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Over 106 reviews for
Manchester Moving Truck Rentals from people just like you.

F
"I went with this company because they accept checks and his reviews were so good. He said any mover that wants to be paid before the move is over, is not a good" mover. We set up the move. I had to move earlier than I had planned because of scheduling and availability. They were 2.5 hours late because the truck broke down. I was supposed to have a 4 man crew between 8 or 9 in the morning. 1 crew of 2 showed up at 10:30 with a smaller truck. The second truck showed up later. The crew leader on the 2nd truck began to yell at the 1st crew and asked why they didn't order a 3rd truck. The decided they would make it work. I told them, we got to get this done. I have to get my cat before the vet closes. As time passed the trucks were filling up and they had not ordered a 3rd truck and they began yelling at me that they didn't have anymore room on the trucks. They did not listen when it came to where and how I wanted things packed. They told me don't worry about it, we'll sort it out at the storage. I needed one item out to the
. They could not get it out in one piece, so they broke it. They also ran out of pads and then only shrink wrapped my items. The owner said it was impossible to run out of pads. They have over 100 pads on a truck. Then they were taking paintings and glass out to the truck not wrapped at all. The owner told me, "Oh they wrap it out at the truck."My patio chairs were strapped to the metal lift, and my mattress and box springs were attached to the outside of the truck. They told me the entire house was empty. I came back and luckily checked the garage. There were enough items in the garage to fill the back of a pick up truck. The owner called and was yelling at me about refusing to pay. He said I cannot refuse to pay because it is against the law and is fraud. I had no idea what he was talking about because I did not refuse to pay and was not supposed to pay until the move was over. I reminded him of that and he said, "Oh, I forgot I told you that." The owner told me that because of all the issues I had with the first move, that he would send a new fresh crew of his best and fastest movers. I said how will they know what goes where? He said to call in the day before for the stuff that was going to my sister or necie. The owner told me I would never get a shock from his company, because he is so good at estimating. Well it ended up being 1500 more than estimated. He stated that it was my fault because I needed things delivered to my sister and my
. Originally I needed the items delivered to my sister by noon, but then she had the day off, so it was no longer an issue. When it came time for the second part of the move. They told me that they could not pack the truck and deliver the items to my sister, my
and I. He said it was going to cost more money and take more time because I was putting time constraints on him. They wanted to do me, my sister, then my
. I told him "Remember, I called you back and told you my sister was off and there were no time constraints." When the crew of the second move brought the items to my home, they were all mixed up and not sorted to what goes where. They kept bringing the wrong items to the wrong areas. The older guy,
, was very nice and told me don't worry about it, we will sort it out for you. The younger guy, Nick, kept threatening me that "His crew was about to walk off the job." I told them I would be happy to come down and tell them where everything goes, but I was not going to leave my apartment door open because of my cat. They kept bringing things up and making piles. I told them to not pile things there, furniture is going to go there. They said, just let us bring the items up, then we will put everything where it goes. Then, they were mad that they had to move the items twice because the didn't listen when I told them not to make piles. They told me there were still boxes in the truck and they could not bring up anymore boxes because I wouldn't be able to move around. I said that I needed my boxes for my bathroom and my kitchen. They then began to cuss, just bring it all in. They began stacking the boxes and using moving straps to bring them in. This crushed the boxes. They finally got everything loaded in the house and I began to notice all the damage to my furniture items. I still haven't found all the damage. I felt intimidated by the movers, so I tipped them way more than I would normally have because I was scared of them and they knew where I lived.
then gave me a paper to sign. He said don't be shocked by the numbers just sign, you and
will talk about the final price. So I signed and did not give them a check. Then The owner called me and began yelling at me about refusing to pay again. He said I was a liar and I was being facetious. He wants payment immediately or he was calling the police. I reminded him that
said that he and I would work the final price out. He said everything was my fault and what credit card did I want to use. I told him that I would send him a check. He said he was not going to wait for a check. He made me overnight a check and send him the tracking number or he was going to call the police. He said "I was going to work with you on the price, but everything is your fault and now I want the full amount. Now give me my money or I'm calling the police." I am honestly shocked at how bad this experience was after seeing how great their reviews were.

