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Internet Service Providers to Avoid

135

Top Rated Internet Service Providers

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Over 2,919 reviews for
Durham Internet Service Providers from people just like you.

C
"The actual wireless service is good. Customer service can be quite lacking in people skills and manners. I have been with them 5 years, and most of the CSRs are" rude and short with you, never admitting a wrong, especially and a few others whom I don't remember. Some are very good however. , a supervisor, is very good and shines out above her coworkers, so ask for her if needed.

-Ashley B.

D
" (aka RWSI) is plagued by poor management, poor internet delivery, poor customer service. I've had continuous problems getting them" to provide dependable internet quality to allow my VOIP to function dependably. Much of the time, I have to rely on my cell phone. Recently, RWSI upgraded their firmware and dumped internet service to their entire customer base ( 2015). Customers were unable to call or email RWSI to complain or ask for service. RWSI performed an equipment upgrade (October 2015) and again dumped their entire customer base with no internet service. Again, it was impossible to call or email for help. Some service was restored in 30 hours, other customers were without service for about a week. RWSI simply has no backup in case of equipment or software failure, has no method to notify customers prior to upgrades, and technical support takes weeks to schedule an appointment.

-David B.

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Internet Provider reviews in Durham

F

Rating
I waited all the rest of the day but no service was ever activated. Contacted customer support without any positive result. Was promised call backs multiple times by 6 different agents over 6 days and never once received one. 6 days later I am still without internet service, and still being told "tomorrow" . It is ...More totally abysmal that a company can act this way and still be in service. I asked for a manager's contact information multiple times and was told that that information can't be given out. So there is no accountability whatsoever and customer service can tell you whatever they want. I can't in good conscience not let others know how appallingly poor the service is and how frustrating their customer care is.

- susan C.
F

Rating
Service was fine until I moved. I returned all the equipment in the box they provided. 6 WEEKS later, they told me they didn't get a receiver back. It was too late to disprove this allegation, but they debited my credit card for the $133.
I got an explanation from several people they didn't notify me of the allegedly missing ...More receiver for 6 weeks because that's how their billing cycle works. Obviously, their focus is their system, not their customers.
- michael M.
F

Rating
After going into the website to get bundle pricing I ended up having to call. I was hoping this would be a process that could just be handled on line. When I called the number supplied on line they said I needed to call another #. When I called that # I was transferred yet again - It seems like it should ...More be an easy process to get a price quote considering it is a potential sale. When I finally spoke to the person I needed to, or thought I needed to, she could barely speak English. After about 20-25 minutes of me having to repeat myself I finally said I had to go and asked that she call me back. I did get a call back, but she had absolutely no idea what was going on. She continued to tell me that high speed internet was $29.95, but I wanted to include cable as well. I finally had to say "you have no idea what I am trying to tell you and I decided to take my business elsewhere". I've had trouble with this company in the past as well. On two different occasions I had to show my receipt showing I returned my modem because they claimed I never returned it. I should have known to not even try to do business with this company again. I called Midcontinent and got excellent customer service, by someone who could actually speak English. They are already scheduled to come out tomorrow for installation.
- GLENDA N.
F

Rating
Horrible customer service. This used to be a better cable company, but not anymore.
Problems:
1. On hold for extended periods of time.
2. once you get through they hang up on you.
3. unable to troubleshoot even issues.
4. can't understand CS reps due to very heavy accents.
5. repairs ...More are not made in a timely manner or made at all
has obviously made changes, probably to cut costs, that result in horrible customer service. How is losing customers cost effective?
- Maia D.
D

Rating
We subscribed to ATT in March 2015 and since then we have never had a solid internet connection. We have the best Internet package available. When we signed up we were promised that by then end of the summer they would upgrade this area. They have not. Numerous neighbors have the same issues. Every time I ask ATT their customer ...More support says they don't know or how we can find out from more info. We have had numerous service calls and nothing has worked nor have they stated they would resolve the issue. I have had Microsoft address the issue and they told us we have intermedit internet. As an ATT service tech told us even with the grade of Internet available in this area I should be able to do Microsoft updates and check emails etc. This I cannot do. It took a week just to do updates and I'll get a group of emails at once that are days old. We would like them to resolve the issue and have a single point of contact instead of dealing with a different person every time.
- Joshua N.
N

