Cornelius Awning Installers

in Cornelius, NC

Sample Reviews

F

Rating
On April 11 2014 I contacted New England Canvas Manufacturers LLC/
about having 2 awnings replaced at my property. On April 15th I met with
a representative of
Mr.
who gave me an estimate of $790 plus $31.60 tax for a total of $821.60 to replace the two awning which are located on the 3rd floor, Mr.
informed me that it would be 6 weeks before they would be ready and that they would be using the existing hardware. After conferring with family members I decided to contact
and have them proceed with replacing the awnings with half down and half upon completion. On April 17th an electronic withdrawal was made from a household account at
Credit Union in the amount of $410.80.







starting in June I called
on
16th (just over 9 weeks) and asked them ‘when’ were they coming to take down the old awnings, I was told by the company’s owner
Yennaco that no order had been taken to replace my awnings, when I informed them that an electronic payment had been made to them on the 17th of April Miss Yennaco informed me that the order had the wrong name on it and it was under my first name “
” she apologized and told me they would be out the following week and I specifically told her that they were to call me when they were on their way, I did not see them the following week and I was given the excuse that they brought the wrong ladder and that they didn’t know I wanted them to call. I called them on
22nd no phone call returned I called them again 3 times more on
23 and no return calls, 3 times more on
24. I called again on Monday
28th and left a message that they either send someone out by the end of the week or I want my deposit back, again no call from Miss Yennaco, I sent the following e-mail on
31st





Miss Yennaco

I spoke with you Monday about either sending someone out here to remove the awnings that I already put half the deposit down,16 weeks ago or I would like my deposit back. I was told on the day your man came here to give me an estimate that it would be a 6 week wait time. I have still heard nothing, no response what so ever, no phone call with an apology and refund of my deposit, no e-mail, no one showing up to take down the old awnings, nothing. I will contact my lawyer tomorrow seeing how I gave you to the end of this week to respond.


I received the following e-mail reply on August 5th, 5 days later



Hi,

Thanks, as you will note on your paperwork there are no cancellations.



Thanks,

Yennaco
it was only after I threatened legal action and that I would be contacting the Better Business Bureau that they came out to remove my old awnings. I sent the following e-mail on august 5th



To
Yennaco Aug 5 Miss Yennaco

I am finishing up a letter of complaint that I will be sending to the Better Business Bureau within the hour that details from the first time I contacted Atlantic Awning on April 11 through last Friday when I expected my deposit to be returned and how I have heard nothing from you until this recent e-mail, a time period of 17 weeks on something that I was promised would take 6 weeks when I spoke to Mr
on April 15 when he came to estimate the awnings. 11 weeks after the time promised, at this point I don't know if I want someone from
doing anything on my property considering the way I have been treated from not even having the correct name on the work order to not contacting me when I clearly asked that your workers call me when they were on their way to take down the Awning 2 weeks ago. the lack of professionalism that I have experienced with
leaves me wary of any product from your company , I have worked for professional contracting companys in renovating apartment's in the Back Bay section of Boston as well as Brookline and
NH and I can tell you that if the people who contracted that service had been treated the way
has treated me, we would have been thrown off the job sight and asked not to return. I have already removed one awning on the back of the house which took me less than 5 minuets without a ladder. if your people are not here first thing in the morning than I would ask you once again to return my deposit or I will move forward with legal options in recovering it as well as any legal fees and court cost's.

I expect to have a reply from you within the hour.


Regards



I received the following reply on August 5th






On Tuesday, August 5, 2014 12:14 PM,
Yennaco <
@
.com> wrote:





Hi,

We would like to remove the awning tomorrow morning the 6th. Let me know if this works.
Thanks,

Yennaco

They came out first thing in the morning to remove the awnings “17 weeks after I ordered them and put half the money down” and under threat of a lawsuit I sent the following e-mail on august 25th



To
Yennaco Aug 26 at 8:25 AM

Ok so its Aug 26, tomorrow will
the 3 week anniversary of your people coming out to remove the awnings after waiting almost 20 weeks from the time you accepted payment to replace them.

can I expect them to be installed this year or am I hoping for too much?