-Lynn M.

F
"It was horrible. They showed up prior to calling me first. I asked them to call me within 30 minutes of showing up.
said he would give" 30-60 minutes notice before they showed up. I arrived at the storage unit. They looked in the unit and said it should be no problem getting the job done in 2 hours. They started loading up my coats and other wardrobe. I asked them if I should stay and look over them or leave? They advised me I could leave and meet them at the new unit. They called me as they were leaving the storage unit at 9 a.m. It took them about an hour to load the truck. I gave his directions on how to get to my new apartment. It was supposed to be a 15 minutes drive. I called him 30 minutes later and asked where he was. They advised me they were driving slow so nothing would be bouncing around in the back of the truck. They finally showed up and started unloading. They were throwing fragile items into that wardrobe cart. They weren't being very careful with those fragile items. I had some items that were going into another storage unit that was in my apartment complex. They were just throwing things on top of other fragile items.
,
, and
were the 3 movers.
and
were the ones who were bringing the items upstairs to the apartment. They were very kind. They weren't being rude or anything to me. They were just careless with my belongings. I had a leather couch, love seat, coffee table, end table, mattress, 2 box springs, and the bed frame. They bed frame was never put together. It was just thrown into the room. An antique
cabinet, from World War I, was lifted by the legs and broken. The leather couch and love seats were dragged. It caused scuffs and scratches on the arms, corners, and bottoms of the couches (front and back). There was no damage to the coffee or end tables. Everything was already wrapped with moving blankets before they ever showed up to the storage unit.
insulted his employees and said "not a bad job for a bunch of drop outs." On my way from from the condo, I received a voicemail from
that said "I forgot to talk to you about the gas (money)." I called
after I received that voicemail and asked if I owed money for gas.
said, "Absolutely not, that's included. If he mentions that to you again, call me immediately and I will fire him on the spot. My son called and spoke with
. My son told
he has never seen such a horrific moving job in his life. It was just a terrible experience. I spoke with
after the move and advised him that my couches were trashed. He said he had a great leather guy to come out and fix my couches. Finally on August 10,
called me and offered me $100 "out of good faith." He advised me if we followed the contract (that was never explained to me) that I would only get $6. He also asked me not to talk about this on social media. He wanted me to sign a paper agreeing to it. I opted out of that, because I feel like people should know about my experience with this company.

-Colleen D.

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Local Articles in Manchester

Angie's Answers

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Hi Joy,
 
This is Sarah B. in Member Care. I'm happy to help!
 
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I was able to find several rated providers to help with your project. For your current need though, our Snapfix specialists would also be able to do all of the dialing for you, match you up with a top rated company and arrange to have them call you to figure out the logistics. If this sounds like something you would be interested in, please fill out the form in the link below and our Snapfix Team will take it from there!
 
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If you would like to reach out to these providers yourself, please let me know. I’d be happy to send these to you.  No matter which option you choose, I hope you’ll take the time to fill out a review when the work is done.
 
Please let me know if I can assist further. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're happy to help, Joy!
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Truck Rental reviews in Manchester

