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Fireplace Contractors to Avoid

145

Top Rated Fireplace Contractors

36

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D
"st flue whentheyneSandwich Fireplace had been recommended to me by a friend who had a gas fireplace insert installed the previous year. I liked her fireplace and" after shopping at other fireplace stores decided on
because of her recommendation and their selection.
, the salesperson was very friendly and appeared knowledgeable. I made the purchase on April 1, 2014. On April 25 I called
to help me arrange for the plumber who did their gas connections so that the necessary gas work would be completed before the installation. On April 30th,
, their employee who does the insert installations arrived with the unit to install it. Over the next couple of weeks the installation continued in multiple visits by the electrician, the employees who installed the flues, and the town inspector. The
employees would usually be late, by several hours, necessitating me to call
to try to find out if they were coming. No apologies for their tardiness and no one ever called to tell me that they would be late or not show up. By the middle of June, I was still waiting for a piece of trim and my remote control. Since it was summer, I did not mind waiting. However, I had to call
once a week receive an update on the status of the trim. Aftersix weeks he did not take my calls since he was afraid I would be angry with him and so
, the owner took my calls. It turns out, that neither
nor
knew where the person who fabricates the trim had gone or if he was still working for them! I had,by then, surmised that their business practices left a lot to be desired, by I was shocked to find out that they had no idea when my fireplace installation would be completed. Finally, by the end of June,the fabricator was located and my installation was completed two weeks later, along with the delivery of my remote control. Over two months from the day they started installation and over three months since I ordered the fireplace, was the work completed. Then the real troubles began. At the end of October, I started using the fireplace and it started "ghosting", going out within a minute of turning it on and extinguishing the pilot light with it. After trying to restart the pilot light, the handle to the pilot light fell off. I called to have
come by to repair it and I was told it would be at least two weeks! I stated that that was unacceptable, that it was a new fireplace and I had only used it a couple of times.
came out the next day while on his lunch break, fixed the pilot light handle and had it working again. A few days later,I used it again and it went out again. This happened repeatedly and once when trying to relight the fireplace a huge ball of orange flame crashed against the glass window. Fortunately it did not break it. After one more visit a week later by
, he arranged to have the young man,
, come by and take a look at the flues. It was now almost Thanksgiving.
came into the house, after examining the flues and said it was his fault, he had crushed the exhaust flue when he had put the cap on. Unfortunately, two months later, the same thing has happened again. The pilot light handle has fallen off and the fireplace is ghosting. I spent $4,000 and put up with a great deal of aggravation and still do not have a working fireplace.

-Odin T.

A
"If there was an additional service that needed to be done, that was an additional charge. I wasn't crazy about that because I thought it was all included in" the deal, but I needed it done and they did a good job. 2 different techs showed up 2 different times. Overall, I was really happy with them. They came on time and were at my home for less than an hour each time. They were very thorough, too.

-Richard S.

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Local Articles in Matthews

snowy house

The Angie's List Guide to Winter Maintenance

It's the time of year when the winter weather can take a toll. Follow this winter maintenance checklist to protect your home, your car and your health.

wood fireplace showroom (Photo by Brandon Smith)

Fireplaces

Most people enjoy sitting in front of a fire on a cold day, but traditional, wood-burning fireplaces come with a few disadvantages. They tend to waste energy, require maintenance and pose some risk. Read this guide to discover several alternatives that provide the same ambiance, but with fewer downsides.

Outdoor kitchen charlotte
Landscaping - Hardscaping & Pavers, Fireplaces, Masonry

An appetizing patio and fireplace accent the main course in this backyard

Converting to wood-burning is a simple process for fireplaces with gas-log inserts. (Photo courtesy of Angie's List member Chad O. of Orlando, Fla.)
Fireplaces

Do you love the smell of wood burning while you're curled up next to a fire? Consider converting your gas fireplace to wood. Here's how much it costs.

Before converting to wood, check out products in person. (Photo courtesy of Angie's List member Paul M. of Cleveland Heights, Ohio)
Fireplaces

Ready to cozy up to a new fireplace this winter? Before you hire someone for the work, make sure to ask your potential contractor these four questions.