Rating
we've been very impressed with their work. They always come back with a positive attitude. They always meet the challenge and they do it in a timely manner.
- William R.
F

Rating
I lived in Knightdale NC and had for internet service for my time in Knightdale. I had to relocate out of state for job reasons and made the mistake of not taking my modem to an actual store to return it. I contacted customer service and received an address to mail the equipment to. I sent it UPS and received confirmation that ...More it was received. I thought that was the end of it until I received a call from a collection agency. This agency started calling and called every day! They even called my relatives!!! I contacted customer service again on 3 separate occasions and was told a ticket would be opened to locate the equipment and I would receive a call back from their equipment escalation department. I never received one and to keep a call and to keep these people from calling my grandmother I finally paid the money. I'LL NEVER HAVE AGAIN....I'LL DO WITHOUT INTERNET FIRST.......
- Joseph S.
C

Rating
We use and a lot of their things were bad but in the past a couple of months the dealings we had with them were significantly more satisfactory. This past week, it wasn't like you are on hold for half an hour and then they tell you we will call you back which has been in the past which makes me crazy, it wasn't like ...More that the last couple of times that I talked to them. The cost monthly is very high to me it is way too high. They were effective and reasonably efficient in dealing with the problem that I had. I have been using them for at least 15 years. If a friend or family member asked about them then I would say that they are expensive, very, very expensive. They were overall good. We have been using them for years.
- Valerie C.

Internet Service Providers in Durham, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

2-brother renovation

220 dogwood st
Cary

2gbhosting

120 Woodburn Rd
Raleigh

Aaron's Computer Works

2137 Baker's Chapel Rd
Smithfield

Adapt Partners

315 North Academy St
Cary

Affordable Mobile Marketing

4637 Crabtree Boulevard
Raleigh

Alexander Technical Resources

1263 Glenwood Ave SE

Ant Onaf Search Marketing & SEO

905 Estelle Court
Durham

AT&T

5348 Mcfarland Rd
Durham

ATKINS WIRING

813 Northampton Dr.
Cary

Author's Boutique

410 N. Boylan Avenue
Raleigh

Auto Transporters Online

25108 Marguerite PKWY, Ste A-353

Best Edge SEO

410 N Boylan Ave
Raleigh

Best Practice Institute

410 Evernia Street

Castle Point CSG, Inc.

3013 Rainbow Dr Ste B

Celito

1350 Sunday Drive, Suite 109
Raleigh

Chase Web Solutions

3650 Rogers Road
Wake Forest

Cheaper Than A Geek

Headquartered in Crofton with service worldwide

Chester Web Consulting

28 Noble Street
Smithfield

Clear Internet Sales

1058 W Club Blvd
Durham

Click Refresh

428 S. Atlantic Blvd

Comcast Cary

8322 Chapel Hill Rd
Cary

Comcast Durham

119 W Main St
Durham

CommercePundit.com

1625 Lakes Pkwy.

Dillon Systems, Inc

130 Commerce Pkwy
Garner

Dish Network Durham

123 E Main St
Durham

Dish Network Durham

123 East Main Street
Durham

Dish Network Durham

2609 N Duke Street
Durham

Dish Network Durham

4024 Stirrup Creek Drive
Durham

Dish Network Raleigh

500 S Salisbury St
Raleigh

Dish Network Raleigh

500 S Salisbury St
Raleigh

Drinkz By Design

1500 W. Main St
Carrboro

DSL Raleigh

Raleigh

Frontier Communications Corp

5003 S Miami Blvd
Durham

Geeks on Call

2530 Meridian Parkway
Durham

H B Inc.

