"I am super impressed so far with this company. Of course, I will have to update once the work is completed but I couldn't wait to write an excellent review. They were on time to check out the roof, and did a thorough run through of all areas. ...more They even took pictures and showed me via a computer vs their phone. They also did a minor fix while they were up there.
has been super responsive any time I have called or honestly, emailed and he even offered to come out and explain the estimate to me. Fortunately, I think I understood it and told him it wasn't necessary. After having 3 other roofers come out, I decided to go with EBS.
then came back out to my house so I could sign the contract and write them a deposit check. As a mom with a 4 month old - they have made this process so incredibly easy on me, and I truly appreciate it! Their customer services has been superb! "
Rated Review by Renee A.
"They were professional from the beginning inspection through the repairs. They did an excellent job and included photos of the issues after the inspection. It was the easiest, most seamless repair I've experienced in quite a while! Excellent company and service.
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Chesterfield Roofing Contractors Reviews
"Generally we are satisfied with the work and would use them again. However, it did seem to take a while for them to provide the service. I understand that they were behind because of storm damage, etc. It is a busy time of year. I would have appreciated a little better communication and update on their availability. They showed up for the second ...more part of the job without calling us beforehand. We were not at home at the time. "
"The roof itself does not leak and looks fine. Unfortunately, however, when replacing the leaf guards the installers overshot the gutters in the back of the house by the patio. Water flows over the gutter and dumps right on to the patio during a heavy rain due to the improper installation in this area.
In addition, during the installation there ...more was an over order on the number of shingles. The driver asked me if I was getting a refund for the 4 or 5 unopened bundles of shingles. I did not.
I have spoken with
and had one of their installers come out to look at the problem. He gave multiple excuses, but did not offer to fix the problem. I then called the salesman, who had left and gone on to another company. He gave me one of the two owners phone numbers. I spoke with the owner (
) and he said he would come by to look at the problem. That was three weeks ago. He is not answering my phone calls anymore and has never stopped by. My son from a different number called him and he apologized, said he had been busy, but would get back to me within a week. We are still waiting. The company advertises 100% satisfaction, 100% of the time and a 10 year warranty
I am very disappointed with
. The have their money, but now the refuse to honor their warranty or even speak with me.
I finally ran out of patience and have had another roofer come in and repair the problem. "
"Went very well, overall. A tree limb was broken by a subcontractor transferring materials to the roof. Lane responded immediately and so did the subcontractor. Minor damage to a piece of fascia in rear was repaired/replaced. That work took several follow-up phone calls and visits by Lane to get resolved; which it was. Considering the scope of work ...more and price, I am surprised that no one from Lane contacted us about the work or our satisfaction after they performed the work, before we contacted them about the need for repair of fascia. "
arrived promptly and fixed the problem.
We thought we observed other missing shingles, but
returned and explained it was a treatment designed to prevent ice dams that we simply hadn't noticed before (you have to be across the street or on the roof to see it). They were very patient and professional, ...more wanting to be sure we were satisfied. "
called and set up an appointment to check the roof right away. They were prompt and professional. They took pictures and replaced a couple of damaged shingles. They were very honest with what should be replaced and how long a life the roof should have left. When we do need a new roof, I would definitely call them to complete the work!
"The "big deal" was obtained on January 23rd, the work was done on March 10. The slowness was in part due to the severe weather, snows and windstorms that occured in February. However, Signature was not pro active in scheduling the work - I had to take the lead in all cases to set up a schedule. The "Big Deal" had a seemingly low ...more priority.
The actual repair was performed within the two hours covered by the price and appears to have been professionally. However, in the process of making the repair one the two men broke one of the bricks on the patio steps - stood on the cantilevered
of the brick. The brick was stuck back on with Liquid Glue with no surface prep and is uneven - will have to be removed and reinstalled.
I have not contacted them on these, I plan to repair myself. One job should not create a second job!
"The roof maintenance went well. The contractor was very kind in also fixing a small piece of soffit that had come out during the thunder storm. He did some minor caulking in the roof and said that the roof was in good shape. Also blow out some dirt from the gutters. Noticed couple of sidings that needed to be replaced and will send over an estimate ...more for that. If the estimate is affordable, I would do business with
again in future. This appointment was rescheduled twice as they were busy attending more critical jobs, so I am hoping next time this would not happen. Thank you ! "
"The vendor is professional and the team did their job with utmost professionalism. They communicated what they did and cleaned up the place. They had to come back to clean up because of the snow. Excellent job.