When building a new home, the terms of the home's warranty and insurance should be perfectly clear.
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Local Articles in Richland
Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in Richland
To find out how to get reimbursed took another one-hour hold on the phone and two letters. did respond promptly, though unfavorably towards those letters. They stated that because we didn't use a plumber in their service agreement
(which we never saw a list of providers), they were not responsible to reimburse us.
Had had the customer support to adequately meet our immediate needs, the request for reimbursement would be moot. But to have waited for an hour without a response from America Home Shield us to resolve the issue apart from them.
I will not recommend to others.
It was only after I got a lawyer involved that they started to speak with me again and try to resolve my problem. They then sent another one of their contractors out and he verified my contractor's report and with another co-pay fee. They said I had an option then of letting their contractor replace them (not that I'll ever trust one of their contractors again though) or I could take the cash out option which I asked for instead. However, the cash out option was low balled with an inferior gas furnace that they said they got wholesale for about one-third the price that cheapest unit actually costs and that is all they would pay for the cash out option which only covered one-third the cost of replacing them with a decent unit similar to what I had (GE brand).
I had another situation where my dishwasher was leaking. They sent out a contractor who did a good job fixing it for the $75 co-pay but it also took a long time for them to respond. Their contractors seem to either be in cahoots with AHS to rip off their customers or contractors who take forever to get to you and do a so-so job as they put their regular contractors first instead of these one-off AHS jobs. I felt cheated, betrayed and abused by AHS and their schemes and that is why they deserve the F rating overall. Once I got the lawyer involved they did finally pay a small portion of the furnaces and started to be somewhat courteous and work with me a bit but they always took forever with very long hold times, always looking for loop-holes and ways to stiff the customer, would be rude, dragging their feet in hopes you'll give up on getting help from them, and often acted like no one was interested in helping their customers. I would avoid AHS at all costs and recommend that a consumer advocacy group do an investigation on their corrupt practices of regularly taking customers for a ride (see their numerous F ratings on list and other review sites backing this up). I will not do business with this company again.
I would definitely use this company if you have an older home and you never know what's going to go. Basically, all you pay is for the repair person to come to your house, which you would do anyway.
Sometimes you have to read the fine print. A leaky faucet might not be covered if the leak starts above the counter, but it will be covered if the leak occurs UNDER the counter.
Unprofessional, unfriendly and an unnecessary irritation for any homeowner.
The only thing we have gotten from AHS was a toilet. . .a nice once but that's it. They screwed us on getting our HVAC fixed and decided not to come through and help us buy into a new HVAC like they promised. . .and that's another story in itself. . .They seem to be ok with minor issues around the house like small electrical and plumbing problems. . .anything like major appliances and HVAC system their useless they'll cost you the money you could have put toward buying a new appliance.
I've dropped to much money into this "money pit" of a company . . . I'm going else where. . .thanks Angie for allowing me to inform the public on this rotten company.
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