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Laurel Plumbing Articles
Plumbing reviews in Laurel
remodel of our 6’x6’ master bath.
That bid was for $4,525.00. We had that revised to $4,459.00
after Tri County ordered the wrong size toilet. We supplied: marble vanity top
with sink and faucet, and hand held showerhead. The job was supposed to take ...More /> 3-4 days. On March 4th the workers arrived and started the
demolition, removing the old shower. As of this date,
job is still not completed. The first delay was “ the shower has not come in
yet”. On the second day we were told the tile had not arrived yet. When they did
install the tile above the shower stall they did so over sheet rock, (not green
board), that had no waterproofing and there was no backboard of any kind around
the frame of the shower. (There was a two-inch gap because the old shower had
been larger than the new one. The showerhead pipe was installed on an old 1”x4”
taken from our old vanity. The 1”X 4” split out where it was toe nailed to the
studs. The screws holding the pipe
entirely screwed into the wood. This was tiled over and it was obviously
unstable. When inquiring about these things we were told, “ it will be fine”.
They had dropped a tool of some kind on the shower
the bottom (we have before and after photos showing the shower
after installation). There are numerous scratches on the walls of the shower
that in our opinion was caused by not properly cleaning when grouting the tile.
They installed the back splash on the marble vanity top we had supplied for
them even though it was chipped - about a ½ inch by ¾ inch piece at the end was
missing. When we pointed it out they said it was chipped when it came out of
the box. We have only their word on that, but they should not have put it in if
it was chipped. When they reinstalled the bathroom door it came 18” from
closing due to the tile work they did on the floor. The owner came down to saw
off the bottom of the door; however in doing so he somehow messed up the latch
and now the door won’t latch. His answer to that was, “it probably never closed
right to start with”. I can assure you all our doors did close and latch
properly. The shower glass enclosure had not been installed properly, (the top
aluminum rail that holds the glass was cut too short and not attached to the
wall-we have photos) causing the glass to fall completely out and shatter two
weeks after they left. This again chipped and scratched the inside of the
shower. When we called them the owner would not return our calls. Three and a
half weeks later we got an answer to our email stating that they had the new
glass but no one would install it for us. We gave them the name and number of a
local glass company who installed it two weeks later, only to find out Tri
County had ordered clear glass when ours has a rain design. We are still
waiting for the rain glass to arrive to complete the job. We have paid them
$4,047.00 plus it cost us $1,348 to have their tile work removed and done
properly by the professional that “usually” does the tile work for
for nothing”. When the glass is finally
properly installed it will have been at least 5 months and we still will be
left with a scarred up shower and a door that does not latch. We have photos
and witnesses from the contractors who had to come in and clean up
mess. I would never recommend
but a nightmare.
am window, but also told we’d be the first appointment of the day. I completely adjusted my work day to be at home for this appointment— both I and my husband run our own businesses, so are rarely home during the day. The morning of the
appt, and literally 8 minutes before the scheduled time (at 7:52 am) I get a voice mail (on my cell phone # for some reason, even though that wasn’t the # I’d provided for contact purposes) from
could not come out. That’s it - the appt isn’t happening. We were offered no apologies, no effort to send an alternate technician during that same confirmed window. When I called back just a few minutes later, he said we could schedule for another day. Again, no apologies, and very cavalier and rude when I asked why another technician wasn’t dispatched for the same time. This is a very large company—surely there were others available? I contacted the company via their online feedback system to express my frustration and have received no response or acknowledgement whatsoever. This demonstrated lack of care for the customer has convinced me that I need to take our family’s electrical and plumbing business elsewhere. Truly appalling.
I wouldn't hesitate to call them again if I needed more plumbing work doing.
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