Angie's List
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Contractors say homeowners with this trait are the most satisfied with home improvement projects.

Inspiration & Ideas

brick fireplace exterior
stone fireplace
fireplace with tile surround
fireplace with slate tile
stone fireplace
gas fireplace with decorative hearth

Angie's Answers

?
?

He hasn't legally abandoned the job as long as he is still showing up and doing something, even if it is very little, from time to time.  You'll have to fire him first.  Have documentation that the job is not being done in a timely manner, showing when he has and has not worked.  Be ready for a fight and probably a legal battle since he will likely still want more money or won't refund money paid for incomplete work.

 

Change the locks and inform the contractor their services on your property are terminated.  Tell him if anyone representing his company enters your property they will be considered trespassing and will be prosecuted.  Then hire another company to check the work he has done to make sure it is right.  Somehow I doubt it is given the nature of his work ethic.  Then have the new contractor repair any bad workmanship and finish the job.  Keep records as any documented things that have to be redone will help your case against the first contractor.

 

Todd Shell

Todd's Home Services

San Antonio, TX

?
?
I would recommend finding a good hearth retailer in your area and work with them to select a stove that is right for your home. They should also be able to arrange for certified installer to handle the installation. Keep in mind many areas require a city or county permit for the installation, and it may be wise to have the chimney and fireplace inspected by a certified chimney sweep beforehand.

Fireplace Installation And Maintenance reviews in Matthews

A

Rating
On time, very efficient and conscious of my home, first time that my fireplace was serviced. I bought my home 2 years ago, and I believe that the fireplace had not been serviced before ever. our home was built in 2004, so we were definitely wanting to have this done. after the service we could not have been happier! it looked great and the heat output was noticeably increased. I would highly recommend this service! will absolutely use again in the future! very happy!
- James M.
B

Rating
Good job however did not know how to put logs back correctly. Should have taken a picture, laid them out in order, or made a sketch etc. He asked me if I had instructions which I do not as fireplace logs were installed years ago and I purchased condo 3 years ago.
- JAMES T.
A

Rating
Very professional and easy-going.
Matthews Fireplace Contractors Provider Name Locked
patiently answered all my questions, and helped me gain a better understand of my gas log set. Although I thought the final charge was a bit high for a system check with no parts needed, I would Definitely use him or his company again, as I place a high value on expertise and approachability. We will be looking to upgrade our system this Spring, and plan to include
Matthews Fireplace Contractors Provider Name Locked
on our short list of contractors.
- John N.
F

Rating
This provider showed up, gave an estimate, took a deposit did the demo and then skipped town with the rest of my money. Now I have a hole in my wall where the fireplace tile should be and no work being done. I have hired another contractor to finish the job. I REPORTED THIS TO ANGIE'S LIST AND THEY HAVE DECIDED TO ALLOW HIM TO CONTINUE HIS AFFILIATION WITH ANGIE'S LIST. THINK ABOUT THIS WHEN IT COMES TIME TO RENEW YOUR MEMBERSHIP WITH ANGIE'S LIST. YELP IS JUST AS EFFECTIVE!
- Al B.
C

Rating
I had nothing but problems with one of the fireplaces inserts. The fan speed decreases when I turn on the fireplace light. They originally thought it was one of the fireplace components. After 3-4 service calls and many hours of troubleshooting, they determined that their electrical installation was probably at fault. Now I am waiting for a follow up call from them to schedule yet another service call to fix the electrical installation issue. In general
Matthews Fireplace Contractors Provider Name Locked
has been poor at follow-up phone calls after a failed service call. I always have to follow-up with them. I am frustrated with their customer service and inability to fix the fireplace issue the first time.
- Jason D.
A

Rating
The guy came out and did an awesome job. He got the fireplace back in shape and running and showed me what I needed to know to operate it properly. While he was here he checked my gas range which was not igniting and my gas water heater because I thought I smelled gas. Even though his specialty is fireplaces, he was so easy to help me with these other two items without even charging me extra. It's been a few years and I'm still enjoying the fireplace thanks to his good work.
All around great guy. I'd recommend him to anyone.
- Benu B.
N