JM
Again I have heard nothing from either Miss Yennaco or
and it is for this reason I am writing a complaint to the Better Business Bureau.
I sent her a copy of the complaint that I sent to the Better Business Bureau and this was her reply
Yennaco Thanks for this and your yelp review! To Me Thanks for this and your yelp review!







bottom line is, this is what you'll be dealing with if you chose




I'm going to the courthouse tomorrow to file a small claims lawsuit



















- james M.
A

Rating
Everything as promised. Calls promptly returned. Managed a rush job just before a holiday. Totally friendly and professional.
- Libby D.

Awning reviews in Cornelius

A

Rating
Cornelius Awning Companies Provider Name Locked
was very professional. He came to the house twice (second time to confirm measurements) and even modified the size at the last minute due to some water runoff concerns. He said the interval between order and installation would be 4-5 weeks but he was ready in 3. The awning is exactly what we wanted and makes the deck a year round use area. It also keeps water from running through the deck so the patio underneath is now dry all the time. The framework is very strong and easily supports the 2 ceiling fans I have installed.
- Peter D.
A

Rating
It was a pleasure working with this company. Our salesman
Cornelius Awning Companies Provider Name Locked
took all the time necessary to personally make sure I was completely satisfied. He is polite and professional. He took time to review the process, offered a large selection of material, accurately measure, and ensure proper installation. He and his team make the awnings and frames in their own shop so they fit perfectly. They were flexible with my calendar for installation and them installed both awnings in one day. Great price, quick completion. The awnings look fantastic. I would highly recommend this company.
- suzette T.
A

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Perfectly. Crew was quick, clean and thoroughly efficient. I could not have asked for a better experience.
- Linda K.
A

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Everything went very well, ahead of schedule. A.D. arrived a little before the scheduled time, that was great, he accessed the damage and gave suggestions as to what needed to be done. He gave me an estimate. We set up a date/time for them to come and get the awning. Within two weeks the awning was repaired and on its way back. The wiring was repaired for all three units. The awning was replaced and better than before. While working on the awnings, they cleaned all of the awnings so now they all look new. They also took screening off of the awnings that were not necessary. All three workers were very professional and very diligent in their work. When they left, they cleaned up after themselves.
- cheryl B.
A

Rating
We contacted the provider after having talked to a variety of other companies. They came to my property and inspected the site, showed us the options and models and explained the pros and cons of each model and type of awning. We even asked them about models that other companies showed us and they also gave us offers for those as well after explaining any differences among them. They left us brochures with the specific awning models that we decided to consider.
After deciding on the specific model, we called and asked them to do the installation after coming back from vacation. They agreed accommodating our schedule. They showed up on time (with a crew of 3) and completed the installation within an hour as promised. One of the guys explained to me how to maintain it and how to adjust its slope (our awning model had this capability).
Overall a great experience with no issues, no delays and no misunderstandings. I definitely recommend the company to anyone who wants to install awnings in their house.
- John K.
A

Rating
I was impressed with the punctuality and professionalism. I contacted 2 other awning companies and their price range for removal was ludicrous! Not only was my project completed within days when all other lead times were several weeks out, it was completed at the best pricing too!
- Chelsi A.
A

Rating
Nick and
Cornelius Awning Companies Provider Name Locked
were right on time and did a thorough job of taking off all the screens, cleaning them and putting them in the garage for us. They then cleaned all the windows inside and out and explained some problem areas. We are putting our house on the
Cornelius Awning Companies Provider Name Locked
and it will help make a good impression with clean windows!
- Charles P.
A

Rating
The provider came to the house to measure, and show us fabric samples. They took the time to explain the levels of quality of each line of fabrics. This helped me make an informed choice. In less than 2 weeks the awning was completed and installed. It looks great and the quality is evident.
- Peggy R.
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All Awning Companies in Cornelius, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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Chapmans Roofing and Repair

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