Imperial Home Improvement Stores

in Imperial, MO

Sample Reviews

A

Rating
The deal was for a 16' door but I have an 18' door. When I made initial contact they were very friendly and said it would be no problem. When they came out, they worked with me to find a matching color and to make sure of measurements.
It took 2 trips because of a manufacturer delay in the side trim pieces as well as the need for a modified bottom gasket. The attention to detail was impressive.
They came out when promised and called if they were going to be early or delayed.
I was able to pay for the difference due to a larger door by calling in with my credit card after installation was complete.
A great experience overall and while I hope this door lasts for many years, I will call them again if I have any issues.

- Brenda G.
A

Rating
Very happy with results. Installer was responsive, helpful, did required scope of work and made excellent suggestions. The installation had to be stopped once it was found the old dishwasher was 'hardwired' into the wall. I had an electrician come in and bring it up to code and then the
installer returned promptly and finished the job.
follow up was timely and courteous. I will use them next on some interior doors I plan to replace
- Lisa M.

Imperial Home Improvement Store Articles

Home Improvement Store reviews in Imperial

F

Rating
The purchase of a door turned into a 45 email, 40+ phone call, month-long fiasco. I can laugh about it now but trust me, I'll never order anything again from
Imperial Lumber Stores Provider Name Locked
, which is too bad. I would normally want to support a local, non chain supplier. With this one experience though, I'm done.
With measurements supplied by the contractor, the door they delivered was not the right size and couldn't be installed. Annoying, but not a problem... We all make mistakes, and the sales rep was at least responsive (although I had to keep after him for updates constantly). The next 3-4 weeks we went back and forth between the sales team and the "vendor" who apparently did not ever get around to fixing the frame to make it fit. They clearly do not prioritize regular customers and only take care of large volume jobs for contractors.
Bottom line: if you are planning on buying something for a project and aren't a contractor with volume orders, be prepared to be shuffled around and for your order to not be a priority.
- Amy W.
A

Rating
Recieved card as promised. Went shopping at my local Lowes a few weeks and encountered no problems. We love Lowes.
- Linda C.
D

Rating
The quote was supposed to include a military discount of ten percent, but it did not.
Imperial Lumber Stores Provider Name Locked
now says that they will not give me the discount at all, which was previously promised and honored if I purchased the fencing parts at the store and used my military identification card. Furthermore, I had shown
Imperial Lumber Stores Provider Name Locked
the quote I got from a competitor fence company, and
Imperial Lumber Stores Provider Name Locked
said they would beat that price of $1500, plus give me a military discount. As you can see,
Imperial Lumber Stores Provider Name Locked
did neither.
- Cyndi Y.
A

Rating
From the very first telephone contact to the initial measuring of the windows to the speedy and polite crew of installers, these people were outstanding. Prompt, courteous, efficient, thoughtful. They had some very difficult and heavy windows to handle and install and they had to do it from a pitched roof. They were meticulous in the handling of the windows and very cautious and careful to avoid damage to the glass or my house. The final product is so clean you cannot tell there is even glass in the opening. They were careful to clean up their mess and when they left you would not even know they had been here. I will use this company for all my glass needs in the future and will recommend them without hesitation or reservation. PLUS their price was several thousand dollars less than the other bid we got from another
Imperial Lumber Stores Provider Name Locked
glass company, and their staff was far more friendly and thorough and professional.
- Frank J.
A

Rating
I met up with
Imperial Lumber Stores Provider Name Locked
- a kitchen designer at
Imperial Lumber Stores Provider Name Locked
. I told her I wanted to renovate my very small galley kitchen by replacing my 1970s kitchen cabinets and countertops with new cabinets and granite tops. She showed me various brands cabinets and doors in my preferred wood (cherry) and gave me rough estimates of the cost of each option. I paid $39 for a HD contractor to go in and do the precise measurements for the cabinets and counters - the contractor provide estimated labor cost to do the renovation. Due to his excessive cost estimates, I ended up hiring my own contractor. I went back to the store and finalized the design and type of cabinets and granite,
Imperial Lumber Stores Provider Name Locked
came up with a great design to utilize the limited space in my kitchen and to maximize storage. She recommended one of the cabinets be glass faced and recessed (which provided excellent space right above my sink) and looks great. Due to the bulkhead issue in my ceiling,
Imperial Lumber Stores Provider Name Locked
came up with a solution for the sometime useless cabinets above the refrigerator. She came up with a measurement for those cabinets that fit within the bulkhead limitation but came out far enough that I can actually utilize the cabinets. For $6,000, I received a great design, solid hardwood cherry kitchen cabinets, gorgeous granite countertops (which were installed beautifully by an excellent granite vendor (CIA counters - I have a separate review for them), and a stainless steel sink. I'm very pleased with my kitchen.
- Dawn U.
F

