Matthews Heating & Cooling Contractors

in Matthews, NC

Hvac Reviews in Matthews

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I highly recommend this company for your heating and A/C work to be done. We spoke / met with
. He came to our home on a Saturday to take the time and look at what needed to be done. He was our fourth contractor to come by and give us a quote in three days. He was the most honest and upfront contractor to give suggestions. The price was very reasonable between 4,000 - 6500 depending on what we wanted to go with. We needed a new a/c unit and coil for sure, but we didn't know if we should get a zone system and/or a new furnace. He went in the attic and found that we had a manual zone system already in place and showed me where they were. He gave us a few different options on which route we could go with. He even called the manufacturer to the furnace company on Monday to verify specs for compatibility of a new unit. He went extra steps in service that is just phenomenal. We did not go with this company only because we had a certain a/c unit in mind that we wanted that they were not able to use. Every company can only sell you certain A/C unit brand(s) that they are affiliated with. Same reason why we as consumers can not just go buy one and install it in our home, heating and a/c is a specialized service. A few last words,
also took my call on a Sunday at 9pm, he also took his shoes off when he came into our home. I highly recommend this company because of price, being on time, honesty, kindness, wonderful work, professionalism and etc... I told
he could use me as a reference at any time. Also, we live in
, NC. Thanks again
.
- john H.
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Every technician is absolutely great. Professional. Personable. Knowledgeable. Honest. Social. Punctual. Responsible (about clean shoes, detailed work, unhurried and methodical with diagnostics and repairs (not a 'rip-and-replace').
- Bill U.

