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Besides scheduling we had numerous issues with one of her contractors (In fact the same one who thought his oil getting changed was important enough to be over 2 hours late). When we had our granite floor put in the shower (NOBODY) was to be on it for 48 hours. But because her contractor needed to get into the shower area and put up sheet rock he went in there next day. But before he did this I called and spoke to the owner myself and she assured me it was alright as well as the contractor. In fact the line that was used on me was " we do this all the time and trust me it is dry enough for my man to go onto the granite floor and do his work with a ladder". My reply was well if that is true why did one of your OWN granite men tell me that NOBODY was to be on it for 48 hours so it could set and it was tapped off off as a warning not to go on it? That was ment for you and your husband she replied! MMMM well needless to say when he was finished the granite was shifted and the same men who installed it had to come back the next day to fix it.
The reason we picked this company is because we wanted a seamless ( no lines) shower and we were promised a seamless (no lines) granite shower. Well the day it was to be installed the owner called to inform me that she could not do a seamless shower because the day she was at our house doing our estimate she took the wrong measurements. I am sorry but I thought the
We thought that once the shower was done our problems with this company would be over. But they continued on with the installation of our travertine floors. The same contractor who we had issues with was the same one who did the floor installation and that was a disaster. He laid the floors down, came back the next day and put the grout in. OK things are good, but then he didn't wait for the grout to dry, nor did he clean the travertine and what happened next he put sealer on and way to much. Two days later we come back to the house and as soon as you walk into the master bedroom and look into the master bath you can see the floor is a mess. Swirl
As my husband and I started to go through everything after the last contractor left we noticed several things. Mr. Oil change brought his dog to our house every day and it seemed he did clean up after his dog that he left in his car sometimes up to 12 hours at a time, but only half way. He left bags of dog poop in our yard next to our driveway for us to clean up. Not to mention a huge mess in our gargae with tile, wood, sheet rock etc. We feel that this contractor used our house and yard as a garbage pit and had no respect for us at all. When we left a complaint on the bottom of a request sheet that the owner herself gives to customers asking for feed back she responded with a very negative and rude email and yet has returned my husband calls to her.
I would never refer her to anybody. Her poor skills as a business owner and the lack of her professionalism has left a very heavy impact on us. Being a business owner myself customer service is HUGE, and being able to take corrective criticism isn't an elective.
I even got a special surprise after work one day. We had chosen to sand and refinish our wood floors and stain them a little darker. But once our floors were completely sanded, stained with what I thought would have been a perfect color to our house, I changed my mind :) The color was just so dark,
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