Gastonia Glass Repair Contractors

in Gastonia, NC

Sample Reviews

F

Rating
Late June/Early


Initial appointment with
in late June or very early
; he takes window measurements, and peels sample of window tint off of one of the two windows that has tint on them so they can match the tint. He says he'll call next day to confirm the pricing quote, and take the official order.


After not hearing back, about 10 days later, I call
, to which he responds (after a minute of clearly realizing he's dropped the ball on my order) "Oh, I was going to call you tomorrow, I left your phone number in the office." ??
Several days later (week or so)
calls and leaves me a voice mail to get my CC#. We play phone tag for a day or two, so his last voice mail tells me to call the office, which I do, and was able to give someone (a lady) my CC#.
calls me again a day or two later to get my CC#. ?? About two weeks later, I get a call from window tint guy to say he needs to get a sample, even though
took a sample of the tint when he originally measured it during original appointment 3-4 weeks earlier. This gentleman came out later that day to get another sample, even though
had taken one previously. A week or so later (
29th or 30th), I get a call from scheduler; we set up install for 8:00 AM on Monday morning, August 4th
August
Monday, August 4th: Installers show up an hour late, which means I have to reschedule, as I have an appointment I have to get to. When I asked them why they were an hour late, they said they were "not sure why someone would have set it up for 8am, there's no way we'd get here by then," since they don't report to work until 7:30, then they have to load the truck and drive to the work location.I call the office later that day, talk to someone there and reschedule the installation for 8/6
Tuesday, August 5th: Someone calls me from the office to say they need to reschedule the missed call from 8/4, even though I've already rescheduled it.
Wednesday, August 6th: Different installers show up on time, tear both windows out and apart before they realize that 1) both windows are tinted (only one was supposed to be) and 2) one of the windows is the wrong size. They are able to pull the tint off the correctly measured window and replace it, but have to reassemble the still-broken window that was mis-measured and put it back. During this process, they
the home alarm magnets attached to that window, so now I have a window that 1) is half covered with tint, 2) my home alarm for that zone doesn't work.
Wednesday, August 13th: Around 10am - Having not heard anything, I call the office and talk to
, the scheduler, who says the replacement window is in, they just have to get it tinted "unless I don't want it tinted." (???) During this call I let
know that the alarm isn't working and, when they come out to replace the window, they need to bring magnets to repair that; he says he's made a note of that.
Monday, August 25th, 4:20pm: - Leave message for
, as I haven't heard anything.
Thursday, August 28th - return call from
, we scheduled install for Tuesday, 9/2 at 1:00pm.
September
Tuesday, Sept 2nd, 1:10pm: - installers arrive, without magnets for window alarm I'd requested. As well, the replacement window is, once again, the wrong size. Job still not complete. I ask installers who the office manager is, they tell me
is who I would need to speak with.
Tuesday, Sept 2nd, 2:10pm: I call and ask for
, get her voice mail, leave her a message asking her to call me back.
Sunday, Sept. 7th: Send email to
general email given on the website, attached this history (through Sept 2), letting them know that I'm going to file BBB complaint if I don't have a firm path to resolution by Wed, Sept. 10th.
Monday, Sept 8th: Received a call at 8:43AM from
(as well as an email that I found later) saying they can install new glass on Tuesday, 9/9. I call him back, and we schedule install for Thursday, 9/11 at 1:00, as that's my earliest availability. Reminded
of the alarm magnets as well, which he didn't know about (even though I had documented it in the email I sent on the 7th). He said he'll make sure the alarm magnets will be repaired as well as the window on Thursday.
Thursday, Sept. 11th: Two installers arrive pretty much on time, around 1:10, and finish the window repair. They did not have the alarm magnets, though, as
promised they would. I'm not going to worry about the alarm magnets, though, as I'm just
-
. I'll figure those out on my own. Needless to say, I will never work with
again in
if I can help it.
- Kirsten R.
D

Rating
I had them come out for an estimate on replacing one pane of broken glass on a sliding patio door. I also requested that they replace the lock, which was broken. When they called me they told me that it was cheaper to replace the entire door and quoted me a price of $275. I agreed and they ordered the door (I was told). It took many weeks for them to get the door. When they came to install, they did not have a door, but only a pane of glass, which they said would be the same price. I told them that I had wanted the entire door replaced and had been told that was what they were ordering. They had no response and went ahead and installed the glass only. There was no offer to fix the lock. I told them I was unhappy and they did not seem to care. When I say "they" I am referring to the owner and one employee.
- Catherine S.

