Elk Park Basement Remodelers

in Elk Park, NC

Sample Reviews


We hired Matrix in April 2014 to finish approximately half of our small basement – about 400 square feet of space. While we are satisfied with the finished product, we wish we had gone with another contractor we had been considering. Our project was filled with delays, poor planning and terrible communication.
We chose Matrix over another contractor because we were intrigued by the material that is used, and it’s ability to prevent mold and provide better insulation. One considering Matrix should be warned: the at-home “free consultation” exactly mirrors the high-pressure sales techniques you would encounter if you got suckered into a timeshare presentation.
When our start week arrived, they delivered materials to our garage and we assumed work would start the following day as promised. However, after we called them on the start day, they reported that they did not have a carpenter ready to begin. We ended up having to wait three days longer into the following week.
Early the next week, the carpenter made progress quickly, but after two days of work, he informed me as he left the house that he was required to go back to finish another job the following day. Each day passed and he did not come back, and we received no communication as to when he was to return.
During our entire project, it was more of the same: delays for the carpenter having to go to another project and for not having materials that were needed (poor planning). (There were also delays due to our city inspections, which was out of their control.)
During all of this, we not once received an unprompted phone call from the project manager with a status update. When we would call the project manager, we would always get his voice mail. The response communication we would get was a TEXT MESSAGE from the carpenter. It is absolutely appalling that a business thinks it is appropriate to regularly communicate with customers via text message. Additionally, twice I confronted our project manager about our disappointment in the delays and lack of communication, he had no response or apology.
Our salesperson and project manager both quoted us a completion time for our very small space at 1 – 2 weeks. Our basement was finished in 6 weeks, plus additional time for scheduling the final inspection.
The carpenter did do excellent work, and everyone entering our house was respectful and professional. While we are satisfied with the overall product and workmanship, we would not recommend choosing Matrix unless you have your heart set on the product materials.
- Christopher B.

I love my new windows! I was impressed with the product (Solace windows) during the sales presentation, but surprised by the cost. I did some research after my initial sales presentation, and decided that I did want to install Solace windows, so saved up for about another year and called the company back out to give me an estimate. The windows are beautiful and really enhance the appearance of my 1956 brick ranch home. The installers did a nice job and spoke highly of the product. There was a mistake made, two windows that were sent from the factory weren't exactly what I ordered, but the installer noticed the error and quickly made a phone call to get the correct window re-ordered. It took about 2 months after my contract to get everything installed, with having to wait for the re-order, but it was well worth the wait. The reason for my B rating on quality is more quality-control of the factory.
- Roxanne L.

Elk Park Basement Remodeling Articles

Basement Remodeling reviews in Elk Park


We called
Elk Park Basement Remodeling Companies Provider Name Locked
to give us an estimate on cutting and installing some custom
Elk Park Basement Remodeling Companies Provider Name Locked
-cross beams for our kitchen ceiling. He came right out and took all the needed measurements. Within two days he was on-site with all the materials and completed the installation that day. It looks great! He is a fantastic master carpenter/builder and has three associate degrees in Applied Science (Carpentry, Cabinetry and Building construction technology). As a U.S. Navy veteran, he always provides discounts for veterans.

We had a multiple of contractors bid on our basement. We went with
Elk Park Basement Remodeling Companies Provider Name Locked
because his prices were very fair and after meeting with him, he felt like "the guy" to complete our basement. He had great ideas and suggestions for how to finish the basement. My wife and I had never had to use a contractor before so we didn't know what to expect. He was very friendly, polite, easy to talk with. He was clear up front and set our expectations for what he could for us. He gave a very detailed quote and time-line for what it would take to complete the basement.
Elk Park Basement Remodeling Companies Provider Name Locked
did everything for the basement minus the carpet. They studded out, ran electric (even my speaker wires and TV coax), insulation, drywall & spackle, molding and lastly the painting.
Elk Park Basement Remodeling Companies Provider Name Locked
stayed on track the entire time the work was being done and they completed as expected.
Elk Park Basement Remodeling Companies Provider Name Locked
and his team were extremely professional and felt very comfortable with them working in our house. All our kids knew them on a first name basis. They were also VERY clean. At the end of every day, the entire basement was cleaned up. There was never any saw dust or pieces-parts lying around the floor which I felt was very impressive.
Elk Park Basement Remodeling Companies Provider Name Locked
had told us up front, "if you ever need anything or have any questions, just call me". And we did and he picked up the phone every single time we called with a question throughout the building process.
Elk Park Basement Remodeling Companies Provider Name Locked
and his team completed the basement in the time-frame that he said he would, never any delays. What also impressed me was he told us that after we got the carpet installed he would come back and fix any dings, dents, scratches, etc. that the carpet guys did. And true to his word, he came the week the carpet was installed and spackled and re-painted parts of the walls that were scratched, touched up any of the trim that was dinged by the carpet installation. He even fixed a few closet doors that now wouldn't open due to the thicker carpet. My wife and I are extremely pleased with our basement and couldn't have had a better experience. I would highly recommend
Elk Park Basement Remodeling Companies Provider Name Locked
for any home remodeling job you may be considering. Thank you
Elk Park Basement Remodeling Companies Provider Name Locked
- April H.

