Richland Home Warranty Companies

in Richland, MS

Sample Reviews

D

Rating
I have been a customer of Fidelity Nat'l Home Warranty for more than 15 years and purchase 2 policies annually -- mine and my parents homes.
Two weekends ago, my kitchen plumbing stopped/backed up. Called the Fidelity service representative requesting a plumber and they couldn't find anyone. After several rounds of questions with the representative, he finally recommended I call around and find one that could come out during the weekend.
Located a local plumber. He arrived in about 1.5 hours. Called Fidelity to get an authorization for payment. Agent spoke with service man and told me they couldn't reimburse me due to the way my pipes had been installed. ??? Did I mention, I have been living in my home for more than 15 years and a customer of Fidelity the entire time?
The level of service this company offers has deteriorated over the years, to the point, I will be using a new provider.
Strongly recommend finding another service, waste of your money and time to use Fidelity Nat'l Home Warranty.

- Terri M.
A

Rating
It went well and as expected. The a/c unit was properly working and it was the normal level of noise as expected from the unit. The unit is stable and not rattling to the level where it is very loud and intrusive.
- Jonathan W.

Richland Home Warranty Companies

Richland, MS

Richland Home Warranty Articles

Home Warranty reviews in Richland

F

Rating
Do not purchase a home warranty with
Richland Home Warranty Companies Provider Name Locked
. The program costs $525 annually and when you use it, they charge you a $60 service fee per visit. The total cost does not seem too bad until you try to use it. Let me give you a detailed account of my experience.
I own a 2-story home. On 7/13/2014, one of my A/C units (outside) started making a loud rattling noise and my house was not cooling properly. I called Landmark to schedule a repair. On 7/13/2014, they scheduled a service request with a company called,
Richland Home Warranty Companies Provider Name Locked
’s A/C & Heating (713-449-5261 or 832-458-0642). The company arranged to see the unit that evening, but they did not show up.
The next morning, I called Landmark and they arranged for a different company to service my A/C. After I had made an appointment with the 2nd company,
Richland Home Warranty Companies Provider Name Locked
’s A/C called. They apologized profusely for missing their appointment and promised to come that day. I cancelled the appointment with the 2nd company and someone from
Richland Home Warranty Companies Provider Name Locked
’s A/C came out to my residence.
The repairman informed me that the fan motor was going bad, but that Landmark would not approve the repair until the fan motor was completely dead. He charged me $60 service fee and left.
On 7/18/2014 (not even one week later), I woke up to a hot, June morning. I contacted Landmark and told them that the fan motor was dead, because the A/C unit stopped working. They arranged for
Richland Home Warranty Companies Provider Name Locked
’s A/C to service the unit.
Richland Home Warranty Companies Provider Name Locked
’s A/C contacted me and made an appointment to show up the next day. Again,
Richland Home Warranty Companies Provider Name Locked
’s A/C did not show up and did not call me to let me know what was going on.
The next morning, I contacted
Richland Home Warranty Companies Provider Name Locked
’s A/C, but they refused to return my phone calls. Finally, I called Landmark and I was informed that
Richland Home Warranty Companies Provider Name Locked
’s A/C contacted them and told them that they were “too busy” to fix my unit. Landmark provided me with information for a 2nd A/C repair company called Ultimate Comfort A/C & Heating.
The repairman from Ultimate Comfort came to look at the unit. He confirmed that the fan motor was out and charged me another $60 service fee before he left. At this point, I had spent $120 for service calls (for the same A/C diagnoses from two different companies) – and I would soon have to spend another $60 for the actual repair.
The repairman told me that the A/C fan motor from
Richland Home Warranty Companies Provider Name Locked
had to be special ordered and that he would probably get the part on Friday. On Friday, I called Ultimate Comfort and they informed me that they have not ordered the part, because Landmark has not approved of the repair. So I called Landmark and they told me that they have already ordered the part and are waiting for it.
Basically, someone is lying. Now, I have to call again tomorrow to investigate this matter further. Overall, Landmark plays games. To make it worst, I found out that the repairman from
Richland Home Warranty Companies Provider Name Locked
’s A/C was not licensed! This means that he might have worsened the fan motor problem when he checked it. I told Landmark about this and they didn’t seem to care nor did they offer to refund my $60 service fee.
Overall, I have spent 1 week without A/C on my main floor, and I might have to spend a few more days without it. I live in Houston, TX and it is hot in
Richland Home Warranty Companies Provider Name Locked
.
If I had known how bad Landmark would be, I would not have chosen this company. Why wouldn’t a company make $275 in repairs is beyond me – especially since the premium and the 3 service visits to repair to the unit will now cost me $705 (annual fee plus 3 service calls).
Word of advice. DO NOT USE
Richland Home Warranty Companies Provider Name Locked
.
** The dates are approximate, but the events are COMPLETELY TRUE.
- David N.
D

Rating
I air flow checked prior to his coming. I was billed by America First for the service called and waiting almost 30 minutes before talking to someone. After being switched from department to department, I explained that I wasn't paying for the call because I didn't get the service I requested. Agent was going to check, have the charge dropped, and call me back. I received further invoices and called again. The same responses were given. Recently, my bill was handed over to a collection agency.
After further conversations with First Am., a supervisor offered to send out an air balancing service person. I am waiting to see if the collection agency is dropping the charges as expected. This has been going on for 8 months.
- Jillane P.
A

Rating
Richland Home Warranty Companies Provider Name Locked
was very professional and courteous. They went above and beyond when we lost our copy of the invoice, which was important to prove that the work we thought had been done had not. They told us straight about the system.
- Jaime A.
A

