Casar Internet Services

in Casar, NC

Sample Reviews

A

Rating
I recently switched from AT&T broadband to AT&T
for internet service. I absolutely love it! Why didn't I do this sooner? Part of the charm was the wonderful, professional installation person who set up my
. He was so knowledgeable, and he took the time to explain everything very clearly. He did wiring and set up my wireless connection. He insisted we try out my internet connection before his departure to make sure everything was working well, and gave me many tips. He did not act like he was in a rush to leave or too busy to provide a thorough explanation of features. I appreciated a job well done, and I love the product!
- C Lynn B.
F

Rating
Three days later a service tech arrived and promptly confirmed that it was a
signal issue. I was asked to sign a work order that had the service call costs on it. When I protested signing he said no worries I would not be charged. Three days later
changed out some lines and I was able to get a signal. When my bill came I was charged for the service call I was charged for the service call and the days I had no service. After an hour on the phone and asking to talk to higher levels of mgmt. I hope things have been resolved. I have yet to see the updated statement that I was promised.
I would not use
if I had a choice.
- Jay C.

Casar Internet Service Articles

Internet Service reviews in Casar

F

Rating
The technician never arrived on
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28. I called to schedule a new appointment and they said someone would call me. I told them to call my cell phone because the home phone service provided by them does not work. For the next two weeks, they kept calling my home phone, but could not reach me or leave a message because the phone service they provided did not work. I finally reached someone who was willing to actually schedule a technician, something everyone I told to at Comcast seems very remiss to do. They will transfer you repeatedly to avoid scheduling a technician. Finally, a technician came out on August 9th and said there was no problem in the house. There was a problem in the line coming to the house and that would require a different technician. Surprisingly, a second technician arrived three hours later and told me that there was a problem in the line down the block. It took him all afternoon to restore it. Finally, the phone and TV were working, but the internet was still not working properly. The outside technician said the inside technician would fix it. The inside guy came in and said he did not know how to fix, but, if I were to call Comcast, they would be able to fix it remotely. He left and I called Comcast, yet again, after having spent hours on the phone with them over the course of two weeks. The first person I talked to transferred me to an internet expert who could not fix it remotely. He said he would transfer me to someone to schedule someone to come out. The next person on the line said she was an internet expert and she would fix it remotely. She could not fix it and said she would transfer me to someone who would schedule someone to come out. The next person on the line said he was an internet expert and he would fix it remotely. I went through five internet experts who were unable to fix it remotely. Finally, someone scheduled a technician to come back out on Tuesday, August 12 between 3 and 5 p.m. On Tuesday, August 12th when no one arrived by 5 p.m., I called Comcast to ask where my technician was and what time they were coming. While on hold, I listened to the Comcast service guarantee. When I finally reached a live person, he would not say where my technician was, when he was coming, or why he did not show up. He asked me to reset my modem. I told him I had gone through this for weeks and asked him to please send someone out to fix it. After going round and round with him for about an hour, he finally said he would transfer me to someone who could schedule the technician to come out. The person who picked up said he was an internet expert and he could fix it remotely. When he was unable to do so, I asked him to schedule someone to come out. He said he would have to transfer me to someone to schedule an appointment and, in so doing, hung up on me. It is now August 18 and my internet has not worked properly since
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25. I have a new service provider scheduled to come out this Saturday when I will cancel Comcast/
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once and for all.
- Paul O.
B

Rating
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. The techs had been in the area like a week before and installed a wireless system. It was interfering with my phone line system. He updated my equipment and there was no charge. I now have good and fast service and seldom get dropped. I do have to reboot the router from time to time to use my tablet or for the tv. They will work with you to bundle services for lower prices. My phone service is good as well.
- Pamela M.
C

Rating
A call was made re the persistent internet disconnect, an issue that has been ongoing for well over a year. The service calls have been made too frequently as they've proven ineffective. One of the service reps told me that there wasn't anything they could actually do about the problem; however, there would be little
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of a rate reduction on the basis of that.
The problem with the internet which also impacts the phone is problematic and would not be tolerated if there was a reputable option. However, I'm informed that the available option, Century Link, has significant issues as well. The ISP, Frontier, reportedly provides a good service but does not service the zip code area, 98178.
- clifford T.
A

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Severe thunderstorm passed through Nashville about 8:30PM, knocking out electric power to our condominium. When power
was restored, phones and TVs had no signal. I called the repair line and was able to schedule repairs for the next afternoon
between 12:00 PM and 4:00PM. The repairman called on the cellphone at 11:45AM and said he would be there in about 20-25 minutes.and arrived on time. He checked outside first and then came in and checked the inside wiring, replaced the gateway and
the set-top boxes with new ones, programmed the remotes and service was restored...
- W E F.
A

Rating
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has always been very easy to work with, from online shopping for the best program and rate for me, initial connections of all 3 services, to repair and maintenance services. Their representatives have been punctual and professional.
- George D.
F

Rating
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uses off shore customer service and the language
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was very high to the point that they would try to argue and accuse the customer of lying. The service went out and after many calls to
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they told me I needed to upgrade my modem at a cost of $200.00 then six months later it all happened again only this time they didn't charge me and after all that the service never improved it was barely faster than dial up. This company is a band of rip off artists and because of the laws and rules there is nothing to be done unless the customers decide to stop using them.
- John J.
C

Rating
This company bought out Bridgemaxx( my initial provider) When
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took over they raised my rate by 3 dollars and what ed to charge me by the Gigabyte for usage--- I complained and they adjusted the useage rate to unlimited-- for a period of 1 more year-- then I'll have to pay more for gigabyte. I'm not a large user of bandwidth or gigabytes. I'm limited with speed to 1MB/sec--- which I can live with. But I will not be limited on useage--- I feel they should honmor my initial rate with Bridgemaxx.--- I will be probably going to Syringa (4G/LTE) 20MB/sec at the end of this 1 year period
- Gregory G.
F

Rating
I knew my modem was fine. Got a local tech to install a new router. When he came with the new router, he told me I did not need a new router that mine was fine. He was honest enough to not sell me something I did not need. He charged $15 for a service call which I thought was very reasonable, especially since he was not making a sale.
- Barbara G.
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All Internet Service Providers in Casar, NC

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Best Practice Institute

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