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A
"Started the day with a cold shower. I called around to a few companies. I liked all of the details WWH provided over the phone, they had a competitive price, and" were highly rated on Angie's so I went ahead and scheduled an install. I called late in the day so they were scheduling me for the following day. When I told them that would be great since I had family in town they put me on hold and then came back on the line and said one of the guys was not too far from my house and would swing by that day. Fabulous! The install went great. I let SteveP know that I had cats/dogs in the house and to please watch in/out with the doors since one was a new rescue. He said hello to the four legged kiddos and kept track of all the doors while I was busy working outside. Fast forward several months later and I walked into the laundry room late one night and the room was full of steam. I called them the following day and explained what had happened so they scheduled an appointment to come out. I was surprised when it was
that stopped by. It was great to have the same technician. I think all of the single ladies appreciate this so you don't have yet another stranger in your house. Long story short, the thermostat was on the
. The part was ordered, shipped, and
was out the next day to replace the gas control. Yet again super sweet with my crazy four legged crew. Overall, great experience from the folks who answer the phones and do the scheduling down to the install/fix process. I highly recommend them to my friends/family and if I ever need another water heater they would be the first people I would call. Now if they would just take on other home repair services they would be my one stop shop.

-Jaree W.

F
"My water heater is old and rusted and making a strange noise. I have called 3 companies that list on Angie's List that they give free estimates this company" being one of them. I wanted them to look at my water heater to see if it can be fixed or if I need a new one. They were late coming out to my appointment which they said they never give times but they said they would be there in the AM hours and they were not. I talked to 3 people prior to my appointment and none of them said anything about a $50 fee just to come out to my house. The first one was the tech after he looked at the water heater. So I pushed back and said that they list on their Angie's List profile that they give free estimates. I called the company with the tech still there and spoke with a supervisor. He immediately was very hostile and accused me of lying and insulted my intelligence and tried to explain that they only give free estimates when they are replacing something. I told him that's not what it says on their profile and he said I was lying. His customer service was awful and said it was their word against mine. At that point I said that was unnecessary. The supervisor said no one gives completely free estimates when I told him I had 2 other companies coming out to give me completely free estimates he said that was a lie. It isn't a lie I've had a couple free estimates for things around my house before and the other 2 companies already verified that their estimates will be free as they advertise. The supervisor told me that it was the $50 fee just to come out and then on top of that $45 per 1/2 they were there. We settled on the fee of $45 and I then told the techs to get off my property which at first they would not do because they said they had to do paper work so I said they could do in the street and they left. It was the worst experience I've ever had with a service provider.

-Daniel S.

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Local Articles in Burlington

when to install a new water heater

When should I replace my water heater?

Dear Angie: My water heater is past its expected lifetime. Should I automatically replace it or wait until it fails?

Installing a water heater is best left to a professional while homeowners can perform key maintenance.

Water heaters

Standard storage tank water heaters typically need to be replaced after about a decade, but they can last years longer with some homeowner maintenance. When the time comes to buy a new one, there are more options for consumers to consider.

Circuit breaker box with door open
Electrical, Heating & A/C, Water Heaters

It's smart to take action to reduce energy use when you're away from home. But find out why top electricians say turning off circuit breakers isn't a good idea.

If you notice moisture around your water heater, you may need to replace it. But first, make sure the water isn't coming from a leak in the fittings or connections to the tank, or from the temperature/pressure overflow pipe, instead of the water heater itself. (Photo by Water Heaters Only Inc.)
Water Heaters

Rumblings? Leaks? Rusty water? More than 10 years old? Don’t wait for a catastrophe: Be alert for these indicators that your water heater is about to fail.

Not only should you know where your water heater is, you should have clear access to it, says Carpenter. (Photo courtesy of Water Heaters Only Inc.)
Water Heaters

Keep your water heater in tip top shape longer by following these simple tips for regular maintenance that could even lower your utility bills.

Download the Angie's List Fall Maintenance Guide to get started on protecting your home from potentially damaging winter weather. (Graphic design by Matt Mukerjee)
Heating & A/C, Deck Maintenance, Lawn Fertilization & Treatment, Water Heaters, Plumbing, Roofing, Gutter Cleaning, Garage Doors, Fireplaces, Chimney Sweep, Insulation, Auto Service, Foundation Repair, Lawn Irrigation, Tree Service, Windows

When tree leaves and temperatures begin falling, it's a sign winter is on its way. Use this fall maintenance checklist to protect your home from winter damage.

