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"We were in the winter season and I had a furnace not working. They never showed up nor did they call to say the couldn't come. I wasted a day with no heat" before I called someone else. I also had a prior experience with them when they put a hot water heater in my home. After about 3 days it stopped working. He told me it would be a week before he could get back to fix it so I had to hire someone else to repair the new hot water heater.

-Carol P.

"They gave me a 4 hour window for them to come look at my water heater. They called and said they were Running behind because of all the snow. We had a light snow" dusting so I wasn’t sure what the travel issue was. I rescheduled for the next day and they gave me a 10am-2pm window. At 1:30 I called and got transferred to someone who told me the technician wouldn’t be there for another hour or so. I had a 2:15pm appointment so I ended up just cancelling the service call. What good is a big deal when you can’t even get the company to come out and do the work in a timely fashion?

-Harvey F.

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Local Articles in Burlington

When should I replace my water heater?

Dear Angie: My water heater is past its expected lifetime. Should I automatically replace it or wait until it fails?

Water heaters

Standard storage tank water heaters typically need to be replaced after about a decade, but they can last years longer with some homeowner maintenance. When the time comes to buy a new one, there are more options for consumers to consider.

More energy-efficient water heaters are coming this year. Learning the facts will help you to replace your water heater on your terms, rather than letting it become a last-minute problem. (Photo courtesy of Angie's List member Joseph K. of Boston)
Water Heaters

Changes coming this year will make water heaters more energy efficient, but may create some difficulties for homeowners.

Circuit breaker box with door open
Electrical, Heating & A/C, Water Heaters

It's smart to take action to reduce energy use when you're away from home. But find out why top electricians say turning off circuit breakers isn't a good idea.

If you notice moisture around your water heater, you may need to replace it. But first, make sure the water isn't coming from a leak in the fittings or connections to the tank, or from the temperature/pressure overflow pipe, instead of the water heater itself. (Photo by Water Heaters Only Inc.)
Water Heaters

Rumblings? Leaks? Rusty water? More than 10 years old? Don’t wait for a catastrophe: Be alert for these indicators that your water heater is about to fail.

Not only should you know where your water heater is, you should have clear access to it, says Carpenter. (Photo courtesy of Water Heaters Only Inc.)
Water Heaters

Keep your water heater in tip top shape longer by following these simple tips for regular maintenance that could even lower your utility bills.

Angie's Answers


You have to put your self in the shoes of a business that is in business to turn a profit of some sort. All businesses have different overhead which in turn decides what their bottom line would be on their services. I personally would not go with an unlicensed professional for this type of install. You are messing with gas, venting issues, electrical wiring{electric water heater} and updated code issues such as a drain pan and tempature and relief drain lines for heaters that currently do not have them. I do agree that there are some companies that are way out of line for their installs but most of these companies are the really big companies that have very high overheads  I would assume. Tank type water heaters have changed over the last several years and with these safety changes come bigger prices. The price of steel thanks to China is skyrocketing and tank type water heaters are made of steel. Most wholesale plumbing supply companies cannot match what the big box stores are selling at retail to consumers. I happen to think from research that heaters such as Rheem, Bradford White and AOSmith who have been in business forever make a better product than what you can buy in the big box outlets. You also have to take in consideration the location of the water heater that is being replaced. Is it in the house, basement, garage or attic. Most 40 and 50 gallon water heaters that are purchased in a plumbing wholesale store in Texas cost between 300-340 for a 6 year warranty heater with 6 year on parts and tank. Speaking of warranty. Most big box companies will take a least 24 hours to a week to get your warranty problem taken care of. Most reputable plumbing companies will give same day service if they installed the heater.

So lets break down a typical install at cost to a licensed plumber in Texas

Heater: $315, water shut off $6.50, water flex lines or unions to code $20, gas flex line and cut off to code $12, misc fittings $15, Total $368.50 Lets add a 35% profit which is some what low  for a business $129, Total 497.50

This doesnt  include permits, pan and drain or any venting issues. The vent must go from the heater to the outside of roof using double wall vent.

Cost of permit on average $60

Most plumbing companies allow for 3 hours of time for a water heater. This includes picking the new one up. Delivering out to house. Draining and removing old water heater. Hauling off old heater. Installing new heater up to code. Going down to city and pulling permit.

Average Labor charges for heater installs $400

That would make this install run without extras on any code issues $957.50

I just had a 50 gallon gas water heater installed in my house for $1200 but I needed a pan installed. I used a licensed plumber.





The primary complaint about tankless water heaters is that, unless you pay for a really oversized one, they do not keep up with high demands like clothes washer or tub or shower, or if you have multiple hot water demands going at one time.

The reason hot water heaters are used is because they can heat up and store enough water for an ordinary demand like a shower or clothes washing, and larger ones like 50-60 gallons can handle multiple simultaneous demands. Out 60 gallon heater handles washing machine, dish wahser, and a shower simultaneously without going from hot to warm. An on-demand system heats the water as it flows through the heater, with production of hot water having to equal the total demand at any instant. This they can rarely do - especially gas-fired ones, for which the power is usually much cheaper than with electricity.

