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Gerald Moving Articles
3 men all together, who were all very professional. They take the time to wrap all of your furniture to ensure nothing will break or get damaged. The crew works hard to get the job done in a timely manner. They do not sit around, take breaks, or stop to smoke. They know you are paying by hour and do not try to stall for more time. When we got to our house they were more than happy to stop inside and let us tell them were we needed the items throughout the house. They were very respectful about placing items
on the hardwood floors, making sure not to drop anything. I highly recommend using
I was in contact with
I had a phone conversation with
Wouldn't it be best to get all your ducks in a row BEFORE contacting the customer and ADMITTING you had concerns and were confused about what the driver was doing???
Sent from my iPhone
On Aug 5, 2014, at 10:46 AM,
I just got off the phone with your driver. He intends to load on Friday the 8th. He will deliver over the following weekend (most likely between the 15th and 17th). I told him I would call him back today and let him know if that was okay. Please let me know your thoughts. I also left you a voicemail with the same info. I can give you the driver's phone number if you'd like make different plans then what he's offered. Please let me know asap.
Pro Relo Inc
801 Comanche Rd Ste G.
Albuquerque NM 87107
P: 505-888-1007 Ext-17
I had another email exchange with him where I expressed my concerns and he NEVER acknowledge them... NEVER. That email exchange was once everything was FINALLY finalized and the dates stopped changing.
The gentleman who picked up my belongings was very nice and arrived on time. He was a few hours late delivering my belongings because of traffic. He unloaded the truck fairly quickly, but stacked my belongings that were in storage bins and boxes on a strap in back of him. Some of those boxes started collapsing inward and SOME were glass or labeled FRAGILE. Some of those plastic storage bin lids cracked.
I also noticed some damage to the wood of a bedroom dresser, an end table and a few other things. Actually, the gentleman who was assisting the driver unload the truck (Not affiliated with
I would NOT recommend this company... if you want the job done RIGHT do it yourself... or at least not with this company.
My advice to other people who are looking for their moving services: Never try to save a bit money by hiring
I was very happy with their service and would highly recommend them.
At first we thought the move was going well. They appeared to wrap most pieces of furniture with some sort of padding before loading onto the truck.
When everything was loaded, that's when we had a hint there would be problems. They informed us they had loaded just about everything onto one truck (mind you, the trucks were smaller than an average moving truck). They suggested we move the rest ourselves so two of the guys could leave with the second truck and "save some money for us."
If we wanted all our stuff crammed into one small truck, that's what we would have paid for. Everything was crammed too close together, and EVERY piece of furniture (and I'm not exaggerating) ended up with at least one scratch, nick or
Basically, at first these guys look like they care about your stuff, but it becomes clear as the day goes on that they are just going through the motions. They'll wrap your stuff when you're in sight, but they don't take the time to place your items in the truck properly, and based on the way they acted when we reported the problems, they don't care AT ALL what happens to your furniture.
I'm giving them a D rather than an F since they showed up on time and 3 of the 4 men were courteous.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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