Great Falls Water Damage Restoration Articles

Sample Reviews

A

Rating
My house was flooded.
Great Falls Water And Smoke Damage Specialists Provider Name Locked
and his crew came quickly to assess the damage and remove wet carpet, pads, drywall, insulation, and cabinets. They used antimicrobial spray to assure no mold or other organisms would grow and installed five or six large dehumidifiers and many fans to assure everything was completely dry. The drying process took about four days. Every person on the crew worked efficiently and were pleasant. Having
Great Falls Water And Smoke Damage Specialists Provider Name Locked
take care of things, made a difficult situation much easier.
- Sharon C.
F

Rating
In the spring we agreed to have the work done in
Great Falls Water And Smoke Damage Specialists Provider Name Locked
, which was still several months away. When we hadn't received any updates up thru May and June we called the team to ask how their planning was coming along. It turned out they had done nothing and at that late time, they were unable to find a subcontractor to shore up the flooring. So we canceled the work but said we were still interested to have the work done sometime in the fall.
Again we heard nothing through August so we called to inquire how they were coming along with the planning. We learned the project lead had left the company. The foreman said they thought we didn't want to use them any more. We said we'd like to give them another
Great Falls Water And Smoke Damage Specialists Provider Name Locked
since they were recommended to us. Another month passed and again we didn't hear from them so we called the office manager in
Great Falls Water And Smoke Damage Specialists Provider Name Locked
. He had the foreman give us a call. The foreman said it would take about 6 weeks to find a good subcontractor to do the work under the floor. He promised to call us with weekly updates on his
Great Falls Water And Smoke Damage Specialists Provider Name Locked
for a subcontractor.
We haven't heard from him since and it has been over 2 weeks now. So I called today to inform the office manager that (1) we no longer want their services, (2) that I would write up an Angie's List review, and (3) we want our hardcopy engineer plans returned to us.
- Kirsten N.
A

Rating
Overall, things went very smoothly. The guys from
Great Falls Water And Smoke Damage Specialists Provider Name Locked
were generally timely and good to work with. They even went above and beyond the original quote and added two more fans to the project, because of how the walls laid out in my basement. I would definitely use them again, if I had to.
- Darren G.
D

Rating
Company was professional and quick to reply to my initial inquiry regarding the basement clean up. The tearing up of carpet and baseboards along with disinfecting was done in a quick and timely manner. Because of this, I decided to hire them for the remodel of the basement as well. It has been 4.5 weeks and the remodel still hasn't happened. They often don't return my calls and when I do get a hold of them they tell me they have been busy and haven't had a
Great Falls Water And Smoke Damage Specialists Provider Name Locked
to talk to the insurance company (to figure out reimbursement). I realize it is a busy season with all of the rain we've had, but I don't feel like I am being prioritized and believe I will go ahead with a different company for the remodel. I'm not sure why it's taken 4.5 weeks. The company keeps apologizing, but mean while, my tenants are living with a torn up basement. It is not right and I don't feel I am being respected.
- Kirsten P.
D

