Sample Reviews

A

Rating
After a lot of back and forth on securing a time/date, the team came in and did the job. they suggested some non crucial improvements and tips on getting the fire operating properly.
- dan O.
F

Rating
My husband and I just finished a major rehab of a home that we recently purchased. All of the contractors we found from Angie's list were outstanding...except for
Hawthorne Chimney Repair Services Provider Name Locked
. The day after they installed a new flue, my roofer went on the roof to make sure that the roof was in good shape. When he called me he told me that the roof was fine, but that there were bricks dislodged from the top of the chimney and there was a lot of debris around it. I told him that the flue had just been repaired the day before. He said, "those guys should not have left it in this condition" I called
Hawthorne Chimney Repair Services Provider Name Locked
. At first he said that there was nothing wrong with the chimney, then he finally admitted that he had never been on our roof when he gave the original estimate. Nor was he there for the repair. Finally he agreed to send his crew back to remediate this. A few days later I was speaking to our next door neighbor. He said that he could see the
Hawthorne Chimney Repair Services Provider Name Locked
guys working on the house and "they really left a mess and looked like they didn't know what they were doing". I was very upset to hear this. We were trying to address a potential carbon monoxide hazard that came up on the house inspection. The bottom line: I never would have known the condition that my roof was left in, if my roofer hadn't been scheduled to go up the following day!

I wrote a letter to the owner
Hawthorne Chimney Repair Services Provider Name Locked
and he called me. No apologies for the way his crew left my roof. We are having another company coming this weekend to evaluate if we still have a problem.

- Susan K.
C

Rating
Provided a professional estimate, responded back in a timely manner. The estimate provided was on the high side for the work that needed to be done.
- Marco P.
A

Rating
Hawthorne Chimney Repair Services Provider Name Locked
, the technician, arrived on time. He was extremely courteous and polite. He explained in detail what I needed done, a chimney liner. He prepared an estimate and included a brochure.
I told him I would like to schedule
Hawthorne Chimney Repair Services Provider Name Locked
to do the liner for my chimney.
- BARBARA R.
A

Rating
It went just fine. The service done was an annual inspection and cleaning I have done as part of my regular fireplace maintenance program. I have a high efficiency, wood burning fireplace insert. I use the fireplace to help heat my home so it is in use on a daily basis from approximately November through March. Due to this heavy use, it is important that the fireplace is operating safely and efficiently. Dr. Flue arrived on schedule at the designated day and speedily went to work. The service person acted in a professional manner. He did a superb job and cleaned up so there was no mess and there was no damage to my unit. He provided me with a verbal and a written report with photos of the inside of my flue.. Since this was a routine yearly maintenance and no other service was required, this was all pretty straightforward. My only reservation is the cost seemed a bit high for just a cleaning and inspection. In the past, I have had another company (which didn't charge as much) do this service, but I was not satisfied with their level of professionalism and the serviceman damaged the baffle blanket on the fireplace. So on balance, I guess the higher cost from Dr. Flue was worth the extra cost. I certainly will employ them to service my fireplace in the future.
- Fred K.
D

Rating
Received an itemized quote from
Hawthorne Chimney Repair Services Provider Name Locked
, the Sales Manager, on 22April2014 to replace the concrete crown of my chimney, and caulk/patch the stucco sides of the chimney. Paid the required 40% deposit in early May to get on their schedule. Was told to expect a 6-week lead time, which would have put the work being done sometime mid-to-late June.
The first crew came out 21July, fully a month late, and performed some repairs. I wasn't really upset about the delay since this wasn't an emergency, and I know we had a lot of rainy weather in June-
Hawthorne Chimney Repair Services Provider Name Locked
that could have delayed outdoor jobs. But after I got up on the roof to look at things, I found the work was far less than what was quoted. Instead of replacing the crown, the crew attempted some minor patching of it. Instead of paintable sand-textured stone-colored caulk being used to fill other cracks as per the quote, plain white caulk was used (appeared to be non-paintable latex to me, but it definitely wasn't colored and stood out in any case). Numerous cracks and flaking were still evident. I emailed
Hawthorne Chimney Repair Services Provider Name Locked
that the work was not as promised, and that I assumed his crew had decided the full scope of his quote wasn't necessary once they saw the chimney. I proposed that the company accept the 40% deposit as payment in full for the partial completion of the quoted effort.