Rating
they identified the problem, researched the internet to find the appropriate replacement switch (because the fireplace is quite old so it was difficult to find parts), ordered it and scheduled installation with my tenant. Very professional and a good outcome.
- Kevin P.
D

Rating
I am leaving this review in the middle of our transaction (which has taken longer than it should have) because I am very frustrated with the customer service here. If there were any other competitors who had what we need, we would have used them instead. Unfortunately, they are our only option. I suppose when you don't have competition, you don't need to have good customer service. This is very unfortunate. I will be happy when we receive our unit (hopefully before summertime) and don't have to correspond with
Matthews Fireplace Contractors Provider Name Locked
any more.
- Angie F.

All Fireplace Contractors in Matthews, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A & P Developers

116 Halls Industrial Dr
Hudson

A 24/7 Plumbing and Mechanical

Ballantyne Commons Pkwy.
Charlotte

A Better Handyman

140 Charleston Dr
Mooresville

A&B Pressure washing

9323 Bonnie Briar Cir
Charlotte

Acosta Heating & Cooling

3915 Stuart Andrew Blvd
Charlotte

Advanced Home Remodeling, Inc

3617 Beulah Church Rd
Matthews

Alicia's Professional Cleaning

3605 Griffith St
Charlotte

All Out Chimney Sweep LLC

6427 Park S Dr
Charlotte

Andrew Roby General Contractor Inc

2000 West Morehead St
Charlottte

Antique Reclaimed Lumber

9798 NC Highway 226 S
Nebo

Archadeck of Charlotte

2311 Village Lake Dr
Charlotte

Artisan Contracting Services, INC

366 George W. Liles Parkway NW
Concord

Asa Stanford Inc

51 Hunting Creek Dr.
Waxhaw

Bear Creek Contractors Inc

2123 Trailwood Ct
Kannapolis

Beeler Masonry & Construction

405 Robinson Rd
Salisbury

Bender Custom Homes

8334 Pineville Matthews Rd
Charlotte

Benjamin Alan Homes

314 Royal Crescent Ln
Waxhaw

Bill Randall Brick Mason

14214 Honeysuckle Ridge Dr
Matthews

BOWEN AIR

1333 MONTFORD DR
Charlotte

BRAVO CONSTRUCTION

12026 SHADY OAK CT
Charlotte

Brick Worx by Mark

400 Krimminger Ave
Concord

Brown Masonry Concrete

9313 Trinity Rd
Charlotte

BUTLER CONSTRUCTION CO

4301 MCCLURE RD
Charlotte

CA Babcock Residential

1233 Greylyn Drive
Charlotte

Carolina Home Improvment/Handyman

8520 Golf Ridge Dr.
Charlotte

Carolina Lifestyles

4408 Highway 74 West
Monroe

Carolina Remodeling Services

2104 Bluestone Ct
Waxhaw

Carolinas Custom Kitchen & Bath Center LLC

491 Williamson Rd
Mooresville

Catawba Valley Custom Cabinets

1901 Conover Blvd E
Conover

CCR Backyard Designs

2725 Westinghouse Blvd
Charlotte

CELTIC MASONRY

15134 Oxford Hollow Rd
Huntersville

CENTRAL CONSTRUCTION

5804 FIRETHORNE LN
Concord

Champion Heating & Cooling

PO Box 708
Paw Creek

Charlotte Comfort Systems Inc

3125 Tuckasee Rd
Charlotte

CHARLOTTE FLOORING

PO Box 11719
Charlotte

Charlotte Home Theater Installation

9027 Treyburn Dr
Charlotte

Charlotte Pergolas

6718 Mounting Rock Rd
Charlotte

Christian's Brick & Concrete

5108 Poplar Glen Dr
Matthews

CLARK'S GAS PIPING, INC.

