Durham Internet Services

in Durham, NC

Internet Service Reviews in Durham

D

Rating
I arranged to change phone and internet service to Frontier from Time
. Have to keep switching every few years to get the 'new customer' deals. Frontier person told me they would arrive between 8-12 to do the service. No one showed up. I called customer service. Told me they would arrive by 5pm. No one showed up. I called customer service. Told me they would be there by 8pm. No one showed up. Wasted an entire day waiting. Called and complained. They did show up the next day and hooked all up. But did not leave any of the instructions for their phone service or the modem. I finally got the PDF for the phone, but still waiting for the modem info 2 weeks later. Tech also told us the phone line was old and needed to be replaced. Said they would be out in 7-10 days to replace it. It is now 15 days and counting. I am waiting to see if they try and charge me the 70$ service/install fee after not showing up.
Internet service is ok, but noticeably slower than Time
(even though the Time
was 15mb/s and the Frontier is supposed to be 24mb/s).
No service contract, so its not looking good that I stick with Frontier.
- PETER H.
D

Rating
Ok, First, this company charges $100 start-up fee, and the monthly
charge is $50. This is the best service price we could find for our area
which offered a month-to-month service with no cancellation penalties.
The service is not very good. It runs on a cellphone signal, so it's not
equipped to handle anything more than cellphone usage. I am disappointed
with the quality of the service, but for the price and the ability to
cancel the service at anytime without penalty, I was ok with that. As more and more technology runs on the cloud, the quality may improve, but for now, what a let down...
Here's my biggest gripe with this company. I have it for 4 months. 3 out of 4 months, The have prematurely suspended my service and required payment either 2 or 3 days prior to the new billing cycle. Essentially, I've lost 2-3 days each month for which I paid for. I attempted to resolve with the company, but the representatives simply read a generic response over and over. It's like they don't even listen to what you are saying at all. Imagine you ask for a bottle of water and someone gives you a cookie. Then you correct them, and explain that you had asked for a bottle of water, and then they just tell you the cookie is good. It's a complete disconnect.
I was never able to resolve my issue, but I will certainly not continue to pay for a full month's service and get only partial, so I'm cancelling my service at the end of this month. Beware! It's nothing short of THEFT as far as I am concerned.
- Jonathan M.

Durham Internet Service Articles

Internet Service reviews in Durham

C

Rating
,Internet, TV and phone bundle purchased after we moved to
Durham Internet Service Providers Provider Name Locked
a year ago February. To date the number of internet outages has been tolerable, but the speed is not what I was accustomed to with Comcast. The TV service is irritating with the frequent pixelation of the picture. The phone service is terrible, which is why I am shopping on Angie's List for a new provider. Our phone is out for several hours 3 or 4 days a week, and requires rebooting the modem every time it happens. If we are on the internet or watching TV, we either must wait to finish what we are doing or stop what we are doing to stop and restart the entire system. I would eliminate the land line if I didn't need a fax machine. I will be looking for individual providers at this time - no more bundles. As to whetyher or not I would use this provider again - it depends on the competing service providers. I would like reliable service, which
Durham Internet Service Providers Provider Name Locked
has not yet provided, but I have not tried any other providers yet
- Audrey K.
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All Internet Service Providers in Durham, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

2-brother renovation

220 dogwood st
Cary, NC

2gbhosting

120 Woodburn Rd
Raleigh, NC

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

Aaron's Computer Works

2137 Baker's Chapel Rd
Smithfield, NC

Academic Secrets

Durham, NC

Affordable Mobile Marketing

4637 Crabtree Boulevard
Raleigh, NC

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Amazon Business Services

41325 clear water way
Austin, TX

AT&T

Cary, NC

AT&T

5348 Mcfarland Rd
Durham, NC

AT&T U-verse Raleigh

1220 Robinson Ave
Raleigh, NC

ATKINS WIRING

813 Northampton Dr.
Cary, NC

Audio Advice Inc

8621 Glenwood Ave
Raleigh, NC

Author's Boutique

410 N. Boylan Avenue
Raleigh, NC

Barking Bird Media Web Design

3013 Varcroft Rd
Knightdale, NC

Best Edge SEO

410 N Boylan Ave
Raleigh, NC

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

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