Durham Internet Service Providers

in Durham, NC

107
Internet Service Providers are
in Durham

16
Internet Service Providers in Durham
are top rated

D
Rated by
ROB W.
"I use
as my internet provider. On approximately October 1 I received a letter from
informing me that they upgraded my service and in" order to take advantage of this I would need to upgrade my modem. I was given two choices, either lease a new modem from
or purchase a new one myself. I was provided with a link to modems that were compatable with my service. I chose to purchase my own modem and bought one that was on their list. After installing the new modem I attempted to activate the modem on line through my account on the
website. It was at this point that things got extremely ugly. After logging on to my account and following the instructions to activate the modem I got a message that I couldn't activate the modem due to "retail blocking" and I was referred to a chat site or 1-800 number. I first attempted to resolve the situation via the chat site. After 10 minutes or so of "chatting" with a representative, I was told that they couldn't resolve my problem and that I would have to resort to the 1-800 number. After calling the 1-800 number, and waiting on hold for 30 minutes, I had to talk with three different individuals. Each individual required me to provide my 16-character account number. This process took 90 minutes. I actually had to plug in my cell phone to ensure that I wouldn't
power while waiting for someone. Finally we were able to achieve activation of the new modem. To add insult to injury, I just received my
bill, and found that they charted me $39.95 for a "technician visit" and $60.00 for a "3 product install". Also, I recently checked out my local
service center (
, Georgia) in an attempt to return my old modem. When I got there early on a Saturday afternoon, it looked like the Department of Motor Vehicles! There were at least 75 unhappy people in a serpentine line waiting for help. If you're a
customer and need "service", be wary. Be very wary.
F
Rated by
Lloyd G.
"My recent experience with
is one of the worst customer service experiences I’ve EVER had. The problem started just days after activating my service." I started noticing that at times the internet speed was fine, at other times is was slow as molasses. It honestly was so slow it reminded me of the days when we connected by dial-up. Soon after that started happening my interconnect just started dropping all together for long periods of time – five minutes here, 15 minutes there, etc. Then a few days later, while researching important information on the internet, my ENTIRE
/Exfinity platform (Phone, TV, and internet) went off line from 9 pm to somewhere around 5 am. So next day I called
to complain and they offered to give refund me $5 to for the time my services were out and they agreed to increase my internet speed, saying that the increase should make things run fastest and stop the internet connect from dropping. They also said I can arrange to have tech support come out to look at the issues. So next day I get home from work and try to call tech support. I called and waited and waited and waited for someone to take my call. Almost 45 minutes later I was still holding and got so frustrated I just hung up. Meanwhile, I hear from my basement tenant that the television picture is breaking up. Unbelievable! So I decided that I’ve had enough and that I was going to cancel my service and go back to Verizon. So I call to cancel and they put me on with
in the Retention Department. I told
that I would like to cancel my services effective October 13 --- five days from today’s date (October 8th). NEWS FLASH TO
:
is not someone you want in the Retention Department!!! He started off the conversation being extremely nice, but as soon as he determined that I was not buying his pitch to stay with
, his attitude flipped IMMEDIATLEY, and for the rest of the call he was condescending and attitudinal, not to mention he continually talked over me. Worst of all, I discovered when I got off the phone with him that good old condescending and attitudinal
went ahead and shut my phone and internet down – five days before I requested it be terminated. It appears he was even more attitudinal than I thought he was. Just awful…awful customer service! Next I call
back immediately to get my service turned on, and I get a woman named Telisa, a shining light in a sea of maybe the worst customer service I’ve ever encountered. She was not able to get my phone turned back on, but was able to turn on the television. In short, she was WONDERFUL. So I now have Television again but no telephone service. NEVER WILL I SIGN UP WITH
AGAIN!!!
B
Rated by
Carville W.
"The conversion was suggested by the
technician to resolve issues we were having with the landline phone. The technician arranged for the conversion and set" up the installation appointment. The install was doneat the appointed time and we have not had any problems.