6443 PARGO RD
Charlotte

CLEANER IMAGE

PO BOX 1586

CLEARBROOK CONTRACTORS

313 CLEARBROOK RD
Matthews

Complete Construction Alternatives

1256 Waynewood Dr
Waxhaw

Concept Renovations LLC

P.O 8813
Charlotte

Copper Construction and Contracting

125 Trade Court suite F
Mooresville

Crowell Brothers Inc

PO Box 2291
Huntersville

Daxxa Contracting LLC

635 Westminister St

DECKSCAPES

11164 DOWNS RD
Pineville

Direct Home Solutions

1429 Seneca Pl
Charlotte

DirectBuy of Indianapolis

8450 Westfield Blvd

Distinct Home & Hardscapes, Inc.

8808 Royal Scot Ln.
Charlotte

Distinctive Design / Build / Remodel, LLC

338 S. Sharon Amity Rd.
Charlotte

Divine Builders Inc

265 Daugherty Rd
China Grove

Don Ostwalt Brick Mason

132 Old Meadowbrook Rd
Mooresville

DPS Construction

1230 Rollins Ave
Charlotte

DynaBuild Materials

4408 Hwy 74 West
Monroe

Earth & Woods

1940 W Hwy 160

EarthAmerica,LLC

8334 Pineville Matthews Road, Suite 103-152
Charlotte

Engage Construction Group

19135 Ruffner Dr
Cornelius

ENVIRONMENTAL PLUMBING SERVICES

1617 BELMEADE DR
Charlotte

EVAN'S REMODELING CO

2110 Mount Holly Road

Exclusive Homes

1095 Hilldale Dr.

Fine Edge Design

4917 Rocky River Rd S
Monroe

Firefly Construction Inc.

PO Box 1424
Davidson

FIREHOUSE CASUAL LIVING STORE

6620 W WT HARRIS BLVD
Charlotte

Fireplace & Granite Distributors Inc

1146 Biscayne Dr.
Concord

FIREPLACE SOLUTIONS INC

PO Box 411462
Charlotte

Fisher and Morris Builders, Inc.

2465 Parks Rd
Salisbury

FMA CONSTRUCTION INC

3475 Gribble Road
Matthews

Fun Outdoor Living Inc

4218 Old Monroe Rd
Indian Trail

G&S Construction of NC LLC

2440 Supreme Dr
Monroe

Gant Design+Build

1933 Mount Gallant Rd

GRANCREATIONS INC

3400 N Graham St
Charlotte

Granite Works of Charlotte

8005 Ivory Court
Charlotte

H&G Masonry, LLC

1605 Maurice Trull Road

Hawk Construction Inc

1006 Kwanzan Ct
Indian Trail

HEATMAN MECHANICAL INC

3900-A SARDIS CHURCH RD
Monroe

High Country Fireplaces Inc

1094 Turnersburg Hwy
Statesville

Home Improvement Referrals‎

1005 Farm Creek Road (serving Greater Charlotte)
Waxhaw

Homeplace Masonry, Inc.

7329 MOSSBOROUGH CT
Charlotte

IGC HOME SERVICES

PO BOX 447
Pineville

Impala Kitchen & Bath Inc

5020 N Tryon St
Charlotte

Imperial Stone LLC

4001 Waterton Ct
Monroe

Inside Out Home Designs

2308 Brookfield Dr
Grover

J C BUILDERS INC

3514 McKee Road
Charlotte

J J'S CONSTRUCTION CO

1480 Rockwell Rd./PO Box 400
Rockwell

J&P Enterprises

4945 Wrenn Dr
Denver

Keller HVAC Services

1423 Deer Forest Dr

Keystone Building Group

14318 Rhiannon Lane
Huntersville

KJ Natural Stones LLC

3216 Spottswood St Suite 111
Raleigh

Laying It Down Inc.

P.O. Box 690544
Charlotte

Makeover My Yard!

12085 university city blvd.
Harrisburg

Master Craft Home

117 Milledge Dr
Mooresville

Mcgee Brothers Co Inc

4608 Carriker Rd
Monroe

Mechanical Doctor Inc

2159 Lesslie Hwy

Mike's Gutter & Roof Repair

1062 D Providence Rd
Charlotte

Miracle Maid Services

3214 Draper Ave.
Charlotte

Montrose Construction Inc.

