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Home Warranty Companies to Avoid

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Over 2,773 reviews for
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F
"Our experience with this company has been TERRIBLE! This was the most useless warranty. we've had 2 service requests denied on
clauses." Recently we discovered the previous homeowners installed a water heater that was not meant for a house (it's only big enough for a hot tub). We were told they would not cover us under improper installation because the issue was capacity. They told us the water heater is fine, it's just not big enough and that's something that would cover. It seems to me this is exactly what you have a warranty for! Apparently not. On top of that, we ended up having to pay $75 to have someone come out in evaluate our issues, just to have it denied. The most obnoxious part is that we could have received FREE estimates from most companies, so not only did they not pay our claim, we lost $75 for a service that would otherwise be free. Their customer service is terrible; it's very clear they don't care about their customers. Find another warranty service, this one is useless.

-Eileen B.

F
"
's repair scheduling is horrible but I fault
to continue the contract with them when there advertisement says" within 24-48 hours and each time I had to call it took up to a month. I'm not complaining about the increase in deductible from 50 to 75, but the companies they contract with,
in particular is horrible. I've been with this company since 2004.

-Angela R.

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Local Articles in Pearl

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

A home warranty came in handy for this member when a water line burst. (Photo courtesy of Angie’s List member John D. of West Vancouver, British Columbia)
Warranty Companies - Home

Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.

Angie's List
Warranty Companies - Home

A home warranty, or home service contract, provides service, repair or replacement on a home’s major systems and appliances for a usual term of one year. They've also topped our list of most-complained about categories for three years running.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Pearl

F

Rating
I placed an online service request at 7:30am for hot water heater repair. The pilot light went out last night and wouldn't stay lit. We have had no hot water since early yesterday evening. I received an email that the service provider would be contacting me shortly. By noon the service provider had not contacted me so I called them.
Pearl Home Warranty Companies Provider Name Locked
had given them a contact number with the digits transposed so they could not call. Neither did they check with AHS for an alternate or to check the number they had. But that's another story. The first available appointment was Friday from 3-5. Which meant that nothing would be fixed until Monday of the next week of course. I called AHS to see if they could give us an alternate service provider that could get the job done sooner. AHS replied that they do not consider this an emergency and therefore would not escalate the request. Basically 'take it or leave it lady,' attitude. It is 35 degrees out and I have children coming home from sports. What they consider an emergency I don't know. For all they knew I had a leak in my gas line that could have been life threatening. I called another plumber found on Angies List whom i will be writing a glowing review for. They were able to fix the water heater by 6pm the same day i initiated contact with AHS. I have had AHS send rude and sub par service providers out before and will not be renewing my policy after this last straw. I would strongly advise against taking out a policy with these people.
- jetti L.
F

Rating
It went awful. I ended up having to spend 3420.00 out of my pocket to replace the air conditioning.
Real nice way to treat a customer who paid on time every time for 9 years.

- Donna S.
A

Rating
It is harder to get through now- that is the problem. They get everything done on a timely manner and if it is something that needs to be replaced and you want to upgrade it, they will give you a cash out. Other companies don't do that- that's how I got my new air conditioner, they cashed it out. It was really wonderful -they have saved me about 15.000$. I have recommended them to other people before.
- Carol E.
B

Rating
AHS does a good job as a home warranty company. I've always had decent response, good repair people, and the contract seems easy to understand.
The fees seem to rise quite a bit from year to year, I used to pay $475/ year annual fee with a $60 per service charge, and now its $613/year with a $75 per service fee. My biggest concern is now they will only pay $10 per pound of refrigerant for the air conditioner. With that change I feel I may look at other providers.
- Deanna J.
D

Rating
The reviews I read about AHS's provider of choice, Rite Away, had me shuddering at the thought of them working on our plumbing. I could just imagine more problems after they were finished. But we had to at least meet with them initially just to find out what AHS would cover or the insurance would be voided. They quoted $2400 less $500 AHS would cover to re-route the hot water pipe into the ceiling and bypass the one in the slab. Because the reviews I saw on Yelp were so horrible, I had already contacted ER Block Plumbing off of Angie's List, so we just told Rite Away we would have to get back to them.