Angie's Answers

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You have to put your self in the shoes of a business that is in business to turn a profit of some sort. All businesses have different overhead which in turn decides what their bottom line would be on their services. I personally would not go with an unlicensed professional for this type of install. You are messing with gas, venting issues, electrical wiring{electric water heater} and updated code issues such as a drain pan and tempature and relief drain lines for heaters that currently do not have them. I do agree that there are some companies that are way out of line for their installs but most of these companies are the really big companies that have very high overheads  I would assume. Tank type water heaters have changed over the last several years and with these safety changes come bigger prices. The price of steel thanks to China is skyrocketing and tank type water heaters are made of steel. Most wholesale plumbing supply companies cannot match what the big box stores are selling at retail to consumers. I happen to think from research that heaters such as Rheem, Bradford White and AOSmith who have been in business forever make a better product than what you can buy in the big box outlets. You also have to take in consideration the location of the water heater that is being replaced. Is it in the house, basement, garage or attic. Most 40 and 50 gallon water heaters that are purchased in a plumbing wholesale store in Texas cost between 300-340 for a 6 year warranty heater with 6 year on parts and tank. Speaking of warranty. Most big box companies will take a least 24 hours to a week to get your warranty problem taken care of. Most reputable plumbing companies will give same day service if they installed the heater.

So lets break down a typical install at cost to a licensed plumber in Texas

Heater: $315, water shut off $6.50, water flex lines or unions to code $20, gas flex line and cut off to code $12, misc fittings $15, Total $368.50 Lets add a 35% profit which is some what low  for a business $129, Total 497.50

This doesnt  include permits, pan and drain or any venting issues. The vent must go from the heater to the outside of roof using double wall vent.

Cost of permit on average $60

Most plumbing companies allow for 3 hours of time for a water heater. This includes picking the new one up. Delivering out to house. Draining and removing old water heater. Hauling off old heater. Installing new heater up to code. Going down to city and pulling permit.

Average Labor charges for heater installs $400

That would make this install run without extras on any code issues $957.50

I just had a 50 gallon gas water heater installed in my house for $1200 but I needed a pan installed. I used a licensed plumber.

 

 

 

?

The primary complaint about tankless water heaters is that, unless you pay for a really oversized one, they do not keep up with high demands like clothes washer or tub or shower, or if you have multiple hot water demands going at one time.

The reason hot water heaters are used is because they can heat up and store enough water for an ordinary demand like a shower or clothes washing, and larger ones like 50-60 gallons can handle multiple simultaneous demands. Out 60 gallon heater handles washing machine, dish wahser, and a shower simultaneously without going from hot to warm. An on-demand system heats the water as it flows through the heater, with production of hot water having to equal the total demand at any instant. This they can rarely do - especially gas-fired ones, for which the power is usually much cheaper than with electricity.

Google the search phrase - on demand water heaters

to read articles on the issue, and EPA and EnergyStar program writeups. Consumer Reports also has comparisons and evaluations (though you have to subscribe to read review articles).

?
There could be. Different municipalities have different rules (codes). However, I have never heard of a plumber being the code enforcement guy. I have never heard of a plumber being able to collect a fine from a homeowner. It may cost you $150 to bring it up to code, but that should be included in the repair cost. You would need to check with your city (usually Department of Code Enforcement or Plumbing Commission). If he put it in writing, you need to send them a copy.
?
Make sure they get a permit if required. Ask if they will haul away the old. Type of new heater installed and tank warrantee. What kind of parts will the price include, you should have an expansion tank installed and make sure they counter balance the pressure to match the static pressure in the home. Should also include new dielectic unions, do not reuse the old ones. See what the rate for extras is in case they need to do additional work. Check references if possible.

