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Paramus Hvac Articles
Hvac reviews in Paramus
Service technician was very punctual and friendly After walking through the issue and describing what I was able to diagnose myself with the tools I had, the technician identified the problem (loose power wire near the blower) and resolved the issue Diagnostic price was good
The not so good
The technician opened up the condenser outside to check the "amperage" of the unit to see if I needed a hard start kit, since it could potentially cause a fire. I realized afterwards this was a technique to upsale me on their maintenance plan amongst other things. After declining, I overheard the technician speaking with his manager outside, about how I changed my mind on getting the maintenance plan and installing the hard start kit. I had to get to work and couldn't afford to wait an additional two hours for the service. The technician then proceeds to close up the condenser and restart the unit. The condenser started as expected, but strangely a loud popping sound began. The technician was staring at the unit with a confused look. I went and immediately turned off the unit in case a fire was to break out or just to prevent further damage. The whole situation was very odd. Might I add that the condenser was working perfectly fine with absolutely no noise before he opened up the unit and after the power issue was fixed. After the technician left, I opened up the unit to exam what was going on. I even opened up the second unit as a reference on how the wiring should be done. Everything looked fine until I noticed that one particular wire had it's covering torn off, and the are that was torn off was touching the metal casing. This was the cause of the "popping" sound. Several thoughts ran through my mind, whether insects or animals would chew through the wire. But, when examining the unit, there was just no way an animal could even get to that particular spot. Anyhow, the fix was easy. I had to cover it up with electrical tape and everything worked fine afterwards.
I'm not saying the technician purposely try to damage my condenser since I don't have hard proof, but the situation was very suspect. I will not use their service again, nor will I ever recommend them to anyone.
My ratings are as objective as possible. My overall rating was based on the entire experience and since I was not able to prove whether the technician caused the shortage due to wire cutting, I didn't give an F on the overall experience. Hopefully people my review insightful.
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