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Medical Alert Systems to Avoid

6

Top Rated Medical Alert Systems

7

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Over 6,666 reviews for
Durham Medical Alert Systems from people just like you.

A
"
Aboaf was very straight forward in explaining the product and service. Very professional and helpful. He was also very responsive when I" called him back. All has gone the way he had explained.

-Maureen W.

F
"The alarm system was installed. However the alarm company is not licensed with
State or the City of Seattle. The city of Seattle police will" not respond to any emergency call because the alarm system cannot be registered. Please see your (Angie's list) notes on investigation and investigation by
of the City of Seattle Police Alarm division.

-NANCY L.

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Local Articles in Durham

Medical alert systems

A medical alert system is an electronic device that provides monitoring services for independently living elderly or disabled people. In an emergency, they can connect to the provider's response center, which can summon help.

A medical alert system is a necessity for anyone living alone who may need help – whether it's for a fall, illness, stroke, fire or any other reason, says Stapp. (Photo courtesy of Medical Care Alert)
Home Healthcare - Medical Alert Systems

One highly rated provider shares six reasons that many seniors choose not to get a medical alert system and offers helpful advice on the process.

Devices such as canes, walkers and custom-made shoes can aid mobility around the home and help prevent falls, says Stapp. (Photo by Dior Stephens)
Home Healthcare - Medical Alert Systems

Our elderly family members are at an increased risk for suffering a fall in their home. One highly rated provider shares five ways to help prevent these falls.

Angie's List
Home Healthcare - Medical Alert Systems, Minute Clinic, Outpatient Centers - Urgent Care, Primary Care - Family Medicine, Telemedicine

The American Ambulance Association partners with a software firm to create a system that uses a personal identification number to allow emergency workers to access patient health information.

Medical Alert System reviews in Durham

D

Rating
No actual emergency occurred during service, however my mom's pendant which was equipped with fall technology would occasionally self activate even while she was lying or sitting still. She reported that operators always questioned her appropriately to be sure she was ok. They were always polite and helpful. About 4 weeks into service there was a recording sent simultaneously to my cell phone and to my home phone requesting an immediate call back regarding system activation. I was the first emergency contact listed so assumed there was an emergency. My husband called my mom while I called the number given on the recording. There was nothing going on with her at all but she had also received the recording. The first few times I called the line it was busy. After that it would ring several times before a recording would tell you to leave a message then immediately disconnect before you could do so. I tried calling periodically for 3-4 hours and never got through. Later that same evening a message was left on my answering machine to call another number regarding paperwork. Tried that number for several minutes with no answer. Very disconcerting. The next morning when I actually got through the person was very apologetic but could only say that they were very, very busy the day before. No solution to the problem was offered. Ironically, once I started the process of terminating service it confirmed my suspicion that manpower in this company is focused on sales, billing and retention ( trying to talk you out of cancelling). There is almost immediate pickup for those phone lines. When I called to cancel service "
Durham Medical Alert Systems Provider Name Locked
" blamed poor customer service access on a system snafu and promised that increased staffing was in the works. Once told that I already had another service in place she gave me instructions for returning Guardian's equipment at my expense, no prepaid return label available. At the end of the call I told her I would be reviewing the company on this site. She then offered a label to help improve the review. Told her the review would be honest regardless. She stated it was not possible to email the label and I received it a week later by mail. Please note that even though you cancel service you are still charged for service until equipment is received and processed and the company will not automatically notify you of account status. Tracking is essential and follow up calls to the company necessary because the account closure/refund process is intentionally inefficient. There are days of delay between reception of the equipment and billing department notification. Past a certain day of the month you owe for the entire month. My credit card was credited about a week after the unit was received.
- LaVerne E S.
F

Rating
I filled out the
Durham Medical Alert Systems Provider Name Locked
form on their website to request a brochure. I received the brocure about a week later but there was absolutely no good info in it. Before I even received it I started receiving phone calls from them asking if I had any questions. What really made me mad was that
Durham Medical Alert Systems Provider Name Locked
people kept calling two or more times a day for many days. I finally told them they were irritating us with their calls so I would not use their service.
- Gerald M.
C

Rating
My husband had major surgery and was going to be home recuperating for 4 months. I had to work and didn't want him home alone so I called
Durham Medical Alert Systems Provider Name Locked
. I told him I only needed it for 4 months. He told me no problem. I kept it for 6 months and then when I called to cancel they told me I had a 3 year contract. I told them what I was told and the very unfriendly person in the retention department said that I digned the contract. I told him what was told and he said that's why we have you sign a contract. "People can tell you anything so we have you sign for it" As everyone knows at times of stress and dealing with the elderly you don't read all the papers your given. My fault I know but it is a terrible practice. There are cheaper systems that do not have 3 year contracts.
- Thomas G.
A

Rating
The sales person was very knowledgeable and helpful. He answered all my questions and said that I could contact him any time - 24/7 even.
When the equipment arrived at my mom's, I installed it myself. It was very easy. I did a test activation of it and it performed perfectly.
- JAMES D.
A

Rating
All aspects of the service were excellent. I most divinely would recommend this service to other and have. Our overall experience has been great. There is one thing I would change, when the 800# comes up there is no title. Where most phone systems today have a preview pane or it comes up on your tv, if it said something as
Durham Medical Alert Systems Provider Name Locked
as med alert, it would be helpful.
- Sharon G.
A

Rating
My mother-in-law had one bad fall, and the service worked very well, with the EMT folks coming within twenty minutes.
- Jonathan P.
A

Rating
The unit was easy to set-up. The monitoring staff did an excellent job. Several times mother would accidently press the help button on her monitor and the monitoring staff reached out to her immediately. She often remarked that the people were friendly and answered all of her questions. Mother has moved to a location where a personal monitor is no longer necessary. Otherwise, I would continue the service.
- GEORGIA R.
A

Rating
Excellent price and customer service. I feel assured that my mother is in good hands with them.
- Carol B.

All Medical Alert Systems in Durham, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Affordable Family Care Services Inc

4020 Wake Forest Rd
Raleigh

ARCI Enterprises, LLC

1313 St Regis Ct
Monroe

Best Medical Alert LLC

8310 Allison Pointe Blvd

EMS Sentry, Inc.®

435-B Applegrove St.,NW

Frontpoint

1568 Spring Hill Rd.

Guardian Protection Svcs

174 Thorn Hill Rd

Home Helpers - Serving the Triangle Area

539 Keisler Drive, Suite 101
Cary

Medical Care Alert

43422 West Oaks Dr.

MEDICAL GUARDIAN LLC

1818 Market Street

The Learning Wheel

3201 York Town Ave
Durham

Valued Relationship Inc

1400 Commerce Ctr Dr

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