and his crew showed up thirty minutes before schedule. They worked very efficiently and as a well-oiled machine.
informed me before taking steps that may not lead to the results I wanted. An example of this ...more is when he was cleaning our black-out shades: further work could have removed the black-out material. His training and experience enabled him to do the best work for our needs and use the techniques most suited for our types of shades. He cleaned our valances in-place so they did not change shape nor shrink. This was a well-appreciated service, freeing me from removing the window treatments and hauling them to a dry cleaner.
His work crew was respectful and cleaned up after they were finished. "
Rated Review by PETER & MARILYN V.
"We had purchased a mattress and box springs at the west location about 20 years ago and had been very satisfied with the product, so when we were ready to purchase again, we went without hesitation back to
and were pleased to find ...more a shop closer to home. The shop was laid out well and sparkling clean, the salesman friendly and professional. We told him our interest, he showed us two beds and a cutaway of how it is assembled. Making the payment and delivery schedule was brief. How the parts of the old mattress and box springs are recycled was also explained. Early evening on the day of the delivery as promised we received a phone call with a two hour delivery window, and the next day, again as promised, we received a call saying they would be there in 30-35 minutes. The two men were friendly, used shoe booties, assessed the path from door to where bed was going, removed old mattress and box springs, sleeving them in plastic, and brought in new. There were no mishaps or concerns getting new in and old out. They were in and out in 20-25 minutes. Two days later we are well pleased with our purchase and the services provided. We like to buy local and
is not only a local distributor, but the product is made in Columbus as well. "
Do Your Research— Join to read ratings and reviews from real customers.
Ever wondered what happens if you cut the tag off your mattress? Whether dust mites congregate where you sleep? Experts shed light on mattress myths.
Angie's List In The Press
Sample Mattress Discounters Reviews
"This is a low pressure store. The owner took the time to get me the best Tempur Pedic for my needs. He presented me with a thorough overview of the various mattresses in the Tempur Pedic line.
I had previously searched for the Tempur Pedic that I was interested in and visited several dealers within the Gulf
's price was $1,100.00 less than Rooms to Go and other local sellers. With my purchase I received free setup and delivery and they hauled away my old mattress and box springs for free. What a great store. We will be buying a second Tempur Pedic from them in the very near future. "
"We ordered a sheet set from this provider at a local home show. We never received our merchandise. E-mails sent were never answered. The phone number goes to an answering machine and calls are never returned.
are complete rip offs. They take your money and don't send your merchandise. Never purchase anything from them.
"I purchased a new mattress and box spring to replace a 17 year old set. Unfortunately, during this time I was undergoing cancer treatment and did not have the energy to shop around like I usually do. Co-workers had purchased mattresses recently from Best and were very happy. Based on sales staff recommendation, I purchased one of Best's own ...more line of mattresses and box springs. The delivery people came on time and set up the new mattress and box spring and hauled off the old set. They did, however, leave large pieces of plastic in the yard. Initially, the mattress felt comfortable, but over time, I began to experience back pain and was practically crippled with back pain when I got up. One day I laid down on my guest bed, fell asleep, and realized, no back pain when I got up! I slept in my guest bedroom on a 55(!) year old boxspring and 20+ year old foam mattress for over a year, with little or no back pain. In the last few months I began sleeping again on the
and the back pains returned, and at times have shooting pains in my back while laying down and when getting up. I cannot put much of a mattress topper (1 inch) on because the mattress is so deep, that I can barely put my sheets on. I cannot afford a new mattress so I guess I am stuck with a $1100 horrible mattress and boxspring. I will admit I never contacted them because I thought you could not return mattresses. I wish I had my old one back!
So service was okay, except for leaving plastic in the yard, the product is what is awful. "
"I called and ordered the box spring over the phone with a great salesperson,
. She helped me figure out which box spring I wanted over the phone and got the order placed for a delivery. The delivery people arrived an hour ahead of schedule and I was tied up in a meeting at work, so I had my boyfriend head to my house to let them ...more in to deliver the box spring. There was a small tear on the bottom, and one of the plastic corner covers was barely hanging on by one staple. These were things I was willing to overlook, since it's just a box spring and not the actual mattress.
Several days passed and by the time I was finally able to get the new box spring set up, I realized they sent me a full instead of a queen as I ordered. I called right away and spoke to another salesperson. He had an extremely difficult time locating my order and originally had someone else's order up (maybe that's why I was delivered the wrong size!) So, I asked them to call me back when they found my order and had more details. They didn't call me back after a couple of hours, so I had to call them again to ask about the next available date they could deliver the correct size. On that call, he let me know that it would be a couple of days, but I really needed it ASAP, so I offered to go to the warehouse myself to make the exchange the next day. He mentioned they would inspect the box spring and may not take it back if it was damaged - so I let him know about the hole and plastic piece. He asked if I notified the delivery people about these damages and wasn't very polite. Ultimately we worked something out for me to drive the full back to the warehouse and pick up the queen.