F

Rating
I called in advance to see if the 24 foot truck and blankets were ready to go for my truck prior to arrival on 5/1/15. The owner said yes. On arrival, once I paid for my insurance and the truck (which I reserved a week in advance), the owner took me to the truck that had the following problems:
-- Not filled with gas
-- Severely unaligned (I noticed this immediately after I left the property)
-- Bumper not aligned and severely bent
-- Steps severely bent under passenger side door and back of truck
-- Not cleaned out in the cabin or the back (IE I dug out bottles and bags of food, melted chocolate and candy from the front cabin. The cargo area was just as unclean.)
-- A crack/ding in the windshield
Misinformation given to me at time of rental:
-- Owner said that I had to pay for roadside assistance (not true)
-- Owner said that the truck got "10 miles to the
Manchester Moving Truck Rentals Provider Name Locked
" for Diesel fuel (not true)
-- Owner refused to let me leave the premises with the low tank of gas. I had to go with him to fill up the tank instead of just documenting how much was left in it. (This goes against the policy listed online that states a renter can return the truck with the same amount of fuel notated by owner when leaving premises). He paid for the gas and helped me return a rental car.
Poor service from Owner:
-- Owner did not fix ANY of the problems I pointed out to him. He said it all was "normal" wear and tear. (See attached pictures)
-- Owner did not offer or DO his job - IE clean out the truck and make it presentable prior to giving it to the client.
-- I asked for another 24-foot truck. The Owner said there were none, so I had no choice due to time constraints. I did not notice the truck was not aligned until I left the property.
Poor service from Budget corporate:
I took the truck to a storage unit nearby. During that time, Budget Corporate called my cell and did the following:
-- Told me they had trouble with this location/owner "all the time"
-- Told me the owner had not properly taken inventory of the truck, so I had to do that. Corporate asked that I verify what type of truck and item number I had.
-- Did NOT AT ALL offer to help when I told them of the truck's condition - steering misalignment and damage
-- Complained to me that the Owner was terrible. But no offer to help other than "call roadside assistance."
The car is so poorly aligned I have difficulty navigating it. EX: It took me 8 hours to make a 3.5 hour trip due to the truck's poor quality. AND NO HELP WAS OFFERED REGARDLESS OF WHAT I HAVE SAID.
When I dropped the
Manchester Moving Truck Rentals Provider Name Locked
off at the end destination, I told the Budget owner at that site what happened. He offered no help and said that's the way these old trucks are - out of alignment, and he can't clean them, etc.
I will NOT be doing business with Budget again. Although I have done so for about 20 years with moves across the country.


- Lisa G.
C

Rating
The local truck provider on
Manchester Moving Truck Rentals Provider Name Locked
Rd was great, very professional, helpful and made for a pleasant experience. But it was U-Haul reservations who were rude and lacking in professionalism. We made an online reservation for the truck a few weeks before our pick up date of August 1st, intending to pick up the vehicle at a location a few miles from our home. On
Manchester Moving Truck Rentals Provider Name Locked
31st, we received email from U-Haul that changed our pick up to a location that was 15 miles from our house with a pick up time of noon. We spent two hours on the phone with U-Haul reservations trying to get a different pick up location and a time earlier in the day. We were passed to 5 different people. Three were rude. One even said we were "bumped" which sounded like we lost our reservation but it was more than likely he was being sarcastic. We unsuccessfully tried Penske and
Manchester Moving Truck Rentals Provider Name Locked
but they had nothing available this late stage of the game. In the end, we finally talked with a nice woman in Houston who was helpful and knew what she was doing. She could not understand why we were being told we had to pick up the vehicle at noon when it was available when the facility opened at 9:00. We did get our vehicle at the location 15 miles from our home and in the end, accomplished what we intended but we will never use U-Haul again. The truck itself was new but I found it unstable with a rough ride. I was surprised how much effort I expended to get to our destination 175 mile away.
- Robert M.
D