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Internet Service reviews in Durham

F

Rating
Over ten visits in two years, On Demand still doesn't work. Whole house DVR, a pay service, never worked properly. Replaced all boxes twice, new style remotes work (optimistically) 50% of the time. I spent a year's vacation time waiting for TWC technicians to fix our problem. It's the wiring. It's the cable boxes (two? three? times?). It's the whole house DVR. It's the wiring again. It's the backbone and there are too many cable users for the existent wiring.
I've taken more of a financial hit from the time off to accommodate TWC technicians than I paid for cable. None of this was an issue when Insight was our cable company. All problems started the week TWC took over.
- Rebecca K.
F

Rating
I would like Angies list to help resolve this and put this company in the penalty box so that other customers can be made aware of these practices.
- STEVEN & CYNDI G.
C

Rating
I have only internet from
Durham Internet Service Providers Provider Name Locked
and upgraded my service, my monthly bill is $54.
Durham Internet Service Providers Provider Name Locked
charged me $30 to send two technicians to connect my modem and flip a switch. The technicians were 10 hours late.
I scheduled my appointment with
Durham Internet Service Providers Provider Name Locked
for the day I closed and moved in. Closing was at 9 am. Movers were to arrive at 11:00 am.
Durham Internet Service Providers Provider Name Locked
was scheduled to arrive between 1 and 2 p.m. They did not arrive until after 11 p.m. I was given the option to reschedule but that seemed like a poor risk.
I felt sorry for the technicians. I know they had been at work for well over 12 hours. I know that they probably were not paid well for their services. Once they arrived they did a good job. Of course, I think it could have all been done remotely.
What the technicians and
Durham Internet Service Providers Provider Name Locked
failed to tell me was that wherever I had my modem switched on I would be chained to that location unless I pay an additional $64.00 fee to have the technicians return to my home and throw the switch again.
I have 5 cable outlets in my home. The $64 fee is to turn on 1 more outlet. If I want them all turned on in the hopes of avoiding more surprises and additional fees that will be $24.99 per outlet.
My internet connection is fine, the customer service is very poor- excepting the professional woman who broke the bad news to me about the fee to flip a switch.
When you have cable installed make sure all your outlets are activated so when you want to rearrange you will not have to pay an outrageous and unnecessary fee.
- Kathy L.
C

Rating
Customer assistance was no very smart, explained my request twice to one, 3 times to another, and from a third was given the wrong information. ANDthey jacked up their price, penalizing me for wanting only internet, no other service. Highly irritating.
- Amy H.
F

Rating
Overall, the fact that
Durham Internet Service Providers Provider Name Locked
is the only company that provides the highest Internet service has created terrible service. Service goes down constantly, for no apparent reason, and it's been like this for years. This provider has a monopoly on Internet speed and has been a constant source of frustration.
- Karen L.
A

Rating
I have been pleased with the service, the few times that I contacted them in 2 years. The person I spoke with the last time handled my quickly and was helpful. He was not as friendly as others at spoke tobut his job well,
- CHRISTINE B.
C

Rating
It seems like jumping on the bandwagon to be critical of one of the large cable companies at this point, but an honest review is an honest review and I've written plenty of good ones when warranted.
We had utilized
Durham Internet Service Providers Provider Name Locked
for over 10 years despite being dissatisfied for quite some time. Finally overcame the laziness, fear of change, or whatever and dropped them earlier this year for a satellite provider. We were unhappy with the continually escalating prices and the annual process of returning DVRs/Receivers because they just stop working.
Needless to say, I was blown away when I saw the improvement in hardware, DVR storage space, offerings, services, functionality, etc. that satellite provided and we made the switch earlier this year and never looked back. The straw that broke the camel's back was that we had a cable strung across our lawn when it was replaced in Nov 2013. Finally called the week before our pool was to be put in and said it HAD to be done in the next week as we would have heavy equipment rolling through that area for the next 3 to 4 months. Naturally it didn't happen so I called and asked for a manager and told them they had 24 hours to come bury the cable I would switch to DirecTV.
They didn't come.
I'm so glad now that they didn't.
Having said all of that, we haven't had any issues with our internet service, which they still provide. Just hope we never have a problem as I don't look forward to the service if/when I ever have to call them...
- Mark E.

