Boone Heating & Cooling Contractors

in Boone, NC

Hvac Reviews in Boone

F

Rating
I own a
Condo that is managed by a property management company. The tenants reported that the heating system was not working properly. The management company called
and Air which apparently is their preferred company. The bill came and was $314. $79 service call charge plus $235 to replace the thermostat. I was not notified prior to the service being completed simply because in most instances the management company chooses reasonable companies to do work. This price is outrageous though. The thermostat they installed as listed on the invoice is a
Model 5000. This is a digital non programable thermostat If you google it the price you will find is about $45 retail. So I completely understand the $79 to show up and diagnose the problem but $200 to install a thermostat??? How can that be? I called the company and talked with their office manager. He said that their overhead is very high and he is not the least expensive company in town. Basically, this company hurt my feelings. I get the impression that they service apartments and condos in town and charge ludicrous rates simply because they are billing management companies and not typically talking directly to owners. I cant imagine anyone agreeing to pay $235 to have a $45 thermostat installed not to mention that they probably pay $25 for the thermostat.
My advise is to steer clear of this company or at the least please get another quote before paying $200/hour for their work. At this price I could have had a doctor work on it.
- joe S.
A

Rating
did a great job, from the initial bid, on through construction. We did not feel our lives were disrupted and everything went off promptly, professionally and according to plan. I would use this contractor again in a heartbeat. Although I received lower bids from other companies, by the time you added in expert advice, the efficiency of the system, quality and warranty, I really received more for less by using
.
- Laurie V.

Boone Hvac Articles

Hvac reviews in Boone

D

Rating
Woke up Sunday morning with no heat. After going into my crawlspace & looking at the furnace & not being able to determine where the problem was, I went online & requested help from B & R Service. I received a callback from a technician who after I asked the cost of service on the weekend, told me if they came out that day (Sunday) the service call would be $167.00, but if I could wait until the next day (Monday) the service call would be $99.00. Since I have gas logs, I opted to wait until Monday. I was called by their office manager Monday & was told a technician was nearby my area & would come to my house to look at the furnace. I met the technician at my house where he immediately diagnosed the issue as a burned out igniter. He showed me the part he was replacing & was at my home a total of 30 minutes from the time he got there to the time he left. I remember thinking that I was glad that the fix wasn't more involved. As I was backing out of my garage, the technician came to my car window & presented me with an invoice for $331.00!! Needless to say, I was shocked at the high cost. When I said as much to the service tech, he even agreed it was more than he thought it would be too, but he was going by their "program" to a**** the cost. When I got back to my office I e-mailed their home office to ask them to re-check the cost of the part because it seemed exceedingly high. In the meantime, I went on the internet & found the exact igniter part from several sources & was interested to learn I could purchase one for $18.00 - $24.00, Once I received a confirmation e-mail from B & R that their pricing was correct & my bill was $331.00, I immediately called them to ask why the bill was so high. After not getting a satisfactory answer from the office mgr. & her getting frustrated with me not just accepting that the fee was due in large part to the "expertise" of their service people (they are charging the kind of rates I expect from a specialist physician), I was told the service manager would call me about it. I received a call from him this morning. I explained that I understood that I would be charged a $99.00 diagnostic/trip fee + the part ($20.00) + the time the tech spent here (1/2 hour). Even if they charge $75.00 or $80.00 an hour.....I would've only been charged about half of the $331.00 I was charged. He stated that they use "flat fee" pricing & that some calls they go on, they make money & others they don't & that I should've been told how much it was going to cost ( I wasn't). It still baffles me why I would have to pay a higher price than my particular service/part required. Nevertheless, he was unfortunately unwilling to negotiate a lower price, so this is part of my recourse. Being from a small area, word of mouth can be devastating as well.
- Tina C.
B

Rating
Boone HVAC Contractors Provider Name Locked
was quick to sell us an expensive heat pump system that was supposed "to take care of us for years to come." The system has a two-year warranty. It works well most of the time, but we've had two problems: 1) They rushed the installation, some problem with not being able to find a certified electrician or something and the system's operation (or rather the operation of the electronic thermostat) was not well-explained, perhaps because the installer preferred to talk about how much he disliked President Obama--heat pump was installed the day after the 2012 election-- and the system was left on "emergency heat" for about a month, driving up our bill; eventually I figured that one out on my own, notified
Boone HVAC Contractors Provider Name Locked
, but didn't seek any reimbursement or anything, just ate the added expense and chalked it up as a lesson to pay attention and read the instructions instead of relying on the installer; 2) about a year later, we had an unpleasant musty odor when the heat pump went to the defrost cycle, something apparently known as "dirty sock syndrome."

A few problems with the service for the second problem. First service call didn't fix it; tech tried to tell me the problem resulted from clogged filters, even though they had been changed just two weeks before. Had to call back when, of course, the smell returned. Maybe I caught them on a bad day or something. A couple of unpleasant phone calls with their customer service people and
Boone HVAC Contractors Provider Name Locked
when I asked if they could possibly get out quicker since I'd already had to take one day off to accommodate a tech who arrived late and didn't do the job. Did eventually send out a knowledgeable friendly tech who immediately recognized the problem. Ordered and installed a new coil shortly after Thanksgiving. So far it's working fine. Got a nice email from
Boone HVAC Contractors Provider Name Locked
apologizing for the situation, saying that they valued my business AND they didn't charge for labor which, as I understand it, they could have done under the terms of the warranty. I appreciate and respect that.

