Kernersville Internet Services

in Kernersville, NC

Internet Service Reviews in Kernersville

C

Rating
Have had TWC for tv for a while, switched phone and Internet about 7 months ago and for the second time we are without Internet and phone service. We paid to increase the bandwidth and so that more devices can connect but for several months have been very limited. Now it is completely out again and we have to take time off from work for them to come to the house again to 'fix' it. We will use in the future because we are stuck right now but are currently looking for other options. This is too much money to pay to have such spotty Internet access and no phone.
- Linda D.
D

Rating
Ongoing issues with internet service, and we have had service calls that
only temporarily improve service. We are paying over $200 per month
for tv and internet, including supposed unlimited internet. But we
regularly find our connections dropping and sometimes are unable to
reconnect. we've had modem checked, and they have come and 'fixed'
switches, boxes and cables, but the problems continue. Tonight we
completely lost internet for about 20 minutes - and when i called for
service they had no good answers. In fact, the customer support person
kept me on the phone for about 5 minutes while he tried (without
success) to find a phone number for complaints. Then when I asked for
some internet information for filing a complaint he ran through the same
routine - let me hold while he supposedly looked for that information
(without success). I am going to start searching for other service
providers, and do not recommend TimeWarner Cable for internet service.
May be stuck using this company for some time, but am actively seeking options. If there are good options, I will not willingly use the company.
- Linda D.

Kernersville Internet Service Articles

Internet Service reviews in Kernersville

C

Rating
I'd had experience with TWC technicians in the past since we've had several problems with our internet connection since we started with them. With this in mind, I made the install easy for the tech by removing all the old equipment and labeling all the wires. The installation went smoothly and everything was fine (except for the DVR which I'll mention in a moment) for the first month. Then we got the first bill... it was $30 month more than they had stated on the phone. I immediately called them and had to hold for about 10 minutes before I got a service rep. He was friendly enough but he had to put me on hold for several more minutes while investigating the issue. Finally, he admitted there was an issue with our bill and said he would escalate the issue to their billing department. He stated that someone would call me back in 3-5 business days when the issue was corrected. Great, I thought, not a big deal. Well, two weeks went by and I never heard a thing so I called them back. It turns out the original guy had never put in the case like he said he would. To make an already long story short, I had to call them once a week for 4 weeks to finally get the billing issue resolved.
After we had the equipment for about a week, the DVR was already full. Although this isn't easily found on their website or on the DVR itself, it turns out that the DVR is only capable of recording 35 hours of HD programming. I found the manual for the DVR online (since we weren't given one) and it was produced in 2007. When I sign up for a brand new service, I expect new equipment, not something that's 5 years old and can't even record a weeks worth of programming. We're busy people and often can't watch our favorite shows while they're on air so we rely on the DVR to record the stuff we don't have time to watch. I even spent $90 on an external hard drive for the DVR. It works for about 2 weeks at a time then the DVR somehow loses the connection to the hard drive and the entire drive needs to be cleared and reformatted. At this point, I'm considering cancelling the DVR service altogether.
Finally, there's the internet service. I have to say that's it has been fairly reliable but I don't that has anything to do with
Kernersville Internet Service Providers Provider Name Locked
's "technical excellence." I work on computers and networks for a living. In the rare occasions that I need to call their tech support, the person on the other end of the phone typically knows nothing about computers and is just reading from a script. There was one point in time where TWC sent 4 different technicians to our house over the span of a month and it wasn't until the "3rd level" tech came out that the problem was finally fixed. The entire time, the only thing wrong was the modem needed to be replaced. Instead of replacing the modem, they tore up the lines between my house and the street and replaced them. The "3rd level" tech was the only one with his head screwed on straight. I told him my story and he said he wasn't surprised.
- Ian L.
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All Internet Service Providers in Kernersville, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

