Kernersville Internet Services

in Kernersville, NC

Internet Service Reviews in Kernersville

C

Rating
Have had TWC for tv for a while, switched phone and Internet about 7 months ago and for the second time we are without Internet and phone service. We paid to increase the bandwidth and so that more devices can connect but for several months have been very limited. Now it is completely out again and we have to take time off from work for them to come to the house again to 'fix' it. We will use in the future because we are stuck right now but are currently looking for other options. This is too much money to pay to have such spotty Internet access and no phone.
- Linda D.
D

Rating
Ongoing issues with internet service, and we have had service calls that
only temporarily improve service. We are paying over $200 per month
for tv and internet, including supposed unlimited internet. But we
regularly find our connections dropping and sometimes are unable to
reconnect. we've had modem checked, and they have come and 'fixed'
switches, boxes and cables, but the problems continue. Tonight we
completely lost internet for about 20 minutes - and when i called for
service they had no good answers. In fact, the customer support person
kept me on the phone for about 5 minutes while he tried (without
success) to find a phone number for complaints. Then when I asked for
some internet information for filing a complaint he ran through the same
routine - let me hold while he supposedly looked for that information
(without success). I am going to start searching for other service
providers, and do not recommend TimeWarner Cable for internet service.
May be stuck using this company for some time, but am actively seeking options. If there are good options, I will not willingly use the company.
- Linda D.

Kernersville Internet Service Articles

Internet Service reviews in Kernersville

C

Rating
I'd had experience with TWC technicians in the past since we've had several problems with our internet connection since we started with them. With this in mind, I made the install easy for the tech by removing all the old equipment and labeling all the wires. The installation went smoothly and everything was fine (except for the DVR which I'll mention in a moment) for the first month. Then we got the first bill... it was $30 month more than they had stated on the phone. I immediately called them and had to hold for about 10 minutes before I got a service rep. He was friendly enough but he had to put me on hold for several more minutes while investigating the issue. Finally, he admitted there was an issue with our bill and said he would escalate the issue to their billing department. He stated that someone would call me back in 3-5 business days when the issue was corrected. Great, I thought, not a big deal. Well, two weeks went by and I never heard a thing so I called them back. It turns out the original guy had never put in the case like he said he would. To make an already long story short, I had to call them once a week for 4 weeks to finally get the billing issue resolved.
After we had the equipment for about a week, the DVR was already full. Although this isn't easily found on their website or on the DVR itself, it turns out that the DVR is only capable of recording 35 hours of HD programming. I found the manual for the DVR online (since we weren't given one) and it was produced in 2007. When I sign up for a brand new service, I expect new equipment, not something that's 5 years old and can't even record a weeks worth of programming. We're busy people and often can't watch our favorite shows while they're on air so we rely on the DVR to record the stuff we don't have time to watch. I even spent $90 on an external hard drive for the DVR. It works for about 2 weeks at a time then the DVR somehow loses the connection to the hard drive and the entire drive needs to be cleared and reformatted. At this point, I'm considering cancelling the DVR service altogether.
Finally, there's the internet service. I have to say that's it has been fairly reliable but I don't that has anything to do with
Kernersville Internet Service Providers Provider Name Locked
's "technical excellence." I work on computers and networks for a living. In the rare occasions that I need to call their tech support, the person on the other end of the phone typically knows nothing about computers and is just reading from a script. There was one point in time where TWC sent 4 different technicians to our house over the span of a month and it wasn't until the "3rd level" tech came out that the problem was finally fixed. The entire time, the only thing wrong was the modem needed to be replaced. Instead of replacing the modem, they tore up the lines between my house and the street and replaced them. The "3rd level" tech was the only one with his head screwed on straight. I told him my story and he said he wasn't surprised.
- Ian L.
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All Internet Service Providers in Kernersville, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

Affordable Mobile Marketing

4637 Crabtree Boulevard
Raleigh, NC

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Amazon Business Services

41325 clear water way
Austin, TX

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

Cable TV Greensboro

Greensboro, No

Cable TV Winston-Salem

Winston Salem, No

Carpe Diem Internet Cafe

100-B Cotton Grove Road
Lexington, NC

Chicago B2B Services

Hanover Park, IL

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX

Comcast Greensboro

240 S Elm St
Greensboro, NC

CommercePundit.com

1625 Lakes Pkwy.
Lawrenceville, GA

Computer and Technology Solutions,Inc DBA CATS

P.O. Box 30292
Winston Salem, NC

Custom Audio & Video Services

5520 Dobson Rd
Greensboro, NC

Directv Greensboro

200 W Market St
Greensboro, NC

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

Dream Web Designs

Greensboro, NC

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