Matthews Hvac Articles

Hvac reviews in Matthews

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I was very happy with Kellys service. They were very fast and punctual with their service. Very friendly and explained the problem in a language I could understand. I would definitely use them again. The price was very reasonable.
- KATHLEEN P.
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The owner
Matthews HVAC Contractors Provider Name Locked
contacted me directly to resolve an issue that occurred with our warranty coverage. His response was prompt, professional and very much appreciated. Excellent customer service.
- David S.
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We decided to go with
Matthews HVAC Contractors Provider Name Locked
based on customer service reputation. We met with their sales rep
Matthews HVAC Contractors Provider Name Locked
who turned out to be a contractor. He kept talking about the high level of service we could expect, etc. After getting other bids, we went with
Matthews HVAC Contractors Provider Name Locked
as their price included a 5yr service program and
Matthews HVAC Contractors Provider Name Locked
My Way points to use on other purchases. We scheduled install for 5/29.
No one called ahead of time, but 9am I had not heard from anyone so I called our installation contact
Matthews HVAC Contractors Provider Name Locked
, got his VM. He did not call me back, so I called around 11 and was able to get through. He never apologized for not calling me back, acted like I was bothering him and said "yea, they should be there today. I think they were having issues loading at the warehouse". I told him that I work from home, so I needed to be kept abreast of schedule changes so I could accomodate.
About 11:30 the team arrived.
Matthews HVAC Contractors Provider Name Locked
in
Matthews HVAC Contractors Provider Name Locked
contracts out to "Absolute Comfort" another HVAC company. There were about 6 installers that were quiet, polite and got right to work. They had both AC And both Furnace units installed by 5PM. The had a bit of a challenge getting the upstairs to work, but then it seemed to be OK. They left some dirt / knicks on the walls, the bathroom sinks upstairs were gross with black dirt/grease and insulation was all over the laundry room floor. But, we were happy with AC. After the team left,
Matthews HVAC Contractors Provider Name Locked
called to see if the work was done, I told him yes (again no apology for lack of communication) and he said we needed to get the unit inspected, he would call that week.
No call from
Matthews HVAC Contractors Provider Name Locked
. We then were on vacation for about a week, when we came home we realized the upstairs unit would not hold the temperature. We called customer service, they said they put a work order in and we would get a call to get a team scheduled. No call the next day. I again contacted
Matthews HVAC Contractors Provider Name Locked
and his manager,
Matthews HVAC Contractors Provider Name Locked
Stalions about the situation, no call back. I finally posted to Facebook to the
Matthews HVAC Contractors Provider Name Locked
page to get a repsonse. They created a case # for me. The next day, we got a call saying someone would be out to look at the system. No one showed the next day. I called again and emailed again, finally getting another promise that someone would be out the next day. No call, no update. I contacted them again and
Matthews HVAC Contractors Provider Name Locked
said "yeah, you are on the list, he will be there by 5 and will call before he comes". About 4:40 I get a call from the technician that he would be there by 5. At 6, he arrives and looks at the units. It turned out the initial installers did not secure the intake duct and so hot air was being pulled into the system and there was a 12in gap between the open air and the duct. It took the technician(who was very nice) 3 hrs to fix the issues. He then meekly asked if we had a broom "I was told you needed clean up". I thanked him, but said we cleaned that up weeks ago after install. He too mentioned that we needed to be inspected so I told him, as I had told
Matthews HVAC Contractors Provider Name Locked
and
Matthews HVAC Contractors Provider Name Locked
that 7/7 would work. I planned my work schedule around the inspector coming, he was a no show and we received no phone call. I contacted
Matthews HVAC Contractors Provider Name Locked
and
Matthews HVAC Contractors Provider Name Locked
on 7/8 asking for an update and expressing my frustration with their lack of urgency and communication. I told them I was available later that week or the week of 7/20 and that I wanted an update on timing by end of day 7/8. At 4PM the inspector showed unexpectedly. I was in the middle of several work calls and it was very frustrating to have to put my clients on hold. The inspector was nice and said we could reschedule, he did not get the call until that afternoon (convenient?). I told him I realize that this is not his fault, that
Matthews HVAC Contractors Provider Name Locked
has been a disappointment to work with.
He complete the inspection and left. I still have not received any communication from
Matthews HVAC Contractors Provider Name Locked
Stalions or
Matthews HVAC Contractors Provider Name Locked
. We are so frustrated by the lack of professionalism and caring that these men had on our project. If it was easy, I would have everything pulled out and ask for a refund and go with someone else. I do not recommend
Matthews HVAC Contractors Provider Name Locked
, they do not care about their customers time or investment.
- Kim K.
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The Job Squad did a great job at a great price. They walked me through the process. I asked about a quote for extra cleaning to get deep excess scum off the entry way frame paint, but
Matthews HVAC Contractors Provider Name Locked
let me know it wouldn't be needed...the regular cleaning would remove the deep scum and it did. I appreciate their honesty. It was a good experience and I would recommend The Job Squad to neighbors and friends.
- mary R.
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A.C. was blowing warm and used these folks once in the past. Once again they did not disappoint. Fit me in during the afternoon and diagnosed some loose wiring connections at the a.c. unit breakers. Cleaned them up, fastened, checked freon and on their way with my a.c. now working great again and only charged me for the service call.
- Jon G.
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we've been with
Matthews HVAC Contractors Provider Name Locked
for several years now, for our annual HVAC checkups. They did an exelllent job with replacing our entire second story AC system last Fall (2013). They're local, & they have always been very responsive, professional, & personable. I wouldn't consider using any other company for our HVAC needs.
- KEN & SHERRIE W.
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My A/C went out, so I called Tier 1 that I found on Angie’s
List. They were able to schedule me for the same day.
Matthews HVAC Contractors Provider Name Locked
got to my house at
the scheduled time and promptly inspected my A/C unit. He was very friendly and
professional. It was my fan motor that went bad. He called a local supplier and
luckily they had one in stock. I have an older unit so the motor I needed is
tough to find. He went and picked up the motor, installed it, cleaned the coils
and checked the system. I now have a HVAC company that I will recommend to
friends and family. Thank you.
- David B.
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Service tech was prompt,very professional, fixed problem & put my wife's mind at ease, unlike our other local AC repair service.
Matthews HVAC Contractors Provider Name Locked
is COOL & so are we now
- Timothy S.
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All HVAC Contractors in Matthews, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1st Impressions Heating and Air

1124 Longmeadow Lane
Monroe, NC

3 Guys Heating and Air

7812 E Lane Dr
Charlotte, NC

4 HOME REMEDIES

2905 CLOVER RD
Charlotte, NC

A & D Htg & AC

440 Alexander St
Matthews, NC

A & G Services Inc

14624 Eastfield Rd
Huntersville, NC

A + Affordable Services, LLC

8929 Harrisburg rd.
Charlotte, NC

A + Air Services

111 Creekwood Dr
Mooresville, NC

A 24/7 Plumbing and Mechanical

Ballantyne Commons Pkwy.
Charlotte, NC

A Chimney Bug

4410 Monroe Rd.
Charlotte, NC

A Chimney Bug

28766 Little Bear Rd
Albemarle, NC

A Fresh Look

17417 Sailview Dr
Cornelius, NC

A HELPING HAND CONSTRUCTION

400 Karen Ave SE
Concord, NC

A-PLUS AIR INC

3309 LANESBORO RD
Marshville, NC

A/C HEATING MAN

1814 COX RD
Matthews, NC

ABCO ELECTRIC COMPANY

2610 STANLEY LUCIA RD
Mount Holly, NC

Absolute Renovation LLC

PO Box 550298
Gastonia, NC

Academy Mechanical Repair Inc

545-D Pitts School Road
Concord, NC

Accent Comfort Services LLC

5035-C W W T Harris Blvd
Charlotte, NC

Accu-Rite

PO Box 105
Terrell, NC

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