Rating
In a nutshell-beware of this business and these people. The first hint of a red flag is on actually taking delivery- and the extremely onerous 'process' of getting checked out for clearance to drive away. This 'process' involves a full 20 minutes of watching the service person 'check' the vehicle. This involves actually allegedly photographing every scratch, ding and
Manchester Moving Truck Rentals Provider Name Locked
, inside and out, top and bottom. Never seen anything like this. This should actually occur before pickup, so as to allow the customer a little more courtesy, in my opinion. don't remember them actually checking under the hood, mind you, just an emphasis on every scratch. These people use mirrors to look and photograph-again allegedly, the top and undercarriage. Once I saw this, I was prepared for return and my suspicions were confirmed. First, I have a commercial Drivers License and was 'super careful' with this truck. On return, the same process is initiated, i.e. everything is once again 'allegedly' photographed, and I mean everything. It doesn't take a rocket scientist to suspect that they are hoping to find something so as to milk the customer for more money. As I suspected, something was allegedly 'discovered' on the very top of the 18 foot truck. When I attempted to climb up to see, I was asked to get down. These guys are sneaky in that I was told there 'may be some additional damage', and this of course would have to be confirmed from previous 'photos.' As I began to protest I asked to speak to the boss, and he states that a final determination will have to be made at a later time-after I am gone and left the scene, obviously another big red flag. Wrong, my brother and a friend witnessed all this and I decided to advise them to expect me to be contacting the BBB and an attorney, and the police for good measure. No way this vehicle had any additional 'damage' because of the way it was driven and the fact that it was secured overnight. These guys apparently have no serious competition out here, at least on this side of the island; yet they are in serious need of some, and the consumers out here deserve better than this. I have rented cars and trucks previously on numerous occasions and nothing has ever come close to this. At one point I was even told that if additional damage was found, that the owner is notified. I said please do so and ask him or her to come in, because I want to have a word with him/her. This wasn't done of course,. Finally, after over a half hour awaiting 'release', these guys finally relented and I advised them I wanted it in writing that the truck checked out OK. They complied. One final note: I guess my suspicions were aroused on initial walk in to their office, when an apparent disgruntled customer was just leaving. Didn't hear much conversation, but this guy did not seem happy. They were
Manchester Moving Truck Rentals Provider Name Locked
with the wrong 'consumer' here, as I read 'Consumer Reports' and take pride in being an 'educated consumer.' Can't help but wonder just how many of their customers are being 'taken for an additional ride' once these vehicles are returned.
- Kenneth B.
F

Rating
Had a coupon for 2 men for $60 per hour with a minimum of two hours. Guys were very slow and we were completely done in less than an hour and a half including the time it took for them to fold up their blankets!
When I called to set up the woman said that the fee would be $120. THE COUPON SAYS NO
Manchester Moving Truck Rentals Provider Name Locked
FEES! My husband went with them and was charged an extra $60. trip charge! He talked to a man on the phone who would not back down. When he came home I called. The man yelled at me and said that they couldn't refund the extra $60. He finally said he would leave a note for the owner. When she called back she also yelled at me and said there would be no refund.
Dishonest business! Do Not Use!
- Judy K.
F

Rating
It has not gone well. I had to wait an hour to get the key to the unit as the manager was gone to get lunch for everyone, and no one else was allowed to rent me a unit (which was odd as several people were there working -- why can't they rent units too? Does he work every hour the store is open?).
Then, at the end of the first month, I paid my bill on time.
And I was charged a late fee, even though my check had cleared BEFORE the deadline.
Since then, I have called four times asking to have the late fee removed. Every time, the phone is transferred to a national call center as no one picks up at the New Circle Road store. They have sent messages to the manager, who is the only person who can remove the fee, but he does not do so. I am going to have to drive over there in person and get the fee removed IF the manager is there.
It's only $15, but it's so shady to charge someone a fee when it's not due. I would definitely choose someone else for storage in Lexington. The rental rate is comparable at
Manchester Moving Truck Rentals Provider Name Locked
to other places, but the service is terrible and more hassle than it's worth.
- Steve M.
F

