
deliberately overpricing so they are assured of not getting the job.
Because surely this MUST have been deliberate in order NOT to get a
particular job. Or could it be that they overcharge everyone this much?
I was insulted.
- karen H.
B

Rating
I had no issue with Hay's and sons other than their selection of sub contractors. Had no issues with the main crew that was used, but the flooring crew installed defective carpet, and improperly installed the wood laminate flooring. Hay's and sons did not dispute or disagree when I pointed out the issues, they had a separate crew come in and fix the issues in the end. I am still waiting on a credit due to cleaning we had to do due to the first flooring crew sawing the wood laminate inside the house. Everything else was completed as expected and on time. They also informed me that they would be using a different sub contractor for flooring moving forward.
- Lora P.
A

Rating
I had already started removing the mold but had stopped when I started getting concerned that I may not be doing it correctly. He came in and looked at my bathroom and said that I had already done most of the work and didn't really need to pay him to finish the job. He then instructed me what I needed to do to finish and that was it! I appreciated his honesty and he did tell me that he could do it but that if I felt comfortable completing it that I should go ahead and do so since I was already following all the necessary protocols.
- Terri H.
A

Rating
work was superb. very responsive, superb assessment, estimate for charges, all work was completed on schedule and on budget, and to a quality standard.
- cheryl W.
A

Rating
Rockaway Water And Smoke Damage Specialists Provider Name Locked
was a great guy and VERY knowledgeable. He obviously takes pride in his work and was very open with what he was seeing and took time to explain the details of his inspection.
- Adam H.
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All Water And Smoke Damage Specialists in Rockaway, NJ

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 Sound Choice LLC

913 New Jersey 23
Pompton Plains, NJ

1-800 Construction,Inc

655 Washington Ave.
South Amboy, NJ

1-800 WATER DAMAGE

95 Jerusalem Ave
Hicksville, NY

24\7 Water Damage Restoration

165 7th Avenue
New York, NY

3 King's Custom Homes LLC

114 Stony Ridge Dr
Hillsdale, NJ

360 Restoration

4732 32nd Pl Ste 2053
Long Island City, NY

911 Restoration

54 Old Matawan Road
Old Bridge, NJ

911 Restoration Inc.

320 Washington Ave
Hackensack, NJ

A Graf and Son LLC

1914 Spruce Hills Dr
Glen Gardner, NJ

A SUPREME CLEANING & RSTRTN

8 MADELEINE PLACE
Parsippany, NJ

A&A Affordable Home Improvement LLC

14 Walden Pl
Montclair, NJ

A&B Carpet & Rug Cleaning Inc.

932 Ditmas Avenue
Brooklyn, NY

A&M Painting

21 Moss Avenue
Danbury, CT

A&S Construction

Hackettstown, NJ

A-1 Basement Solutions

2566 Plainfield Ave
Scotch Plains, NJ

A-1 Interiors & Exteriors

21 Maryland Ave
High Bridge, NJ

A-Flood Control

PO Box 339
Bohemia, NY

AAA MacFawn Fire and Flood Restoration

PO Box 13205,1583 Central Ave
Albany, NY
Rockaway Zip Codes

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