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Just over two years ago, my husband and I decided this was not very bright on our part and we decided to cancel the box. I went to the branch of
A year later (this box is billed on an annual basis and is automatically deducted from our checking account), I see that we have been billed once again for the safe deposit box. I go back to the bank. They say they cannot figure out why it happened. I tell them I just want the account/deposit box closed. They tell me they cannot take care of it right away as they will need to research what is going on. Very friendly service, just no resolution. A few days later, I received a telephone call saying it was taken care of; the account is closed.
A year later I receive, not a notice that the amount has been automatically deducted for the safe deposit box, but a bill for $150.00. I go back to the Chantilly branch. They tell me I have to go to the branch where the box is located. I asked why I was not told that before (like some time during the past two years). They don't know that. I tell them I do not know where the box is physically located because the branch I opened it in is closed. I said that I would be very unhappy if I have to go to a branch I have never been to so I can close a safe deposit box I have never used. Why can't I get any help with this?
The service representative who was helping me talked to the manager. She said the people needed to resolve this were not available and they would have to look into it. They would get back to me. That was three weeks ago. I have received a second bill for payment with a late charge attached for a box I have never used in a bank branch I have never been to. And no word from the service representative, the manager, or anyone else. I sent a request for assistance through the online site with an explanation of the situation. They answered quickly, telling me they can't do anything about it because that sort of thing is handled in the local branches. I am now left with having to go back to the bank and asking them if they can tell me which branch actually holds this safe deposit box. I will go and try, once again, to close this account. No one has been able to help me so far. I may be engaged in closing this safe deposit box for years to come.
I do not understand why I am left to do something like detective work while several service managers and branch managers and online customer assistance personnel, having apparently looked into it, are equally apparently unable or unwilling to help me. As of today, I still have the very same problem with no one there actively attempting to resolve the situation. Such poor service.
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