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C
"They installed a new washing mahine for us. The delivery guys were not able to reverse the way the door opened for us, which they were supposed to do. He didn't" check to make sure it was working before he left, and it turned out that the machine was defective, and did not work. I called the customer care line, and they were very helpful in getting this handled. They said that they could replace the machine for us, and that they would send out a crew who could fix the door for us as well.

-Forrest J.

A
"We desperately needed our bathroom re-done. It is a plain, 1972 full bath - nothing fancy. We shopped several remodelers and chose
and" Bath in part because they made it so easy! Other remodelers wanted us to go to multiple places to choose flooring, tile and plumbing fixtures - sometimes specifying the day of the week we needed to go in order to meet with their preferred sales person. We didn't have that kind of time or flexibility.
and Bath is much more customer-centered and is a one-stop shop. We were able to decide on everything in one visit to their showroom, with
's help, and they had a great selection of options. The quality of the work was top-rate. The tradesmen showed up when promised, did a great job and were respectful of our home.
ensured that the punch list was completed to the last detail. We love our new bathroom and would use
and Bath again - next time for our kitchen. We highly recommend them!

-Cheryl D.

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Angie's Answers

?
Todd said it best.

An itemized list / cost breakdown, more often than not is used against the contractor when it is shared with other builders who will then beat it.

Good contractors use good people, and good people cost more.  Just the cost of having the appropriate insurance / bond can be the difference between winning a job or losing it ot a 'lower bid'.

It is the rule of three; there is Good, Cheap and Fast.  You can have any two:  Good and Cheap, won't be Fast; Good and Fast, won't be Cheap;  Cheap and Fast, won't be Good!

When comparing bids, it isn't the cheapest or the 'nicest' person you should select.   You should understand why there is a large price difference (it shows there are gaps in your design program or what you have asked for specifically, which means there may be arguments later).  If most of the bids are in line, and one is way high or way low,  you want to know why before dismissing or selecting them.

A price-only decision almost always costs more in the long run. 

Good luck!
?
There are two sides to this and everyone will have an opinion.  I can tell you that from a contractor's point of view a customer that is up front with me is much easier to work with and the entire experience is much more pleasurable to all parties involved.  If you treat your contractor like there's always something to hide from him expect the same in return.  A good contractor is going to take your budget into consideration and make recommendations based on that budget.  When possible, he's going to estimate the work 10-20% under your target to leave room for the unexpected.  With any remodeling work, there's always the possibility and likelihood that there will be surprises that will have to be added such as mold damage, improper existing framing, etc.  The cushion allows room for the project cost to grow without going over your budget.  If no problems are found and you decide to spend that money some of the final finishes can be upgraded or other projects added.

Another good arguement for disclosing your budget to your contractor is to save you both some time and aggrevation.  You may have a $10,000 budget and want $30,000 worth of work.  Wouldn't you like to know your desires aren't possible before you get your hopes up or spend money on design fees for plans you can't afford?  Likewise, the contractor doesn't want to put in the hours of calculating the estimate only to find out it was all for nothing or that he has to refigure for a much lower cost after pricing what you specified.

Be fair and honest with your contractor if you expect the same respect in return.  You'll get a lot more out of it with the right contractor.

Todd Shell
Todd's Home Services
San Antonio, TX
?

Herlonginc's answer stated that it is not the contractor's job to pay for materials and labor to do the job. I say baloney - a reputable, established contractor has the funds (or a business operations line of credit) to "carry" the job between interim or partial payments, each of which should be keyed to completion of distinct easily measured mileposts in the job, and for a homeowner I would say should be in not more than 20% increments for jobs exceeding a week or so. For shorter jobs, then an initial payment, 50% completion, and completion would be normal. His cost of carry funds is part of his cost of doing business, and is figured as part of his overhead.Bear in mind when he is buying materials and paying labor, his materials he typically pays for on a 10-30 day invoice, and his labor typically a week or two after they work, so he is not really "fronting" that much money if you are giving him weekly or biweekly interim payments, on a typical residential job.

If he does not have the funds to buy materials (excepting possibly deposit on special-order or luxury items, which still typically are 10-30 day invoiceable to him) and hire personnel then he is a fly-by-night operation, and he should not be bidding that size job. You should never (other than MAYBE an earnest deposit of not more than the LESSER of 10% or $5000) let the payments get ahead of the approved/inspected work progress - typically payment should be 10-20% BEHIND the progress, with at least 10% retained at the effective end of work until final inspections and completion of the final "punchlist".