Rating
The entire experience was a disaster. We were going to be driving from Indianapolis, IN to Nashville, TN to pick up several arcade cabinets. It was going to be a long drive and we wanted to get to our destination at a reasonable time. The earliest UHaul would allow us to pick up was 10:30am although we really wanted to be out of Indianapolis by 9am.
When we arrived at the location, the woman at the desk explained someone had rented the trailer and had not brought it back. They suggested we waited an hour or two to see if they brought it back. We explained we could not wait around, especially since they didn't know if this person was going to return it that day. They showed no sympathy or remorse and in fact, they were pretty rude about it. They tried to ignore us when we told them we had paid for a service and made plans around said service and expected them to make it right. We understood it was not their fault that this person did not return the trailer but we felt they should not have offered the reservation if they couldn't promise the product or a like product. We suggested they rent us a large truck at a discount so we could still haul our cabinets as planned but they refused. They refunded us $50 and tried to get us to leave. We again emphasized that we had planned this trip around their promised reservation and they needed to make it right. They finally called around to other UHaul's and found a location on the Southside that had the right trailer. (Which was incredibly annoying considering we had been told this location was the only one in central Indiana with it.)
On our way to the southside location, I called the corporate customer service line to complain about the poor service and run around. A girl named
Manchester Moving Truck Rentals Provider Name Locked
answered and she didn't sound very pleasant. I wasn't mean to her and I didn't yell, I just explained the situation and how disappointed I was with it. I told her if this location didn't have a trailer I'd expect them to make the situation right with a large truck. She told me to hold, and HUNG UP ON ME. I was furious! UHaul customer service is the absolute worse I've come across in a long time.
We went to the other location and picked up the trailer with no problems. By now we were an hour and a half behind schedule. However, as we drove down the highway, we noticed the truck seemed to be struggling to pull the trailer, as if it was full of something heavy though it was completely empty. This was not the first time this truck has hauled and it had never struggled before. About an hour down the road, we had burned through an entire tank of gas. We knew something wasn't right so we called the location we picked the trailer from and they stated the brakes might be locked and wanted us to come back. I explained to him were were an hour down the road and I refused to
Manchester Moving Truck Rentals Provider Name Locked
anymore time. I told him to find a UHaul near where I was so I could stop during our trip. He told me to call the roadside assistance hotline.
I called the hotline and spoke with someone. I told her I was about 15 minutes away from
Manchester Moving Truck Rentals Provider Name Locked
and could stop there. She gave me two addresses of two UHauls in the
Manchester Moving Truck Rentals Provider Name Locked
. Before we hung up, I happened to mention that it was a Saturday and asked how late they were open 'till. She then realized they were closed. She gave me the address of another location that should be open. I wrote the address and down and read it back to make sure I had it correct. She confirmed that I had it and we hung up. The location was about 30 minutes out of our way, but we followed it via GPS. Once we arrived at the address, we found it was someone's house and not a UHaul location. She had given us the wrong address. We now had to drive another 30 minutes back to the highway. I called a location in Jeffersonville, IN and verified they were open. I explained to them our situation and they told us to stop by.
Just as we were coming closer to their location, the trailer suddenly became easier to pull. I'm not sure if we knocked something
Manchester Moving Truck Rentals Provider Name Locked
or what happened, but the truck stopped struggling completely. We stopped at the UHaul location in Jeffersonville and they checked the trailer. The best thing we all came up with is that the brakes had been stuck but a pothole or bump knocked them
Manchester Moving Truck Rentals Provider Name Locked
. Since they didn't have a trailer to replace it, they told us just to continue with the trailer we had.
The rest of the trip went fine. We picked up our cabinets, the truck still didn't struggle with the weight of 11 arcade cabinets, and we dropped off the trailer the next day. However, we were several hours late due to UHaul's unorganized disaster and old trailer that needed maintenance. I will probably never rent from UHaul again and wouldn't suggest it to anyone.
- Phylicia B.
F

Rating
He got all of our paperwork, and then all 10 of us got going. He did make some racial comments as well as weight related comments. We were told to meet at 1 am , and that we would be "training " from 1am to 7am, and that at 7:55 we were to report to the Texas Department of Public Safety, for our test. We "trained" from 1-6am and during this time, told us that "if we didn't know how to parallel park, we weren't going to learn today", So we didn't get a
Manchester Moving Truck Rentals Provider Name Locked
to practice, we went over air brakes, and procedures on how-to. During our practice driving which was 10-20 minutes each, he told us not to speak while others were driving, but yet we could ask questions, and he carried on conversations with others while others were driving. When we got to the TxDPS office, there was a guy who had asked him to refresh him over the air brakes so that he would remember, and
Manchester Moving Truck Rentals Provider Name Locked
told the guy to go youtube it....That guy failed. I paid over $600 to get my practice so that I could obtain my
Manchester Moving Truck Rentals Provider Name Locked
because this company was recommended to me. I should have known, by the rude way that he was over the phone, and via email. I have asked for a receipt for my records and still have not received any response from them. I failed my test because I touched the imaginary
Manchester Moving Truck Rentals Provider Name Locked
during parallel parking, which I had no training, and just who exactly parallel
Manchester Moving Truck Rentals Provider Name Locked
an 18-
Manchester Moving Truck Rentals Provider Name Locked
? Now I have to take off work yet again to re take this test, because I didn't learn anything from this company that I didn't already know. I would NEVER use this company again, and I will never recommend them either. Their website has "testimonials" on it, but they are all positive, and I gave them the same review that I am giving them now, and of course it had to be "reviewed by their webmaster".
- Tarifa L.
D

