Londonderry Custom Furniture Articles

Sample Reviews

F

Rating
Do not do business with this vendor unless you are buying a specific article and taking the article with you. In June 2014, my wife returned to this well-known business to select material and have custom sewing done on the bed comforter. She had had this business a number of years ago custom make this comforter and thought she would get the same great service you had gotten with her previous purchase. This was not o be the case. All she wanted was to have a 6 inch flange sewn on to the existing comforter; not a terribly big job. What she thought was a fairly
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, small job that would only take a couple of weeks, has turned into a lengthy nightmare that has taken months for the business to complete. After selecting and purchasing material to add to the existing comforter in late June 2014, the comforter was shipped to some workshop in Minnesota (I believe I have the location correct) with a promised return date of 4-6 weeks. Mid-August came and went without a word from
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on East
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Street in Tampa about the comforter. When my wife inquired early in the 3rd week in August, this business gave her their first of what has become a litany of excuses, saying they were a bit behind and would have the comforter in approximately 10 days. My wife went to the business right after Labor Day, and was told they were still backed up and would finally have the comforter between 10-12 September.
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contacted my wife for the first time on 10 September leaving her a voice mail telling her the material she had purchased had a fault in the material, there was a pull in the braid, and the comforter had rounded corners, and that she would have to pay for the braid but not the additional labor. Now she is afraid since the Calico Corner workshop is having to substitute material from a different run of the fabric she purchased and sent with the comforter, that there may be just enough difference in the colors of the fabric as to be a visible difference between the bed skirt that she made out of the original material and the comforter flange supposed being made by
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with the material she sent to them.. From the content of the voice mail, it is obvious to us someone in this far off workshop had finally gotten around to looking at the work that my wife had contracted
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to have completed 4-5 weeks ago. This business has great fabric, but do not ever contract with them to custom make anything. We are still waiting for the custom work on our comforter even be started 4-5 weeks after it had been contracted to be completed. Again, if you cannot take what you purchase with you, do not buy from this business.
- Francis B.
F

Rating
As an interior designer, I purchased multiple
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Queen and King Size Memory Foam mattress/foundation sets from
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in Indiana. These were used in model homes, as well as for my own personal use. I recently contacted the Company concerning a problem with a king size 3000 mattress and foundation I purchased from them. The only person that seems to work there in any and all depts. is a woman named
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. She rarely answers the phone and doesn't return calls. When I finally managed to contact her, I told her our king size
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-Pedic 3000 mattress was sagging and had hard plastic pieces sticking out of the side of the cover. I expected them to stand behind the warranty and replace our mattress. Instead, she said
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was the only other person in the office and as the owner, he didn't take calls. However, when she explained to him the failing of our bed, he insisted he would not replace it. He instead said we would have to remove the mattress ourselves from the king size cover, separate the king size foam mattress from the foundation, replace the lever system and reassemble the bed. He said we were getting in and out of bed incorrectly and that it was our fault that the lever system was failing, causing us to be able to feel it sticking out under the cover. I advised her that I was physically unable to deconstruct the mattress and reassemble it and that it was ridiculous for a company to expect customers to do that. I told her to send the lever system anyway and that I would report this to the appropriate venues. That was over a month ago and no lever system has ever been sent. I contacted her a couple of weeks ago, asking where the system was. She indicated that they were busy and that she would ask them to rush it. I still have received nothing from
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and have been under the care of a chiropractor for months now. I would definitely not advise anyone to purchase from this Company and to be advised that the warranty, is non - existent but the Company may be willing to allow you to remanufacture your mattress and foundation yourself. Good Luck!
- Sam C.
A

Rating
Most kitchen cabinet remodels are called refacing where the doors are replaced. We wanted a more complicated job performed. We wanted the existed doors sanded and restained. Mr.
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sort of hemmed and hawed about the estimate and then directed us to another craftsman. That man did a terrific job. Mr.
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helped find the right person for the job. I think it is HARD for contractors to sometimes turn away business. Especially in the years leading up to 2013. Though Mr.
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did not do our work I would definitely consider him for my next job. I apologize for not having a more task oriented review of Mr
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. He was sincere it trying to get my wife and I what we wanted.
- Patrick P.
A

