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Polson Landscaping Articles
Once we explained what we wanted done, he made a couple measurements with very limited verbal communication, even after we pointed out some things that could be difficult Then he said he'd "shoot something in the mail" and left.
After two weeks of not receiving any communication, I called and asked about the estimate. The gentleman who answered the phone (and originally scheduled the estimate) said he didn't know anything, and that it was "
When I asked if
A week+ later and I still have not heard anything.
If they were not interested in the job they could have just said it at the beginning and saved us weeks of waiting for nothing.
I originally contacted J.J.
Negative impressions: The company's point of contact during our project was frequently unavailable and failed to respond to emails for several weeks at a time-- while he initially worked hard to secure our business, service went downhill quickly the day we signed the contract. At one point, I had to cc the company's management just to get a response.
The somewhat humorous follow-up: Work ended on our project in January 2014, but our point of contact didn't follow up for SIX whole months after that. Why did he follow-up? He did ask if the work was completed, but the real goal was to passive-aggressively threaten "next steps in the collection process" for a final payment that had slipped my mind while away on business. A
Overall: I wouldn't care to work with our point of contact again, and if that one aspect changed, our experience probably would have been much better. But when you combine poor client relations and merely decent quality work that comes with a premium price tag, I see no reason to go back to them with more business.
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