O Fallon Air Duct Cleaning Articles

Air Duct Cleaning reviews in O Fallon

F

Rating
I purchased a Groupon for their air duct cleaning services and am sorely dissappointed in the professionalism of the staff. Due to the popularity of the offer, I had to schedule the cleaning approximately two months in advance. The representative specifically told me a particular date and time (June 25th between 11am-1pm) for the arrival of my services. She also asked a few other questions and proceeded to tell me there would be an extra charge of $10 for this and $20 for that before they even stepped foot on my property. I continued along and marked this date in my calendar. Fast forward to 2 months later, I received a confirmation call two days prior. The representative stated that she was calling to confirm my appointment for tomorrow. I promptly corrected her and informed her that my appointment is for Wednesday the 25th. She immediately noticed the mistake and corrected herself and apologized for the confusion. I again stated, "Okay, I will see you on WEDNESDAY, the 25th!" She repeated, "Yes
O Fallon Air Duct Cleaners Provider Name Locked
'am we will see you on the 25th". I finalized my arrangement to take off on that day to ensure everything was in order for the air duct cleaning. I started the day off early and waited at 11, then 12 and then 1, only to have no one arrive to perform my services.
I called them at 1:37pm and the phone rang approximately 7 times before being picked up. I heard a bunch of garbled noises in the background like a child had picked up the phone or someone answered not realizing someone was on the other end. I then received a return call from the same number. When I answered, the same representative I had been dealing with responded "I'm sorry I missed your call." When I proceeded to ask for an ETA for my services, I was told that I was not on the schedule for the day. I asked for clarification and the rep refused to acknowledge that she made a mistake and blamed me for "getting a little confused". I referred back to our previous conversations and how she originally mixed up the dates during the confirmation call and again she deflected any responsibility by blaming it on me, the customer. I then asked what is the earliest time she could reschedule me or can she squeeze me in today. She placed me on a LONG wait time while she "tried to figure things out.".
I immediately grabbed another phone while on hold with National and contacted Groupon's customer service. I explained the situation and asked Groupon is there any form of recourse in these types of situations. While conversing with Groupon, National's representative came back to the phone. I asked the Grouopn rep if I could place on her speaker so she could hear the level of unprofessionalism from this vendor. She agreed and listened in.
The National Duct Cleaning rep started rambling on and on about how if someone cancels or if she can get someone to take my old slot etc. In short, she couldn't get me formally scheduled until another 2 months! The Groupon rep gasped in disbelief and immediately offered to cancel the Groupon and credit the funds back to my Groupon account. Obviously the Groupon rep is an objective party and was appauled at the level of unprofessionalism and lack of urgency to address the issue. I then turned my attention back to the
O Fallon Air Duct Cleaners Provider Name Locked
rep to thank her for her offer but stated that I was no longer interested in obtaining their services. She responded with "Okay...WHATEVER!"
In short, I closed out the conversation thanking both reps but ended the conversation with
O Fallon Air Duct Cleaners Provider Name Locked
by sharing that I will leave a review for other consumers about my experience with them. It's a very dangerous thing when companies become complacent and fail to realize that the consumer is what keeps your company afloat and word of mouth will
O Fallon Air Duct Cleaners Provider Name Locked
a business faster than growing it any day. I take it they have received plenty of Groupon patrons and feel as if "Oh well, another one bites the dust." So I am sharing with anyone who is considering using this company for service to think twice about who you hire for service and whether or not the company is worthy of your patronage even if its just a Groupon. In fact, I specifically joined Angie's list today so I could sound off and warn others by sharing my experience!
Lastly, it sounds like this may be a local family owned business which I try to support on a consistent basis.
***Note to the actual owner of the company***
I believe your representative may be your wife, sister, daughter or whomever. Please inspect from time to time and get some feedback from your clients about their scheduling experience. By the sound of things and how comfortable this representative was in her unprofessional approach, there's no way I'm the first person to experience this level of poor service.