Google the search phrase - on demand water heaters

to read articles on the issue, and EPA and EnergyStar program writeups. Consumer Reports also has comparisons and evaluations (though you have to subscribe to read review articles).

There could be. Different municipalities have different rules (codes). However, I have never heard of a plumber being the code enforcement guy. I have never heard of a plumber being able to collect a fine from a homeowner. It may cost you $150 to bring it up to code, but that should be included in the repair cost. You would need to check with your city (usually Department of Code Enforcement or Plumbing Commission). If he put it in writing, you need to send them a copy.
Make sure they get a permit if required. Ask if they will haul away the old. Type of new heater installed and tank warrantee. What kind of parts will the price include, you should have an expansion tank installed and make sure they counter balance the pressure to match the static pressure in the home. Should also include new dielectic unions, do not reuse the old ones. See what the rate for extras is in case they need to do additional work. Check references if possible.

Tim Littrell
Littrell Plumbing and Bath Designs

Water Heater Installation And Repair reviews in Burlington


I chose to use them because they had about forty reviews on a very high grade on Angie's List and my next door neighbor works for them. They are very knowledgeable and very good at working with me to get the new supply outlets and return,
Burlington Water Heater Installers Provider Name Locked
, gross, get that all located to the reconnected system. They have good workmanship. They take care of the details. The job looks like its going to be on schedule. They show up every morning just after 8 o'clock, bring the gear in and get to work.
- Mark M.

Burlington Water Heater Installers Provider Name Locked
is fantastic. We use him roughly 3-4 times per year. He also assists in checking our gas furnace and air conditioning unit. He is just fantastic. Quite a few of our neighbors have begun using him as well.
- Loretta G.

They were courteous and polite. They were very prompt. There were one to two people here doing the work. They were a bit pricey but they did a good job.
- Larry J.

I purchased a brand new hot water heater with them and it never worked. I took two days at home while they attempted to fix the problem. I told them I did not want this heater and wanted a new one, but they assured me they could fix it. It took them until the last time to bring someone who is knowledgeable about the situation to tell me I needed a new heater.
- Vicki M.

Burlington Water Heater Installers Provider Name Locked
was very professional. He explained what he was going to do before starting and was quite clear that if we had any questions about what he was doing, he would stop and explain, that he did not mind interruptions to make sure we were satisfied. Job was completed quickly, work area was kept neat and cleaned up nicely at end. Once complete,
Burlington Water Heater Installers Provider Name Locked
provided recommended operating and maintenance guidance. He also made sure our existing hot water recirculating pump was re installed and functioning.
Overall, I am very pleased and would recommend this company for future work.
- Marcella M.

Went Great!
Burlington Water Heater Installers Provider Name Locked
was a very good technician, friendly and on time.
Burlington Water Heater Installers Provider Name Locked
followed up well with the appointment planning. Everything works well now.
- Rebecca Y.

I live in a unique condominium that has the Water heater on the 3rd floor. I was given an assessment of what could be the problem. I was provided the same information on the internet that I found via my own investigation though he did provide a printed version which was greatly appreciated. I was given quotes to replace every component that could be the cause of the problem (approached it with a shotgun fix) as well the labor. The engineer/technician was very punctual and professional. I asked for several quotes on all the parts and labor as well quotes for a new Water heater before the technician left and he noted it. I waited from Wednesday until Monday before e-mailing them as I had not received any response to my quotes. Monday (after sending a reminder) I got a response from
Burlington Water Heater Installers Provider Name Locked
. He gave me a quote for all the parts and labor. I then asked for a quote on a replacement Water heater with all new components. He responded by telling me the following, "Our business expertise for 33 years has been water treatment and our licensed plumbers have much experience in plumbing, products and applications for water treatment. Your current water heater setup is something we are not familiar with. After talking with our licensed plumbers and our president, we recommend you contact a company with more experience in heater products and applications."
Now I have to start all over. Moreover, My water heater was working 95% of the time and I wanted to get it fixed before it stopped working entirely. After the technician left on Wednesday, it has not worked, at all, since.
I did ask if they specialized in Water heaters prior to requesting a specialist and they confirmed. Back to the drawing board for me.
I cannot say I would or would not recommend their services, but I can say that they were only willing to perform work under their conditions without offering any other professional and/or friendly advice.
Thank you,
Dissatisfied customer w/o any hot water
- Shannon C.

On call workers made the repair on a Saturday, where given prompt notification by
Burlington Water Heater Installers Provider Name Locked
when to expect arrival. Guys where really trying to work a little faster than what I would of preferred which caused them to move a half filled water heater out on a 2 wheel cart. The cart broke my glued down
Burlington Water Heater Installers Provider Name Locked
to water heater room on my laminate floor getting a "run" to get over it, which in turn caused them to
Burlington Water Heater Installers Provider Name Locked
water heater off the cart onto my living room floor, what saved them from more damage was the fact they rolled my area rug up and trapped the floor. Overall this turned out to be a fast job and got hot water back into the home in timely manner.
- Johnie W.

