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Highlands Custom Furniture Articles
Custom Furniture reviews in Highlands
The cover is beautiful, it looks like a built-in. The top is quarter-sawn oak - with the grain in the top boards placed so that a chevron pattern is formed. It has vertical slats across the front and on the sides; the top hinges for cleaning and bleeding the radiator, and there is insulating/reflective material inside the back and top to direct the heat into the room, and insulate the wood. The finish is beautiful; it is the nicest piece of furniture in the house, and the style and color match the
By the time the taxes and a couple of minor adjustments in labor were added in, it was a about $100 more than I thought. I had some initial sticker shock over the cost - but it is handcrafted, fits in perfectly, and looks great - so I got over it pretty quickly.
First we called them to explain what we wanted and asked for a quote. They told us to email them the details but they never replied. Finally we decided to go visit their store. The sales lady was very nice in person and it was important for us that the modifications match with the existing installation so we decided to hire them again for this job. We signed the contract and scheduled the installation appointment before leaving.
When the installation date arrived, they never showed up. We called them mid-day and they said that the bed wasn't ready yet. We stayed home from work in order to let them in but they never bothered letting us know. They said they would call us back over the weekend to reschedule but they never did. We called back the following Monday and asked if they could come that week. They said they had too many jobs and couldn't schedule us in so finally we made an appointment for the following week.
On the installation day, just before they finished, they told us that they forgot to bring the wardrobe doors with them and that they'd have to come back another day. We scheduled for them to come back on Thursday that week to finish the job.
On Thursday, they didn't showed up... again. When we called, they said they can't make it and that they'd try to come the next day. We had to insist that they pick a fixed time slot so that we wouldn't have to wait around all day. They did come in that subsequent Friday and finish the job. This time they didn't bother cleaning up and left sawdust all over the floor.
They finished 2 weeks after the original scheduled installation date. Overall the quality of the product is okay but this was overpriced for the amount of modifications required. We only went with them because they could match the wood finish of the rest of the unit. After this horrific experience we will never use them again nor would we recommend them to anyone.
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