Reviews for O Fallon Air Duct Cleaners

F
Rated Review by Michelle G.
"I purchased a Groupon for their air duct cleaning services and am sorely dissappointed in the professionalism of the staff. Due to the popularity of the offer, I had to schedule the cleaning approximately two months in advance. The representative specifically told me a particular date and time (June 25th between 11am-1pm) for the arrival of my services. She also asked a few other questions and proceeded to tell me there would be an extra charge of $10 for this and $20 for that before they even stepped foot on my property. I continued along and marked this date in my calendar. Fast forward to 2 months later, I received a confirmation call two days prior. The representative stated that she was calling to confirm my appointment for tomorrow. I promptly corrected her and informed her that my appointment is for Wednesday the 25th. She immediately noticed the mistake and corrected herself and apologized for the confusion. I again stated, "Okay, I will see you on WEDNESDAY, the 25th!" She repeated, "Yes
'am we will see you on the 25th". I finalized my arrangement to take off on that day to ensure everything was in order for the air duct cleaning. I started the day off early and waited at 11, then 12 and then 1, only to have no one arrive to perform my services.
I called them at 1:37pm and the phone rang approximately 7 times before being picked up. I heard a bunch of garbled noises in the background like a child had picked up the phone or someone answered not realizing someone was on the other end. I then received a return call from the same number. When I answered, the same representative I had been dealing with responded "I'm sorry I missed your call." When I proceeded to ask for an ETA for my services, I was told that I was not on the schedule for the day. I asked for clarification and the rep refused to acknowledge that she made a mistake and blamed me for "getting a little confused". I referred back to our previous conversations and how she originally mixed up the dates during the confirmation call and again she deflected any responsibility by blaming it on me, the customer. I then asked what is the earliest time she could reschedule me or can she squeeze me in today. She placed me on a LONG wait time while she "tried to figure things out.".
I immediately grabbed another phone while on hold with National and contacted Groupon's customer service. I explained the situation and asked Groupon is there any form of recourse in these types of situations. While conversing with Groupon, National's representative came back to the phone. I asked the Grouopn rep if I could place on her speaker so she could hear the level of unprofessionalism from this vendor. She agreed and listened in.
The National Duct Cleaning rep started rambling on and on about how if someone cancels or if she can get someone to take my old slot etc. In short, she couldn't get me formally scheduled until another 2 months! The Groupon rep gasped in disbelief and immediately offered to cancel the Groupon and credit the funds back to my Groupon account. Obviously the Groupon rep is an objective party and was appauled at the level of unprofessionalism and lack of urgency to address the issue. I then turned my attention back to the
rep to thank her for her offer but stated that I was no longer interested in obtaining their services. She responded with "Okay...WHATEVER!"
In short, I closed out the conversation thanking both reps but ended the conversation with
by sharing that I will leave a review for other consumers about my experience with them. It's a very dangerous thing when companies become complacent and fail to realize that the consumer is what keeps your company afloat and word of mouth will
a business faster than growing it any day. I take it they have received plenty of Groupon patrons and feel as if "Oh well, another one bites the dust." So I am sharing with anyone who is considering using this company for service to think twice about who you hire for service and whether or not the company is worthy of your patronage even if its just a Groupon. In fact, I specifically joined Angie's list today so I could sound off and warn others by sharing my experience!
Lastly, it sounds like this may be a local family owned business which I try to support on a consistent basis.
***Note to the actual owner of the company***
I believe your representative may be your wife, sister, daughter or whomever. Please inspect from time to time and get some feedback from your clients about their scheduling experience. By the sound of things and how comfortable this representative was in her unprofessional approach, there's no way I'm the first person to experience this level of poor service.


"

A
Rated Review by Matt N.
"The technicians were very well trained. They came in and had everything done quickly and even took the time to explain the process step by step. It appeared that another company came out to do the same service within the last couple years but missed two lines that
was able to clean out effectively.
Overall extremely happy with the service and will use again when it comes time to replace my 24ft long
.
"
 
 

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O Fallon Air Duct Cleaners Reviews

