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attempts to contact the provider, I was finally given a date for
service. I purchased it on March 3 and finally got a service date of
The provider showed up and after letting him know
which rooms I wanted cleaned, he proceeded to tell me that Groupon gets
half of the money for the service and did I want the protectant for an
additional $30. He said that because the original color of the carpet
was gray (before dyeing by the manufacturer) and the wear was bringing
back the original color that there was nothing he would be able to do
$30 for the protectant. Seems that that was his main focus so he could
walk out with cash in his pocket.
There were still dirty spots on
the carpet after he was done, especially in the corners which barely
looked touched. The carpet was wet for several hours after but he said
we could walk on it as long as our feet were clean. (The last company we
used had our carpets dry before they left and we could immediately put
the furniture back.) According to him we needed to wait 4-5 hours before
putting it back.
It appears that all that was done was to wet and
partially vacuum the carpets. We have already called another company to
come and do the job correctly.
I wish we had looked at Angie's List
for the ratings and comments before purchasing from this vendor. He also
collected $4.75 in taxes. Not sure if this is a regular practice by
vendors since we haven't had to do it before with others.
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