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Boat Sales reviews in Sanford
Good Morning Mr.
Our pontoon boat was recently in for service at your dealership in length of time during prime boating season wasn't even the worst part.
The lack of communication and the absence of any concept of customer service is what angered us the most. Your website, TV and print ads and (most annoyingly) your on hold phone recordings,
June 10 - We called your dealership, to schedule the boat for pick up, the soonest they could do it (while working around our schedule) was June 17.
June 17 - We were not informed when we scheduled the pickup that there was a backlog in the service department of two weeks. The pickup was done on time.
June 23 - We made a phone call, since nothing was communicated to us. We were informed that no one had even looked at the boat and that there was a two week backlog.
Our boat was now hostage, considering we were paying $200 just to have it picked up and dropped off. Again, we heard nothing for a week.
June 30 - We called and were told that the boat would be looked at that morning or early afternoon, and we could expect a call then.
Heck, we believed they couldn't even tell us where it was!? You would think someone could have walked back to where the boats are repaired and ask someone!? Apparently, not. We were informed that someone would call us later that afternoon.
Later that afternoon - came and went, and we called (as usual). We were told that they were unable to even work on the boat because the computers were down!? We asked them to have
Our displeasure at the lack of communication was again expressed by us at that point.
We understand that it is difficult to stay on top of everything that goes on in your business, so we felt it was our duty to let you know of our experience at your business. We only hope to receive our boat as promised this Saturday, and that it has been repaired to perfect working order.
This was Mr.
Thank you for taking the time to communicate your concerns. The communication should have been much better. We have a process for that, and from your email it looks like that was not followed. I can tell you that in the height of the boating season having your computer system go down for nearly two days is a very difficult thing, yet it should not have been your concern. And it doesn’t explain the other lack of communication.
I’m going to have a discussion about that with the employees involved. We are one of the few facilities in a wide area with factory trained and certified technicians. This, and the seasonality of the boating business, can result in backlogs. This should have been explained to you, and I apologize that you were not informed to your expectations.
The message on hold you mention refers to the
I will see that someone contacts you to confirm delivery.
***To say the least, we are soooo pleased that we could help Mr.
You would think, since our experience is now a part of their customer service training program, that we would receive some kind of compensation!? Or at least had been offered to receive a free delivery to our dock.
I am not confident that Mr.
Every employee was exceptionally friendly and solicitous.
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