Gastonia Glass Repair And Installation Articles

Glass Repair And Installation reviews in Gastonia

A

Rating
Finding a company to replace this window proved more difficult than I expected. The company that installed the conservatory went out of business and a local conservatory company and several glass repair companies said they would not undertake the repairs on classic conservatories- apparently in expectation of poor quality window frames. At first,
Gastonia Glass Repair Companies Provider Name Locked
seemed also to turn down the job, but reconsidered and said they would come out and take a look. The estimator and later installer (
Gastonia Glass Repair Companies Provider Name Locked
) examined the window, determined the window construction and engineering was of good quality and could easily be repaired. He expertly disassembled the front pane to take accurate measurements and determined the low-e nature of the glass. He ordered the glass and a couple of weeks later (I was out of town), he expertly replaced it. In a room comprised of windows, the replacement window appears undistinguishable from the other windows in light transmission and transparency and color. Couldn't be more pleased. Appreciate the fact that
Gastonia Glass Repair Companies Provider Name Locked
made an exception to its policy of not accepting this type of work and decided to come out and take a look at the job- got a fine result. Particularly pleased with
Gastonia Glass Repair Companies Provider Name Locked
's expertise and professionalism. ---------------------------------------------------------------- Also used
Gastonia Glass Repair Companies Provider Name Locked
to replace a broken double pane casement window in a rental property. The work done and price paid was equally satisfactory.
.
- Ransom R.
A

Rating
Gastonia Glass Repair Companies Provider Name Locked
was great and the project turned out great. We reached out over e-mail and he quickly responded the next day. He came out to give a detailed estimate at a time that was convenient for us the following day. The price was in line with the other quote we received and included everything (no
Gastonia Glass Repair Companies Provider Name Locked
fees). Based on our fixtures,
Gastonia Glass Repair Companies Provider Name Locked
recommended and ordered hardware that matched the existing design. Other reviews have commented on the how quickly
Gastonia Glass Repair Companies Provider Name Locked
completes projects which we also found to be true. Our bathroom contractor had told us to expect 4-6 weeks from their typical shower door vendors but
Gastonia Glass Repair Companies Provider Name Locked
got it done in half the time. We signed a contract on the Aug 27th and everything was done by the Sep 13th. I highly recommend
Gastonia Glass Repair Companies Provider Name Locked
for anyone doing a glass shower door project.
- Marissa I.
A

Rating
We found
Gastonia Glass Repair Companies Provider Name Locked
& Sash on the Internet after trying to locate a supplier for gold-veined glass. They sent free samples for review. We ordered the mirrors based on the samples; and they subsequently shipped them in remarkable crates so there was no damage. (They are located in New
Gastonia Glass Repair Companies Provider Name Locked
City and we are in the greater
Gastonia Glass Repair Companies Provider Name Locked
, DC area.) We are extremely pleased with the exceptional quality of the mirrors and that the samples were accurate "reflections" of the product. The service and responsiveness of
Gastonia Glass Repair Companies Provider Name Locked
& Sash was first rate.
- Don G.
A

Rating
Gastonia Glass Repair Companies Provider Name Locked
sent two installers out to mount special mirrors on the doors of the closets. They arrived on time, did a beautiful job at the price previously stated, and completed the task in about an hour. They provided our requested metal frames and took considerable care to ensure that the mount was square and the frame was properly set. We are extremely pleased with the service and will use them on our next project, the bathroom, as soon as we get to it. I recommend them to anyone interested in quality work and craftsmanship.
- Don G.
A

Rating
As a result of the storm, there were a lot of homes that needed window repairs so they were backed up. It took 3 weeks from the time of their first visit to the time of the repair. We have used them in the past and they have been very responsive.
- Robert W.
A

Rating
Very happy with this company! Fast service, priced well. Very professional, glass installed in less than an hour. Friendly, pleasant staff, from the telephone receptionist to the installers. They showed up at exactly the appointment time, both to provide an estimate and to complete the installation. Would gladly use them again, highly recommend.
- Laurie B.
A

Rating
They were punctual in arriving for the estimate, and the turnaround for my order was only a couple of weeks. When they came to install the shower door, they discovered that my tiles were loose and were unable to complete the installation. They gave me the name of some tile repair services, and told me to call them when the work was complete - they'd return to install the door at no extra charge.
They arrived on December 23rd - the last day they worked before the holiday closures. They squeezed me in because they wanted to ensure my work was done before Christmas. They did a great job, and I would definitely hire them again!
- Nicole R.
F