Rating
The experience was a disaster from start to finish. The reason we hired them was because our insurance company listed them as a provider that could do the repairs.
Great Falls Water And Smoke Damage Specialists Provider Name Locked
was very quick about coming out to our home to assess the damage. However, every step after this required multiple phone calls to
Great Falls Water And Smoke Damage Specialists Provider Name Locked
. It took three days to get a quote (this was a problem because we were trying to coordinate with our insurance company) and once we had the quote and had coordinated with insurance it took over a week and probably half a dozen phone calls to get them to schedule actually performing the work. The contract we signed covered four rooms and was for the expense of $4,700, most of which was not covered by our insurance because our policy didn't cover mold. Two weeks after the initial assessment they finally showed up to begin work. They brought several industrial sized machines, sealed off our rooms, and told us they would return the next day to complete the job. Also, on this day, we were told that instead of four rooms, we would only need to remove the ceiling in two. We were thrilled at the prospect of potentially not having to pay so much money. The next day (a Thursday), no one arrived to complete the job. On Friday, after three phone calls, we were assured that although they "might" not be able to make it that day, they would come on Saturday to complete the job. Obviously, no one arrived on Saturday. On Sunday we were told that they would be arriving at 9am on Monday. At 11am on Monday (again, several phone calls later) we were told they would come that afternoon. They did arrive and complete the job. After talking to the "manager" about the work that had not been performed, he said he would come back the following day to pick up the last of their equipment and bring a new invoice. When the "manager" arrived the next day, he informed me that although they had only had to perform work on half the rooms, they had to charge us more than contracted for the work that was completed, so the total was still the same. We were charged $700 for them to vacuum our hallway. As far as we can tell, the work was of adequate quality. Every interaction with this company was horrible and we feel as though they extorted money from us. Beware.
- Matthew R.
D

Rating
Overall the whole process was terrible.
They came in and pumped the water out with their generators cause we didn't have electricity that is why we flooded. They used our sump pump to help remove the water faster. Then they put fans down to dry it out. Two days later when I had a plumber come and install a battery backup on our sump pump he couldn't do it do to the sump pump wasn't working. I was baffled because it worked when they used it to pump out the water. We realized they didn't plug it back into the wall correctly.
To explain this there is a plug that plugs into another plug.... it is called a switch but it is just a three prong plug that triggers the pump to turn off and on when the float valve gets high enough that the sump pump needs to turn on.
Great Falls Water And Smoke Damage Specialists Provider Name Locked
when they were using it to pump my basement out plugged plugged it back into the outlet and not into the plug or switch. If you plug it into the main outlet to will run continuously and no stop. Hence why they call it a switch.
So I called
Great Falls Water And Smoke Damage Specialists Provider Name Locked
and they told me they would cut me a check and to not worry about it. I called back after the weekend and the owner (guy) told me he knew nothing about this. I said his manager told me they would cut me a check for the cost of the sump pump. He said he would have to talk to him first and get back to me. I told him he could also call the Plumber and get the price of the sump pump he installed if he needed to. He called me back and said he would no pay until the insurance paid him and that the plumber suggested I was fiddling with the sump pump and was leary of who broke it. My plumber said nothing of the sorts. He was very very rude and wouldn't pay. I told my insurance company. Finally a month later he calls and tells me he hasn't been paid yet and I asked about my check. He finally paid me and the insurance paid him.
Regardless of anything this guy should of apologized and wrote me a check for the sump pump PERIOD! My entire basement just flooded and he is arguing with me over 225.00. He was rude and accused me of tampering with the sump pump. My sump pump worked when the electricity was out.... it worked when the electricity came on and it worked when HIS guys were using it. Then it was burned out and plugged in wrong. I didn't notice because the fans were running and I didn't hear it and thus it burned out probably in a day. I would not recommend this particular company to anyone ever. He is not professional and definitely not customer service friendly. I have two 7 month old twins and my house smelled like mold and they are sick preemie babies I didn't need to deal with his s***. I hope
Great Falls Water And Smoke Damage Specialists Provider Name Locked
comes back and curses this guy for the next 10 years with bad luck for the anxiety and stress of this whole process.
- Jolene B.
F

Rating
We contacted them and they contacted us the next day. We were told we were on the waiting list and there were 200 in line ahead of us. This was when we had heavy rain here in Detroit. We called back a week later and set up an appointment because they never called us back to make an appointment. We set up the appointment and no one showed up. We never got a call back from them to reschedule or let us know they couldn't do the estimate at the appointment time.
- William C.
A

