Sanford Boat Dealer

in Sanford, NC

Local Articles in Sanford

Enjoying professional or recreational boating involves a financial investment. Know how to best take care of your equipment with proper storage and maintenance. (Photo courtesy of Angie's List member Greg B. of Carolina Beach, N.C.)

Boat dealers

Whether you're a professional boater, rent a boat for recreation or pontoon on the weekend, you can find a watercraft that matches your needs.

spring boat prep
Boats

Spring is coming and boat enthusiasts will be itching to get out on the water. Whether you're going fishing or exploring, learn how to get your boat ready for the year.

William Lang prowls the Caribbean in his restored 1964 boat, Bay Woof. This year he competed in a race from St. Petersburg to Isla Mujeres, Mexico. (Photo courtesy of Angie's List member William Lang)
Boats

Regular sailboat maintenance is key to safety on the water and the long-term health of your boat. Here are four essential tips to keep your investment afloat.

Member Gordon M., of Seattle, uploaded this photo from the Boats category along with his online report. (Photo courtesy of Gordon M.)
Boats

Are you getting ready for boating season? Check out these six tips from highly rated pros on Angie's List who specialize in boats and their upkeep.

Take the time to do your homework before selecting a boat dealership. (Photo courtesy of Angie's List member Tom H.)
Boats

When purchasing a boat, either new or used, take these four precautions to ensure a successful transaction. Doing some homework before agreeing to a deal will also make dealing with boat dealers pleasant.

Boat Sales reviews in Sanford

A

Rating
I purchased a boat from
Sanford Boat Dealer Provider Name Locked
at Radio Island
Sanford Boat Dealer Provider Name Locked
that "died" & left me stranded after less than an hour running time; called him but he declined to help.
Sanford Boat Dealer Provider Name Locked
responded promptly and professionally. Capt
Sanford Boat Dealer Provider Name Locked
and Capt
Sanford Boat Dealer Provider Name Locked
were courteous and professional. I HIGHLY recommend membership with BoatsUS and a towing package with this company.
- Wiley C.
F

Rating
Here is the letter that I wrote to the owner, that will explain everything:
Good Morning Mr.
Sanford Boat Dealer Provider Name Locked
,
Our pontoon boat was recently in for service at your dealership in
Sanford Boat Dealer Provider Name Locked
Lake. The process to get our boat repaired and returned to us, took six days shy of one month. But being without a boat for that length of time during prime boating season wasn't even the worst part.
The lack of communication and the absence of any concept of customer service is what angered us the most. Your website, TV and print ads and (most annoyingly) your on hold phone recordings,
Sanford Boat Dealer Provider Name Locked
your quality customer service that was non-existent. During this process your employees were polite and apologetic, however unhelpful. I am submitting to you a log of dates and what occurred, or was told to us. Below:
June 10 - We called your dealership, to schedule the boat for pick up, the soonest they could do it (while working around our schedule) was June 17.
June 17 - We were not informed when we scheduled the pickup that there was a backlog in the service department of two weeks. The pickup was done on time.
June 23 - We made a phone call, since nothing was communicated to us. We were informed that no one had even looked at the boat and that there was a two week backlog.
Our boat was now hostage, considering we were paying $200 just to have it picked up and dropped off. Again, we heard nothing for a week.
June 30 - We called and were told that the boat would be looked at that morning or early afternoon, and we could expect a call then.
Sanford Boat Dealer Provider Name Locked
1- As a result of no phone call when promised the day before, we called and were told it was a fuel float switch that was the problem, and there would be an additional 3-5 day part delivery delay. Now we are into the 4th of
Sanford Boat Dealer Provider Name Locked
weekend.
Sanford Boat Dealer Provider Name Locked
5 - We made a phone call again. Keep in mind that not once since June 17 were phone calls initiated by
Sanford Boat Dealer Provider Name Locked
to keep us posted). This time we asked to speak to the Service Manager,
Sanford Boat Dealer Provider Name Locked
whom we informed of our frustration in the poor communication on their end regarding the status of our boat.
Sanford Boat Dealer Provider Name Locked
apologized and told us that he would keep us better informed from here on out. That was not to be.....
Sanford Boat Dealer Provider Name Locked
7 - We called, AGAIN, to find out that nothing had been done.
Sanford Boat Dealer Provider Name Locked
8 - WE called inquiring as to the status of the part, or anything? Only to be told by the woman who answered the phone that their computers were down and they couldn't tell us anything about our boat!
Heck, we believed they couldn't even tell us where it was!? You would think someone could have walked back to where the boats are repaired and ask someone!? Apparently, not. We were informed that someone would call us later that afternoon.
Later that afternoon - came and went, and we called (as usual). We were told that they were unable to even work on the boat because the computers were down!? We asked them to have
Sanford Boat Dealer Provider Name Locked
call, but
Sanford Boat Dealer Provider Name Locked
did not call us.
Sanford Boat Dealer Provider Name Locked
10 - We had still not received the return phone call requested on
Sanford Boat Dealer Provider Name Locked
8. So....you guessed it, we called him and were informed that there was still no part available for the repair and that they hoped to have it later that day? Based on the part delivery schedule we were told earlier, it should have been there no later than
Sanford Boat Dealer Provider Name Locked
6 or 7?
Our displeasure at the lack of communication was again expressed by us at that point.
Sanford Boat Dealer Provider Name Locked
11 - We actually received a phone call!! Our boat was repaired and ready to be delivered at a total cost of around $600. We are accepting delivery on
Sanford Boat Dealer Provider Name Locked
19....we hope!
Mr.
Sanford Boat Dealer Provider Name Locked
, we cannot even fully express our dissatisfaction in the service we received during this past month. The complete lack of communication was the worst part, even after expressing our disappointment it did not improve. And to think, that your entire business shuts down due to the failure of your computers, is absurd! On top of it all, we had no recourse for our displeasure, since we were also at your mercy, because we would be charged for pickup and delivery, regardless of the repair.
We understand that it is difficult to stay on top of everything that goes on in your business, so we felt it was our duty to let you know of our experience at your business. We only hope to receive our boat as promised this Saturday, and that it has been repaired to perfect working order.
This was Mr.
Sanford Boat Dealer Provider Name Locked
response:
Thank you for taking the time to communicate your concerns. The communication should have been much better. We have a process for that, and from your email it looks like that was not followed. I can tell you that in the height of the boating season having your computer system go down for nearly two days is a very difficult thing, yet it should not have been your concern. And it doesn’t explain the other lack of communication.
I’m going to have a discussion about that with the employees involved. We are one of the few facilities in a wide area with factory trained and certified technicians. This, and the seasonality of the boating business, can result in backlogs. This should have been explained to you, and I apologize that you were not informed to your expectations.
The message on hold you mention refers to the
Sanford Boat Dealer Provider Name Locked
Advantage program. One of the benefits of buying a boat here is that you receive expedited service. I understand your concern for communication and delay, and will use your feedback to improve.
I will see that someone contacts you to confirm delivery.
***To say the least, we are soooo pleased that we could help Mr.
Sanford Boat Dealer Provider Name Locked
in the training of his employees, to improve customer service.*** Please recognize the sarcasm in that comment.
You would think, since our experience is now a part of their customer service training program, that we would receive some kind of compensation!? Or at least had been offered to receive a free delivery to our dock.
I am not confident that Mr.
Sanford Boat Dealer Provider Name Locked
would be the proper person to conduct a training on customer service. Or that customer service would improve at
Sanford Boat Dealer Provider Name Locked
any time soon since: " (they) are one of the few facilities in a wide area with factory trained and certified technicians." Meaning they do not have any competition to worry about.
- Michelle T.
A