All Internet Service Providers in Durham, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

2-brother renovation

220 dogwood st
Cary

2gbhosting

120 Woodburn Rd
Raleigh

Aaron's Computer Works

2137 Baker's Chapel Rd
Smithfield

Affordable Mobile Marketing

4637 Crabtree Boulevard
Raleigh

Alexander Technical Resources

1263 Glenwood Ave SE

Amazon Business Services

41325 clear water way

AT&T

Cary

AT&T

5348 Mcfarland Rd
Durham

AT&T U-verse Raleigh

1220 Robinson Ave
Raleigh

ATKINS WIRING

813 Northampton Dr.
Cary

Audio Advice Inc

8621 Glenwood Ave
Raleigh

Author's Boutique

410 N. Boylan Avenue
Raleigh

Barking Bird Media Web Design

3013 Varcroft Rd
Knightdale

Chase Web Solutions

3650 Rogers Road
Wake Forest

Clear Internet Sales

1058 W Club Blvd
Durham

CMB Network Support

9139 Boulevard 26

Comcast Cary

8322 Chapel Hill Rd
Cary

Comcast Durham

119 W Main St
Durham

CommercePundit.com

1625 Lakes Pkwy.

CONSUMER ELECTRONIC SERVICE

517 E Chatham St
Cary

coyotegraphics

607 dycus rd

CYBER DISH INC

3646 TOP OF THE PINES CT
Raleigh

Dish Network Durham

123 E Main St
Durham

Dish Network Durham

123 East Main Street
Durham

Dish Network Raleigh

500 S Salisbury St
Raleigh

Dish Network Raleigh

500 S Salisbury St
Raleigh

DSL Raleigh

Raleigh

EHome Compass

110B Circle Seven Dr
Middlesex

ForbenMedia

7401 Summerhill Road

Frontier Communications Corp

5003 S Miami Blvd
Durham

Geeks on Call

2530 Meridian Parkway
Durham

Greencastle Web Design

676 Shannon Drive N

H B Inc.

2625 Hunters Meadow Lan.
Raleigh

Homemade Design

41 Monument Ave

JHMWebDesign

26 Chancery Pl
Durham

LeadsNearby

2804 Anfield Rd
Raleigh

Leapdog Marketing

2501 Blue Ridge Rd
Raleigh

NET FRIENDS, INC.

327 W MAIN ST
Durham

NORLINX

5100 Unicon Drive
Wake Forest518

OMG Smartphone Solutions

10500 Glenwood Ave
Raleigh

Payday Loans

5007 Southpark Dr
Durham

PC Technika

12205 Inglehurst Drive
Raleigh

PCPC Support

Nationwide Support Center

Performance Media Placement

23172 Plaza Pointe

Price Right Computer Repair

2530 Meridian Parkway
Durham

Rungs LLC

PO Box 10503
Raleigh

Strategic Marketing Solutions Inc.

6213 Clamshell Dr
Wake Forest

Surazal Systems, Inc.

875 Walnut Street
Cary

T MOBILE

12920 SE 38th St

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

The Colors of AJ Web Services

Triangle Area and Beyond
Durham

The Customer Advantage-Groupon

929 Lorain Ave
Durham

The Right Way to Write

30 East Georgia Street

Time Warner Cable Cameron

100 Factory Shops Rd
Morrisville

Time Warner Cable Carrboro

206 W Main St
Carrboro

Time Warner Cable Cary

8322 Chapel Hill Rd
Cary

Time Warner Cable Chapel Hill

135 Franklin St
Chapel Hill

Time Warner Cable Chapel Hill

105 N Columbia St
Chapel Hill

Time Warner Cable Clayton

328 E Main St
Clayton

Time Warner Cable Durham

708 East Club Boulevard
Durham

Time Warner Cable Durham

801 Ramseur St
Durham

Time Warner Cable Durham

105 W Main St
Durham

Time Warner Cable Fuquay Varina

127 S Main St
Fuquay Varina

Time Warner Cable Garner

903 W Garner Rd
Garner

Time Warner Cable Morrisville

101 Innovation Ave # 100
Morrisville

Time Warner Cable Morrisville

4200 Paramount Parkway
Morrisville

Time Warner Cable Raleigh

2505 Atlantic Avenue #101
Raleigh

Time Warner Cable Raleigh

101 E South St
Raleigh

Time Warner Cable Raleigh

2505 Atlantic Ave #101
Raleigh

Time Warner Cable Raleigh

2505 Atlantic Ave #101
Raleigh

Time Warner Cable Wake Forest

216 E Roosevelt Ave
Wake Forest

Time Warner Cary

404 W Chatham St
Cary

Time Warner Durham

708 East Club Boulevard,
Durham

Time Warner Raleigh

105 E South St
Raleigh

WARP COMPUTERS

4701 Atlantic Ave
Raleigh

WEB BASIX

2530 Meridian Pkwy
Durham

Web Media Marketing Pro

4523 Golden Meadow Dr

Webb Design

PO Box 690661

Whiteboard Creations

204 Wax Myrtle Court
Cary

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

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