Matthews Heating & Cooling Contractors

in Matthews, NC

Hvac Reviews in Matthews

C

Rating
We decided to go with
based on customer service reputation. We met with their sales rep
who turned out to be a contractor. He kept talking about the high level of service we could expect, etc. After getting other bids, we went with
as their price included a 5yr service program and
My Way points to use on other purchases. We scheduled install for 5/29.
No one called ahead of time, but 9am I had not heard from anyone so I called our installation contact
, got his VM. He did not call me back, so I called around 11 and was able to get through. He never apologized for not calling me back, acted like I was bothering him and said "yea, they should be there today. I think they were having issues loading at the warehouse". I told him that I work from home, so I needed to be kept abreast of schedule changes so I could accomodate.
About 11:30 the team arrived.
in
contracts out to "Absolute Comfort" another HVAC company. There were about 6 installers that were quiet, polite and got right to work. They had both AC And both Furnace units installed by 5PM. The had a bit of a challenge getting the upstairs to work, but then it seemed to be OK. They left some dirt / knicks on the walls, the bathroom sinks upstairs were gross with black dirt/grease and insulation was all over the laundry room floor. But, we were happy with AC. After the team left,
called to see if the work was done, I told him yes (again no apology for lack of communication) and he said we needed to get the unit inspected, he would call that week.
No call from
. We then were on vacation for about a week, when we came home we realized the upstairs unit would not hold the temperature. We called customer service, they said they put a work order in and we would get a call to get a team scheduled. No call the next day. I again contacted
and his manager,
Stalions about the situation, no call back. I finally posted to Facebook to the
page to get a repsonse. They created a case # for me. The next day, we got a call saying someone would be out to look at the system. No one showed the next day. I called again and emailed again, finally getting another promise that someone would be out the next day. No call, no update. I contacted them again and
said "yeah, you are on the list, he will be there by 5 and will call before he comes". About 4:40 I get a call from the technician that he would be there by 5. At 6, he arrives and looks at the units. It turned out the initial installers did not secure the intake duct and so hot air was being pulled into the system and there was a 12in gap between the open air and the duct. It took the technician(who was very nice) 3 hrs to fix the issues. He then meekly asked if we had a broom "I was told you needed clean up". I thanked him, but said we cleaned that up weeks ago after install. He too mentioned that we needed to be inspected so I told him, as I had told
and
that 7/7 would work. I planned my work schedule around the inspector coming, he was a no show and we received no phone call. I contacted
and
on 7/8 asking for an update and expressing my frustration with their lack of urgency and communication. I told them I was available later that week or the week of 7/20 and that I wanted an update on timing by end of day 7/8. At 4PM the inspector showed unexpectedly. I was in the middle of several work calls and it was very frustrating to have to put my clients on hold. The inspector was nice and said we could reschedule, he did not get the call until that afternoon (convenient?). I told him I realize that this is not his fault, that
has been a disappointment to work with.
He complete the inspection and left. I still have not received any communication from
Stalions or
. We are so frustrated by the lack of professionalism and caring that these men had on our project. If it was easy, I would have everything pulled out and ask for a refund and go with someone else. I do not recommend
, they do not care about their customers time or investment.
- Kim K.
A

Rating
The Job Squad did a great job at a great price. They walked me through the process. I asked about a quote for extra cleaning to get deep excess scum off the entry way frame paint, but
let me know it wouldn't be needed...the regular cleaning would remove the deep scum and it did. I appreciate their honesty. It was a good experience and I would recommend The Job Squad to neighbors and friends.
- mary R.

Matthews Hvac Articles

Hvac reviews in Matthews

A

Rating
A.C. was blowing warm and used these folks once in the past. Once again they did not disappoint. Fit me in during the afternoon and diagnosed some loose wiring connections at the a.c. unit breakers. Cleaned them up, fastened, checked freon and on their way with my a.c. now working great again and only charged me for the service call.
- Jon G.
A

Rating
we've been with
Matthews HVAC Contractors Provider Name Locked
for several years now, for our annual HVAC checkups. They did an exelllent job with replacing our entire second story AC system last Fall (2013). They're local, & they have always been very responsive, professional, & personable. I wouldn't consider using any other company for our HVAC needs.
- KEN & SHERRIE W.
A

Rating
My A/C went out, so I called Tier 1 that I found on Angie’s
List. They were able to schedule me for the same day.
Matthews HVAC Contractors Provider Name Locked
got to my house at
the scheduled time and promptly inspected my A/C unit. He was very friendly and
professional. It was my fan motor that went bad. He called a local supplier and
luckily they had one in stock. I have an older unit so the motor I needed is
tough to find. He went and picked up the motor, installed it, cleaned the coils
and checked the system. I now have a HVAC company that I will recommend to
friends and family. Thank you.
- David B.
A