Rating
Truck Unit #: 622109
I recently booked a reservation for this past Saturday, March 7th. Upon picking up my 16' box truck, at Home Depot in
Manchester Moving Truck Rentals Provider Name Locked
Air, MD, I discovered I didn't get a truck with a loading ramp, as requested; it had a powered lift gate. This was an issue because I had furniture that was too wide to fit on this lift gate. The gentleman told me "That's what they set you up with." I didn't have a lot of time to spare, since I had individuals already waiting at our first location for the move, so I didn't argue with this employee. Luckily I paid for the additional damage waiver, because the associate didn't even do a walk-around on the truck with me. He advised me he had already done one, and marked the scratches on the vehicle. If I didn't purchase the damage waiver, I would've made sure we started over, by going outside together to walk-around the vehicle to inspect it for all of the damage that was pre-existing. I started up the truck, and notice the check engine light lit. I advised the associate, and he replied, "Oh! It's a diesel... the check engine lights are ALWAYS on in diesels... it has something to do with that whole emissions thing; and since it's a diesel, it doesn't have emissions, so that's why it's on..." (I was an auto mechanic, and have worked in the automotive industry and in customer service for over 10 years. I know better than this.) I asked that he record this on the prior damage sheet, so it's documented. He advised, "Oh yeah, it's fine. Nobody's going to say anything when you return it." As I leave, I hit my first highway, and get the vehicle up to about 45 mph; the doors are both shaking, tremendously, the steering wheel is angled about a quarter to half way to the left, as I fight the vehicle to drive straight, and the entire truck is shaking badly. I've rented from
Manchester Moving Truck Rentals Provider Name Locked
before, and am aware box trucks drive a little different than cars, but this was unlike any other rental box truck I've ever driven. It starts to rain, and water begins pouring in (more than just a couple drops), consistently, through the passenger's door (since it's flapping so much). This was the noisiest, most-shaky, uncomfortable rental truck I've ever driven.
As I leave my first stop, the check engine light still remains on, and two new lights come on; one is a blown smoke diagram, and the other is a message on the dash stating "Exhaust System Malfunction." Eventually the dash starts beeping, throughout my drive to my 2nd location. I am sure at this point, you can imagine my frustration.
I filled the fuel/diesel, and returned the truck with more diesel than when I rented it (above 3/4 tank). A different employee was there when I returned the truck, and he asked, "How was the truck?" I explained my situation (above) to him. He informed me he would enter some notes to
Manchester Moving Truck Rentals Provider Name Locked
, on feedback, about my experience. Whether he did, or did not, I do not know; but I have yet to hear anything back from
Manchester Moving Truck Rentals Provider Name Locked
, and it's been 5 days now. The Home Depot associate advised me I went OVER my expected mileage, and they had to charge me two dollars and twenty-five cents. Even with the additional fuel I put into the vehicle, I was still charged this additional fee.
- James B.

Moving Truck Rentals in Manchester, NH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

College Bound Movers

111 Northeastern Boulevard
Nashua

Enterprise Rent-A-Car

340 Providence Hwy

Equipment 4 Rent

370 S Main Street

GRANITE CLOVER SELF STORAGE

714 RIVERWOOD DR
Suncook

HOME DEPOT

85 MAIN ST

Peter Fuller Rental

160 Arsenal Street

ROMBAC TRANSPORT

56 NASHUA ST
Manchester

U-Haul

600 Mystic Valley Pkwy

U-Haul of Natick

834 Worcester Rd

Wayside Trailers

58 Pulaski Street

Shop Local Truck Rental Services in Manchester, NH

Manchester Zip Codes

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