Friend Home Improvement Stores

in Friend, NE

Sample Reviews


From the very first telephone contact to the initial measuring of the windows to the speedy and polite crew of installers, these people were outstanding. Prompt, courteous, efficient, thoughtful. They had some very difficult and heavy windows to handle and install and they had to do it from a pitched roof. They were meticulous in the handling of the windows and very cautious and careful to avoid damage to the glass or my house. The final product is so clean you cannot tell there is even glass in the opening. They were careful to clean up their mess and when they left you would not even know they had been here. I will use this company for all my glass needs in the future and will recommend them without hesitation or reservation. PLUS their price was several thousand dollars less than the other bid we got from another
glass company, and their staff was far more friendly and thorough and professional.
- Frank J.

I met up with
- a kitchen designer at
. I told her I wanted to renovate my very small galley kitchen by replacing my 1970s kitchen cabinets and countertops with new cabinets and granite tops. She showed me various brands cabinets and doors in my preferred wood (cherry) and gave me rough estimates of the cost of each option. I paid $39 for a HD contractor to go in and do the precise measurements for the cabinets and counters - the contractor provide estimated labor cost to do the renovation. Due to his excessive cost estimates, I ended up hiring my own contractor. I went back to the store and finalized the design and type of cabinets and granite,
came up with a great design to utilize the limited space in my kitchen and to maximize storage. She recommended one of the cabinets be glass faced and recessed (which provided excellent space right above my sink) and looks great. Due to the bulkhead issue in my ceiling,
came up with a solution for the sometime useless cabinets above the refrigerator. She came up with a measurement for those cabinets that fit within the bulkhead limitation but came out far enough that I can actually utilize the cabinets. For $6,000, I received a great design, solid hardwood cherry kitchen cabinets, gorgeous granite countertops (which were installed beautifully by an excellent granite vendor (CIA counters - I have a separate review for them), and a stainless steel sink. I'm very pleased with my kitchen.
- Dawn U.

Friend Lumber Stores

Friend, NE

Friend Home Improvement Store Articles

Home Improvement Store reviews in Friend


I used to be a
Friend Lumber Stores Provider Name Locked
fan and shopped it almost exclusively for my home improvement purchases. That has now all changed and I couldn't be more frustrated with a store. Our experience with purchasing and getting a
Friend Lumber Stores Provider Name Locked
(Crew 2) installation of a sliding glass door has been horrendous. Staff of both this store and Crew 2 have been non responsive and unwilling to provide the customer experience that we had come to expect. Trying to get someone to answer the phone, return calls, and respond with a solution (never occurred) has been a nightmare. Empty promises and excuses are all we get. Once our sliding glass door, if it ever gets installed, will be the last time I ever shop at a
Friend Lumber Stores Provider Name Locked
- Brian & Marianne B.

On 7/14 the standard 'package' of wood and hardware for the screen porch was delivered. First mistake: Three items were missing including pickets for the stair railing. All the missing items were clearly listed on the order sheet. A call was made by the sunroom contractor and the items were delivered close to end of business. Second mistake: On 7/16 it was discovered that some wrong size boards had been included. Work was suspended waiting for them to arrive with the correct boards. The boards they sent were not as nice as the wrong ones. There was a big chunk out of one. The sunroom contractor assures me they can work with it so it's not visible. I would have made them exchange it but he said that no lumber supplier would care about the quality of the boards they deliver. It's a board, it's available, that's what they send. While their response to bring the missing items wasn't bad, considering they are 10 minutes away from the job site, the quality control at the warehouse could, in my opinion, use some serious improvement. This was my first experience with
Friend Lumber Stores Provider Name Locked
and possibly my last. Any further work I have done, I will request that the contractor use a different supplier. According to the job site supervisor, this was the first time they had used this supplier. He, too, was not pleased with their performance.
- Barbara D.

I am very pleased. The person whom
Friend Lumber Stores Provider Name Locked
works with for installation was always very prompt and professional. The staff at
Friend Lumber Stores Provider Name Locked
Friend Lumber Stores Provider Name Locked
in the Millwork area) made me feel very comfortable with my purchase decisions and installation services. He made sure that I got exactly what I wanted and always took the time to take care of any concerns that I had no matter when I came into the store. I even received a follow-up phone call after the installation was complete.
- Deborah B.

Installation went well. Installer did a good job with installation. He was professional in every aspect. Like my new door very much.
- Sara W.

See above. Home services employee working on this customers' request for new windows a liability to
Friend Lumber Stores Provider Name Locked
. Would be glad to discuss with
Friend Lumber Stores Provider Name Locked
- Robert H.

It took a while to receive and the dollar amount is not listed on the card. By the time it arrived, I had to look up what it was worth in my email history...all in all, a good deal though!
- Lisa B.

I have to give
Friend Lumber Stores Provider Name Locked
a low score. I purchased carpet from them and they installed the carpet using another organization. The carpet installers arrived on time and the day they promised. . . unlike the last
Friend Lumber Stores Provider Name Locked
service we used (appliance delivery). The
Friend Lumber Stores Provider Name Locked
salesman told us that the installers would move up to 6 pieces of furniture for $50. We decided to pay $100 to move 12 pieces. He failed to tell us that it was PER ROOM, not per six pieces of furniture. The installers were not happy and were on the telephone with their bosses. Next, we were to remove carpet from the upstairs and we reiterated to the salesman that the installer would need to remove it from the basement. This was NOT on the work order and prompted another call from them to their boss. Moments later we received a call from a
Friend Lumber Stores Provider Name Locked
manager and got everything taken care of. After the installers left, we discovered a hall closet was not done. We decided that it wasn't worth the hassle and we would just paint it. However, we had issues with a few tack strips and the installer came out 3 days later to make the adjustments. I asked him about the closet and he told me it was NOT on the work order, that is why it wasn't done. Ugh! The sales associate totally screwed things up and added to our stress. This is the second significant error made by
Friend Lumber Stores Provider Name Locked
or their contractors in the last six months (carpet install and appliance delivery). The managers did step up to the plate, but if work orders cannot be done correctly and outsourced work (deliveries) can't be made on days promised, then don't.
- Peter E.

I use
Friend Lumber Stores Provider Name Locked
's on a regular basis for all of my miscellaneous home and garden needs. From paint to house repair items; they have exremely knowledgeable and helpful employees,
- Kenneth L.
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All Lumber Stores in Friend, NE

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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