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Pet Grooming reviews in Elizabethtown
My dogs look and smell awesome. The groomer even made the trip here in the snow. I just assumed they wouldn't be coming but I should have called to say that it would be more than fine to come another day but she showed up regardless.
The main (and substantial) issue is the pricing structure is not forth coming. I was given a tentative quote but was told that the price would depend on the dogs particular cut. I'm fine with that. What is not ok is ommiting any mention of the "fees" associated. I was charged an extra $24 and then a fuel charge of $4.39 over and above the quoted groom charges.
To make matters worse, the gentleman on the phone when I called to let them know their error was dismissive and rude. He also explained to me that the owner herself, was the one who gave me the quote. That owner should know she lost herself a customer today and I hope she is embarassed. That's no way to run a service based business. No apologies were offered by the way.
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