Rating
Discussing the potential work with an OFFICE MANAGER (
Gastonia Glass Repair Companies Provider Name Locked
) rather than a technician seemed odd.
Gastonia Glass Repair Companies Provider Name Locked
requested that I send photos of the windows as she was "having a hard time visualizing" what needed to be done. Sent email to company through their website. Never got a response. Subsequently forwarded email to
Gastonia Glass Repair Companies Provider Name Locked
's personal email. Called to confirm receipt and - surprise -
Gastonia Glass Repair Companies Provider Name Locked
decided that a visit from a technician was necessary. Appt. made with a one-hour window. Technician never showed. Phoned office to find out where technician was. After holding, then being switched unceremoniously to the technician (
Gastonia Glass Repair Companies Provider Name Locked
), discovered that
Gastonia Glass Repair Companies Provider Name Locked
went to the house EARLY and "saw what he needed to see from outside; charge to fix would be $300." When I asked why an appointment was even made when the customer didn't have to be present and why the appointment time wasn't honored, the technician said he could care less whether he did the work or not and hung up the phone.
- Monica G.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Glass Repair Companies in Gastonia, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Absolute Glass

PO Box 83
Ironstation, NC

ACCENT GLASS INC

4031 SOUTH BLVD
Charlotte, NC

Ace Tile & Floor Design Inc.

5813 Hwy 74 W
Indian Trail, NC

Action Glass & Mirror Inc

8402 Fairview Rd
Charlotte, NC

ALL GLASS SERVICES

720 COX LAKE RD
Stanley, NC

Arc Energy Systems

6135 Park South Drive
Charlotte, NC

Asa Stanford Inc

51 Hunting Creek Dr.
Waxhaw, NC

AUDI OF CHARLOTTE

9300 E INDEPENDENCE BLVD
Matthews, NC

B & M Windows And Doors

1727 Sardis Rd N 8-A
Charlotte, NC

Barefoot & Company, Inc.

PO Box 957
Matthews, NC

Bath Fitter - BFU251

8200 Arrowridge Rd
Charlotte, NC

Binswanger Glass

965 Ridge Lake Blvd
Memphis, TN

BINSWANGER GLASS CO

101 W FRANKLIN BLVD
Gastonia, NC

Booth Built Patio Products LLC

8550 N 91st Ave
Peoria, AZ

Boxer Construction, L.L.C.