All Water Heater Installers in Burlington, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

3G construction


5 star bathroom remodeling

2507 Sharpe Rd

A-CO Heating and Cooling LLC

6274 AL Philpott Hwy


P.O. Box 10943

Advanced Appliance Service

3907 Reynolda Rd

After 5 Plumbing, LLC

3348 Alma Ln.

Agnew's Plumbing and Repair

1042 sandy cross rd.

All & All Maintenance & Cleaning LLC

1457 Embler Rd



Allure Plumbing

20 Whitaker Pl

American Home Shield

889 Ridge Lake Blvd

Ander Walker Plumbing, Inc.

319 Elam Ave


16501 Ventura Blvd Ste 500

AR Home Improvements, LLC

216 Athens Drive
Winston Salem





Beanie's Tots

PO Box 17391
Winston Salem

Berico Fuels Inc

2200 E Bessemer Ave

Branson Plumbing & Solar

5608 Clarence Rd

Canter Power Systems, LLC

2100 Fairfax Rd

Carolina Plumbing Co

719 Mattress Factory Rd

Carolina Quality Heating & Air

3906 Burlington Rd

Carolinas Energy Solutions

4914 Rhondan Rd.

Central Carolina Air Conditioning

1800 Fairfax Rd


PO Box 1977

Crystal Clear Plumbing Repair

5340 Cypress lane

Dan's Handyman Services

5400 Audrey Rd.

Dease Plumbing LLC

107 Back Forty Dr
Winston Salem

Delta Mechanical Inc

2486 Lawrenceville Hwy

Dennis Well & Pump Service Inc

PO Box 1867

DirectBuy of Indianapolis

8450 Westfield Blvd

Dotson Plumbing

223 N Cherry St

Dream, Design & Build, LLC

803 Celtic Crossing Drive
High Point

Earl On Call A Handy Man Company

556 Brintle Rd



Enhanced Heating Cooling

5441 Lumley Rd

Gary Griffin and Son Plumbing Company INC.

2324 Wickham Rd

Green Planet Energy Solutions

9101 Southern Pine Blvd Ste 320


6905 Downwind Rd Ste G

HnH Plumbing Inc.

2618-A Battleground Ave #295

HomeQuest Construction

2779 Alamance Rd

Hopkins Plumbing & Water Filtration, LLC

409 Fernway Drive

JDB Plumbing

7185 Friendship Church Road

Jimmys Plumbing & Repair, Inc.

1730 Jackson Lake Rd
High Point

John Michael & Associates, Inc

119 Seminole Dr
Winston Salem

Johns Plumbing HVAC

PO Box 8496


302 Concord St

Kay Heating & A/C

809 Post St

Leonard Power Vac & Home Improvement

5950 Skylark Road


7404 Elmont Ct
Browns Summit

Master Plumbers of NC

PO Box 570


7103 Lukes Ct

Mitchell Floor Covering

5218 Harvey Road

Mr Rooter Preferable Plumbing

1707 Tucker Street

NC Benchmark


NC Solar Now

3401-101 Atlantic Avenue

P F Plumbing

6221 Hacker Bend Ct
Winston Salem

Pessolano Plumbing Inc

PO Box 10253

Pete Wall Plumbing Co

835 Winston St

PF Plumbing

6221 Hackers Bend Ct
Winston Salem

Pro Plumbing Heating & Air

446 Teebo Road




P.O. Box 2592
High Point

R&R Plumbing

7204 B Stinson Hartis Rd.
Indian Trail

Randell McLendon's Plumbing Co.

2966 S. Church St.

Rapid Recovery

4219 A. Edith Lane

Raymond Brown Well Company

PO Box 337


P.O. Box 485
Pleasant Garden

Realized Renovations

1400 Battleground Ave

Rightway Plumbing LLC

546 Griffith Road

ROC Mechancial

145 Mayhew Ln

Roto-Rooter Plumbing & Drain Services

8820 Midway West Rd

Service Experts Heating & Air Conditioning

2815 S Wilmington St

SesCon Inc.

2001 Janell Dr

Sloan Plumbing

225 Forest Dr

Southern Energy Management

101 Kitty Hawk Dr

Sowers Services

201 crosscreek rd

Stanton Plumbing & Maintenance

PO Box 77702

Tedder Construction

2024 Pine Bluff St.

The Plumber

172 Avondale Rd
Mount Airy

The Water Heater Experts

5009 Beatties Ford Rd

Waldorfs Home Improvements

4617 Byers Ridge Dr.

Wall Turner Co

150 Kapp St
Winston Salem


12637 S 265 W Suite 100

Water Purification Consultants, Inc.

682 Blue Rock Ct
Winston Salem



WT Murphy Plumbing Co

412 Shambley Rd

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