- Michelle G.
A

Rating
The technicians were very well trained. They came in and had everything done quickly and even took the time to explain the process step by step. It appeared that another company came out to do the same service within the last couple years but missed two lines that
O Fallon Air Duct Cleaners Provider Name Locked
was able to clean out effectively.
Overall extremely happy with the service and will use again when it comes time to replace my 24ft long
O Fallon Air Duct Cleaners Provider Name Locked
.
- Matt N.
A

Rating
The workers arrived right on time. They wore booties in the house to spare the new floors and carpeting any unnecessary dirt getting in the new house. The work was done quickly and efficiently. It was not unusually noisy or messy. We have many ducts (both heat and return air) and they removed everyone and cleaned it.
- Joan S.
A

Rating
Overall it went very well and I'm definitely going to refer them to others and use them again to come out and clean the rest of the vents in my house. They came out, unclogged the whole dryer vent system, cleaned up after themselves and prevented my dryer from catching my house on fire. They showed me first hand what was wrong and how dangerous it was. My relatively new dryer now takes 1/3 the time it used to take to get our clothes dry.
- Darlene F.
A

Rating
After calling multiple companies for bids, I contacted
O Fallon Air Duct Cleaners Provider Name Locked
to see if I could get a better rate. I spoke to the company's owner,
O Fallon Air Duct Cleaners Provider Name Locked
, who was incredibly patient with my questions. He thoroughly explained his services and how they pertained to my individual needs which i really appreciated. I called him for carpet cleaning expecting the "estimate" to be jacked up upon arrival (like those other BIG companies), but his price was spot on.. no surprises. I mentioned being concerned about having a stranger (especially a man) in my home while I was here alone during the day and he assured me that HE would come out and perform the cleaning. Sure enough, I met
O Fallon Air Duct Cleaners Provider Name Locked
in person and was VERY impressed. He was extremely polite and professional yet personal. He explained everything upfront and even showed me how to maintain my carpet in between cleanings so that i don't have to call him as often! What carpet cleaning service does that?? My upholstery hasn't been this clean since it was NEW and my dryer is performing SO much better since the dryer vent was cleaned out... had no idea it was that bad! I asked him about my air ducts and he took a look in a few of the returns and said that they aren't that bad, but I'm going to have them cleaned next week anyway due to my family's allergy issues. He assured me that it could really help! After having
O Fallon Air Duct Cleaners Provider Name Locked
in my home, i felt kinda silly for mentioning my stranger issue, but he validated my feelings and added that you can never be too careful... made me feel SO much better!! This is a guy I would recommend to anyone, but especially to any ladies concerned about who might visit their home on a service call! My husband is very picky about services like this and even he was impressed and didn't sqwak at all when i told him that i was finding more issues for
O Fallon Air Duct Cleaners Provider Name Locked
to resolve for us!! I HIGHLY recommend this guy. They just don't make '
O Fallon Air Duct Cleaners Provider Name Locked
like this anymore!!!
Hope this review is helpful to you.... you will NOT regret calling upon
O Fallon Air Duct Cleaners Provider Name Locked
or his team for your next cleaning need!!
- Cari F.
B

Rating
We had the additional work done, the furnace and blower were very dirty, the vents weren't as bad as I expected.
Overall they were easy to work with, punctual and courteous.
I'd use them again and probably will net year at least for the dryer vent.
- Michael B.
A

Rating
All was done very well and professionally. The people were curteous and professional. Concerning my carpets, I don't think there was a square foot my dogs had not christened at one time or another. My son had lived in the lower level for a year with his two cats, and the male had done extensive marking. The lower level smelled strongly. When Breathe Rite got done, the smell was gone, the stains were gone and my carpets looked great! I was especially pleased with this carpet cleaning.
My only complaint is with punctuality. They seem to have trouble making and keeping a schedule, but once they arrive it went very well. However, my vent is still nailed shut, they did not return to place the chicken wire they had promised. Still, when the carpets need cleaning again, I will call this company to do the work.
- steve T.
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All Air Duct Cleaners in O Fallon, MO

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

24 Hour Heating And Air Conditioning

17301 Manchester Rd
Glencoe, MO

3 Rivers Electrical Contracting

5201 Warren Rd
Imperial, MO

A BreatheRite Carpet & Air Duct Cleaning Co LLC

1007 Treetop Trail Dr.
Ballwin, MO

A New Look Carpet & Duct Cleaning, LLC

13765 Saint Charles Rock Road
Bridgeton, MO

AAAHome services

7428 Mexico Rd
Saint Peters / Brentwood, MO

Absolute Clean

895 Babler Dr
Florissant, MO

Absolute Comfort Systems LLC

1084 Cool Springs Industrial Dr
O Fallon, MO

ACTION CLEANING-O FALLON

1209 HICKORY HOLLOW LN
O Fallon, MO

Action Water Damage STL

36 Brushy Brook Ct
O Fallon, MO

Advanced Property Preservation, INC.