Rating
So far
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has patiently discussed exactly what our needs were for an entertainment center we have ordered to be custom built there. He listened carefully and showed us different items that were similar. He and his son, who makes the furniture, explained various aspects of their construction. He tried to save us money by showing us items that had already been made that might suit our needs, coming up with some really good options. He offered great ideas regarding our project, and was willing to calculate and recalculate different options. He has been quite patient with our many phone calls, even continuing to get back to us with information after his normal closing time. In the end we decided to order a custom built unit to get just the right size. We had ordered other pieces from him several years ago that look great - just as good as when they were new - so we know what to expect. I wanted to post this review even before we have the item while I still remember how great these people were to work with in the planning process.
- MARGARET E.
B

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We worked with a representative of
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. He was pleasant, patient and friendly. Unfortunately, his ability to provide us with creative ideas was sorely lacking, so we didn't use
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for our media wall build out. We provided the ideas, he
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up renderings and e mailed them to us several times. We were looking for someone who could be creative and give us design options. We didn't feel qualified to create a design for our media wall and we contacted them in hopes that they could help. That was not the case. We do suggest that you visit
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to see materials that are available, such as cabinetry, stacked stone, and lighting. We ultimately used a stacked stone that we found at
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. We provided the info to our contractor and he was able to purchase it for use on our project.

- Louis P.
F

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In April of 2013 we ordered two Hunter
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shades through F&R. They cost $1,685. After 16 months of use (one time opening in the morning and one time closing at night), the continuous loop cord broke on the larger shade. The retail price of the loop itself is only $30. F&R refused to provide any service at the house, stating we would have to pay them $150 to remove the shade and $75 to ship it to Hunter
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. I called Hunter
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which claims it tried twice to get them to work with us. I have contacted a repair service which said that if we had bought the shade from them, they would have done it for free.
- Stephanie S.
A

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The installers were delayed a couple hours, but otherwise did a very professional job. Care was taken to properly align the components of the accompaning side units, to protect our hardwood floors, and to keep the dust/dirt to a minimum. The installer also reviewed the function of the bed and how to properly/safely use it.
- Louis F.
A

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I looked locally at some of the upper end stores that offer Amish made furniture and I also looked on-line and found
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. The furniture is PERFECT as was the service! Since I am local I also received white
glove hand delivery free of charge. The owner of this wonderful company is
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. From start to finish everything was just PERFECT! I'm sorry that this review is rather short, but when everything is Prompt, Professional, and Reasonably Priced there is just not much to write about. I would highly recommend this company to anybody who is looking for old fashioned, HEAVY SOLID WOOD FURNITURE that will last for generations.
- Madeline H.
A

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The new cabinet doors are gorgeous and are very well matched both in color and wood design to the other cabinets that were not replaced. I know matching old with new can be very difficult. He and
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went out of their way to assure a correct match, with a good amount of time spent through trial and error to get the color right.
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is obviously very skilled and conscientious not only about his work, but also listening to the wishes of the client. He takes much pride in his work. I would recommend him in a heartbeat!
- KAREN R.
C

