Access to trusted reviews, the best Siding Contractors and exclusive discounts!
Real Member ReviewsMemberships allow Angie’s List to certify that all reviews are real reviews from real members—no fake, bogus, or anonymous reviews here!
DealsAngie’s List is a Community that you’ll use time after time. Research who to hire, learn tips and tricks, and consult with your neighbors
Instant Community AccessMembers can choose from tons of deals and discounts for projects they need to do, like 30% off exterior home painting!
Complaint ResolutionIf a project goes badly, Angie’s List has a complaint resolution team standing by to help you.
Creve Coeur Siding Articles
Siding reviews in Creve Coeur
He also left the can of paint sitting on the hand rail.
Which would not be a problem except that I asked to also clean my gutters. But what I did not expect was that he would clean the gutters onto my deck and then leave that mess there as well. This includes the gutter screens that he just left sitting there. I don't know about you, but I kind of figured he would clean the gutters and at least push the waste into the yard...but I guess that step costs more or something. Same thing with the trash he left behind.
Overall, I am pretty dissatisfied. This is my home. I don't want to have it patched and looking crappy. I want it to look nice.
I think this annoys me enough that I am going to have to call a real carpenter and have this done right.
In the meantime, I guess I have to clean up
You think they'll pay me for that? You know, finishing what they started?
So after they read my review, I was contacted by one of their customer service reps. In our conversation she told me that
A) she was sorry that they left a mess but that their guy denied it. I asked if she wanted to see a picture, she said no.
B) That she was very concerned about the grade I gave them. And that they have an A rating and do I know how hard it is to bring a grade up? It takes 7 A reviews to bring a bad grade up and would I please change the grade.
C) She said that she wished I had called them to let them know they did a poor job before I reviewed them.
D) She said that there was mis-communication on the scope of the work, and for an additional fee they would come out and do the work the way I thought it was going to be done.
After thinking on this for a while, here are my thoughts:
A) I am not making up the mess on my deck and the construction waste that was left behind. don't tell me he denied it. Just apologize.
B) No. I won't bring up the grade. In fact, as a result of this phone call, which in all honesty was purely an attempt to get me to raise their grade from a "C" I decided to drop it to a "D". I am insulted that the phone call was aimed at not satisfying me, but a deep need to get a better grade.
C) Do your job right the first time. I should not have to call you to clean up your mess. And even if I had, that, in my mind, is still less than average performance and would not result in an A or a B.
D)Really? After I had to spend my time finishing the job you were contracted to do, you have the nerve to try to sell me something else? Frankly, I was a little bit shocked that you didn't offer to do the repair, correctly, for free. We are talking about a difference of 6 feet of board, some nails and a little paint. How about we take the hourly fee I charge my clients, apply it to the amount of time it took to clean my deck, and subtract that from your adjusted fee?
This whole experience has left me bitter. They had an opportunity to make it right in the phone call. She could have apologized. She could have said, let us take a percentage of your next work with us, should you choose to use us again. But grade grubbing, making excuses and trying to get me to give them more money is outright bad business.
*RESPONSE TO RESPONSE (I'm in bold)
"I contacted Mr. [member name removed] after reading his initial review on Angies List. At
This was offered as a service with an extra charge. So no, I did not accept. Why would I pay for more bad work?
"I never asked Mr. [member name removed] to change our grade on Angies List, infact he told me he would consider raising our grade to a B"
While I don't remember the exact words of what she said, it was pretty clear how important the grade was to her. How else would I know it takes seven good reviews to change a grade? I have no need to make any of this up. I gain nothing from any of this. In fact I've actually lost money and time. Both in doing their job and writing these reviews.
"I told him we would have liked the opportunity to come out and make sure he was satisfied before he posted a bad review."
Well, how many chances do you want to get things right? It is my belief that your
"The original work order was for replacing just the damaged section. Mr. [member name removed] said that he understands there could have been a price increase for replacing the entire board. I asked if we could come out and review the work and look at replacing more of the board and he said "no we are thinking of having all the siding replaced in the near future"."
Again, this was offered as an extra service with an upcharge.
I did apologize to Mr. [member name removed] for the experience that he had and asked him if he did reconsider using us again we will make sure to assign a different craftsman.
She did say that. I also told her that I would not be calling them again.
Honestly, I can appreciate the fact that they need to defend themselves...so I will add a caveat. This was my experience and my experience only. There are a great many people on angies who find this company competent and clearly had a great job done. I was just not one of them. Who knows, maybe the man working on my job was harried, or had other things on his mind, or overworked or whatever, and just neglected to care about his work. But that's not my problem. That's the problem of that man. My problem is that I was a dissatisfied customer made further dissatisfied by customer service.
They really did have a
I am a fair reviewer. I will point to the variety of reviews I have made. If you do an average job you get an average grade. An A is not average. If you do a bad job you get a bad grade...I do give A's and I have given them for quality work with great service...but this was not such a case.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
All Siding Contractors in Creve Coeur, MO
O Fallon, MO
Saint Louis, MO
Glen Carbon, IL
O Fallon, MO
O Fallon, MO
Saint Charles, MO
Saint Charles, MO
O Fallon, MO
Maryland Heights, MO
Granite City, IL
Shop Local Siding Services in Creve Coeur, MO
Join Angie's List to get the best local reviews in Creve Coeur.
- Instant access to reviews for 700+ services
- Exclusive service discounts - up to 70 percent off!
- Top-notch support from our live call center