Rating
Service tech was prompt,very professional, fixed problem & put my wife's mind at ease, unlike our other local AC repair service.
Matthews HVAC Contractors Provider Name Locked
is COOL & so are we now
- Timothy S.
A

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Had to wait for a return phone call before I could schedule an appointment. That's unusual, but not a problem; this was a routine service call, not an emergency. On the day of the appointment, the office called to let me know that the service person was running about 30 minutes behind. He did arrive about 30 minutes later than the appointment, just as predicted. We recently purchased the home and had no record of when the A/C system had last been serviced. The service call did not seem rushed, the system was inspected and one pound of freon added. The service call was performed in a professional manner. We will most likely call this provider when it is time for the furnace to be inspected in the fall.
- Grace M.
A

Rating
It went great. The technician
Matthews HVAC Contractors Provider Name Locked
, was knowledgeable, courteous, and professional. When it is time for our fall tune up for the heating unit we will certaintly call on them again.
- William F.
F

Rating
Matthews HVAC Contractors Provider Name Locked
was chosen by my home warranty company to diagnose
problems with my HVAC system. After three days of sitting on my
request, the company did not answer their phone, and their voicemail
indicated it was full and subsequently hung up on me. This time does
not include two weekend days in which my HVAC issue was also ignored.
Perhaps
they do good work, but I was never able to even get them to return my
calls and had to go with another provider. They also did not return
calls for my home warranty company.
- Christopher B.
A

Rating
When my 2nd floor HVAC unit decided to stop cooling on the evening of May 6th, I immediately went to Angie's List and, based on the BBB report (A+ rating) and Angie's List reviews (A rating overall), I selected Airworks Cooling and Heating,
Matthews HVAC Contractors Provider Name Locked
. I am so glad I did because
Matthews HVAC Contractors Provider Name Locked
is GREAT!!!!
The first time he came to my home was the morning of May 7th because my second floor HVAC unit was not properly cooling in the heat of the day. After doing some testing,
Matthews HVAC Contractors Provider Name Locked
determined that my coil was leaking freon.
Matthews HVAC Contractors Provider Name Locked
added 4 1/2 pounds of freon to get the unit to the proper level. He also left us some literature on
Matthews HVAC Contractors Provider Name Locked
systems since it is apparent that we will need to replace this 10 year old HVAC unit soon.
Unbelievably, early the next day, my third floor heat pump decided to stop working. I called
Matthews HVAC Contractors Provider Name Locked
again and not only was he able to fit me into his schedule for same day service, he did not charge me a trip fee. My only charge was for the price of the capacitor. Now that's customer service!
If you want a company who is honest, fair, and reliable, please give Airworks Heating and Cooling,
Matthews HVAC Contractors Provider Name Locked
a call!
- Lauren W.
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All HVAC Contractors in Matthews, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1st Impressions Heating and Air

1124 Longmeadow Lane
Monroe, NC

3 Guys Heating and Air

7812 E Lane Dr
Charlotte, NC

4 HOME REMEDIES

2905 CLOVER RD
Charlotte, NC

A & D Htg & AC

440 Alexander St
Matthews, NC

A & G Services Inc

14624 Eastfield Rd
Huntersville, NC

A + Affordable Services, LLC

8929 Harrisburg rd.
Charlotte, NC

A + Air Services

111 Creekwood Dr
Mooresville, NC

A 24/7 Plumbing and Mechanical

Ballantyne Commons Pkwy.
Charlotte, NC

A Chimney Bug

4410 Monroe Rd.
Charlotte, NC

A Chimney Bug

28766 Little Bear Rd
Albemarle, NC

A Fresh Look

17417 Sailview Dr
Cornelius, NC

A HELPING HAND CONSTRUCTION

400 Karen Ave SE
Concord, NC

A-PLUS AIR INC

3309 LANESBORO RD
Marshville, NC

A/C HEATING MAN

1814 COX RD
Matthews, NC

ABCO ELECTRIC COMPANY

2610 STANLEY LUCIA RD
Mount Holly, NC

Absolute Renovation LLC

PO Box 550298
Gastonia, NC

Academy Mechanical Repair Inc

545-D Pitts School Road
Concord, NC

Accent Comfort Services LLC

5035-C W W T Harris Blvd
Charlotte, NC

Accu-Rite

PO Box 105
Terrell, NC

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