Rating
I used to be a
Imperial Lumber Stores Provider Name Locked
fan and shopped it almost exclusively for my home improvement purchases. That has now all changed and I couldn't be more frustrated with a store. Our experience with purchasing and getting a
Imperial Lumber Stores Provider Name Locked
(Crew 2) installation of a sliding glass door has been horrendous. Staff of both this store and Crew 2 have been non responsive and unwilling to provide the customer experience that we had come to expect. Trying to get someone to answer the phone, return calls, and respond with a solution (never occurred) has been a nightmare. Empty promises and excuses are all we get. Once our sliding glass door, if it ever gets installed, will be the last time I ever shop at a
Imperial Lumber Stores Provider Name Locked
.
- Brian & Marianne B.
C

Rating
On 7/14 the standard 'package' of wood and hardware for the screen porch was delivered. First mistake: Three items were missing including pickets for the stair railing. All the missing items were clearly listed on the order sheet. A call was made by the sunroom contractor and the items were delivered close to end of business. Second mistake: On 7/16 it was discovered that some wrong size boards had been included. Work was suspended waiting for them to arrive with the correct boards. The boards they sent were not as nice as the wrong ones. There was a big chunk out of one. The sunroom contractor assures me they can work with it so it's not visible. I would have made them exchange it but he said that no lumber supplier would care about the quality of the boards they deliver. It's a board, it's available, that's what they send. While their response to bring the missing items wasn't bad, considering they are 10 minutes away from the job site, the quality control at the warehouse could, in my opinion, use some serious improvement. This was my first experience with
Imperial Lumber Stores Provider Name Locked
and possibly my last. Any further work I have done, I will request that the contractor use a different supplier. According to the job site supervisor, this was the first time they had used this supplier. He, too, was not pleased with their performance.
- Barbara D.
A

Rating
I am very pleased. The person whom
Imperial Lumber Stores Provider Name Locked
works with for installation was always very prompt and professional. The staff at
Imperial Lumber Stores Provider Name Locked
(particularly
Imperial Lumber Stores Provider Name Locked
in the Millwork area) made me feel very comfortable with my purchase decisions and installation services. He made sure that I got exactly what I wanted and always took the time to take care of any concerns that I had no matter when I came into the store. I even received a follow-up phone call after the installation was complete.
- Deborah B.
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All Lumber Stores in Imperial, MO

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Advantage Pro Solutions

27 W Garden Walk Dr
St Peters, MO

American Virtual Associates

304 Whitelaw Avenue
East Alton, IL

Appliance Zone

PO Box 55
Corydon, IN

ARNOLD READY MIX CORP

5920 US HIGHWAY 61/67
Imperial, MO

Bruno's Custom Flooring

7701 Metropolitan Blvd
Barnhart, MO

Dan Dee Shutters

8208 Brentwood Industrial Dr
Saint Louis, MO

Danna Enterprises LLC

772 Carol Ln
Robertsville, MO

EARTHWORKS

16900-A BAXTER RD
Chesterfield, MO

ELROD FABRICATIONS LLC

4961 SEAN DR
Imperial, MO

Ferguson Bath, Kitchen & Lighting Gallery

17895 Chesterfield Airport Rd
Chesterfield, MO

Fischer Lumber Co

210 N Shamrock
East Alton, IL

FRED'S HARDWARE

8 E MAIN ST
Mascoutah, IL

GENNARO General Contracting

2314 HICKORY ST
Saint Louis, MO

Goedeker's

13850 Manchester Rd
Ballwin, MO

HACKMANNS LUMBER CO

3030 HWY 94 S
Saint Charles, MO

Half Price Sinks and Faucets

5711 NE 14th Ave
Fort Lauderdale, FL

HANDYMAN TRUE VALUE

2635 N HWY 67
Florissant, MO

HANNEKE HOME CENTER

10042 GRAVOIS RD
Saint Louis, MO

HOME DEPOT

3891 MEXICO RD
Saint Charles, MO

HOME DEPOT

6190 MID RIVER MALL DR
Saint Charles, MO

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