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Raymond Gutter Cleaning Articles
for bills and rent. Do not hire
There was a lot of miscommunication regarding initial scheduling after purchasing a Big Deal for up to 50' of gutters replaced for $229. Several times, I e-mailed the company at the e-mail address on its website and explained IN DETAIL the problems that I had and the EXACT AREAS where they occurred, with no response. Eventually, I did get an e-mail FROM the company, asking me to call. When I immediately did so and related that I had repeatedly e-mailed, I was told that it was an incorrect address. I was also informed that
My expectation was that this appointment was for the actual repair, but
We engaged in a lengthy discussion in which I argued that, regardless of my Big Deal being for gutter replacement, the fact remained that I had paid $229 for WORK and that it only made sense to apply it to what actually needed to be done and that, if he refused to do so, I would just cancel the Deal and get a refund. This then resulted in MUCH haggling, after which he finally agreed to to the repair work plus he charged an additional $40 for the 8' of gutter replacement. I am reasonably sure that the material that was needed for the repair costs less than (or, certainly, no more than) the cost of actual gutters and, even with the 8' of gutter replacement, the total area was ~40' - and the Big Deal was for up to 50'. Nevertheless, I did agree to the additional charge and
He did return on a subsequent day to do the work (when I was at my job). I saw that the new gutter was installed, but the other work was not visible to me. (I also never received a bill for the $20 balance.) It did not rain for about a week, and one of the 2 problem areas was fine - but the other area was EXACTLY THE SAME, with water still pouring down in the gap between the roof
While the end result was satisfactory, the process was not - and I would have misgivings about using this company again.
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