Highlands Custom Furniture Services

in Highlands, NC

Sample Reviews


Furniture have basically been to primary go to stores in this area for as long as I can remember. For a new company like
coming into the
in this area, you would think they would do about anything to become the first choice. I wanted to give this store a shot to see how I liked them.
I explained to the sales person when I met him that I had recently come into an inheritance and was doing a major rebuild of my home. I planned to refurnish most of the home with new furniture. Of course my motivation was to get my sales person excited about the possibility of many sales. However, my experience was poor and it seems to me that
employees care little about customer service or their customers needs.
First off the sales people seem to have the phrase "oh, we can't do that" burned into their dialogue. Buying the table and chairs was the easy part. But trying to set up a delivery became a joke.
's delivery charge was $40 more than RC
's. They don't deliver Monday and if you want a weekend delivery it costs even more. When trying to schedule a delivery I was given a date nearly two weeks out. I asked if they could assure the driver call when they were in route so I could hustle home to meet them. I work less than 15 min from home. No, we can't do that was the response. His answer was they would come between 9am and 1pm. I explained I had recently had to miss a lot of work due to construction on my home. I inquired again if they couldn't make an exception to have the driver call when he was coming and again I got a NO. I accepted a Saturday deliver but had to wait till the 9th, three weeks from date of purchase. I should have just cancelled the order then. I received a call on 8/7 advising me that the product wasn't available and that they would deliver mid week the following week. I asked about the extra money I spent on the weekend delivery and was told that could not be refunded. What?? I was forced to schedule for Saturday 8/16.
I tried to call
corporate to discuss my dissatisfaction with my purchase and deliver. There is no one in MN corporate that will talk to you. The referred me to talk to someone in AZ. I called that number and got a customer service person that continued to explain to me their rules and what they cannot do for their customers. I finally got so bugged I asked for a management person. I was told I would be called back. That took some time... When I got the call I got nothing but what I got from everyone else. What they cannot and will not do. They care nothing at all that they overcharge for deliveries. They care nothing that I will NEVER make another purchase from their store. When I told the manager that since my purchase at their store, that I had purchased and received nearly $28K in furniture and appliances from their competitor across the parking lot, she cared not at all. Sad. In the end I got the table after 4 weeks. Damaged of course. I sanded and painted it myself to avoid having to deal with
and their band of "won't help" employees....
What happened to customer service? What happened to helping out your customer. In the end all I needed was a crummy phone call from a driver. What does that cost them? Every other competitor does it...
Every person I know will know what happened at
. When my house is complete and I have a party to show it off... my
will wag. Word of mouth hurts companies..
a lot of customers.
- Dan D.

The company picked up the chairs and returned them approx. three weeks later in very good condition. They did charge for pickup and delivery as their place of business was some distance from my home. The quality of their work was worth it as I have been looking for someone to repair these chairs in a timely manner. This
did and I would use them again.
- Catherine H.

Custom Furniture reviews in Highlands


I had moved to California in 2012 and then moved back in 2013. In that movement, I had a vintage cherry bed that lost the bed rails on the way out. I always thought that I would have to get them replaced as it was my grandfather's bed and matched the bedroom suit I own. I kept the headboard and the foot board. In 2014, I found out about
Highlands Unique Furniture Makers Provider Name Locked
and asked
Highlands Unique Furniture Makers Provider Name Locked
, the owner, if he could create bed rails that matched the original piece of furniture. He asked me for pictures and worked with me to determine what material he would make it out of. He came over and gave me an estimate and then I immediately agreed and he took the headboard and foot board.
He created custom rails for the side of the bed that look great with great use of some vintage hardware with a stain that matches extremely closely. He did charge a little extra for delivery to Philadelphia but it was totally worth it and I have a bed as good as new (I upgraded to a King, but this bed is now in my guest bedroom).
Highlands Unique Furniture Makers Provider Name Locked
Cabinets also built a custom bar for another one of my friends. There are some pictures of that on his website but I am not sure what he charged for that or what my friend paid but it looks fantastic and my friend was extremely happy with the end product.
Highlands Unique Furniture Makers Provider Name Locked
I would highly recommend
Highlands Unique Furniture Makers Provider Name Locked
if you are looking to get some furniture repaired or have some custom pieces of furniture created.
- Dennis G.