2625 Hunters Meadow Lan.
Raleigh

Integrity Service Pros

501 W. Williams Street #1209
Apex

IntellaSync

2551 Perthshire Lane
Fuquay Varina

Inverselogix

4600 Touchton Road E, Building 100, Suite 150

IV Support Holdings LLC

500 West Putnam Ave

JHMWebDesign

26 Chancery Pl
Durham

Keyword Fuel Keyword Tool

500 Westover Drive #5292
Sanford

LAMB DESIGNS

1200 RED OAK DR
Sanford

LeadsNearby

2804 Anfield Rd
Raleigh

Leapdog Marketing

2501 Blue Ridge Rd
Raleigh

NewTouch Technologies

5130 Opus Street
Raleigh

NORLINX

5100 Unicon Drive
Wake Forest518

Nova Net Consulting

2850 Abbey Plaza

OMG Smartphone Solutions

10500 Glenwood Ave
Raleigh

OnSite Technology Services

2212 Moss Pointe L
Raleigh

Ooma Inc

1840 Embarcadero Rd

PADGETT BUSINESS SVC

5003 SOUTHPARK DR
Durham

Payday Loans

5007 Southpark Dr
Durham

PC Technika

12205 Inglehurst Drive
Raleigh

Performance Media Placement

23172 Plaza Pointe

PMS Consignment

PO Box 40492
Raleigh

Price Right Computer Repair

2530 Meridian Parkway
Durham

ratiokontakt

1101 Brickell Avenue, South Tower

Rungs LLC

PO Box 10503
Raleigh

Safe Connect

Smithfield

Sam I.T. Solutions, LLC.

7406 Chapel Hill Rd
Raleigh

Stox SEO

5420 Crossroads Forest Pl
Raleigh

Strategic Marketing Solutions Inc.

6213 Clamshell Dr
Wake Forest

Surazal Systems, Inc.

875 Walnut Street
Cary

Synergy Integrated Systems

11205 Jonas Ridge Ln
Raleigh

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

The Colors of AJ Web Services

Triangle Area and Beyond
Durham

The Customer Advantage-Groupon

929 Lorain Ave
Durham

The Right Way to Write

30 East Georgia Street

Time Warner Cable Cameron

100 Factory Shops Rd
Morrisville

Time Warner Cable Carrboro

206 W Main St
Carrboro

Time Warner Cable Cary

8322 Chapel Hill Rd
Cary

Time Warner Cable Cary

1307 NW Maynard Rd
Cary

Time Warner Cable Chapel Hill

135 Franklin St
Chapel Hill

Time Warner Cable Chapel Hill

105 N Columbia St
Chapel Hill

Time Warner Cable Clayton

328 E Main St
Clayton

Time Warner Cable Durham

708 East Club Boulevard
Durham

Time Warner Cable Durham

801 Ramseur St
Durham

Time Warner Cable Durham

105 W Main St
Durham

Time Warner Cable Durham

1515 North Pointe Drive #103
Durham

Time Warner Cable Fuquay Varina

127 S Main St
Fuquay Varina

Time Warner Cable Garner

903 W Garner Rd
Garner

Time Warner Cable Morrisville

101 Innovation Ave # 100
Morrisville

Time Warner Cable Morrisville

4200 Paramount Parkway
Morrisville

Time Warner Cable Raleigh

2505 Atlantic Avenue #101
Raleigh

Time Warner Cable Raleigh

101 E South St
Raleigh

Time Warner Cable Raleigh

2505 Atlantic Ave #101
Raleigh

Time Warner Cable Raleigh

2505 Atlantic Ave #101
Raleigh

Time Warner Cable Wake Forest

216 E Roosevelt Ave
Wake Forest

Time Warner Cary

404 W Chatham St
Cary

Time Warner Durham

708 East Club Boulevard,
Durham

TrapStarNC Communications, inc.

624 holly springs rd
Holly Springs

Triangle Tech Solutions

2728 Branston Way
Apex

VERIZON

1058 W CLUB BLVD
Durham

WARP COMPUTERS

4701 Atlantic Ave
Raleigh

Web & Moore

32159 23 Mile Rd.

WEB BASIX

2530 Meridian Pkwy
Durham

Web Media Marketing Pro

9943 Harford Road

Webb Design

PO Box 690661

Websites by J.H.

1000 Smith Level Rd APT F18
Carrboro

Whiteboard Creations

204 Wax Myrtle Court
Cary

Wired Solutions

4927 Cypress Rd
Fayetteville

WooshData.com

2501 Teermark Ln.
Durham

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

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