Elk Park Basement Remodeling Companies Provider Name Locked
is a an all inclusive contractor; having done all our work himself including plumbing and electrical. The only work he does not do is kitchen counter tops.
Elk Park Basement Remodeling Companies Provider Name Locked
removed old cabinets, lighting, and flooring and installed new cabinets, floor, appliances, lighting, plumbing, painting & staining, tile work, and interior and exterior doors. Also removed old bathroom sinks & cabinets, toilets and flooring and replaced with new sinks, toilets and flooring. All the work was accomplished in a timely manner and with complete professionalism. In addition he ran into a problem with our floor tile and spent at least a day or more correcting the tile company's problem at no additional charge to us. He was very punctual in returning text messages and email, and it was very easy to work with him. We will definitely contact
Elk Park Basement Remodeling Companies Provider Name Locked
for any future needs and highly recommend him.
- Linda W.

Elk Park Basement Remodeling Companies Provider Name Locked
completed our basement over a month ago. But given that it ended as such a bad experience, I wanted to give myself time to cool down before writing my review. While the design process was fun and there were some wonderful, creative tradespeople, the overall experience left a very bad taste. On the surface, the basement might look good, but the process and ultimate quality of some of the work leaves much to be desired. According to their website and promotional materials, you’ll experience “no headaches construction” and “quick and efficient completion” with “highly organized” project managers and “frequent communication.” NONE of these claims were even close true in our case.

“Quick and efficient completion”. The project manager originally said that our basement would be complete by January 31st (we needed to extend the original finish date from December, which was fair, because we decided to expand the project). The project manager claims the end date was March 17th because of the final inspection (thereby avoiding paying us a greater late fee). In order to pass as soon as possible they rushed and faked their way through it. For example, they hung incorrect doors to pass inspection. The doors, but not the frames, were replaced later which has
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to the doors sticking and not opening and closing smoothly. This problem has gotten worse since the completion of the project. There were several other outstanding items remaining (including staining and hanging the doors, millwork repair, and top coating which completed mid-April). I would argue that when your house stinks from staining, the project is not complete. There was also a hole in our foundation where the fireplace people wrongly drilled a large hole that was not completely repaired until JUNE 11. It was probably only finally completed because FBC came back to us after the final payment seeking more money and we would not pay until it was done.

These people are not “highly organized” or good at communication, and the best example of this was a second “final” invoice we received mid -May for the money they forgot to bill us in our “first” final installment. We thought that they had given us a discount for their incredible lateness and our incredible patience for the numerous errors that occurred during the process. While the discount that we thought we had was larger than the late days (and they only sent back auto-replies to my emails to them about this matter), they did not deduct a late fee from the final price until we threatened them with not paying any of the money for their billing error. They even attempted to get us to sign a release stating that we would not make negative comments about them and releasing them from all liability on the basement to get the late fees owed to us by the original contract. We did not sign the document, and they cashed the check, presumably ending this brutal relationship.

The consistent errors and mistakes in the project, along with the unknown and constantly changing schedule, the total confusion in billing at all times (they were sure to calculate additional charges for us, but did not take into account items we removed from the project, such as two reclaimed beams, custom corbels, rope lighting, etc.) the “new” final bill, and their ridiculous attempt at getting out of their liability, makes our story a cautionary tale.

- Mikko N.

Installed shower incorrectly and without a P-drain. Did not install a vent for sewer line causing a methane buildup behind the wall. All electrical outlets were put in without support so that they moved into the wall when plugging electrical items in. Also had a gash in the marble shower stall causing leakage.
- gail B.

I have a rental property that I just moved into about 3 months ago. For some reason or another, the lawn was in terrible shape. The bushes were overgrown, the grass was spotty, and the remaining grass had a bunch of weeds everywhere. I called in to the company I was renting from and they had
Elk Park Basement Remodeling Companies Provider Name Locked
come out within a few days. There were about 3 guys working on my lawn for about an hour and a half and afterwards it looked AMAZING. They even disposed of some old bricks that were lying in the back yard. Since then, they regularly come out and cut the lawn, and make sure the yard is kept in good shape. I would definitely recommend them, in fact, a few of my neighbors have since started using them as well.
- Greg C.

