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They were very careful to be sure that the work area was perfectly cleaned at the end of the project and that we were happy with everything before they left for the final time.
Such a treat to work with a company that puts the customer first and communicates in a timely manner. They showed up when they said they would, called then they said they would and worked with the insurance company to make the whole thing was as painless as possible.
The new roof looks wonderful. In fact, it looks SO good, now I need to get rid of our vinyl siding and paint so it doesn't seem out of place on this worn modular. The irritating skylight is gone. They were able to reinstall our satellite dish with a minimum of fuss. All the mess was cleaned up afterward, I only found two staples and those were in the doorways of the front and patio doors. They walked around with leaf blowers and blew all the asphalt bits off the porches and walkways. They replaced all the flashing and fixed the shingles over the bay window, which apparently had been installed improperly to begin with. The turtle vents wound up being replaced with new turtle vents rather than the ridge cap being installed. My husband spoke with
My major complaint/disappointment was the yard. The driveway was the most obvious, but rocks were also knocked out of my landscaping and left to
The company's website promises that they return to the site on several occasions to double check workmanship and do an inspection. We haven't been through this part yet, since the work was only completed yesterday.
Overall, I'd give them a great rating if I were judging on the roof quality and workmanship alone. Maybe a bit more attention to detail (like how the area surrounding the house is treated) and a bit more communication between the crew and the management (so things like the ridgecap vs vents aren't missed) would help them to improve their customer relations. I'd recommend them to others, just make sure you really go over the details first and discuss them again with the crew when they show up on site.
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