217 Egret Ct
Belleville, IL

Affordable Carpet & Vents

1683 Florine Blvd
Saint Charles, MO

AIM Carpet and Air Duct Cleaning

784 Cambridge Ln
Fenton, MO

All Clean Restoration Service

2300 S Illinois St.
Belleville, IL

Alway

3956 Wenzlick Ave
Saint Louis, MO

America's Finest Cleaning Service

3308 Breezy Point Dr
High Ridge, MO

American Remediation & Restoration Services

1316 S 2nd St
Saint Louis, MO

American Virtual Associates

304 Whitelaw Avenue
East Alton, IL

Anton's Air Conditioning and Heating

8826 New Hampshire Ave
Saint Louis, MO

ARELLA'S CARPET CLEANING

55 PILOT HILL DR
Saint Peters, MO

ATLAS RESTORATION SPECIALIST INC

820 SUN PARK
Fenton, MO

Atmospheres

221 Robert Ave
Saint Louis, MO

BERMUDA AIR CONDITIONING & HEATING CO. INC.

6388 Graham Rd
Saint Louis, MO

Bush Refrigeration

4539 N. Alby
Godfrey, IL

C & K Heating and Cooling, Inc.

1116 Galaxy Drive
Lebanon, IL

C & L QUALITY SERVICE

714 VALLEY VIEW DR
Ballwin, MO

Carpet Technology Cleaning System Inc

16209 Westwoods Business Park
Ellisville, MO

CATCO

2685 Metro Blvd
Maryland Heights, MO

CERTA CARE CLEANING SERVICES

5303 hwy kk
Saint Peters, MO

Certified Chem Dry of Greater St Louis

6820 Gravois Ave
Saint Louis, MO

Chesterfield Service

243 Chesterfield Industrial Blvd
Chesterfield, MO

Circle C Solutions LLC

3300 Clarence Dr
Saint Charles, MO

Classic Aire Care Inc

10466 Baur Blvd
St Louis, MO

Comfort Experts, Inc.

5323 fifth Street
St. Charles, MO

Countywide Heating and Cooling LLC

6981 willing st.
Barnhart, MO

DALMATION CARPET CARE LLC

PO Box 1237
Florissant, MO

DOLE HEATING & AIR CONDITIONING

7240 CRYSTAL LAKE CT
Saint Louis, MO

Dryer Vent Solutions LLC

3851 Autumn Set Dr
Arnold, MO

Ductz of West St Louis

240 Magee St
Troy, MO

E & B CARPET CLEANING SERVICE

3050 MARSHALL AVE
Saint Louis, MO

Empire Today - St. Louis

2285 Grissom Drive
St. Louis, MO

ENGLISH SWEEP

624 Saint Louis Ave
Valley Park, MO

Fetz Cleaning and Restoration

7105 N Locust
Gladstone, MO

First-rate Debt Consolidation

2638 Cherokee St
St. Louis, Mi

Fresh Air Heating & Cooling

612 Spirit Valley Drive
Chesterfield, MO

Global Plasma Solutions

10 Mall Terrace
Savannah, GA

Goldkamp Heating & Cooling

890 N Lafayette St
Florissant, MO

Grand Oaks Heating & Cooling

82 Clairen Dr
Foristell, MO

Griffin Brothers' 3-D Air Duct & Carpet Cleaning

6901 Riverview Farm Ln
House Springs, MO

HandyMan Express

1230 Enderbury Drive
Saint Louis, MO

Hoffmann Brothers Heating & Air Conditioning Inc

1641 Tower Grove Ave
Saint Louis, MO

Hot Shotz Power Wash

PO Box 722
Saint Peters, MO

Hunter Janitorial Services

4514 Page Ave Unit C
Saint Louis, MO

ImonAIR

1111 Hawkins Rd
Fenton, MO

Indoor Comfort Team

2613 Telegraph Rd
Saint Louis, MO

Jim Reilly Service Co Inc

16261 Westwoods Business Park
Ballwin, MO

JKC SERVICES

3 BRIAR CASTLE CT
O Fallon, MO

JT Dunn Heating and Air Conditioning

638 Lemay Ferry Rd
Saint Louis, MO

Kwik Dry Carpet Cleaning

1410 Verlene Dr
Florissant, MO

LIKE NEW AGAIN CARPET CLEANING

5772 WHITE PINE DR
Saint Louis, MO

Lowe's - Mooresville

509 River Hwy
Mooresville, NC

M&M Maintenance LLC.