Rating
we've used our warranty twice for our A/C, twice for our garage door opener, once for the dishwasher, the
Richland Home Warranty Companies Provider Name Locked
, the microwave, a toilet leak and a kitchen leak. The contractor either comes the same day or the next day, we pay the $60 co-pay and
Richland Home Warranty Companies Provider Name Locked
takes care of the rest. When I hear about all of the problems my neighbors have with their warranty companies, it makes me appreciate
Richland Home Warranty Companies Provider Name Locked
even more. It is very easy to submit the request online and I have found the customer service representatives to be very helpful and thorough - even during off hours and on weekends. I recommend
Richland Home Warranty Companies Provider Name Locked
whenever I get a
Richland Home Warranty Companies Provider Name Locked
.
- Martha B.
D

Rating
Allied sent out an appliance company to repair my oven, which would not execute a self-clean cycle. He diagnosed it, ordered a part and came back to install the part. It immediately failed. He re-diagnosed it and told me the home warranty company would never pay to fix it. After not hearing from Allied for several days, I called. No one knew anything and the service request was no longer visible to me. After three more calls over several days, I received a call today that they wanted to 'cash me out', ie give me what they thought it would cost to fix the oven and not cover it any longer. They offered $500. I had done some research and determined it would cost about $600 to actually fix. I was told $500 is the best we can offer. I asked to speak with a manager. After several minutes, the admin came back with an offer for $650. I decided to acccept that.
Concurrent with this I placed a call for my air conditioner. It was consistently dripping condensation from the secondary drain. Allied sent out a technician from NRG Home Services. The technician did a check, blew out the main drain line and eventually found a cracked plastic drip
Richland Home Warranty Companies Provider Name Locked
. He told me he could not order the part because the A/C was 11 years old and I needed to replace the compressor. He said Allied would only pay a little and my out of pocket could would be $1700+.
I called Allied and they could not answer any questions because no report was ever filed by the technician. But they did try and convince me why they would not pay for it. After a couple more calls, I asked to speak to a manager. The admin went off and talked to someone and came back and told me the service department was not comfortable with the diagnosis and wanted to send someone else out from NRG to look at it again. And apparently we did not pay the $60 trip charge. We did, but the check has not yet hit our account after 5 days.
A few things I have learned.
1.
Richland Home Warranty Companies Provider Name Locked
and NRG Home Services have common ownership. I see that as a conflict of interest. NRG will always have an incentive to find a reason it should not be covered.
2. I have asked to speak with a supervisor or manager on four or five occasions. I have never been able to do it. The admin will put me on hold and then come back with an alternative solution.
3. I think they have tried to lowball the repair or reimbursement on every call I have made over the last 2+ years.
4. The admins on the phone do not have access to any service related information. They seem to have to call the service department to get any information.
5. Allied sends out automated emails with progress updates. Unfortunately, they do not include anything in the email that would allow you to identify which service request it is.
6. It seems the most important thing when you are on the phone with them is to 'follow the process'.
At this point, I am still waiting for the follow-up appointment for the A/C to be scheduled.
- Gay Y.
F

Rating
HORRIBLE. The company AHS sent out to fix the A/C tried to price gouge me on the price of replacing the condensor and coil ($10,200 for 16 SEER Trane A/C unit with condensor coil replacement). I called a company I trust to replace unit and coil since it had already been out 4 days in 95+ temperatures and they showed up the next morning with a large crew and did an excellent job (not an AHS contractor). AHS called me later in the week and informed me they will only be paying a cash value option of $375.00 and condensor unit will not be covered! I submitted copies of invoices left by AHS contractor which stated both had to be replaced. I have also filed a complaint with the Better Business Bureau against
Richland Home Warranty Companies Provider Name Locked
and I will not be renewing my contract with them nor would I refer them to anyone. They also have not covered major systems related to my pool and other miscellaneous items over the years and the
Richland Home Warranty Companies Provider Name Locked
exclusions are not worth the price of the contract.
- Tamara E.
F

Rating
Home warranty purchased through escrow for $310.00. About two weeks later, we called them to repair a shower drain that was apparently leaking into the crawl space. At first they said it wasn't covered because it was a pre-existing condition. Then I pointed out that there was language in their contract that covered pre-existing conditions to the extent they could not have been reasonably discovered before close of escrow. Then their story changed. They later said that it wasn't covered because it was a "basket strainer". Really?? A basket strainer is basically the stopper in your kitchen sink. That made no sense at all. They also said that their plumber's insurance wouldn't cover him for accessing the crawl space. That's their problem. If you're going to offer home warranties on mobile homes, you're going to have to go into the crawl space from time to time. It's just a fact.
Bottom line: They apparently decided they weren't going to do the repair no matter what, and were going to say anything to make me go away.
I have since had the repair done by a plumber I hired, and I expect them to reimburse me for the cost.
- Randy H.
A

Rating
We were happy with their work both times. We signed up with them year before last and renewed our contract at renewal time. We have used them twice, once this year and once last year. Both times were on the weekend. You call their 800 number, they call a plumber, the plumber calls you, lets you know when he will be there, shows up, does the work and is out of there. There was no out of pocket cost, as it was covered under the policy. I think it cost about $50.00 a year.


- Nancy W.
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All Home Warranty Companies in Richland, MS

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Residential Warranty

1700 N Dixie Hwy
Boca Raton, FL

Complete Appliance Protection Inc

1532 NE 96th St
Liberty, MO

High Tech Home Warranties

Po Box 24881
Raleigh, NC

Karl Vickner LLC

Navarre, FL

Rescue Link

8880 Ward Pkwy
Kansas City, MO

Surface Link Corp

4200 Lafayette Center Dr
Chantilly, VA

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