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Princeton Pool Cleaning Articles
Pool Cleaning reviews in Princeton
From the start I should have paid more attention to signs that this company wouldn't live up to its promises. The sales man rescheduled a few times to accommodate his own scheduling errors. I didn't consider this particularly professional but believed the reviews I read and assumed this was an anomaly. After reviewing all of the work I wanted done I received an itemized breakdown of costs for each aspect of the project. I then replied with specific questions I had about details related to the job.
Contract negotiations should have been the second warning. I was extremely surprised to discover that the contract they sent was very incomplete and didn't include much of what we had agreed to, although they kept the price the same. I had to go back to them two or three more times before they finally revised the contract properly to account for all that had been "promised". It was extremely disorganized as I was then trying to deal with four different company representatives none of whom clearly communicated much with each other or just didn't care about getting it right. So we finally got the contract corrected properly and having signed it they gave me a start date of April 18, 2013 with an understanding that the company would come daily and be finished within seven (7) business days.
So on April 17, 2013 I receive communication from them that they will not becoming as scheduled on the 18th but will be out the following day - 4/19/13. 4/19/13 arrives and they are not to be seen. I am given the run around and they promise to be out in force the following day. They do show the next day with a few guys for only a few hours and appear very disorganized about there tasks. And then they just take off promising to be back on Monday. Do you think they show? For the next month and a half they make promise after promise to show. And then just don't. And they don't call or communicate about this. And they don't even answer their phones. I finally speak with
Because I am having lots of work at my house I am lucky that other contractors have been able to observe not only how unprofessional this company has been, but also point out areas of sub-par labor. And if this company tells you they don't hire sub-contractors don't believe them. I have pictures to prove it. But in any case, I then not only find myself having to beg them to even show up to my job, but to also correct poor craftsmanship that has already occurred. Wow, what started out as a job with high expectations based on what seemed to be good reviews has now turned into a bit of a nightmare. And I haven't even shared much of the nightmare with you.
So to end this saga, they have never completed the job. There are many, many items still outstanding and I have had to hire other professionals to finish their work. They even asked to use MY electrician to do their electrical work and then didn't respond to my electricians requests for job details until days after my electrician had already come to the house. I can not imagine a company like this staying in business for long. I hope anyone thinking about this company takes any red flags they see seriously.
I really hope no one else has to go through what we did with this company...
UPDATE: In response to
So now you can see this companies response to legitimate issues related to a job they were contracted to perform but never completed... I think their lack of professionalism speaks for itself.”
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