That promotes rapid continuation of the work, discourages the all-too common nightmare of contractors taking on more work than they can handle so they leave your job for weeks or months to go work on someone else's job (frequently to start that someone else's new job so he can get the job), and does not leave you out a tremendous amount of cash if he does not finish and you have to hire another contractor to finish the job. Remember, if you have to hire a new contractor to finish the job, he will charge you a lot more than the original bid to finish someone else's unfinished mess.

This may seem cynical, but having started in the construction business about 50 years ago and seeing the shenanigans that a lot of contractors pull you cannot be too safe. You have to remember contractors are like any other people - I would say maybe 10% are outright crooks, another 25% or so will pull a fast one or overcharge if the opportunity presents itself, maybe 30% will do the work but not any better than they are forced to, about 25% are good conscientious reputable workmen, and the last 10% or so are really spectacular - conscientious, fair, and efficient craftsmen. This top 35% are the only ones you should have bidding in the first place. Therefore, only get bids from long-term reputable firms (so you shake out the marginal short-timers with less experience and also generally less ability to finish the job on budget and schedule), only those that have good RECENT references, and preferably with excellent word-of-mouth recommendation from people you know and trust. That way, you are starting right off with the cream of the crop, so hopefully whichever one bids low should be a good choice.

NEVER start with bids, then check the references of the low bidder - why even consider a vendor or contractor who you do not have faith in from the start ? Get references and short-list you possibles BEFORE you ask for bids.

Low bids - that is another matter - commonly the low bidder is NOT who you want, especially if he is significantly lower than several others, which might mean he is desperate for work, made a math error, or did not correctly figure the entire scope of work. You want a reasonable bid with someone you connect with and trust - that is worth a lot more in the success of the job than the absolute lowest bid.

 

?
You should always get a set of print and pull a permit when remodeling you home. It is a good thing that you want to be involved in your project. I do have some reservation about the electrical work. There is a lot at risk with doing the work yourself. If the house burns down you will never get the insurance money, unless your a certified electrician. Now of days 90% of home fires are blamed on electrical problems because the insurance company is to lazy and cheap to investigate the true problem. Also find out if the city you live in will allow you to perform the work. Make sure you coordinate your subs to have the proper time and space to perform their job. You don't want people working on top of each other. If you order all you materials make sure everything is there before you start your project. Have your subs check for proper and full items to be installed. Make sure every sub has a working set of prints. Make sure you have all the demo done before your subs show up to work. Schedule your plumber first, do any final framing or electrical work while you wait for inspection. Electrical inspection next followed by framing, insulation, and wallboard. All subs must get a final inspection on the job before you (the GC) can call in your final inspection.
?
The answer depends on your contract.  If you do not have a written contract, you need to begin documenting everything.  Begin by using a calendar and marking the days the contractor started, worked, you had to speak to him/her about the work, etc.

Next photograph the work you feel is sub-par.  If work has been corrected, photograph it now to have a record of its condition.  If you have any "original" or "before work began" pictures get those together, too.

If you do have written contract, see what it says about warranties, complaints, failure to finish / comply, etc.  Holding the money may end up with the contractor taking YOU to court for the funds - you cannot just hold the money.  You need to document in writing what is wrong, what you expect to happen (be specific) and when it should happen by.  A good contract will explain if and how money can be held, how the arbitration or complaint is filed, etc.

You should also invite another contractor to come in and bid the work to finish the job.  They can confirm the quality of the work and give you a price to fix / finish the job.  This gives you justification for holding the funds and an option to finish the job.

If the contractor is not willing to fix the work or listen to direction, do not allow them back in the house.  A judge will ask you why you let them continue to do work if you found it unacceptable.  Take back the key or access to the building - you can also attempt holding any materials or tools as collateral if the cost of repair is higher than the amount owed.  Again, document what you are holding, its estimated value (google or ebay search), etc.

Finally, in writing you should fire the contractor and state the exact reason(s).  Document everything; if it is done in person after they leave make notes of what was said, agreed upon and disputed.  If you are satisfied that what you have paid is fair compensation for the work done, make sure this is noted in the letter firing the contractor.  If you feel money is owed, you will need to file a small claim in your local court.  Include the documentation you made, notes, letters, etc. when you file your claim so the judge will have a copy of everything.  Don't forget to contact the BBB.

