"We are selling our condo and moving to another state. We needed a piece of furniture in the condo for staging (that would later go to NC) and furniture in NC. Delivery dates were critical.
understood our situation and worked every ...more possible way to accommodate us. The cost of the furniture was minimal compared to the time their staff (a shout-out to
) put into making it come together. Although this was one part of a complicated situation for us,
made it a lot easier for us to position our condo for sale. "
Rated Review by A W.
"The installer said he needed to come back to finish up. I called twice to remind him, he finally returned my 2nd call 2 weeks later and said he would come the next day. He never showed up. I called a 3rd time and have not heard from him.
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inspired posts for our kitchen and an amazing
inspired table. I just can't say enough great things about
, the owner, is the most talented wood worker I have ever worked with. He made sure exactly what I wanted ...more and had the pieces CNC'd. He even made mock ups to show me before making the cherry originals to make sure it was what I wanted. I had made a design of a table that I wanted for our banquette.
was able to take the drawing and make it come alive. The number of finishes he puts on are really good and perfectly smooth. I would say a better finish that the Amish furniture I have. He told me he has built a lot of items for
, individual pieces, custom pieces and built ins. Highly Highly recommended. He had our projects done is just a couple of weeks. He's really a super guy to work with. "
"I had problems with the recline mechanism from the time I got the chair. After several contacts with the company they picked up the chair from my home, took it to the main store many miles away and returned it to their store as they could find nothing wrong with it. I went to their store and showed the salesperson my problem. He showed me how to ...more operate it properly so it would work. There was nothing wrong with the chair - just how I was using it. They redelivered it to my house and never complained about the cost of their labor or transporting expenses or made me feel more stupid than I already did. That level of respect and helpfulness went above and beyond what they needed to do. I would use them again. "
"We used the seating for 4 months (just my husband and I) before leaving for the summer. Upon our return and approximately in
/Feb2014, the power mechanism began malfunctioning on both chairs. Although there's a two year labor-only warranty on the chairs, we asked
to take them back, as we were distressed ...more that they would malfunction at all, much less so soon after purchase and with so little use. They refused. We had to pay a repair company over $125 to replace a faulty switch (
refused to pick up the charge) and they also found a failed weld in one of the chairs. They ordered that part and were going to charge us to install it, but my husband has decided to do the labor himself.
I finally got to speak to the owner of
), after having asked for higher-ups all along. I asked him to take the chairs back. I can now see why I was hitting a brick wall with the lower-ranked employees when I asked to bubble this up to a higher level (even the sales manager, who had promised to do so, never got back to me. I called again this morning and he then put the owner on the phone).
(the owner) was rude, abrupt, and then actually hung up on me! He kept saying it had been more than one year, but that's irrelevant, as the warranty is for two years. He even said "I'm not going to lie to the manufacturer", when I never asked him to do any such thing! A horrible, unpleasant experience with a very customer-unfriendly business.
"bought a bedroom suit, part of set was damaged, took over 2 months to replace, unsure how long it would have taken if I had not continually called after 2 months had past. Then, could not get call backs. When I called, told me a different lie every time. then, was guaranteed delivery on a certain date.. date came and went.. I agreed to a later date ...more (like I had a choice) Then, I advised AM only, was never called to set up time. When we called to ck, they advised was pm delivery.. unbelievable. Asked to speak to a manager , found out later was not the manager, was an assistant and lacked professionalism. They did not keep any of their promises. I researched before I bought from them and thought all the negative comments were just unhappy customers and since they treat you so good when they are trying to sell to you, I thought I'd be able to write a positive review.. But, that is not the case. I am very disappointed in how they treat customers once they have the sale. Really sad. "
"They called, they set up a good window for looking at the problem
The inspector was professional and very knowledgeable
The Pick-Up crew was mindful over everything, didn't stink of cigarettes and were polite in all mannerisms
The Cust Serv Rep's were quick and proper, make dealing with a Service Dept
...more and not a hassle like most places these days
Hopefully not jinxing by writing this, but stuff like this is what I look to Angie's List for and if there is something of this notoriety in a world where people are using it consistently, better to get it out ASAP so it may help someone make a more informed decision. "
is a wonderful company to do business with when you do remodeling. It is a family business. The actual work took about 2 weeks to complete. The tile was removed the first day. A special liner for the shower floor base was ordered. It will prevent any mold from forming. Every step of the way, Mr.
made sure ...more that the work being done was the way the bathroom worked best for our home. I bought the faucets and lighting I wanted before the remodel began. A few days after the completion, Mrs
called to make sure everything was like we wanted.
This is our second time to use
. A few years ago we needed to replace a wall oven/microwave and the newer models did not fit in the cabinet space. They were able to rebuild that one cabinet and match the stain of the other kitchen cabinets. They also replaced counter tops in kitchen. "
"The sales experience was great, the salesperson was professional, informative and patient as we walked over the very large store finding the right furniture for my needs.
The delivery team were very nice and placed my furniture exactly where I wanted it, unpacked it, took away all wrappings.