Rating
Great Falls Water And Smoke Damage Specialists Provider Name Locked
came over right away and assessed the cabinets and the walls around my bay window. He told me that the cabinets had to be removed ). He contacted another contractor who came out the SAME day to remove the cabinets.
Great Falls Water And Smoke Damage Specialists Provider Name Locked
came back with fans and sprayed the area to make sure there was no mold (or future mold).
Great Falls Water And Smoke Damage Specialists Provider Name Locked
left the fans for 3 days; came back on a Sunday to check again and decided the area was still too wet. He left the fans for another two days (free of charge) and came back again on Tuesday to check the area and take the fans back.
Great Falls Water And Smoke Damage Specialists Provider Name Locked
was extremely professional and HELPFUL!! I would never have been able to take care of this as quickly as we did without
Great Falls Water And Smoke Damage Specialists Provider Name Locked
's help. He is very knowledge and has many contacts through Homecare Professional Contractors group where he is a member. I already have a cabinet maker coming this week to help me rebuild the cabinets.
You can't go wrong by calling
Great Falls Water And Smoke Damage Specialists Provider Name Locked
! I highly recommend him!
- Joyce D.
A

Rating
This was a difficult review to write, because finding water damage and mold in your home is an awful thing to go through. I knew what I was in for when I called
Great Falls Water And Smoke Damage Specialists Provider Name Locked
because I've had to do it before. I knew that he was going to have to tear all the drywall out, scrub the 2 x 4's, wall off parts of my home in plastic zipper rooms, and leave loud dryers and dehumidifiers to run 24 hours a day. Plus, we were supposed to go away that weekend for a labor day camping trip. All plans were suddenly off. I DID NOT want to do this! But, if you want to maintain the value of a home you love, you have to bite the bullet.
Once we decided to move forward with the remediation,
Great Falls Water And Smoke Damage Specialists Provider Name Locked
brought his team in that very night. They worked until about 1 AM. When they were done, plastic walls from ceiling to floor sealed off the area. Inside the plastic rooms, machines blew hot air and hoses from de-humidifiers drained into my sink. Throughout the weekend,
Great Falls Water And Smoke Damage Specialists Provider Name Locked
came by to take readings and keep track of the drying out process. Once he determined that the area was completely dry, he had an outside laboratory come and test the air to be sure all the mold was gone. Thankfully, the air was clear and we were ready to start rebuilding.
Great Falls Water And Smoke Damage Specialists Provider Name Locked
is one of the hardest working people I've met, and probably a bit of a perfectionist as well. He is an expert in his field and I trust him to do a job and give it his absolute best. He kept me informed every step of the way and showed me the work as he went. By the time he was done, the area was scrubbed absolutely clean. His expertise is obvious.
The demolition that he did on my water damaged walls was extreme, though I've been through worse, and family members have told me that it isn't necessary and that these companies use scare tactics. Everyone has to decide for himself what to do. We chose to get rid of the mold and have it done right to preserve the value of our home.
Great Falls Water And Smoke Damage Specialists Provider Name Locked
and
Great Falls Water And Smoke Damage Specialists Provider Name Locked
did an excellent job.
One other thing I liked about
Great Falls Water And Smoke Damage Specialists Provider Name Locked
is that
Great Falls Water And Smoke Damage Specialists Provider Name Locked
uses unmarked vans. Nothing worse than having plumbing trucks and water restoration vans parked in front of your house for days.
I did not use
Great Falls Water And Smoke Damage Specialists Provider Name Locked
for the rebuild because I have another company I had worked with before that I trusted.
I hope that I never have to do this again, but if I do, I'll call
Great Falls Water And Smoke Damage Specialists Provider Name Locked
. A couple of things that I would do different next time: There were a few pieces of cabinet molding and shelves that I think could have been preserved and would have helped in the rebuild. Maybe not, but I wish I had involved myself in the decision and looked at what he removed. Also, I wouldn't call on a Friday night when I have weekend plans and the water leak is already stopped. We changed our plans to stay home and keep an eye on the equipment because I was afraid a breaker might blow out and time wasted if the machines weren't running. Next time, I'm calling on Monday.
It was difficult to give
Great Falls Water And Smoke Damage Specialists Provider Name Locked
an A on pricing because this kind of work is just plain expensive and I have no way of knowing if I'm getting good value. We were paying out of pocket rather than using our homeowners insurance and
Great Falls Water And Smoke Damage Specialists Provider Name Locked
did what he could to keep costs down. Knowing that insurance companies add to costs by requiring extra phone calls and paperwork and also delay payment, a discount for private cash paying customers would have been appreciated.
Overall, the experience with
Great Falls Water And Smoke Damage Specialists Provider Name Locked
and
Great Falls Water And Smoke Damage Specialists Provider Name Locked
was positive. It's kind of like surgery. You don't want to do it, but if you have to, you want to know you are in good hands and you want the best.
Thank you,
Great Falls Water And Smoke Damage Specialists Provider Name Locked
, for all your hard work! Now go home and spend some time with your wife!
- Sandra D.
A