Boone HVAC Contractors Provider Name Locked
is like a lot of businesses in this area. They are locally-owned and pretty much have a captive
Boone HVAC Contractors Provider Name Locked
because there is so little competition. I'm not sure that they understand (and, in fairness, this may not be their fault) the sort of professionalism and business-like interaction one would find in a larger more competitive
Boone HVAC Contractors Provider Name Locked
. At any rate, they made the situation right; so far my unit is keeping the house warm--as I write this, it's well below zero--so I've revised my review and grade. Fair is fair.
- Tim S.
A

Rating
The folks were knowledgeable, professional, and courteous. They explained exactly what was and was not included in their quote (for example, we had to pay an electrician separately for hooking up the new device). For necessary services which they did not perform, they recommended providers with which they had worked in the past and whose workmanship they could vouch for. We received quotes from multiple providers and theirs seemed to be the best overall value. The work was done promptly and correctly -- no need to call back to fix problems.
- Martin M.
F

Rating
The issue here is that there is that there is only person at
Boone HVAC Contractors Provider Name Locked
who can service the Buderus and he doesn't live in the area. Over the last two Christmas holidays we have been stuck for days in a cold house without heat. We have been unable to do anything but make an appointment for a visit after the holidays. This season we have now been without heat for 10 days. (The temperature last night was in the low 20s; tonight we expect the low teens.) The heat went out on December 23rd. Several days after Christmas we had a service call and learned that a part had to be ordered. (Again, it would have been nice to know that neither parts nor service for the Buderus were available locally.) The part didn't come Friday. It is now due today, but It is January 2nd, another holiday, and no one at
Boone HVAC Contractors Provider Name Locked
can be reached. I must say that the folks at
Boone HVAC Contractors Provider Name Locked
have been prompt, reliable and good to us in the past when we had an old failing oil furnace; but since upgrading to the Buderus we are more than a little disappointed.
- R. S.
F

Rating
On Sept 3rd,2010 our air conditioner quit working so we called ARS to service it.We bought this unit from ARS 6yrs ago and have been a customer since then.the serviceman came sept.4th to fix it.He replaced the capacitor and had the job completed in 30 min. we recieved the bill from him and paid in full.they charged $231.38 for the capacitor alone.I was told the next day by a friend that a capacitor only cost about $15.00 why was I charged so much ? I called
Boone HVAC Contractors Provider Name Locked
Supply ,I gave them all the information on the capacitor and they told me the cost was $9.00 retail.I ask them about the cost of other capacitors and the most epensive one they had was only $16.49. I talked to
Boone HVAC Contractors Provider Name Locked
at ARS and ask why such a high
Boone HVAC Contractors Provider Name Locked
up ? he stated that they had overhead coststo pay,I told him I was unemployedand that was a lot of money for a $9.00 capacitor.He told me what he could do is give me my money back and come and take their capacitor out and I could install the other myself.(SO much for fairness in price !!!!!! )
- Paul R.
A

Rating
I contacted
Boone HVAC Contractors Provider Name Locked
to inspect my HVAC units and humidifier, and the scheduler got a technician out the same week on a day that was convenient for me. The technician arrived promptly and was very professional. He took time to explain the HVAC systems and showed us how to change the filters. He thoroughly explained the maintenance contract, system upgrades and humidity control unit, but did not pressure me to buy anything additional. I was very pleased by this company's response time, professional demeanor and the services they offer. I would definitely recommend them to anyone needing HVAC service.
- Roxanne B.
A

Rating
Complete job was accomplished in two days by three very professional techs. System worked perfectly. Installation required mods to some of the duct work and condensate drain.
About two years later in the summer we noticed what sounded like an unbalanced circ fan in the air handler. We shut the unit off and called the
Boone HVAC Contractors Provider Name Locked
heat and A/C people the
next am...they had a tech out by noon. He removed the fan unit and took it outside to disassemble .....what we found to our surprise was a fairly large black snake wrapped around the fan shaft...STILL ALIVE. We urged he snake into the woods. They installed a new blower unit two days later at NO CHARGE. Great service.
- James T.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All HVAC Contractors in Boone, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A J'S Tire & Auto

359 E King St
Boone, NC

AB Robinson Heating & Air LLC

301 Randy Yancey Lane
Henderson, NC

ADVANCE REPAIR SVC

652 WILSON LN
Boone, NC

Air Pros Heating and Cooling

303 Church St E
Elm City, NC

AIRFLOW HEATING & COOLING INC

467 RAINBOW TRL
Boone, NC

Aldridge Enterprises

368-3 Hwy 105 Business
Boone, NC

AppliancePartsPros.com

16501 Ventura Blvd Ste 500
Encino, CA

B E VAUGHAN & SON INC

608 OLD THOMASVILLE RD
High Point, NC

B-Dry Waterproofing and Foundation Repair

106 Lines St
Thomasville, NC

Blue Ridge Air

310 Beaver Creek School Rd
West Jefferson, NC

Blue Ridge Vacation Cabins

120 Honey Bear CG Rd
Boone, NC

BOLES SUPPLY INC

2165 HIGHWAY 105
Boone, NC

Boone Heating & Air

PO Box 1915
Boone, NC

Bruce F Harbinson Heat & AC

212 Tenessias Way
Boone, NC

Byers Well Drilling Inc

1442 Blue Ridge Hwy
Blairsville, GA

C & D Heating and Air

Greensboro, NC

Campbells Heating & Air

425 Allie Clay Rd
Roxboro, NC

Charles Boyd Chevrolet

284 Us 158 Byp
Henderson, NC
Boone Zip Codes

Join Angie's List to get the best local reviews in Boone.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Heating Repair
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money