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Meridian Home Remodeling Articles
We contracted with Catalyst to perform the above work in addition to finish carpentry, electric, bathroom remodeling, kitchen installation and tiling. The value of the original contract with Catalyst was approximately $72,000, of which we paid them nearly $40,000. We experienced a number of significant problems with Catalyst and when the project fell 4 months behind schedule and Catalyst refused to meet performance deadlines, we finally decided to terminate our relationship with them and had to hire other contractors to correct and complete the project which ended up costing us over $100,000 for the work originally agreed by Catalyst.
We provided Catalyst with architectural drawings for the work and they did not comply with these, resulting in, amongst other issues, structural steel posts and beams that were not installed properly and will now need to be relocated and refinished at an additional cost to us of over $15,000. We had a structural engineer out to the property to document these problems.
Catalyst was contracted to build a new staircase using hardwood but when I arrived at the property on the day of the build, I discovered that they had used cheaper pine. When I brought this to the attention of the project manager, he actually admitted that he had not read the contract with addendums! This error alone, required us to spend thousands of additional dollars to finish the stairs.
Throughout the project, it was difficult to get Catalyst to schedule work crews on a timely basis and several workers told us they had just been hired or didn’t fully understand what they were supposed to do. Their demolition crew threw out bathroom fixtures that were supposed to remain and chimney duct that had to be replaced at our expense. One worker even damaged our new exterior siding which we will also have to pay to replace because Catalyst has refused any responsibility for their errors and mishaps.
In all, our experience with Catalyst was one of the most expensive, disruptive, and emotionally distressing experiences of our lives. We have suffered or will suffer remedial expenses on our home totaling tens of thousands of dollars and at least 4 months of lost rental income on our previous home due to the project delays and need to hire new contractors to finish the job. Based on our experience, our recommendation would be to avoid this company.
The Catalyst staff were extremely helpful throughout the initial process, helping us obtain a city permit, getting architectural drawings, and suggesting tweaks to the design. Construction took several weeks. Throughout the tear-out and construction phases, the workers were always professional, polite, and punctual. They answered any questions we had and informed us of any issues that came up. They were efficient and creative in finding solutions when unexpected obstacles did arise. We are very pleased with the final results and highly recommend them.
They were very good at making sure I understood what needed to be done, what was going to happen, and confirmed their choices in how to resolve the repairs matched with my expectations.
As a homeowner, I'm very relieved to have built a relationship with a firm I now trust and respect. I'll definitely call Abacus for my future house maintenance and improvement needs.
When we got started,
During the construction, Hurricane
I wish all contractors had the work ethic, knowledge base, professionalism and attention to detail that
Shortly after engaging
When the project began I was impressed with the level of effort the company exerted to protect our house. They used drop cloths and temporary floor protection for every area they were in or near. They also cleaned up every day.
Throughout the project there were two consistent workers,
We had a very specific idea of the finished product. I provided Prime with a
He is, however, apparently very busy and it is hard to schedule his time. He has also not yet finished the exterior work he started almost a year ago. He started this work in November and had to halt just short of finishing it because the weather turned too cold for some of the adhesives to work. He dropped out of contact for a month or so in the spring apparently due to vacation and other things. He agreed that all the exterior work has already been payed for and that he needs to finish the last 5% of it. He has also left a debris mess and is still using one of my trash cans which he has promised to empty a few times already.
Weeks of waiting for him to finish this have turned into months and now summer is gone as well. A couple months ago he went completely silent and has not returned my calls or my texts.
Regarding the remodeling of the bathrooms, he has done everything he was paid for, and did it well. The contract stopped short due to delays in acquiring the tile for the floors (took a couple months) and due to trouble trying to prevent ice dams from doing further damage to the bathrooms during winter.
The oak floors came out okay, I'm just baffled why they didn't try to fill all the obvious nail holes in the stair treads (not
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