ER Block came in a day later, quoted $1500 for a similar solution, did the work within 5 hours that day and we were very happy. Not only did we pay $400 less by using a non-AHS provider, but we knew we were working with a reputable company due to the massive successful reviews on Angie's List.



We are on the fence about cancelling our AHS policy, but most likely will. The primary reason we carry them is for any problems with our heating or AC unit, and based on this experience, my concern is that if a big issue came up they would either cover nothing or very little. Besides, I don't want to work with inferior providers which it seems is their modus operandi.



Better to take that $500 and put in the bank each year so that we have it, if and when, something more major happens.
- Sue D.
B

Rating
Pearl Home Warranty Companies Provider Name Locked
does not do repair work; they subcontract it. If replacement of anything more than very minor parts is required the subcontractor must obtain their approval and usually order parts from an approved supplier. This can cause some repairs to take several days. In this case the HVAC subcontractor was superb. He quickly inspected the entire furnace and identified and explained the cause of the problem. Since there were no major parts requiring replacement he quickly completed the repair and no further problems have been noted.
- Roger B.
D

Rating
They have kept us on hold for hours every time we have called. The most recent time I used a stopwatch and I was on hold literally for 1 hour and 36 minutes before I reached an operator. Her excuse was that they were having "high call volumes." I find it hard to believe that their call volumes are so unpredictable they cannot staff for high volume times. Really? An hour and a half? Our furnace set off our carbon monoxide detector when it was running. I shut off the furnace and ventilated the area and when I turned the furnace back on, the alarm once again went off. My husband tried the same when he came home; same results. You would think there would be a direct line for life-threatening emergencies, but no. Sat on hold ( in the cold) for 1 1/2 hours. When I finally got through, of course the warranty company didn't have an "approved provider" in our area, leaving us to find our own. They approved a "diagnosis call." Fortunately for us we have lived here for over a year now, and have developed a relationship with local service people. We called our furnace guy and he came right out within the hour and diagnosed a cracked heat exchanger emitting carbon monoxide into our home. Of course, it was the weekend, so it was not possible to get prices and such to get the approval process going until Monday. On Monday our furnace guy called HSA and SAT ON HOLD for over 20 minutes. When he got an operator he gave them the diagnosis and estimate and they argued with him about how he conducts his business (he usually hauls away the old furnace for just the cost of the scrap; they told him he can't do that and were going to deduct $100 from the estimate for disposal. They told him he couldn't connect direct to the old ductwork without charging us for sheet-metal work even though the furnaces are identical and didn't need re-work; he finally got it through to the HSA operator that the outlets were the same and there was no charge for new ductwork.) THEN they told him they would call him back "soon" with the approval or denial. He reminded them that the temperatures forecast for our area for the following several days were to be below zero. The operator snipped at him "we're in Wisconsin, we understand cold weather." Then we all waited and waited. Finally my husband called HSA back (more hold time) and told them we needed heat to keep our pipes from freezing. A bit later they finally called our furnace guy with approval to go ahead with the work. I am frustrated that while they will warranty older homes with aging and sometimes failing systems, they are darn near unresponsive when you actually have a claim and make it so difficult to actually file a claim I bet some people give up. Then they put your repair person through the wringer in an attempt to scalp you out of more money. This company is a racket!





- MIRIAM N.
B

Rating
I had to call them twice in the last 6 months. The first time was because my wife did not close the door tightly enough. The second time was because the water inlet switch was stuck some how. The "deductible" charged was $75 per episode, higher than the service call without a homeowner warranty, and higher than many other policies
- Tien C.

All Home Warranty Companies in Pearl, MS

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