Affordable Mobile Marketing

4637 Crabtree Boulevard
Raleigh, NC

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Amazon Business Services

41325 clear water way
Austin, TX

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

Cable TV Greensboro

Greensboro, No

Cable TV Winston-Salem

Winston Salem, No

Carpe Diem Internet Cafe

100-B Cotton Grove Road
Lexington, NC

Chicago B2B Services

Hanover Park, IL

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX

Comcast Greensboro

240 S Elm St
Greensboro, NC

CommercePundit.com

1625 Lakes Pkwy.
Lawrenceville, GA

Computer and Technology Solutions,Inc DBA CATS

P.O. Box 30292
Winston Salem, NC

Custom Audio & Video Services

5520 Dobson Rd
Greensboro, NC

Directv Greensboro

200 W Market St
Greensboro, NC

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

Dream Web Designs

Greensboro, NC

ForbenMedia

7401 Summerhill Road
Boston, GA

Gradeaye Graphics

Greensboro, NC

Greencastle Web Design

676 Shannon Drive N
Greencastle, PA

Harrison Repair Company

202 Wedgewood Street
High Point, NC

Homemade Design

41 Monument Ave
Boston, MA

Hunt's Braille Transcribing / Winston-Salem NC

2557 Lake Forest Drive
Winston-Salem, NC

INTREX COMPUTERS

2815 Battleground Ave
Greensboro, NC

JFSI - J. Fair Systems, Inc.

PO Box 2267
Kernersville, NC

Justice and Associates LLC

6655 W Sahara Ave
Las Vegas, NV

Learn PC Today

Winston Salem, NC

MSN DIAL-UP

Greensboro, NC

Number One Solutions

1613 Georgetown Rd
Kernersville, NC

Performance Media Placement

23172 Plaza Pointe
Laguna Hills, CA

ReliaSys Technologies, LLC

1750 Swepsonville Rd.
Graham, NC

Rich's Web Design

511 S. Main St.
Kernersville, NC

Softwired Systems

3608 W Friendly Ave
Greensboro, NC

Softwired Systems

3608 W Friendly Ave
Greensboro, NC

T MOBILE

12920 SE 38th St
Bellevue, WA

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11
Mt. Laurel, NJ

TechXperts, LLC

3783 Carvette Court
High Point, NC

The Clever Robot Inc.

1008 Brookstown Ave.
Winston Salem, NC

The Hosting Depot

Charlotte Metro Area
Matthews, NC

The PDM Group LLC

4727 East Bell Road
Phoenix, AZ

The Right Way to Write

30 East Georgia Street
Indianapolis, IN

TIME WARNER CABLE

1410 TRADEMART BLVD
Winston Salem, NC

TIME WARNER CABLE

6065 1/2 TIMBERWOOD TRL
Kernersville, NC

Time Warner Cable Greensboro

1813 Spring Garden Street
Greensboro, NC

Time Warner Cable Burlington

316 Huffman Mill Road
Burlington, NC

Time Warner Cable Greensboro

suite 200 200 Centreport Dr
Greensboro, NC

Time Warner Cable Greensboro

721 N Regional Rd # A
Greensboro, NC

Time Warner Cable Greensboro

107 Daniel St
Greensboro, NC

Time Warner Cable Greensboro

101-199 N Edgeworth St
Greensboro, NC

Time Warner Cable High Point

1101-1159 E Lexington Ave
High Point, NC

Time Warner Cable Kernersville

144 N Cherry St # 3
Kernersville, NC

Time Warner Cable Kernersville

237 N Cherry St
Kernersville, NC

Time Warner Cable Kernersville

6065 1/2 Timberwood Trail
Kernersville, NC

Time Warner Cable Lexington

1 E Center St
Lexington, NC

Time Warner Cable Mount Airy

2133 Rockford Street
Mount Airy, NC

Time Warner Cable Reidsville

1558 Freeway Drive Ste G
Reidsville, NC

Time Warner Cable Summerfield

4324 Near Us Hwy
Summerfield, NC

Time Warner Cable Winston Salem

140-198 Piedmont Ave SW
Winston Salem, NC

Time Warner Cable Winston-Salem

190 Oak Plaza Boulevard
Winston Salem, NC

Time Warner Greensboro

113 S Elm St
Greensboro, NC

Time Warner Greensboro

200 Centreport Dr,
Greensboro, NC

Time Warner High Point

409 W High Ave
High Point, NC

Time Warner Winston-Salem

600 N Trade St
Winston Salem, NC

Time Warner Winston-Salem

1410 Trademart Boulevard,
Winston Salem, NC

Triad Search Marketing

306 Pomona Dr Ste A
Greensboro, NC

Utopia's Edge Consulting

PO Box 475
Pleasant Garden, NC

Webb Design

PO Box 690661
Tulsa, OK

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive
Rockville, MD

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