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Truck Rental reviews in St. Louis
I spoke with the company over a dozen times, starting 4 days before the move, when promised we'd get a call. They could tell us nothing in advance. We were told that the day before the move, the mover would give you a call. At one point, I spoke with , supposedly the President of the company, and he told me the moving company would not be able to move us in the "move window" which was in the contract. Instead of remorse or an apology, I received instructions on what I should say to our new home buyer and the closing company about needing a few extra days. Suffice it to say, we were not given a few extra days by the buyer, we had to rent a separate U-Haul and move ourselves into the U-Haul, and then wait for the movers to show up a day late.
When the movers showed up a day late (the movers hired by Alliance because, I suspect, other plans had fallen through) they were out of Dallas, and instead of taking our furniture to WI, which was what committed to over the phone, they were told to take our belongings back to Dallas, and then move them up within the next 2 - 3 weeks. Because we were outside of the contract (they showed up a day late), and because we had already packed everything into a U-Haul, we decided to move ourselves.
Alliance then threatened to withhold our downpayment because - according to Alliance - we refused the attempt of the movers to move us on the contracted day. Here's what happened - after we loaded our own U-Haul and went through closing on the house, we received a call from the movers at 8pm. They had just arrived in our town with another load, would need 2 - 3 hours to unload that load, and then would be exhausted. They asked if it would be okay to move us the following morning. At this point, it didn't make any difference to us, so I approved their request.
Alliance is taking the position that since I did not insist that the movers move us at 11pm at night, I was responsible for the day delay. Be very wary of this company - trust nothing that is said, and read your contract very carefully. The company knows this contract well, and will constantly throw the contents back in your face, and takes absolutely no responsibility for anything their salespeople say.
We ...MoreRead more of this review were thrilled with the service. Quick, professional, very pleasant, and reasonably priced. I would highly recommend this company.
I called and the woman was very short with me. she ...MoreRead more of this review said I was only allowed to rent the truck for 6 hours. I explained to her that When I scheduled the rental I specifically told the gentleman, , that I needed the truck for 24 hours. said that was not a problem at all. Now this woman is telling me I cant use the truck for 24 hours, so I cant get my son to College on September 1. Today is August 27th. Now all the trucks are rented and I have no options. I am very, very upset and disappointed with UHaul , . I would not recommend them to anyone.
Aside from that, the truck worked great and came with unlimited miles. It also got great mileage for the size of the truck. Should we need to move another large haul such as this, I would definitely come to !
Moving Truck Rentals in St. Louis, MO
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