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Local Articles in Manchester
Renting a moving truck is a great way to make your move easy. But knowing what size to rent can be overwhelming; you should do your research and find the best option for you, to ensure a stress free move.
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Truck Rental reviews in Manchester
When we arrived at the location, the woman at the desk explained someone had rented the trailer and had not brought it back. They suggested we waited an hour or two to see if they brought it back. We explained we could not wait around, especially since they didn't know if this person was going to return it that day. They showed no sympathy or remorse and in fact, they were pretty rude about it. They tried to ignore us when we told them we had paid for a service and made plans around said service and expected them to make it right. We understood it was not their fault that this person did not return the trailer but we felt they should not have offered the reservation if they couldn't promise the product or a like product. We suggested they rent us a large truck at a discount so we could still haul our cabinets as planned but they refused. They refunded us $50 and tried to get us to leave. We again emphasized that we had planned this trip around their promised reservation and they needed to make it right. They finally called around to other UHaul's and found a location on the Southside that had the right trailer. (Which was incredibly annoying considering we had been told this location was the only one in central Indiana with it.)
On our way to the southside location, I called the corporate customer service line to complain about the poor service and run around. A girl named
We went to the other location and picked up the trailer with no problems. By now we were an hour and a half behind schedule. However, as we drove down the highway, we noticed the truck seemed to be struggling to pull the trailer, as if it was full of something heavy though it was completely empty. This was not the first time this truck has hauled and it had never struggled before. About an hour down the road, we had burned through an entire tank of gas. We knew something wasn't right so we called the location we picked the trailer from and they stated the brakes might be locked and wanted us to come back. I explained to him were were an hour down the road and I refused to
I called the hotline and spoke with someone. I told her I was about 15 minutes away from
Just as we were coming closer to their location, the trailer suddenly became easier to pull. I'm not sure if we knocked something
The rest of the trip went fine. We picked up our cabinets, the truck still didn't struggle with the weight of 11 arcade cabinets, and we dropped off the trailer the next day. However, we were several hours late due to UHaul's unorganized disaster and old trailer that needed maintenance. I will probably never rent from UHaul again and wouldn't suggest it to anyone.
I recently booked a reservation for this past Saturday, March 7th. Upon picking up my 16' box truck, at Home Depot in on this lift gate. The gentleman told me "That's what they set you up with." I didn't have a lot of time to spare, since I had individuals already waiting at our first location for the move, so I didn't argue with this employee. Luckily I paid for the additional damage waiver, because the associate didn't even do a walk-around on the truck with me. He advised me he had already done one, and marked the scratches on the vehicle. If I didn't purchase the damage waiver, I would've made sure we started over, by going outside together to walk-around the vehicle to inspect it for all of the damage that was pre-existing. I started up the truck, and notice the check engine light lit. I advised the associate, and he replied, "Oh! It's a diesel... the check engine lights are ALWAYS on in diesels... it has something to do with that whole emissions thing; and since it's a diesel, it doesn't have emissions, so that's why it's on..." (I was an auto mechanic, and have worked in the automotive industry and in customer service for over 10 years. I know better than this.) I asked that he record this on the prior damage sheet, so it's documented. He advised, "Oh yeah, it's fine. Nobody's going to say anything when you return it." As I leave, I hit my first highway, and get the vehicle up to about 45 mph; the doors are both shaking, tremendously, the steering wheel is angled about a quarter to half way to the left, as I fight the vehicle to drive straight, and the entire truck is shaking badly. I've rented from
As I leave my first stop, the check engine light still remains on, and two new lights come on; one is a blown smoke diagram, and the other is a message on the dash stating "Exhaust System Malfunction." Eventually the dash starts beeping, throughout my drive to my 2nd location. I am sure at this point, you can imagine my frustration.
I filled the fuel/diesel, and returned the truck with more diesel than when I rented it (above 3/4 tank). A different employee was there when I returned the truck, and he asked, "How was the truck?" I explained my situation (above) to him. He informed me he would enter some notes to
Moving Truck Rentals in Manchester, NH
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