311 Chiswick Rd
Charlotte, NC

BRAVO CONSTRUCTION

12026 SHADY OAK CT
Charlotte, NC

BROWN'S GLASS

1122 PENROSE LN
Charlotte, NC

BVK Construction

5001 White Oak Rd.
Charlotte, NC

CAROLINA CREATIONS

4004 Matthews Indian Trail Rd
Matthews, NC

CAROLINA CREATIVE GLASS & DESIGN INC

9303 MONROE RD
Charlotte, NC

Carolina SGO - Shower Doors Glass & Organization

2020 Carolina Pl Dr
Fort Mill, SC

Cary Reconstruction Co LLC

2410 Reliance Ave
Apex, NC

Case Remodeling of Charlotte

2306 Dunavant St
Charlotte, NC

Champion Window of Charlotte LLC

9100 Perimeter Woods Dr
Charlotte, NC

CHRIS' AUTO GLASS INC

PO BOX 220865
Charlotte, NC

Classic Builders of Hendersonville

520 Patterson Rd
Hendersonville, NC

Clear View Glass & Dent Repair

4633 Highcroft Ln
Charlotte, NC

CLT Gutterglove

949 Coulwood Dr
Charlotte, NC

Cody Homes LLC

11616 Clingman Dr
Charlotte, NC

Collectors-Outlet

76 Pulaski St
Ware, MA

Crump & Co

1704 Williams Rd Ext
Monroe, NC

CS MOTOR SPORTS

2051 E FRANKLIN BLVD
Gastonia, NC

CUSTOM GLASS & MIRROR OF GASTONIA,INC

3436 S NEW HOPE RD
Gastonia, NC

CUSTOM GLASS WORKS

3581 Centre Circle
Fort Mill, SC

DEALS GLASS SERVICE INC

1801 S CANNON BLVD
Kannapolis, NC

Diligent Glass Replacement Services

4078 N. Hwy 16
Denver, NC

DIXIE GLASS CO

3201 W FRANKLIN BLVD
Gastonia, NC

DLR SHELVING & BATH

PO Box 5266
Clover, SC

Eager Beaver Handyman Service

6300 Cameron Forest Ln.suite 1E
Charlotte, NC

EAST COAST SUN CONTROL LLC

P.O.Box 5563
Statesville, NC

Eastern Glass

Po Box 1114
Monroe, NC

EXPRESS MOBILE GLASS

PO BOX 23388
Charlotte, NC

EXTERIOR IMPROVEMENTS

PO BOX 1036
Kings Mountain, NC

Gary King Construction & Consulting, Inc

2221 Primm Road
Charlotte, NC

Glass Doctor of Charlotte

608-B Matthews-Mint Hill Rd
Matthews, NC

Glass Works Stained Glass Studio

10625 Texland Blvd
Charlotte, NC

Gray's Construction

8734 Overcash Rd
Concord, NC

Harry A Eberhardt & Son Inc

2010 Walnut St
Philadelphia, PA

HOME DOCTOR INC

11501 ABERNATHY RD
Charlotte, NC

Infinity Glass and Mirror, LLC

349-L Copperfield Blvd.
Concord, NC

Ingram Glass Works Inc

2130 Newton Dr
Statesville, NC

J&P Enterprises

4945 Wrenn Dr
Denver, NC

J&W Consolidated

7533 Saddle Trail ln
Charlotte, NC

JDS GLASS & REMODELING INC

PO BOX 1052
Cornelius, NC

Karsey Glass

4835 South Blvd
Charlotte, NC

Kirby's Custom Cabinets

712 Charles Avenue
Charlotte, NC

Laying It Down Inc.

PO Box 690544
Charlotte, NC

Lowe's - Franklin Square

3250 E Franklin Blvd
Gastonia, NC

MALIBU SHOWER ENCLOSURES

21301 Harking Drive
Cornelius, NC

Master Auto Collision

3411 South Blvd
Charlotte, NC

MATTHEWS GLASS & MIRRORS

3640 Longpond Ln
Monroe, NC

Montrose Construction Inc.

10602 Bailey Rd
Cornelius, NC

Muse Residential Inc

548 Church St N
Concord, NC

My Glassman,LLC

170 Swift Creek Ln
Mooresville, NC

Novus Auto Glass Repair & Replacement

PO Box 2922
Indian Trail, NC

Ohm Glass & Showers Inc.

10404 Granite st
Charlotte, NC

Owens Chimney Systems

9303 Monroe Rd.
Charlotte, NC

premier improvements

1564 brookbend ct
Fort Mill, sc

Remington Homes Inc

7427 Matthews-Mint Hill Rd
Charlotte, NC

RLH CLASSIC DESIGNS

516 S CHESTER ST
Gastonia, NC

ROCK HILL GLASS COMPANY

4850 OLD YORK RD
Rock Hill, SC

S & S Building Specialties

2447 E John St
Matthews, NC

SANDOVAL CONSTRUCTION LLC

PO BOX 11598
Charlotte, NC

SHED BRAND STAINED GLASS STUDIO

216 IVERSON WAY
Charlotte, NC

SHS-Southern Home Services, LLC

4108 Park Road
Charlotte, NC

SINGLETON GLASS

106 Griffin Rd
Stanley, NC

Slide-Ezzz Sliding Door Repair Products

1746 Sharon Hogue Rd
Masury, OH

SMA REMODELING & RESTORATION

3812 BON REA DR
Charlotte, NC

SouthEnd Painting and Roofing Contractors

1800 Camden Rd
Charlotte, NC

SOUTHERN GLASS & PLASTICS

WINTER FIELD DR
Gastonia, NC

Stairs custom glass

Charlotte, Nc

Stark Art Glass

36 Dalton St
Asheville, NC

Sunshine Cleaning

3244 Sawmill rd
Hickory Grove, sc

Sustainable Contractors

8611 Concord Mills Boulevard
Concord, NC

SWIFT GLASS CO

703 S MARIETTA ST
Gastonia, NC

The Lamp Place

3108 South Blvd
Charlotte, NC

The Looking Glass

407 Chatham Ave
Rock Hill, SC

THE WORKING GLASS

2716 CHAMBER DRIVE
Monroe, NC

TUCKED AWAY STORAGE INC

105 Ariel dr
Mooresville, NC

Unique Doors

1215 BARKLEY RD
Charlotte, NC

Van Designs LLC

Charlotte, NC

Viking Stained Glass

115 Miller St
Pineville, NC

VINDOR

2000-C W MOREHEAD ST
Charlotte, NC

Window Makeover

15525 Stony Creek Way
Noblesville, IN

Window Nation Inc

910 Cromwell Park Dr
Glen Burnie, MD

Your Way Cleaning

Charlotte, NC

Join Angie's List to get the best local reviews in Gastonia.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Glass Replacement
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money