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Springfield Computer Repair Service Articles

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Springfield Computer Repair Services Reviews

A
"Overall it was great from start to finish. I am telling all my friends and even sending my dad over there to buy a refurbished computer. I totally trust this place."
A
"I selected him from the yellow pages. On the phone he was responsive and asked good questions. We established an appointed time for a house call. He was punctual, professional, and knowledgeable. Low key. Ready to answer any question and speak
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's language. Computer was in much better shape when he left and the cost was most reasonaable."
F
"When arriving at the Geek Squad, I waited in line for 10 minutes while only one Geek Squad agent was helping people and two others were working in the back, and five others were standing around. I told the agent about the problem, he had no idea what was wrong with it and asked for my information. He stood there typing and staring into the computer monitor for ten minutes without speaking a word. He then threw a paper at me and told me to sign it and my computer would be sent to Kentucky and return in 2-4 weeks. I was called about 2 weeks later about a product replacement. No one in the geek squad could explain to me what was wrong with my computer. Agent
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told me my computer was junked out and my hard drive and information was impossible to retrieve. I was sent to a sales representative (Christian) who was very helpful and told me my hard drive would be sent to me. I was told to wait two weeks for my hard drive. I asked why two weeks, and they explained that it took days to process an email and then to ship the hard drive. The next day, I was contacted and told I could not get my hard drive. Options were get a new computer and
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all of my information, get my old one back that is busted and not get a new one, or get a new one and pay $269 for my information. I tried to contact the Geek Squad 8 times that day, and every time they answered, I got "Geek Squad, Please hold." I spoke with managers of
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and the service center in Kentucky until I finally decided to
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a complaint with the corporate office. They offered me a $50 gift card from my terrible customer service because every time I went in to speak with an agent, they each had an attitude and did not help me whatsoever. I received third degree about asking for my own information and an attitude that just said, "I shouldn't have to help anyone." I ended up losing my information because the Geek Squad would not give me service or help I needed. I received a new laptop, and it works fine, but I dread going in there to fix another problem.
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C
"I called ahead. They said to bring it in. Nice young man took it at the counter. Very small workspace, crowded on the floor/to the walls with repairs being done. Gave me no receipt, but took my name/phone # and details of problem. I also gave them my Windows 7 disc and some memory that I had prepurchased. I asked how long, they said a few days. I gave them 4 days, then called. Not done yet, the answer. I gave them 2 more. I had to call after the computer. They never gave me an estimate, even tho I expected one before a pricey repair. ($250 out the door). They just went ahead and replaced both my hard drives, and reloaded my Win7 disc. They also loaded a virus protection that I was not familiar with. When I picked it up, I told the fellow at the desk (not the repair tech), that I had Kaspersky at home...he said no problem. (I found out Kaspersky and his virus protection are mortal enemies and cannot coexist on the same computer), but more of that later. He said all work was warrantied for 30 days. Within 5 days, the system crashed. I called first, to let them know I would be bringing it in. I TOLD the man on the phone (presumably the same one I delt with the first day) that I did not have $40 for the bench labor (bad timing for my budget). He said no problem, just bring it in. I assumed that it was the hard drive he installed. I had to call them twice to find out when it would be finished. We played phone tag for 2 days. I finally went in. They tech (again) was not available. Convienent? Maybe they point the finger at each other....no he's the tech...no HE'S the one. I saw two different men, two different days, two different personalities, two different explanations. This fella read from the tag hanging on my repaired pc: hard drive failure. He seemed to think that since we had HIS (the store) virus protection on the PC, by loading Kaspersky we caused the drive to fail. I found out later that both systems will not run at the same time. You cannot even put one on "pause" or "sleep" and run the 2nd. It just won't work. I questioned the hard drive replacement (I really feel in my heart that it was their product that failed, and they just didn't want to "eat" the cost). I told the guy on the phone that I didn't have $40 at the time to repair the PC, so I had to wait an additional week before my payday to collect it. They charged me $95. This was on TOP of the $250 I paid for the original work. The rep that I spoke with at the store said they replaced a "third" hard drive. We don't have 3 drives. Technically, it was the THIRD drive that they had to replace. Two, that I paid for (2 weeks ago), and THIS one that they should have given me for free. I DIDN'T BREAK IT (or burn it out, or cause it to crash). No communication, bad customer service. Maybe I should have asked more questions. When I asked for a receipt before leaving it a second time, they assured me that NO ONE asks for a receipt. Just drop it off...see ya!! No estimate given, just a bill upon collection of my aging computer. I wish there was more people I could warn off from these guys. NO WAY will I ever go back, or give a reference to. They are no better than the Big Blue Box Store across town (geek squad). I thought I was finding someone honest. They just lied to save their little fannies.
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A
"Technician called in advance of appointment. Arrived on time. Performed all necessary repairs. Prompt, professional and courtious. The rates are slightly higher than taking your computer into a shop yourself BUT, he comes to your home, works only on your computer and is available to answer your questions. A normal hourly fee for in shop service repair is $60.00 at several places in town. FastTeks charges $75.00 per hour BUT if you join their club membership you get a discount which reduces the hourly charge to $60.00. My tecnician's name was
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and I would highly recommend him to anyone.
"
A
"Very happy with this company. I feel they are honest, straight forward and do very good work in a timely manner.
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All Computer Repair Services in Springfield, MO

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 1 of SpringfieldComputer Repair Services

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

417 COMPUTERS

4843 W BURBANK ST
Springfield, MO

Advanced Personal Technology

1954 East Cherry St
Springfield, MO

Advanced Personal Technology

1954 East Cherry St
Springfield, MO

After Hours Computer Repair

We Come to You!
Duluth, MN

Alexander Technical Resources

Corporate Location
Atlanta, GA

ALLPHASE COMMUNICATIONS

205 CADAMOUNC BLVD
Springfield, MO

ALTEC

3845 S CAMPBELL AVE
Springfield, MO

AUTO CAT SYSTEMS INC

2221 W BATTLEFIELD ST
Springfield, MO

Aztec Computer Outfitters Inc

3348 E Cherry St
Springfield, MO

Best Buy - Springfield

3450 S Glenstone Ave
Springfield, MO

BEYOND COMPUTERS

3043 E Sunshine St
Springfield, MO

Bolivar PC Repair

310 N Flint
Bolivar, MO

BRYAN TECHNOLOGIES INC

PO BOX 10362
Springfield, MO

CIS DATA SVC

1447 S ENTERPRISE AVE
Springfield, MO

ClipTraining

20763 US 27 Ste 6
Groveland, FL

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX

Codeman Services

Springfield, MO

Compcustomz, LLC

51263 Fischer Park Dr.
Utica, MI