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Lebanon Auto Detailing Articles
I was greeted by the owner, a mild-mannered gentleman named
I must confess I was very impressed! The exterior wash was part automated and part manual and they cleaned the car exterior, cleaned and shined the tires and the wheel spokes, and after the car was out of the car wash it was already beginning to shine. The greatest part was next. The interior team consisting of six men went to work at vacuuming, scrubbing and cleaning every inch of the car. They spent a good 25 minutes of work on it. Then the manager came back with a sander and wax and proceeded to manually clean up the paint spill on the hood of the car. I was left aghast at how much care they took and what an amazing job they did.
When I pulled out of the car wash, my car looked shiny like the first day I bought it. They cleaned the interior so beautifully, even gave a free air freshener (a fragrance of your choice), and even cleaned up my trash. It was by far the best car wash I have had. Moreover, they also do oil changes here I found, and with a $35 oil change, you get a full service car wash included. It doesn't get better than that.
Overall, I was very very impressed at their attention to detail and their business ethic all the way from the owner to the workers. I tipped each of the workers and felt compelled to give extra money to the owner for spending that extra 15 minutes on cleaning up the paint spill from my car.
I will gladly bring my car to be cleaned by them every time in the future, no questions asked. If you don't believe me, just give this place a go and you will be hooked.
Just know that on the weekends, it can be busy since most of the people who come here are all area repeat customers -- myself included.
The interior looks very good, and old, dusty smell is gone. But I wish they had not used cleaning materials that leave a strong "cheap perfume" odor in the car. It will take a while for it to wear off, I think.
I'm not so happy with exterior. It still looks old and tired. I know the car is old and has not been kept clean and waxed as well as it should have been, but I expected more effort would be given to restore the paint surface. I guess I would have had to pay extra for a more thorough job. "Supreme" detail ($250) includes waxing and buffing. Next time I'll have a better idea of what to expect.
I gave B instead of an A for responsiveness and professionalism (of the company), for two reasons. First, it took a lot of emails back and forth over several days to set up appointment for the work. It seemed at times they weren't really reading the information I gave them. Response time was long.
Second, I had discussed with the owner on the phone what I needed done, and mentioned a problem with loose headliner, and he said they'd bring adhesive to try to fix it. But when operator arrived he knew nothing about that and didn't have adhesive. He hadn't even been told what level of service we'd requested. The operator himself rated an A on professionalism; his boss, not so much.
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