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Lake Hopatcong Chimney Sweeping Articles
When they finished, I also mentioned to them that we were getting a new furnace soon so they quoted me types of chimney flues. (I did not need them for this service afterall, but was good to get their prices to compare with the A/C folks).
Note that I forgot to give the workers a $20 off coupon when they were on site. I called the company afterwards advising them of the coupon and they took it over the phone, rerunning my card to apply the discount. This was great customer service.
I would most certainly use this company again for service to my chimney service needs.
no mess left.....
I had asked for advance notice to inform residents of the property of the work and received it by voice mail at 6:15 the night before. The workers arrived and bothered the residents for access to power inside their home while they were at work. This was unacceptable and I tried to supply a portable generator but it was mothballed for the winter. I made other arrangements for power for the workers. There is no exterior power supply at the property which should have been obvious during the quote process.
To my surprise, the replacement bricks were not the same size as the existing bricks and small 1"
I picked up about 2 coffee cups worth of brick and mortar chips from the driveway, walk and lawn beneath the work site after the workers left.
I received a call the evening of the work from a person who had not worked on the job,
To my surprise, the chimney was not built to the previous height. It appears to be at least one brick course shorter. I was not sure of this, but compared the "before" photos with the new chimney and the difference was obvious. They simply performed the job with fewer bricks!
On installation day, the installers came in and within 5 minutes told us that a gas fireplace could not be installed due to the location of the fireplace and the location of the gas line into the house. It was arranged that another sales person would stop by that afternoon, which they did. He promised to get us a quote for an electric fireplace the next day. I never received a quote. I called/emailed them six times between November and January and only heard back once. I even stopped by the store in
I ended up writing a letter to the owner requesting our down payment, which they responded promptly and I received the refund within a week. The original salesman came out as well to investigate why the installers wouldn't install the unit and assured me it could be done. Because their price was so affordable, I offered to still consider them if they would requote the work. They gave me the original quote without any kind of break on the cost. Had they knocked off even $100 off the bid as an apology for giving us the runaround on the whole ordeal, they may have had our business.
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