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Home Warranty Companies to Avoid

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"This started off by submitting a service request and being assign an AC vendor. The AC vendor first reported that they had called and everything was okay. No such" call ever took place and the warranty company called them back to force them to come out. When the AC service came to our house we provided the AC service records from another licensed AC service indicating approximately 2 lbs of coolant is leaving the system over 3 month period. The home warranty AC service refused to
for a leak and said they would not charge a fee. They submitted a report to the warranty company indicating no problems. We disputed this with the warranty company within thirty days, but they did not do anything. We received a bill from the warranty company for 60.00. This apparently is a service call fee and is expected regardless of the vendors ability or willingness to do the work. I called the company to protest and the service person
was not responsive to my concerns and refused to wave the fee. My Realtor gave them a good reference so I was surprised by this encounter. I would not advise anyone to use them.

-Sidney M.

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"sold me a contract with new house purchase. called them for hotwater tank service. they gave me a number for a plumber. They did not call anyone. They told me" to call their contracted plumber. I called him and he stated he does not do business with AHS anymore. Called AHS and they said to call a plumber and have him call in to them to get auth. for reimbursement. Never got reimbursed and plumber stated he does not do business with them anymore.

-Ivan F.

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Local Articles in Richland

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Depending on cost and coverage, a home warranty may be a good value if you're buying a newer home. (Photo courtesy of Angie's List member Shawn S. of Lexington, Mass.)
Warranty Companies - Home

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's List
Alarms, Earthquake Retrofitting, Health Insurance - Agents & Companies, Health Insurance - Brokers, Home Inspection, Hurricane Shutters, Insurance Agencies, Mortgage Companies, Warranty Companies - Home

No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Richland

F

Rating
We had a broken washing machine that did not drain. The repair service
Richland Home Warranty Companies Provider Name Locked
sent out was Local Home Appliance (
Richland Home Warranty Companies Provider Name Locked
). He bypassed a safety switch on the lid, never replaced a part and never tested the machine. He was there less than 15 minutes, demanded his $100.00 and left. When we ran the machine, the water never stopped and the machine flooded our house. Water spilled directly into our duct work and damaged our floor and electronics in the basement.
Richland Home Warranty Companies Provider Name Locked
did NOTHING to resolve the issue.
Richland Home Warranty Companies Provider Name Locked
was responsible for sending this unqualified service to our home, yet they claimed that WE had to resolve our issue with the repair service directly.
Richland Home Warranty Companies Provider Name Locked
recommended we let this same repair service return. We declined.
We attempted another claim with
Richland Home Warranty Companies Provider Name Locked
. The repair service (
Richland Home Warranty Companies Provider Name Locked
) said they saw rust and that
Richland Home Warranty Companies Provider Name Locked
would not authorize the repair.
Richland Home Warranty Companies Provider Name Locked
demanded the $100.00 and left, repairing nothing and suggesting no solution. However, the repair service we hired independently fixed the appliance without issue and RUST had nothing to do with the issue.
Save your $450.00 for qualified service people.
Richland Home Warranty Companies Provider Name Locked
will not cover the repairs and you will be out $100.00 each time with nothing to show for it.


- Kathleen M.
A

Rating
Technician did a pre-season tune up on two A/C systems. The A-coil was leaking on one system. Tech called it in and One Guard approved the replacement. Easy.

- Carol H.
D

Rating
The pervious home owner purchased this warranty for us. The company did repair our furnace in the winter. But, recently we had a plumbing leak that required me to turn off the water supply to the entire house. I live in an old home and cannot just shut of water to one area. It was a Sunday when I put the order in and they replied on Monday. However, they could not find anyone in our area for three days to repair the leak. At this point we are going on day four without any running water to our house. They did not seem to think this was a big deal. After waiting days for them to find someone, they finally said we could choose a plumber in our area and the plumber could bill them. We did this and it was fixed. Right after this we received our renewal agreement in the mail for $500. I called to see if we could negotiate a lower price since they do not have people in our area to fix emergencies timely. I am not mad that they would not lower the price, but the people who handled my call were extremely rude. I told the first guy who answered that I had a question about my renewal, without taking my information he asked "what is your question" in a very rude and annoyed manner. I asked to negotiate the price and he yelled that they couldn't do that, with no explanation. I asked to be transferred where he proceeded to tell me it doesn't matter because they will tell you the same thing. I had a similar conversation with his "supervisor." Overall, their response to what I would consider an emergency (no water for four days) was terrible. Their help desk personnel were rude. And, they were not concerned at all that I was unhappy with the service. There was no apology or anything. This is a terrible home warranty company.
- Kaitlin M.
D

Rating
We had 2 20 years old A/C units ; one stopped working at the beginning of the summer and the other one was working slowly. We contacted our home warranty and they requested a leak test ( at our charge) before to do anything. The leak test cost us $ 450 . The diagnostic was that the leak was due to rust on both units and so the insurance will not refund us because the units were rusted. How can they expect not to have rust on outside units in Ohio!!! So they made us pay a leak test for refund nothing on the change of the units. I am really disappointed of this company. They have some may exclusions that you will not get refund for anything! DO NOT RECOMMEND !!
- Vincent V.
F

Rating
Called in on broken microwave mid June. AHS put the repair with a very incompetent company, it was an ordeal to set up the appointments, and very hard to get to communicate with both the company and AHS. The vendor finally came out, took down the part number, ordered and called us to say the part was in. We waited around on the set repair day and the vendor never came. I called them twice the following week and asked them to call back for a new appointment, no call back. Then I checked AHS and the repair was listed as complete. When calling AHS then said yes, the part is not covered, which is has been in the past. Granted that could have changed and I should have checked, but both the vendor and AHS left us with the impression that the broken part was covered and we were just waiting for vendor to set up new appointment. We are now living with a microwave that is held together with tape.
This is not the first time we have found AHS to be difficult to deal with, can only regrettably say go somewhere else for your appliance coverage.
- Marianne C.
F

Rating
We pay this provider on a monthly basis and they would not fix items that are broken. We had an air conditioner that was broken. They sent someone out to fix it and the warranty company told the provider that they would only cover the minimal amount. We asked for work on our pool pump and they advised us to hire someone and they would reimburse us. We kept sending them the invoice (even fax and got confirmation) and they kept saying they did not receive it. We have never received payment on that. They charge $75.00 each service call. We paid the provider directly and they said we didn't pay it. We sent them a copy of our cancelled check and they are still showing our bill as not paid. When you try to call them you are on hold for up to 90 minutes.
- mark R.
A

Rating
Went great. Did the request online at midnight Saturday, had the name of the contact on Sunday, I called Monday and the tech was at my house on Wed!
- Theresa D.
F

Rating
Over the course of 6 weeks they set up 3 appointments to have my dishwasher serviced. Two of the appointments cancelled with only a few hours notice and one was a no-show. That's three times my wife or I took a half-day off work to accommodate a 4-hour repair window.
I called today, and after wading through their extremely annoying voice-activated menu system, and 15 minutes on hold, I was told that I would need to wait on hold for 30-40 additional minutes to speak to a supervisor. i was also told that even if I did wait on a supervisor they would not be able to help me reschedule my appointment.
Is it really a home warranty if nothing in your home ever actually gets repaired?
- William T.

Home Warranty Companies in Richland, MS

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

Choice Home Warranty

1090 King Georges Post Rd

Surface Link

4200 Lafayette Center Drive

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