Rating
A drunk driver crashed into our house in the middle of the night. JBenson arrived within 2 hours of having called them for emergency board up service the next day. They sent a crew of 4 (plus an electrician that arrived later). After reviewing the damage, they said they could just board it up or fix the structure. They removed all broken pieces to the structure, reframed the corner, placed sheeting and tyvek and cleaned up the glass around the site. Their electrician (a sub) ran a dummy line through the broken outlet so that we could turn the electricity back on to that part of the house.
The cost listed above is an estimate based on the 5 hours of work. I have not yet seen the claim so I did not rate on cost.
All of the team was very professional and courteous. We are waiting for a final bid to see if they come back to finalize the work.
- KRISTA G.
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All Water And Smoke Damage Specialists in Great Falls, MT

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Admiral Chem Dry

5025 Timberhill
San Antonio, TX

Allensbc.com

1077 Canary Ave
Yorkville, IL

Allied 24/7 Restoration

1034 White Fish Stage Rd
Kalispell, MT

Alpha-Omega Disaster Restoration

PO Box 1108
Laurel, MT

ALR Contracting LLC

513 9th ave sw
Great Falls, Mt

ALWAYS CLEAN CARPET CLEANING

201 39TH AVE NE
Great Falls, MT

B & B DISASTER RESTORATION

475 WASHINGTON ST
Billings, MT

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

cary's in and out painting

121 12TH ST NE
Black Eagle, MT

Complete Restoration LLC

Box 941
Kalispell, MT

FLOORING AMERICA POIEMA

206 W CENTER ST
Kalispell, MT

Good Environmental Services, Inc

PO Box 1502
Seeley Lake, MT

House Doctors

PO Box 1772
Great Falls, MT

IVEY'S CARPET & INTERIORS

2110 Airline Dr.
Bossier City, LA

Kujo Construction

PO BOX 5332
Missoula, MT

Overcast Restoration Inc

1616 Us Highway 2 E
Havre, Mt

Overseers

8 Casey Rd
Mc Donald, PA

Phoenix Group

722 2nd St SO
Great Falls, MT

PRO KLEEN

325 10TH AVE SOUTH
Great Falls, MT

Pro Kleen Services Inc

Great Falls, MT

ProClaim Public Insurance Adjusters

4651 Roswell Rd. NE
Atlanta, GA

Rug-Ratz Professional Carpet Cleaner

6900 Buncombe Rd, Lot 61
Shreveport, LA

Stanley Steemer

3522 Brandon Way
Missoula, MT

Stanley Steemer

923 2nd Ave N
Billings, MT

TAP and Sons Electric, Inc.

PO Box 804
Gilbert, AZ

TCH Builders & Remodeling

12 2nd St E
Polson, MT

Thompson's Restoration Fire & Water

31 18Th St E
Kalispell, MT

Zero Tolerance Safety

808 4th Ave NW
Great Falls, MT
Great Falls Zip Codes

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