I heard nothing from
Hawthorne Chimney Repair Services Provider Name Locked
, but the president of the company,
Hawthorne Chimney Repair Services Provider Name Locked
, called and said he'd visit my house and look things over. He did when I wasn't home, and called back to say they weren't done.
About a week later on 01Aug,
Hawthorne Chimney Repair Services Provider Name Locked
left me a message that the crew had been out that day and completed the repairs. That evening I climbed back up on the roof and checked. I saw no change in the chimney. So I emailed
Hawthorne Chimney Repair Services Provider Name Locked
repeating that the work wasn't what as quoted, and again proposed they accept the partial payment. I also asked for a written reply to my email because I had just gotten a "past due" notice for the remaining balance.

Hawthorne Chimney Repair Services Provider Name Locked
then called me at home in the evening to tell me they had been experiencing some internal communication issues, something about nobody understanding what
Hawthorne Chimney Repair Services Provider Name Locked
meant on his quote, and that they would be back out again to complete the repairs. The quote seemed very explicit to me.
On 15Aug, someone was out to work on the chimney---for the third time. When I got back out on the roof to look, the crown looked better, but there was now a swath of dried mortar and dust crusted onto the shingles around the base of the chimney. Clearly no effort was made to cover the shingles while the crew applied the wet cement, and I can only guess as to why. I emailed
Hawthorne Chimney Repair Services Provider Name Locked
with my latest observations and expressed my disappointment in all parts of the process which had dragged out since May. Unfortunately, I felt that the chimney was probably as good as it was going to get and consented to pay the balance, since I was also now worried about what would happen if they had to come out a fourth time.

Hawthorne Chimney Repair Services Provider Name Locked
did respond to my messages, but he would never do so in writing (even when specifically asked), which is a red flag to me.
Hawthorne Chimney Repair Services Provider Name Locked
was nearly unresponsive once the deposit was paid.

Hawthorne Chimney Repair Services Provider Name Locked
was a hassle to deal with, and they left me with a stained roof. I would not recommend this company.
- Patrick S.
A

Rating
Used
Hawthorne Chimney Repair Services Provider Name Locked
to repair my mother-in-laws chimney cap and bricks. He responded very quickly with a quote and told us right up front that he was busy with other jobs but that this was not a dangerous or critical situation. He said he'd come and do the work when he was next in the area, which was fine with us. He called us once to let us know that he had not forgotten about the job to reassure us. He called after the job had been completed to communicate with us that he had done the job and that all was well. Appreciated his honesty and follow-thru.
- Timothy D.
A

Rating
When the vent pipe change didn't appear to reduce the backdraft, the 2 (nice and hardworking) young men removed the furnace vent pipe and discovered the blockage back inside the wall. They then worked diligently to remove as much of the material as they could and succeeded in eliminating the backdraft to the water heater.
- Elizabeth B.
A

Rating
He was here on time, seemed thorough. Did not want to charge us since it was an easy check that took a short amount of time. He was very professional. Would definitely recommend him to others.
- Connie C.
A

Rating
My mom was there and noticed he was very professional and clean. He did a thorough job and came on time. he was very professional and left an estimate for an additional job.
- Christine L.
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All Chimney Repair Services in Hawthorne, NJ

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 Hour Chimney -- AAA Chimney Corp

470 11th St
Palisades Park, NJ

1-800 Construction,Inc

655 Washington Ave.
South Amboy, NJ

2B Development Corp

34-2 DeForest Ave
East Hanover, NJ

A & B ROOFING CORP

105 HOUSTON ST
Staten Island, NY

A & J Reliable Inc

39 S Central Ave
Spring Valley, NY

A & S ROOFING

490 BUEL AVE
Staten Island, NY

A CHIMNEY MAN

15 SOUTHGATE DR
Howell, NJ

A Plus Roofing & Home Services

265 Rt 46 West
Totowa, NJ

A-1 Chimney Service LLC

58 Pinecrest Trl
West Milford, NJ

A-PLUS CONSTRUCTION INC

18 STATION RD
Lincoln Park, NJ

A. DeFino Masonry LLC

359 Leonard Drive
New Milford, NJ

A.Debenedetto Construction LLC

13 Florence Ave.
Belleville, NJ

A.j.'s custom home improvements

29 Whalen st
North Babylon, Ny

A1 Everlast Construction

150 Rea Ave
Hawthorne, NJ

AA General Contractors LLC

10 Pine St
Lodi, NJ

ABBEY CHIMNEY CONTRACTORS

37 BROADWAY LN
Fairfield, NJ

ABBOT O'REILLY CONTRACTING

P.O. BOX 3010/MEMORIAL STATION
Montclair, NJ

ABM CONSTRUCTION CONCEPTS

405 CLERIHEW LN
Pompton Lakes, NJ

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