1722 Hudson Rd.
Saint Louis, MO

Marciante Diversfied

1315 Missouri State Rd
Arnold, MO

Marciante Diversified Heating & Cooling

1315 Missouri State Rd
Arnold, MO

Mcginnis Heating & Cooling

7 Industrial Park
Cahokia, IL

md painting

12045 AMELING RD
Maryland Heights, MO

Midwest Carpet Cleaning

206 Flesher Dr
Ballwin, MO

MISSOURI FURNACE & AIR CONDITIONING COMPANY

1835 Scherer Pkwy
Saint Charles, MO

MOLD SOLUTIONS

2344 Weldon Pkwy
Saint Louis, MO

Mr. Cleanz Steam Cleaning

Blue Springs, MO

My D Handy

P.O.Box 29036
St.Louis, MO

My-D-Handy Janitorial & Contracting LLC

8640 Church rd.
Saint Louis, MO

National Air Duct Cleaning

8407 Knollwood Dr
Saint Louis, MO

NATIONAL HEATING AND COOLING

7500 W FLORISSANT AVE
Saint Louis, MO

Nrg Mechanical LLC

Saint Charles, MO

PALLARDY HEATING & A/C CO

3624 FAIRVIEW DR
Saint Charles, MO

Penny Heating & Cooling, LLC

151 Roderick Dr.
St Louis, MO

Peters Heating & Air Conditioning

4520 Broadway St (Headquarters)
Quincy, IL

PJs Carpet Upholstery & Air Duct Cleaning

4052 Carondelet Blvd
Saint Louis, MO

Platinum Maintenance Contracting

1845 Sherman Drive
Saint Louis, MO

PM Solutions, LLC

4420 S. Comptonn Ave
St Louis, MO

Precise Carpet Cleaning

3716 Mueller Rd.
Saint Charles, MO

Pride Cleaning & Restoration, Inc.

2437 Lemp Ave
Saint Louis, MO

PuroClean Emergency Restoration Services

1934 N. 81st Street
Caseyville, IL

PYM, LLC

1107 Bromfield Terrace
Ballwin, MO

Rays Rehab & Restorations

Crystal City, mo

RCS AIR DUCT CLEANING

10942 VARGAS DR
Saint Louis, MO

Rivercrest Restoration

102 Branding Iron Dr
Waxahachie, TX

RSI Kitchen and Bath

9700 Manchester Rd
Saint Louis, MO

Sams Carpet Cleaning & Repairs

1602 N 4th St
Saint Charles, MO

SCOTT'S CHIMNEY SERVICE

9095 KRSHUL RD
Cedar Hill, MO

SEARS CARPET & UPHOLSTERY CARE

1735 RUDDER INDUSTRIAL PARK DR
Fenton, MO

SERVPRO of Oakville/Mehlville

5640 B Telegraph Road Box 281
Saint Louis, MO

Servpro of St.Louis Southest

858 Hanley Industrial Ct
Saint Louis, MO

Show Me Carpet Care

114 Mill Pond
Ofallon, MO

SOL'S INDOOR AIR QUALITY & CLEANING

1232 WISSMANN DR
Ballwin, MO

StanFord Heating and Cooling

4482 Wodson Rd
St. Louis, MO

Stanley Steemer

2205 Forte Ct
Maryland Heights, MO

STEAMATIC OF ST. LOUIS

10550 KAHLMEYER
Saint Louis, MO

Stevenson Heating & Cooling

103 Main St
Saint Charles, MO

SUNSHINE HEALTHY HOME/SERVPRO

17600 GARDENVIEW MANOR CIR
Glencoe, MO

The Flood Company

1 Balaji Ct
Ballwin, MO

THE HOME DEPOT

1525 HIGHWAY K
O Fallon, MO

THE MAD HATTER

1631 DUVALL CT
O Fallon, MO

Tres Total Home Cleaning

2746 Providence Rdg
Wentzville, MO

TRI STATE WATER TREATMENT INC

1671 FENTON BUSINESS PARK CT
Fenton, MO

True Clean Carpet

110 Weldon Parkway
Saint Louis, MO

Unique Heating and Cooling

2015 S Big Bend Blvd
Saint Louis, MO

Vitt Heating & Air Conditioning Co Inc

4719 Morganford Rd
St Louis, MO

WARNERS PORTAGE REPAIR SVC

1525 WASHINGTON ST
Portage Des Sioux, MO

WATERLOO AUTOMOTIVE LLC

622 N MARKET ST
Waterloo, IL

WELLINGTON ENVIRONMENTAL

607 HANLEY INDUSTRIAL CT
Saint Louis, MO

WELSCH CHIMNEY SERVICE, INC

82 ANCESTRY CT
Saint Peters, MO

X-Treme Carpet Cleaning

2617 Missouri Ave
Granite City, IL

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