Anyone in
Highlands Unique Furniture Makers Provider Name Locked
of a furniture/woodworking/design team should seriously consider hiring Tea and
Highlands Unique Furniture Makers Provider Name Locked
. Aside from being professional, kind and punctual...their craftsmanship is impeccable. We were in
Highlands Unique Furniture Makers Provider Name Locked
of a carpenter to create a variety of different built in units for our master bedroom suite that fit within our particular motif. Tea, designer half of the team, helped me create furniture that was both unique and my style. She was able to translate my thoughts and ideas into computer generated designs from which the furniture would be built.
Highlands Unique Furniture Makers Provider Name Locked
is the woodworker and the quality of his workmanship is to be envied. He was even willing to, and succeeded in, repurposing wooden room dividers into
Highlands Unique Furniture Makers Provider Name Locked
screens....something that he had never before done. Measurements were exact and, if there was a question, they would be remeasured. The work was completed within a reasonable timeframe. Though their prices may be on the upper end of the spectrum, I do not regret one penny spent. Every day I walk into the room and smile.
- Alyse S.

We are building a green net-zero energy home and found
Highlands Unique Furniture Makers Provider Name Locked
& Millwork through our builder. Their price was
better than the other options. We met with them and were taken on a tour of their facility. All of the work was first rate.
So we checked with them about a master bedroom walk-in closet design. We didn't want melamine closets or anything containing any formaldehyde. They built and installed a great custom wood master closet for about the same price as melamine closets from others, and at about one-half the price of real wood cabinets from other solid wood closets.
Highlands Unique Furniture Makers Provider Name Locked
told us if we needed any additional shelves, they would provide them at no charge. We also decided to add a wine bar
which was built the
Highlands Unique Furniture Makers Provider Name Locked
time as the closet.
We subsequently noticed some shelves were missing in the wine bar. They were quickly supplied and everything looks great.
We can't say enough about the quality, professionalism, and helpfulness of everyone at
Highlands Unique Furniture Makers Provider Name Locked
& Millwork.
We would definitely recommend them to others.

- Pat G.

Highlands Unique Furniture Makers Provider Name Locked
knows his wood, and what it takes to make it look as close to the original finish as possible. Professional and courteous, he continued his endeavor until both he and we were satisfied. Provided options for redoing the window sills, but recommended the approach that would cost less and still give very satisfactory results. He thoroughly cleaned up the work area. We are quite happy with the results of his considerable efforts.

Highlands Unique Furniture Makers Provider Name Locked
did a wonderful job. Not only is the sofa absolutely beautiful, but he made it very easy and pleasant. He came and discussed samples, and both picked up and delivered the sofa. He even agreed to store it for a little while when we unexpectedly had to move while he was working on it, so we didn't have to worry about having it delivered right when we were moving; he just brought it to our new address (still within the same neighborhood). He is very enthusiastic about his trade and clearly has a love for fine furniture, and pride in his craft. I would definitely go to them again!
- Morgane T.

It took forever to get the work done. Getting in touch with
Highlands Unique Furniture Makers Provider Name Locked
was like pulling teeth. He finally sent me the schematics the Friday before the installation on the following Tuesday. When it was installed, some of the shelves were not level. Some of the wood warped. They had to cut out a section because they never came out to re-measure after the pre-wiring was done. There was no custom design work, just flat square panels. The whole job looked like it had been done in 2 days when it took 2 months to complete.
- steven C.

It went very well. We contacted
Highlands Unique Furniture Makers Provider Name Locked
during the last week in March. He visited the house, took the measurements and our requirements. Made the units, and installed them in
Highlands Unique Furniture Makers Provider Name Locked
. He came back a couple of weeks later, because he wanted to add some last touches to the installation. The door unit look great and
Highlands Unique Furniture Makers Provider Name Locked
was very professional in his work.

Highlands Unique Furniture Makers Provider Name Locked
was fantastic. He came to our house and discussed what we wanted. He listened to the feel of the work we wanted. He discussed specific locks and hinges with us based on the style/age of our house. Then he made and installed gorgeous cabinet doors. The quality of work is superb and we couldn't be happier. Very nice and easy to get along with. Attentive and professional. Would use again!
- Jennifer M.
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All Unique Furniture Makers in Highlands, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A & P Developers

116 Halls Industrial Dr
Hudson, NC

Binswanger Glass

965 Ridge Lake Blvd
Memphis, TN

Carolina Spaces, LLC

P.O. Box 5345
Clover, SC


Commack, NY

Craft-Art Direct LLC

7939 Lulu Glen Dr
Los Angeles, CA

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Exquisite Designs

47332 Sterdley Falls
Sterling, VA

Homemade Design

41 Monument Ave
Boston, MA

kitchens ETC

19 South Belmont Ave
Richmond, VA


2252 Dillard Road
Highlands, NC

Stoneman, Inc.

417 Shepherds Drive
Glenville, NC


888 W Old Murphy Rd
Franklin, NC

Timberland Cabinets

104 Liberty Industrial Blvd
Jasper, GA
Highlands Zip Codes

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