Swannanoa Propane Dealers

in Swannanoa, NC

Swannanoa Propane Retailer Articles

Propane Retailer reviews in Swannanoa

F

Rating
They showed up and made the fill at an inflated price, which wasn't in itself the end of the world. But then since they've got you on the payment plan, they keep showing up when you don't need a fill yet (I tried calling and asking them not to, to no avail; it's a "benefit of the payment plan" and they refuse to either skip a delivery or do a partial fill) and for *these* visits, they ramp the price up drastically, so that suddenly you're being charged over $200 a month, and it quickly gets difficult to dig back out of it.
After I paid them off in a lump sum so I could just do fills when I needed them and ask for a partial fill if I wanted to, the service rep I talked to tried to tell me they couldn't do that, until I pointed out that I'd been told I could do it once I got off their payment plan, and I was off it now, so I expected to be able to, and she just said "okay" and went ahead with it. There's a lot at this company that is mutable or adjusted depending on whether someone makes a stink or what they think you'll put up with.
In mid-January 2014 we were having an unusually cold winter in NC, and I saw headlines about the propane shortage and how some NC consumers had reported prices as high as $3.55 a
Swannanoa Propane Dealers Provider Name Locked
, which struck me as interesting because clearly my bill at $3.61/
Swannanoa Propane Dealers Provider Name Locked
was outside even that number. Then in summertime (when propane prices are lowest), I called to ask for the current price and order a fill. I was told that my price* would be $4.22/
Swannanoa Propane Dealers Provider Name Locked
!
*There's never "the price" --there's *your* price, based on their estimation (how long you've been a customer, whether your tank is above or below grade, etc.) of how statistically likely you are to be willing to go to the trouble and pay the tank removal fees to cut ties with them and take your business elsewhere.
These folks have loads of complaints online about this type of progressive, parasitic gouging of their "valued customers," and though a common theme is that if you complain about the price they'll lower it a little bit (but still considerably overpriced compared to other providers) and that if you threaten to leave, they'll lower the price to something just a little bit over what other companies in the area are charging, but I don't want to do business with a company like this and I'm getting rid of them. If I could give them lower than an F rating, I would.
- William H.
D

Rating
My main complaint with these people was that I felt we were regularly overcharged. The last bill was 5/27/14, total was $267.14 for 54.1 gallons propane delivered. This comes out to about $4.51/#, but it was as high as $5.65/# at some point. The only way I know of to deal with the propane racket is to own your own tank. We recently bought our own tank and switched companies to one we hope will be more fair in what they charge. At least the initial fill-up was way cheaper. And if you own your own tank, you can leave the old company if they start gouging you and sign up with someone new without being financially penalized. In switching companies, we had about 28# of gas left in the old tank, and Sunrise did not reimburse us one penny for it.
The reason I gave this company some good
Swannanoa Propane Dealers Provider Name Locked
is because their driver
Swannanoa Propane Dealers Provider Name Locked
was always friendly and courteous, and their employee
Swannanoa Propane Dealers Provider Name Locked
, who came out to fix problems with the water heater and
Swannanoa Propane Dealers Provider Name Locked
, was also courteous and competent. I did not like the woman who answered the phone at Sunrise whenever I had a problem. She was very short/indifferent in her responses and did not treat me like a valued customer. We always paid our bills on time, so I felt we were indeed good customers, and I expected to be treated courteously.
- Melliny L.
F

Rating
Six weeks and six phone calls later that tanks are still here. Their service reps are delightful and professional. Customer service is excellent - actual service however, is non-existent. Every time I call I'm told that my pick-up was scheduled for "yesterday", but they must have had an emergency. Different people use exact same language, so I know now this is all bogus. How do I get to be their emergency? I wouldn't use, or recommend,
Swannanoa Propane Dealers Provider Name Locked
to anyone. Sometimes bigger isn't better!
- Jack D.
A

Rating
Swannanoa Propane Dealers Provider Name Locked
came by on short notice to fix a fissure in an outdoor pipe. He let me know that I did not have a backflow preventer installed for my pool and that first it was not up to code and second, in certain circumstances this could mean contaminating the water supply for my home. He took the time to answer all of my questions and I also had the backflow preventer installed.
- Crystal L.
C

Rating
EVERYTHING WAS PERFECT FOR THE LONGEST TIME NOW COMMUNICATION IS LACKING, SETTING APPTS FOR SERVICE A NITEMARE, BILLING PROBLEMS, OVERCHARGES
- LINDA G.
F

Rating
I originally contacted Suburban about a year ago to do a site visit and quote for a generator installation. I put the installation off at the time because of expense, but decided to go ahead with it several months ago, as I did not want to go through another hurricane season with power outage problems. The salesman/office manager
Swannanoa Propane Dealers Provider Name Locked
me to believe the job could be done at the time the electrician would be installing the generator (early August), but they kept putting me off and not offering me an installation date, and for the last two weeks have been telling me they had to service people on a 'first come, first served' basis, although my request has been in the queue for a long time. Finally after many calls and emails, they offered to squeeze me in on a standby basis (meaning I would not know until that day if they were coming or not), and when I said I needed a definite date, they went back to saying they would get to it 'as soon as they could' and then repeated all the usual pat phrases about customer service being their first priority, etc. I could see they were not going to be reliable, and I wondered if they would be unreliable about propane deliveries, as well, so I signed up with another propane company.
I have nothing against the company and I believe Suburban is having some kind of major problems, or there is something else going on there, but I could not afford to be at the mercy of that situation. I would not have been so disappointed if they had told me upfront that they were not going to be able to do the installation for months, but making promises they could not keep made me very wary about doing business with them again. I hope they straighten out whatever problems they have and become a reliable company again. The customer service reps were always very nice on the phone.
- Curtisy B.
D

Rating
Swannanoa Propane Dealers Provider Name Locked
called the 29th of January for a propane delivery. I had about 30 gallons. After awaiting 10 days and no delivery i had to turn off my furnace with 5 gallons of propane left and heat with electric space heaters for another week before they even delivered. Then they left a bill for $4.83 a
Swannanoa Propane Dealers Provider Name Locked
!!!!! for $468.02. A 39% increase in a matter of 35 days from the last delivery on 1/10/14. My bill doubled and so did my electric bill !!
- Joan F.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Propane Dealers in Swannanoa, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Asheville Oil Company

4 Fairview Road
Asheville, NC

BLOSSMAN PROPANE GAS & APPLIANCE INC

2091 Us 70 Hwy
Swannanoa, NC

North Asheville Exxon

873 Merrimon Ave
Asheville, NC

propane club of america inc.

2008 S. Main Street Suite 308
Wake Forest, NC

Wright's Hearth Heat & Home

2614 Hendersonville Rd
Arden, NC

Youngs Fuel Svc

65 Crimson Laurel Way
Bakersville, NC

Join Angie's List to get the best local reviews in Swannanoa.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Propane Refill
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money