Rating
RC
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and
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Furniture have basically been to primary go to stores in this area for as long as I can remember. For a new company like
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coming into the
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in this area, you would think they would do about anything to become the first choice. I wanted to give this store a shot to see how I liked them.
I explained to the sales person when I met him that I had recently come into an inheritance and was doing a major rebuild of my home. I planned to refurnish most of the home with new furniture. Of course my motivation was to get my sales person excited about the possibility of many sales. However, my experience was poor and it seems to me that
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employees care little about customer service or their customers needs.
First off the sales people seem to have the phrase "oh, we can't do that" burned into their dialogue. Buying the table and chairs was the easy part. But trying to set up a delivery became a joke.
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's delivery charge was $40 more than RC
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or
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's. They don't deliver Monday and if you want a weekend delivery it costs even more. When trying to schedule a delivery I was given a date nearly two weeks out. I asked if they could assure the driver call when they were in route so I could hustle home to meet them. I work less than 15 min from home. No, we can't do that was the response. His answer was they would come between 9am and 1pm. I explained I had recently had to miss a lot of work due to construction on my home. I inquired again if they couldn't make an exception to have the driver call when he was coming and again I got a NO. I accepted a Saturday deliver but had to wait till the 9th, three weeks from date of purchase. I should have just cancelled the order then. I received a call on 8/7 advising me that the product wasn't available and that they would deliver mid week the following week. I asked about the extra money I spent on the weekend delivery and was told that could not be refunded. What?? I was forced to schedule for Saturday 8/16.
I tried to call
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corporate to discuss my dissatisfaction with my purchase and deliver. There is no one in MN corporate that will talk to you. The referred me to talk to someone in AZ. I called that number and got a customer service person that continued to explain to me their rules and what they cannot do for their customers. I finally got so bugged I asked for a management person. I was told I would be called back. That took some time... When I got the call I got nothing but what I got from everyone else. What they cannot and will not do. They care nothing at all that they overcharge for deliveries. They care nothing that I will NEVER make another purchase from their store. When I told the manager that since my purchase at their store, that I had purchased and received nearly $28K in furniture and appliances from their competitor across the parking lot, she cared not at all. Sad. In the end I got the table after 4 weeks. Damaged of course. I sanded and painted it myself to avoid having to deal with
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and their band of "won't help" employees....
What happened to customer service? What happened to helping out your customer. In the end all I needed was a crummy phone call from a driver. What does that cost them? Every other competitor does it...
Every person I know will know what happened at
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. When my house is complete and I have a party to show it off... my
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will wag. Word of mouth hurts companies..
Londonderry Unique Furniture Makers Provider Name Locked
could
Londonderry Unique Furniture Makers Provider Name Locked
a lot of customers.
- Dan D.
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All Unique Furniture Makers in Londonderry, NH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Cut Above the Rest

84 Gage Rd.
Wilton, NH

Amaral Industries Inc

38C Maple St
Bellingham, MA

ARTFUL RENOVATIONS

168 ASHMONT ST
Boston, MA

Bona Fide Designs

14 Nightingale Ln
Tewksbury, MA

Bostonian Woodworking Inc

26 Alden Ave
Greenland, NH

CarpentryByAllen

160 Thompson Farm Ln
Plymouth, NH

Closet Furniture LLC/Tuff Furniture

19 Witham Rd
Belmont, NH

ClosetOrder.com

Commack, NY

Coastal Custom Wine Cellars

2405 Orchard Crest Blvd
Manasquan, NJ

Craft-Art Direct LLC

7939 Lulu Glen Dr
Los Angeles, CA

DAVID M COUTURE Designs Co LLC

40 maple St
Dover, NH

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Exquisite Designs

47332 Sterdley Falls
Sterling, VA

Generations Woodworking

3 Easy St
Rowley, MA

GPS FURNITURE INTL

11 DELTA DR
Londonderry, NH

HOME GROWN LUMBER

230 HEATH RD
Center Conway, NH

Homemade Design

41 Monument Ave
Boston, MA

HUGGARD'S UPHOLSTERY

28 ADAMS AVE
Rochester, NH

In the Woods

58 drinkwater rd.,exeter, NH
Exeter, NH

JLCC Contracting of Londonderry

72 west road
Londonderry, NH

M&M American Builders of N.H. LLC

Serving areas between Concord and Nashua
Manchester, NH

Maintenance Men

58 McShane Ave
Greenland, NH

Masters Fine Woodworking

84 Sanborn st.
Franklin, NH

More Space Place

450 S Broadway
Salem, NH

NewVo Interiors

200 Gay St.
Manchester, NH

Paul Jeffrey LLC

160 brook street
Manchester, NH

Poirier Building and Remodeling

40 Old Lakeshore Road
Gilford, NH

Re-Source Office Furniture

32 Stiles Road
Salem, NH

REDECORATING BY MELANIE

52 Sanborn st.
Reading, MA

ROBERT KORDAS CARPENTRY

PO Box 181
Chester, NH

Rockingham Custom Woodwork LLC

4 Powwow River Rd
East Kingston, NH

SANDRA CURTIS DESIGN LLC

P.O. Box 7012
Laconia, NH

scarlet pencil design studio, LLC

162 Ten Mile Brook Road
Bristol, NH

SEACOAST FURNITURE STORES

845 LAFAYETTE RD
Seabrook, NH

Signature Design Consultants

6 Stocklan Circle
Dover, NH

Southern Yankee Custom Upholstery

7 Island Path
Ossipee, nh

Team Handyman, LLC

4 Birch Rd
Newton, NH

Wichland Woods

64 High St.
Keene, NH

Xtreme Woodworks

21 River Lane / PO Box 89
Freedom, NH

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