A
"The workers arrived right on time. They wore booties in the house to spare the new floors and carpeting any unnecessary dirt getting in the new house. The work was done quickly and efficiently. It was not unusually noisy or messy. We have many ducts (both heat and return air) and they removed everyone and cleaned it.
"
A
"Overall it went very well and I'm definitely going to refer them to others and use them again to come out and clean the rest of the vents in my house. They came out, unclogged the whole dryer vent system, cleaned up after themselves and prevented my dryer from catching my house on fire. They showed me first hand what was wrong and how dangerous it was. My relatively new dryer now takes 1/3 the time it used to take to get our clothes dry.
"
A
"After calling multiple companies for bids, I contacted
O Fallon Air Duct Cleaners Provider Name Locked
to see if I could get a better rate. I spoke to the company's owner,
O Fallon Air Duct Cleaners Provider Name Locked
, who was incredibly patient with my questions. He thoroughly explained his services and how they pertained to my individual needs which i really appreciated. I called him for carpet cleaning expecting the "estimate" to be jacked up upon arrival (like those other BIG companies), but his price was spot on.. no surprises. I mentioned being concerned about having a stranger (especially a man) in my home while I was here alone during the day and he assured me that HE would come out and perform the cleaning. Sure enough, I met
O Fallon Air Duct Cleaners Provider Name Locked
in person and was VERY impressed. He was extremely polite and professional yet personal. He explained everything upfront and even showed me how to maintain my carpet in between cleanings so that i don't have to call him as often! What carpet cleaning service does that?? My upholstery hasn't been this clean since it was NEW and my dryer is performing SO much better since the dryer vent was cleaned out... had no idea it was that bad! I asked him about my air ducts and he took a look in a few of the returns and said that they aren't that bad, but I'm going to have them cleaned next week anyway due to my family's allergy issues. He assured me that it could really help! After having
O Fallon Air Duct Cleaners Provider Name Locked
in my home, i felt kinda silly for mentioning my stranger issue, but he validated my feelings and added that you can never be too careful... made me feel SO much better!! This is a guy I would recommend to anyone, but especially to any ladies concerned about who might visit their home on a service call! My husband is very picky about services like this and even he was impressed and didn't sqwak at all when i told him that i was finding more issues for
O Fallon Air Duct Cleaners Provider Name Locked
to resolve for us!! I HIGHLY recommend this guy. They just don't make '
O Fallon Air Duct Cleaners Provider Name Locked
like this anymore!!!
Hope this review is helpful to you.... you will NOT regret calling upon
O Fallon Air Duct Cleaners Provider Name Locked
or his team for your next cleaning need!!
"
B
"We had the additional work done, the furnace and blower were very dirty, the vents weren't as bad as I expected.
Overall they were easy to work with, punctual and courteous.
I'd use them again and probably will net year at least for the dryer vent.
"
A
"All was done very well and professionally. The people were curteous and professional. Concerning my carpets, I don't think there was a square foot my dogs had not christened at one time or another. My son had lived in the lower level for a year with his two cats, and the male had done extensive marking. The lower level smelled strongly. When Breathe Rite got done, the smell was gone, the stains were gone and my carpets looked great! I was especially pleased with this carpet cleaning.
My only complaint is with punctuality. They seem to have trouble making and keeping a schedule, but once they arrive it went very well. However, my vent is still nailed shut, they did not return to place the chicken wire they had promised. Still, when the carpets need cleaning again, I will call this company to do the work.
"

All Air Duct Cleaners in O Fallon, MO

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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24 Hour Heating And Air Conditioning

17301 Manchester Rd
Glencoe, MO

3 Rivers Electrical Contracting

5201 Warren Rd
Imperial, MO

A BreatheRite Carpet & Air Duct Cleaning Co LLC

1007 Treetop Trail Dr.
Ballwin, MO

A New Look Carpet & Duct Cleaning, LLC

13765 Saint Charles Rock Road
Bridgeton, MO

AAAHome services

7428 Mexico Rd
Saint Peters / Brentwood, MO

Absolute Clean

895 Babler Dr
Florissant, MO

Absolute Clean

PO Box 144
Freeburg, IL

Absolute Comfort Systems LLC

1084 Cool Springs Industrial Dr
O Fallon, MO

ACTION CLEANING-O FALLON

1209 HICKORY HOLLOW LN
O Fallon, MO

Action Water Damage STL

36 Brushy Brook Ct
O Fallon, MO

Affordable Carpet & Vents

1683 Florine Blvd
Saint Charles, MO

AIM Carpet and Air Duct Cleaning

784 Cambridge Ln
Fenton, MO

All Clean Restoration Service

2300 S Illinois St.
Belleville, IL

Alway

3956 Wenzlick Ave
Saint Louis, MO

America's Finest Cleaning Service

3308 Breezy Point Dr
High Ridge, MO

American Remediation & Restoration Services

1316 S 2nd St
Saint Louis, MO

American Virtual Associates

304 Whitelaw Avenue
East Alton, IL

Anton's Air Conditioning and Heating

8826 New Hampshire Ave
Saint Louis, MO

ARELLA'S CARPET CLEANING

55 PILOT HILL DR
Saint Peters, MO