Do not wait for the court date; go ahead and hire the other contractor and have the work completed.  Bring this invoice to court with you (file it before the court date if you can).  Bring photos of the finished work (again, file it with the court before the date if possible).  You must show what good quality work looks like vs the poor quality work.

Otherwise it will be a your word against the contractor and you will most likely lose, (the contract is a promise to pay for work) or even if you "win" you will most likely split the difference between the argued amount of money.  Also be prepared for the contractor to file a small court claim against you.  Same process as above, except now you will respond to the summons with a copy of your stuff to defend your reason for holding funds instead of asking for money back.

Good luck!
?
Yes, you can ask for these items.  Second Century Homes answered your question well - most contractors do not do a break down to prevent haggling on items that shouldn't be part of the discussion.  People sometimes forget to allow the builder to make money. . .  Builders also want the entire job, not the nickle and dime menu selected items - you may find the contractor says "Thanks, but no thanks" if you ask them to remove portions of the work.

The real question is why do you need this break down?  If you are thinking you will do the demo yourself to save money, you can certainly tell your contractor this - but I would be willing to bet once you buy or rent the tools, haul the trash to the correct disposal dump (many trash dumps will not take home building materials anymore) and clean up / prep for the new work - you will have spent more and delayed the project more than just letting the professionals do it. Plus, do not be surprised when they still have to do additional demo work that you didn't know would be needed to complete the job, etc.

Also keep in mind that cutting portions of the work out of the job to do later is not a money saving move.  You will find that the cost for the individual items go up when done seperately - the contractor has to come back multiple times, has to set the equipment back up, possibly pull seperate permits, schedule the work crew / subs, etc.

If you are asking for the break down to compare bids, then again, tell the contractors what numbers you want to see.  If you are doing it because you feel the total price is too high, have a discussion with your contractor; they may be able to suggest ways to save costs, etc.  Ultimately if you know the materail costs, and have the total figure, you can do a pretty good estimate of the percentage for labor and profit in the job.

It is your project and your contract, so you can ask for anything you want on the quote - just be clear on why you want the information so the contractor can work with you.

Good luck!

Home Improvement Store reviews in Westfield

A

Rating
They were great. The woman hat was our main contact was wonderful. The price was very reasonable. They were real good. I will absolutely use them again.
- Mary H.
A

Rating
I found a patio door (french doors) that was a returned item at a clearance price so I decided to let them install it. The installer (
Westfield Lumber Stores Provider Name Locked
) came out to measure and gave all of the info to
Westfield Lumber Stores Provider Name Locked
install dept. ALL OF THE CONTACT WITH
Westfield Lumber Stores Provider Name Locked
AND
Westfield Lumber Stores Provider Name Locked
THE INSTALLER WAS TOP NOTCH AND VERY PROFESSIONAL. In my 58 years this is the first time that a company paid such close attention to every step of the job. If every business did this it would be fantastic. They did such a good job on those I bought another entry door from them. Again a great experience. Both of the old doors were original to the house and were barely attached or insulated.
Westfield Lumber Stores Provider Name Locked
installed the new doors, framed them correctly and insulated properly.
- Doug S.
A

Rating
My husband and I have been shopping this Home Depot store for more than a decade and have always had wonderful service there. The selection is good and staff knowledgeable. When my husband passed away mid-2014, I had no problem dealing with the entire crew myself. Most recently, I ordered some rocks to be delivered to start re-landscaping my front yard, getting things ready to sell the house. My rocks were delivered ahead of schedule and that was wonderful in my book. I will be purchasing more rocks from them in the very near future so that I may complete my project soon.
- Denise D.
A

Rating
I remodeled my family home between 2011-2013. I made a number of purchases from
Westfield Lumber Stores Provider Name Locked
's because I wanted to work with a family owned business. Since I was a novice I needed really good customer service and
Westfield Lumber Stores Provider Name Locked
's did not disappoint. Whether large or small, each employee handled purchases with great attention and customer care. I did get quotes for window and door replacement, but decided not to do the work. The quote was very fair, and Mr.
Westfield Lumber Stores Provider Name Locked
was personable and patient. If I were to replace those windows and doors, at some point, I would definitely call him back.
Westfield Lumber Stores Provider Name Locked
's was an excellent source for my needs and the customer service was excellent.
- Cheryl R.
A