The project went exceptionally well.
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impressed me right from the initial consultation. He was very professional throughout the entire project. He was clear and precise in the contract, outlining when the project could start and when the project would be finished. He even came to my office to get the paperwork signed.
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was always prompt and on time each and every day for the full two weeks that he was in my home. He completed my basement on time and on budget. It was such a pleasure to work with a contractor who takes a tremendous amount of pride in his work!! I have referred
Elk Park Basement Remodeling Companies Provider Name Locked
to my co-worker for a repair and I would not hesitate to refer him or use him again in the future.

- Tracey C.

First of all when he made the deal with us he recommended not to get permits because "we would never get any of the work to pass inspection because all inspectors have it out for contractors because they are contractor wantabes" I said well what about the electrical work and he told me that he had an electrician under employment. He also said that the inspecters invent the rules and change them as they go. So the job would never get finished. So he talked us out of getting a permit. He also had us pay 3432.00 up front as a deposit. 20% and we had to buy the materials. So that was how we could save money So He charged us 17160.00 in Labor only but gave us a discount 14353.00 and then we had to buy 6000 dollars of materials but we did get a discount from Lowes. He gave me a partial materials list. He wanted to go pick out everything that he wanted to buy for my house and then have me call in and pay for it. He did not like my oversight when I asked him for a materials list. He started 2 days late. This is a job that is going to take 1 day. I wanted a drop ceiling and he got upset and said i will give you drywall. I told him I want a drop ceiling that we have had leaky pipes in the past and we need access. So then he added on another 625 dollars to the job for labor of a drop ceiling. He did not show me how much he was crediting for no drywall on the ceiling. But I felt that 625 was not that bad.
Was supposed to start work on
Elk Park Basement Remodeling Companies Provider Name Locked
14, 2014 did not start until July16, 2014 at 12:30,

He showed up 4 hours late 2 of the days and 3 days he did not show up at all and he spent 4 hours picking up 150 2x4s and 9 bags of insulation, 3 rolls of electrical wire. Shows up the first day with no drawings no plans for electrical nothing so he starts winging it. 18 studs were put up over a 4.5 hour period with 3 guys. They were supposed to work from 6:30 to 4:30 every day. He wanted to do everything his way and it was different then the way that we wanted it. He showed up on Friday
Elk Park Basement Remodeling Companies Provider Name Locked
18 and he did not show up until 9:00 with 2 other guys no work was done and they left within a half hour for an emergency, he said that he would call me as soon as he got to the job to find out what was going on. Finally at 2:30 I called no answer at 2:35 I called no answer I called again. He finally called me back at 4:30 and said he will bring some guys on Saturday and they will get the project back on track. I asked him what time will you be here and he said between 7:30 and 8:00 and at 8:15 I called him and he said he was turning into our subdivision and would be here shortly. that is less than a 5 minute drive he showed up at 9:05 with 4 guys and 2 started working one stayed in his truck and 1 left with him. I asked one of the guys that was working, so I see he left you guys to do all the work. And the guy replied well he had some running around he had to do for other projects. So they came back at 12:30 and they were all taking several smoke breaks throughout the day and very little work was getting done. His two main workers were trying to do a good job but they were very slow. So then
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the owners son decides that he is going to start running the wiring for electrical and we had discussed that everything was going to be to code and that an electrician would do this work. So he did not even know how the electric was going to be tied into. i kept questioning and he started yelling at me and he is 6 '6'' and 355 lbs. He was trying to intimidate me and he walked off the job. He has not shown up or called. I paid him 8000 dollars for little work and it is all done incorrectly and not to fire code. I have to have it redone and the walls are not alligned or to code. So I am furious

- Deborah H.
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All Basement Remodeling Companies in Elk Park, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

5H Brand Construction

635 Toll Branch RD
Johnson City, TN

A Force of Nature Complete Restoration SVC, LLC

Washington, DC

Accurate Construction & Restoration Service

1128 pleasant grove rd
Bluff City, tn

American Dry Basement Systems/Mold Pro Inc

28 Del Mar Dr
Brookfield, CT

Arzee Electric

Bakersville, NC

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

Colossal Construction Company LLC

590 Means Street NW
Atlanta, GA

Curts Handyman Service

581 Hwy 91
Elizabethton, TN

Debord Construction

1407 Woodmont Dr
Johnson City, TN

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

don's home repair

15159 turkey ln
Bristol, va

Excel Building & Development

931 SW Grand Reserve Blvd
Port Saint Lucie, FL

Excellence In Tile Inc.

644 S Elm Avenue
Erwin, TN

Fox Custom Homes LLC

655 Hollow Rd
Afton, TN

G&J Interiors

510 Godsey Rd
Bristol, TN

High Tech Home Warranties

Po Box 24881
Raleigh, NC

Homemade Design

41 Monument Ave
Boston, MA

JDH Specialty Contractors

PO Box 1022
Johnson City, TN

Johnson City Area Home Builders Association

1001 N Roan St
Johnson City, TN

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