Tim Littrell
Littrell Plumbing and Bath Designs
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Water Heater Installation And Repair reviews in Burlington

A

Rating
Sales rep was very thorough & knowledgeable. Installers worked promptly. Service after the install was very good.
- Tim O.
A

Rating
It went great! He was punctual, charming, very informative, and he offered good suggestions. I would recommend him and will continue to use him in the future.
- Charlene S.
A

Rating
They are the cream of the crop! I've never seen an HVAC company do a more thorough inspection of the A/C and furnace. They have a whole list of things they check and let you know of possible problems that may crop up in the future. Their techs are professional, knowledgeable, and courteous. They even put booties on their shoes when they walk in, and are respectful of my home.
- Donna T.
A

Rating
The people that came were pleasant, professional, helpful, and explained our options to us. They were clean and covered the floors where they walked. They were very good -- prompt and communicated well.
- Genevieve H.
A

Rating
Burlington Water Heater Installers Provider Name Locked
did an outstanding job diagnosing the issue and providing different solutions. He was well prepared, efficient, and communicated with us very well.
- Alvin G.
A

Rating
They are one of the only businesses that can take care of everything you need including plumbing, heating, electrical, and more. Their contractors are specialized in only one of those fields, so they always send the right person over. They cover their feet before they come into the house so nothing gets dirty. They don't mind if you watch them as they do their work. They are very knowledgeable and can answer any of my questions. The way they talk to their customers is excellent. Once a week, they have a get together with their employees to go over how to give great customer service. They are completely honest and don't try to upsell you on things you don't need. They are also very accommodating. I would highly recommend them and will continue using them in the future!
- Jeanine P.
A

Rating
They came to give estimate and performed all services timely and at good price. They were punctual, professional and clean.
- SCOTT E.
A

Rating
Very polite and punctual, answered my questions. I had purchased a voucher of $150 directly from Angie's list that was good for $300 off final cost. Overall price was less when I compared to other companies offering similar equipment. I called the company directly and asked for "usual basic estimate" for routine install, was given a price range and then I asked about the $300 credit which they said would be credited off the final price. No gimmicks, went well. Happy with final result.
- Diego J.

All Water Heater Installers in Burlington, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

3G construction

Burlington

5 star bathroom remodeling

2507 Sharpe Rd
Greensboro

A-CO Heating and Cooling LLC

6274 AL Philpott Hwy

A-OK ELECTRIC COMPANY

P.O. Box 10943
Greensboro

Advanced Appliance Service

3907 Reynolda Rd
Winston-Salem

After 5 Plumbing, LLC

3348 Alma Ln.
Burlington

Agnew's Plumbing and Repair

1042 sandy cross rd.
Burlington

All & All Maintenance & Cleaning LLC

1457 Embler Rd
Lexington

ALL YEAR COOLING & HEATING

232 INDUSTRIAL WY
Kernersville

Allure Plumbing

20 Whitaker Pl
Thomasville

American Home Shield

889 Ridge Lake Blvd

Ander Walker Plumbing, Inc.

319 Elam Ave
Ramseur

AppliancePartsPros.com

16501 Ventura Blvd Ste 500

AR Home Improvements, LLC

216 Athens Drive
Winston Salem

ASSOCIATED PLUMBING CO

1441 RAILROAD ST
Burlington

ATKINS HOME IMPROVEMENTS

418 TWIN CREEKS RD
Clemmons

Beanie's Tots

PO Box 17391
Winston Salem

Berico Fuels Inc

2200 E Bessemer Ave
Greensboro

Branson Plumbing & Solar

5608 Clarence Rd
Julian

C Williams Home Repair

278 Cow Palace Rd.
Lexington

Canter Power Systems, LLC

2100 Fairfax Rd
Greensboro

Carolina Plumbing Co

719 Mattress Factory Rd
Mebane

Carolina Quality Heating & Air

3906 Burlington Rd
Greensboro

Carolinas Energy Solutions

4914 Rhondan Rd.
Summerfield

Central Carolina Air Conditioning

1800 Fairfax Rd
Greensboro

CHISHOLM SVC INC

PO Box 1977
Burlington

Crystal Clear Plumbing Repair

5340 Cypress lane
Climax

Dan's Handyman Services

5400 Audrey Rd.
Greensboro

Dease Plumbing LLC

107 Back Forty Dr
Winston Salem

Delta Mechanical Inc

2486 Lawrenceville Hwy

Dennis Well & Pump Service Inc

PO Box 1867
Pittsboro

DirectBuy of Indianapolis

8450 Westfield Blvd

Dotson Plumbing

223 N Cherry St
Kernersville

Dream, Design & Build, LLC

803 Celtic Crossing Drive
High Point

Earl On Call A Handy Man Company

556 Brintle Rd
Reidsville

EDWARDS & MILLS INC

107 S WALNUT CIR
Greensboro

Enhanced Heating Cooling

5441 Lumley Rd
Durham

Green Planet Energy Solutions

9101 Southern Pine Blvd Ste 320
Charlotte

GREENSBORO PLUMBING & HEATING

6905 Downwind Rd Ste G
Greensboro

HnH Plumbing Inc.

