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Since it was a minor problem I told him to go ahead and fit the pipe. I assumed then that my cost would be the $59 Angie's list coupon for trip charge plus 1 hour of labor ($89) for my total cost of repair.
I did not want to argue and get upset with him since I had an office meeting within 30 minutes, so I went ahead and wrote him a check for $301.00 dated 1-2-14. I was never quoted $301 dollars upfront, since i knew about the $58 coupon plus
Later that day I thought about being overcharged significantly and became mad and upset about my first experience with
HE TOLD ME THAT
I called a second local plumbing company who repaired the second water leak for less than half of what
I am attaching all the documentation to back up the facts presented above. For your information I gave
In my e-mail I asked
This kind of responsiveness on what had to be one of their busiest days of the year was great. They explained the charge for the service call up front - no price gouging due to the extraordinary circumstances.
Mysteriously, the furnace came back on around late morning, no doubt complicating the diagnosis.
The technician arrived and did a thorough check of all parts of the system. Rather than take my money and leave saying "I couldn't find anything wrong." he talked to me about how I had been using the furnace. We agreed that an exterior exhaust fan had likely frozen up overnight and began working again when it warmed up enough outside to thaw the motor. He tested the motor, fan, and controlls to make sure it works as it is supposed to. We also talked about how to operate the system a bit differently during extreme cold to make sure the freeze-up did not happen again. Two nights of very cold temps have passed and our plan is working fine so far.
I think the highlight of this trip is the extra effort of the technician to assure everything worked properly, to explain to me what happened, and come up with a plan to reassure me how to keep ti from happening again. Also important to me is
I trusted Angies List to help me find a solution and I trust
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