Rating
The flooring specialist was great, she walked me through all of the details and itemized charges, explained the process and had a
Westfield Lumber Stores Provider Name Locked
associate out for measurement the next afternoon. The flooring was ordered and delivered in about 10 days as it was a special order flooring they did not carry in stock. Two of the boxes of base board were damaged and I located 12 base boards that had minor damage to them. They took them back no questions asked and immediately reordered the base boards. I was notified when they arrived and they brought them to the house free of charge.
They installation went excellently. The installers were professional, polite and asked many questions to ensure everything was done to my satisfaction.
- Joseph M.
A

Rating
When our kitchen sink disposal stopped running we assumed the motor had burned-up and we would need to replace the disposal. We called
Westfield Lumber Stores Provider Name Locked
Chapman, plumber from the
Westfield Lumber Stores Provider Name Locked
Home Center, who was able to determine the problem was not a failed motor but instead a jam which prevented the motor from running. He promptly cleared the jam and also fixed a leaky faucet for us while at our house. In addition,we had some questions about refinishing our white sink, due to scratches and chips, which is mounted under a quartz countertop.
Westfield Lumber Stores Provider Name Locked
gave us a recommendation for a company which provides this refinishing service; as well as advice regarding how we can replace our sink plumbing faucet fixtures at the same time. In the past,
Westfield Lumber Stores Provider Name Locked
Chapman has also assisted us with other work such as water closet replacements and new gas piping to a new gas range, and we have always found
Westfield Lumber Stores Provider Name Locked
to be very professional, friendly, helpful and efficient.


- James S.
A

Rating
After searching at
Westfield Lumber Stores Provider Name Locked
and then another store my wife and I purchased a Samsung
washer and dryer on the 3rd with a delivery on the 11th. Over time I have redone two kitchens and
replaced washers and dryers twice. So when I considered the most recent appliance swap we initially went to
Westfield Lumber Stores Provider Name Locked
and...More /> then found a lower cost option at another local shop. It became readily apparent at the local shop
as to why the costs were about $150 cheaper, the service was not up to
speed. With
Westfield Lumber Stores Provider Name Locked
I suppose I have been spoiled with prompt, courteous, and professional service. Upon returning to the
Westfield Lumber Stores Provider Name Locked
,
Westfield Lumber Stores Provider Name Locked
had remembered exactly what my initial specifications were and got the ball rolling
right away. I was extremely impressed with how smooth it all went down; I was in and out in 15 minutes with all the
details settled for delivery. This was in
Westfield Lumber Stores Provider Name Locked
contrast to the considerable length of time that the service at the
alternate store took along with the unnecessary wait. On the 11th we received the
delivery, haul away, and install of our new washers and dryer. The two gentlemen were prompt, professional,
and did an exceptional job. For reliable service, fair pricing, and exceptional service I would recommend
Westfield Lumber Stores Provider Name Locked
of C***
Rapids to anyone.
- David M.
A

Rating
The in-store buying process was very smooth. Their computerized system for collecting the necessary information and forwarding it to the cashier was very impressive. From the choices offered, I selected delivery for Thursday morning. Dryer actually arrived at 11:30 am. (Still morning, but cutting it close.) The installers were well trained and careful of my property.
- BETTY A.

All Lumber Stores in Westfield, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Ace Hardware Jamestown

715 W MAIN ST
Jamestown

Before 'N' After Construction and Wholesale

1604 South Andy Griffith Parkway
Mount Airy

C Williams Home Repair

278 Cow Palace Rd.
Lexington

C2 Contractors, LLC

405 Banner Avenue
Greensboro

Clavel Construction

7704 Notees LN
Kernersville,

COOPER LANDSCAPING SUPPLIES

12847 OLD US HIGHWAY 52
Winston Salem

DirectBuy of Indianapolis

8450 Westfield Blvd

Dream, Design & Build, LLC

803 Celtic Crossing Drive
High Point

KALSTRUP WOOD PRODUCTS INTL

PO Box 6521
High Point

King Lawn & Garden Center

509 S Main St
King

LAWNMOWER MEDIC

1696 NC 66 HWY S
Westfield

Lowe's

2600 N Main St
High Point

Lowe's Of Apex

1101 Beaver Creek Commons Dr
Apex

RepairClinic.com Inc

48600 Michigan Ave

SEARS

Sanford

SHERWIN WILLIAMS

2109 ROSELAND ST
Greensboro

SOUTHERN CUSTOM SHUTTERS

6228 PROSPECT ST
High Point

T&T Rooter Service

4906 Thornbrook Ln
Winston Salem

Timbercreek Land & Timber Co LLC

1477 Enterprise Rd
Lexington

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