2618-A Battleground Ave #295
Greensboro

HomeQuest Construction

2779 Alamance Rd
Burlington

Hopkins Plumbing & Water Filtration, LLC

409 Fernway Drive
Burlington

JDB Plumbing

7185 Friendship Church Road
Mcleansville

Jimmys Plumbing & Repair, Inc.

1730 Jackson Lake Rd
High Point

John Michael & Associates, Inc

119 Seminole Dr
Winston Salem

Johns Plumbing HVAC

PO Box 8496
Greensboro

JONES PLUMBING INC

302 Concord St
Greensboro

Kay Heating & A/C

809 Post St
Greensboro

Leonard Power Vac & Home Improvement

5950 Skylark Road
Pfafftown

MAE-SON SERVICE

7404 Elmont Ct
Browns Summit

Master Plumbers of NC

PO Box 570
Stokesdale

MICHAEL GRIMSLEY

7103 Lukes Ct
Liberty

Mitchell Floor Covering

5218 Harvey Road
Jamestown

Mr Rooter Of Alamance County

1707 Tucker Street
Burlington

NC Benchmark

Kernersville

NC Solar Now

3401-101 Atlantic Avenue
Raleigh

P F Plumbing

6221 Hacker Bend Ct
Winston Salem

Pessolano Plumbing Inc

PO Box 10253
Greensboro

Pete Wall Plumbing Co

835 Winston St
Greensboro

PF Plumbing

6221 Hackers Bend Ct
Winston Salem

Pro Plumbing Heating & Air

446 Teebo Road
Lexington

PROFESSIONAL PLUMBING SYSTEMS & SERVICES

919 TURRENTINE ST
Burlington

QUALITY PLUMBING

P.O. Box 2592
High Point

R&R Plumbing

7204 B Stinson Hartis Rd.
Indian Trail

Randell McLendon's Plumbing Co.

2966 S. Church St.
Burlington

Rapid Recovery

4219 A. Edith Lane
Greensboro

Raymond Brown Well Company

PO Box 337
Danbury

RBM SERVICES

P.O. Box 485
Pleasant Garden

Realized Renovations

1400 Battleground Ave
Greensboro

Reedy's Air Conditioning & Heating Service, Inc.

643 Brookstown Ave
Winston Salem

Rightway Plumbing LLC

546 Griffith Road
Charlotte

ROC Mechancial

145 Mayhew Ln
Mocksville

Roto-Rooter Plumbing & Drain Services

8820 Midway West Rd
Raleigh

Service Experts Heating & Air Conditioning

2815 S Wilmington St
Raleigh

SesCon Inc.

2001 Janell Dr
Greensboro

Sloan Plumbing

225 Forest Dr
Kernersville

Southern Energy Management

101 Kitty Hawk Dr
Morrisville

Sowers Services

201 crosscreek rd
Lexington

Stanton Plumbing & Maintenance

PO Box 77702
Greensboro

Tedder Construction

2024 Pine Bluff St.
Greensboro

The Plumber

172 Avondale Rd
Mount Airy

The Water Heater Experts

5009 Beatties Ford Rd
Charlotte

The Water Heater Experts

5009 Beatties Ford Rd
Greensboro

Waldorfs Home Improvements

4617 Byers Ridge Dr.
Greensboro

Wall Turner Co

150 Kapp St
Winston Salem

Warmzone

12637 S 265 W Suite 100

Water Purification Consultants, Inc.

682 Blue Rock Ct
Winston Salem

WILLIE SAUL & SON PLUMBING INC

3115 ALTAMAHAW RACE TRACK RD
Elon

WT Murphy Plumbing Co

412 Shambley Rd
Mebane

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