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Equipment Rental reviews in Apex
and I discussed the rental price, the delivery fees, ...MoreRead more of this review days of operation, availability, and the price to rent a trailer to haul the equipment to my location and back.
Never during all our conversations was there a Rental Protection Plan discussed, or offered.
An employee of mine went to pick up the floor scrubber. The first one presented didn't work. The second did not move In reverse. The third one was charged and operational.
We returned the floor scrubber the following day only to find a $57.75 fee attached for the Rental Protection Plan added to my bill. I called to have them remove it, saying it was never discussed or asked for. I was only cleaning my warehouse floor. The second call a person on the phone told me I could have the fee removed but there was some damage to the scrubber then.
The Scrubber worked as well when we returned it as it did when we picked it up.
So I called , who I had spoken with so often. After discussing the merits of the plan he agreed to have the charge removed from my credit card. He told me there was no damage to the machine I rented.
But 24 hours later no credit had been applied.
I rated a 'D' in Price. I had to get approval from a Regional level to pay for the scrubber. I was told $400 was the norm and they could not authorize reimbursement for anything higher. I needed to find one for that price. Apparently you can't rent a floor scrubber for less than $400 from when they apply a non-negotiable Rental insurance.
I rated a a C for Quality. The floor scrubber worked fine. However if my employee had not tested the first two out that they presented the rating would have been much lower.
I rated a F in professionalism. Simply adding a charge that is never discussed is a sleazy way to do business. No Professionalism. Threatening to add charges to the bill if they removed the Rental Insurance is even sleazier. Saying the charge will be credited off your bill but then never doing so falls along no Professionalism too. Buyer beware.
Equipment Rentals in Apex, NC
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