Rating
The company provided timely, courteous, and professional services. At a public boat launch on Lake Tellico, the service crew hauled the pontoon out of the water and performed winterization services on the 115 hp outboard Yamaha. The services included engine oil change, gear
Sanford Boat Dealer Provider Name Locked
oil change, and water pump impeller change. The service was finished ahead of schedule for the agreed price. The company set up a covered area with chairs, complimentary coffee and fresh pastries while the work was done.
Every employee was exceptionally friendly and solicitous.
Sanford Boat Dealer Provider Name Locked
would receive an A+ in every category if Angie's offered such ratings.
- Samuel K.
F

Rating
He sold us the tarp as new. When he delivered it and opened it the tarp was badly torn. We reported this to him immediately and he said he'd call the company he ordered it from. I called again after not hearing back and they scheduled two different times to come out and look at the tarp and never showed up. Now they are not answering our calls or returning them. He's totally disappeared.
- Dr. Sonya F.
A

Rating
Brought machine in for noise at slowdown/idle. Service covered under warranty and back in water 5 days later. (Brought in Tuesday, home Friday).
- robert r C.
A

Rating
Sanford Boat Dealer Provider Name Locked
came to my home to work on my boat which is on a floating dock. He diagnosed and fixed some tricky electrical problems. He discovered a couple other little problems with the motor and took care of them as well. His prices are very reasonable. I couldn't be happier with his service.
- SCott C.
F

Rating
after a year of hit and miss communication and him leading me on that he was putting another lower unit together i was finally able to get him to answer his phone where he told me it was my fault that it went bad and he wouldnt stand behind his work.told me flat out i was screwed and an idiot
- mark N.

All Boat Dealer in Sanford, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Acts Construction Inc.

P.O. Box 942
Holly Springs

Advanced Leather Care

1433 Tawny View Lane
Raleigh

Ahrndt Fiberglass Repair

2393 Hickory House Rd
Sanford

Aquakleen Pressure Washing

161 Autumn Ridge Drive
Wendell

Boats Unlimited NC

1606 Page Rd. Ext
Durham

CAR AUDIO & SECURITY

11216 CAPITAL BLVD
Wake Forest

Carolina Clear Coating

2205 canterbury rd

CHATLEE BOAT & MARINE

2615 US
Sanford

CHATLEE SPORTING GOODS

2615 JEFFERSON DAVIS HWY
Sanford

CHOPLIN MARINE LLC

3007 BEECHTREE DR
Sanford

Coastbusters Yacht Delivery Services

17 Bayberry Cir
Carolina Shores

Decorating Den Interiors

3701 Water Oak Ln
Greenville

Jimmy Walker Automotive Inc

1129 Sheriff Johnson Rd
Lillington

LEO'S UPHOLSTERY INC

13640 NC HIGHWAY 39 N
Henderson

Nix Upholstery

2718 E PETTIGREW ST
Durham

PADDLE CREEK

10012 b capital blvd
Wake Forest

Paddle Inn Rafting CO

14611 Highway 19W
Bryson City

POWERBOAT SERVICE INC

4200 ATLANTIC AVE
Raleigh

PRISTINE AUTO SPA

1004 MORRISVILLE CARPENTER RD
Morrisville

Satterwhite Point Marina on Kerr Lake

6470 Satterwhite Point Rd
Henderson

WAKE-FALLS MOBILE MARINE

35 WARD DR
Youngsville

Join Angie's List to get the best local reviews in Sanford.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Boat Sales
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money