10602 Bailey Rd
Cornelius

Muse Residential Inc

548 Church St N
Concord

Natural Escapes Landscapes & Maintenance

1539 Bay Meadows Ave NW
Concord

Need A Hand

301 McCullough Dr
Charlotte

Nelson Coble Construction

3842 Willow Grove Ln
Concord

Nelson Landscape Design & Stoneworks

P.O. Box 484
Huntersville

New Leaf Construction

11500 Falling Leaves Dr
Charlotte

Outdoor Artisan, Inc.

P.O Box 831
Indian Trail

Outdoor Dreamscapes by Lknhi Inc.

2861 Charlottte Hwy
Mooresville

OUTDOOR LIFE INC

7427 Matthews-Mint Hill Road
Charlotte

Owens Chimney Systems

9303 Monroe Rd.
Charlotte

PHIL'S WOOD CONSTRUCTION LLC

2215 ANNECY DR
Matthews

Quality Stone Veneer, Inc.

174 S Iredell Industrial Park Rd
Charlotte

R&R Irrigation and Landscaping

6420 Rea Rd
Charlotte

Red Ivy Construction

201 Hudson Dr
Harrisburg

Rightway Plumbing LLC

546 Griffith Road
Charlotte

Rite-Way Construction Inc

PO Box 79053
Charlotte

RJ Ward Construction

PO Box 691263
Charlotte

Robert Gordon Homes Inc

5213 McAlpine Overlook Ct
Charlotte

ROSEWOOD GARDEN DESIGNS

7020 Folger Dr.
Charlotte

S & A Landscaping and Property Services, Inc.

2320 Madison Green Dr
Gastonia

SCOTT TURF COMPANY

6500 THE LITTLE RD
Waxhaw

Sisk Landscape Company Inc

3710 Brookwood Rd
Charlotte

Snell Experts

5437 Cedarmint Dr
Charlotte

Southern Hearth Patio Garage

2050 Carolina Place Dr

SOUTHLAND DOOR & HEARTH INC

PO Box 25225
Winston Salem

SOUTHSCAPE LANDSCAPING

11801 RAMAH CHURCH RD
Huntersville

Steve Earley Builders, Inc.

6243 S New Hope Rd
Belmont

StoneMaster Inc

712 Anderson St
Charlotte

Structural Works, Inc.

P.O. Box 12464
Charlotte

Sunmar Construction, Inc

14039 Hwy 74 east
Indian Trail

Superior Services HVAC

8943 Gamesford Dr
Charlotte

SURE SERVE

8322 LACEWOOD PL
Charlotte

Tarheel Outdoor Design Group

2205 Waverly Dr
Monroe

TERRA NOVA

1100 S TRYON ST
Charlotte

The Hearth & Patio

4332 Monroe Rd
Charlotte

The Honey Do Guys

5274 Mount Gallant Rd

The Huntley Group of The Carolinas, LLC

11100 Lower Rocky River Road
Concord

THE STONE MAN

3500 HWY 51

The Werk Studio

2316 Torrington Lane
Charlotte

Toad Hall Imports

920 Blairhill rd.
Charlotte

Trinity Masonry of Lake Norman, Inc.

P.O. Box 3782
Mooresville

TwoHandymanGuys.Com

16800 BRANDON BROOK
Charlotte

Upstate Remodel

30 Grant Park Pl

Urban Building Group

342 Circle Ave
Charlotte

Vince Curcio - The Bizzzy Bee

1001 E WT Harris Blvd
Charlotte

Walker Tile & Marble

5049 Popular Glenn Dr
Matthews

WATSON'S FLOORING COVERING

7204 Stinson Hartis Rd.
Indian Trail

Wilsons Landscaping

2617 White Oak Port
Claremont

Woodlands Outdoor Living

PO Box 5466
Concord

YODER CONSTRUCTION

9222 TORRENCE CROSSING DR
Huntersville

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