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I especially wanted to mention Red and
The windows are beautiful and were installed well. I would definitely recommend this company to my friends.
Update previous comments: After I had the windows installed, I hired a contractor to do some repairs & paint the house. He told me that the installation of the siding
The windows are great. I have no complaints about them or their installation. But, if I was doing this again, I would ask for a siding expert to install the siding.
This is a hard review to write because the first part of our experience went very well. The company did an excellent job of installing the door. The quality of the material and the paint color was exactly what we expected.
The problem came when we discovered that the "THERMA-TRU" company had etched their logo in the lower left hand corner of the right door. This glass was in the upper 1/4 of the door. The logo was right at eye height where one looked out the door. It was large and became luminous whenever the sunlight shown on it. It was over the center lock and across from the hinges. We had ordered a clear glass window and instead we had a commercial logo placed where it was visually intrusive and was clearly not acceptable! I discovered that THERMA-TRU's logo is much larger and more luminous that other door manufacturers logos. Many of the premium brands do NOT show their logo on the window. They only show the required Glass Temper
THERMA-TRU's Door System Genuine Component Part Identification Guide clearly shows the logo should have been placed next to the hinges and across from the lock. That would have made the logo acceptable and non-intrusive. It was very clear to us that this was a nonconformity in workmanship and the door should have been replaced with one that met their own specifications.
This would have been very costly to replace. So, we proposed a discounted solution to
I asked for a meeting with
I presented my case. The THERMA-TRU representative stated that they always did it that way and could not change their manufacturing process. It did not make any difference what was best for the customer. Besides, they had not had any other complaints.
The President of
He then threatened to take me to court if I "Bad Mouthed" him on Angie's List. I payed the rest of the invoice.
This is not an attempt to "Bad Mouth"
If you want a quality job for a high premium on a standard door that does not have any special concerns, by all means they would be a good choice. If you select a THERMA-TRU door make sure you see an exact copy of the type of door you want. Make sure the THRMA-TRU logo will not be visually intrusive. I do not recommend ordering a double door that needs to be customized for a special situation where the glass is in the upper 1/4 of the door.
I am suspect of the
My experience has shown that they will only try to make you happy if they have a
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