It ended up raining leaving me unable to make the exchange myself (even though the box spring was covered in plastic I did not want to be responsible for any further damages that may have been caused by the rain). I called again to ask when they could come pick up the full box and bring a queen they said it would be a couple of days. I told them I really needed it taken care of sooner. At this point, I had gone above and beyond as a customer to try to rectify their mistake. The person I spoke with this time promised me a phone call the very next day as soon as he got in after he spoke with his manager, but here we are... no call...
At this point if they are unable to get my queen box over to me today, I just want them to pick up the full box spring that doesn't fit my bed and give my money back. I went the cheap route going to the closest inexpensive place for the box spring, and as the tried and true saying goes, I got what I paid for. Poor customer service and a couple of days later, still don't have the box spring I ordered. "
"The people at both Locations I visited, Southtown and Knollwood areas were long time employees, very knowledgeable and friendly. We had shopped many other places, with bigger brand names, but liked the locally owned, since the 40's, vibe. we've been very happy with the beds and the delivery was handled with skill and puncuality.
your C.E.O. as she should know what kind of service her company offers. I purchased my second top of the line Twin adjustable bed for my new home \ Sinking Spring, PA 19608. The bed was delivered and set up in Oct. 2013. I arrived here last Sunday for my first night ...more in my new home only to find the bed on one side was deflated and would not hold any air. I went to the local store the next day and was told to call Customer Service and they would send someone out. I paid nearly $10,000 for the bed, delivery and set up. The next day I called customer service and was told that I had to conduct a test and then give it two days to test for a leak. I did the test and was told I had a bladder with a leak and they would send me a replacement one and it would arrive in 10 days. I told them that this was my second home and I would not be here in 10 days.
After, no answer so I asked for a supervisor. Supervisor
told me he understood my problem but there was no one to service the bed but he would do two things for me. First instead of a reconditioned bladder he would send me a new one and second he would send it two day and guaranteed me I would have it this Friday. I told him that I wasn’t sure I would know how to install it. He said not to worry he talked a nearly blind man through the process so if he could do it I could. I have been sleeping on a sofa for days and today I was informed by email that my reconditioned bladder will arrive late next week. I called Customer Service again today,
was not there but another supervisor told me that
forgot to change the order and there was nothing he could do so I have to wait till next week to get by reconditioned bladder. Just in time for me to leave. I have this bed in my home in MN and love it which is why I bought this one. I even tried a live chat and was told that they really care about world class customer service and they will learn from my experience but there was nothing else they could do. So glad I can help your learning experience.
I can not believe that this is your customer service. I owned a Company in MN for 33 years and would never treat a customer the way your company did. They simply said there is nothing they can do for me and "stuff happens”. I really believed you had a great company and was pleased you were based in MN. Now I am embarrassed. Over the past years I have recommended your beds to over 10 people but will never do that again. A friend of mine was at my home yesterday and she said she was going to buy a bed like this. After I told her what happened to me she said she was going to forget it. I will never suggest to anyone nor will I ever buy from your company again. I am very disappointed.
"I decided to use this mattress company as I didn't want to go to a store with a multitude of mattress to choose from and I wanted low key selling and easy parking. I parked across the street from the building and there was just one small showroom. Not a fancy showroom but what was there was enough to make a decision on a inner spring mattress(flipable). ...more There was one salesman who was friendly and considerate of my disability and explained the different kinds of mattresses they sell. I wanted a comfortable mattress for the spare bedroom for visitors. I got a new frame as the frame was very old as well as the mattress. The frame and mattress is guaranteed for 10 years. I didn't ask about the warranty and I guess I should have but the mattress was for a spare bedroom. My sister came to visit for 5 days and slept on the bed. She said she loved it and told me to sleep on it myself and see. I told her the salesman told me my sister wouldn't want to leave after sleeping on it. She said she and her husband are going to be looking for a mattress in a year or so and if they didn't live in Houston, Texas they would probably check this company out. The only problem I had was they forgot to deliver the mattress and frame at 10:30AM. But they more than made up for the mistake by delivering it by 11:15AM. I called at 10:30 AM to see when they were coming and that is when I found out they forgot. They quickly got busy and got the mattress loaded and delivered in no time. The delivery man was also the salesman. This is old fashioned sales and what many stores need to to develop and understand people appreciate custom care as well as custom made mattresses. I would strongly recommend that you at least visit the store and see for yourself. There is no heavy pressure sales and I guess this is one reason why they have been in business since the 1900. "