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Shakopee Furniture Sales Articles
The pillows (same fabric as the couch) - were promised in 6-8 weeks. After 10 weeks, they still had not arrived. I called the store and asked why they were taking so long and was told, "I don't have a clue.".... that is absolutely true! I called customer service who "explained" to me that the 6-8 weeks was an estimate. That is NOT what we were told on purchase. 10 years is an estimate too....but if that had been the case I wouldn't have made the purchase, but that is clearly why they operate this way. If there had been a delay in fabric, why were the chairs on time? Even if there was a delay, they should have contacted me. STILL don't HAVE THE PILLOWS!
I called customer service and requested monetary compensation for such an inconvenience and aggravation. She said she would call the store and call me back. She never called me back. I am now told that the new date is even later and they would call me at that time to schedule a time for me to pick them up. REALLY!?!
I will NEVER do business with
You can tell this guy was just looking for an excuse to not do his job and leave. He called the home office on my phone and started to walk out. I told him to please stay as he is waiting by the door. Once I realized that he didn't have any cleaning equipment with him, I told him to leave. Called
STAY AWAY from this company!!! Lazy workers=terrible service. I wasted two hours this morning waiting for them to do their job and they didn't. don't waste your time too!
Over the next six weeks we never heard anything from
This occurred AFTER Easter which we were assured we would have our order by. With this our window treatments did not come and the installer had to come out again because he forgot to measure one of the windows. After MANY conversations with
The same person who measured the windows in 15 minutes came out to do the install. He quickly installed them and left the house. When I was able to see the treatments that cost $2,000 I found that they dragged on the floor, where installed too high, and were crooked. We once again had to reach out to them and negotiate a fix.
They did agree to fix the treatments and they promptly came out to take them away again leaving us with no window coverings during this time. Finally, at the end of August they came back and re-installed them once again. This time to find that one of the pieces was not measured correctly, again. The same installer had to take that specific piece and send it out to be re-done for the third time.
Finally, on August 5 they returned and installed the final piece. While the window treatments look nice and are finally what we expected, it was unacceptable that this process that was supposed to take no more then six weeks took nearly six months. The service we received from
In the end they offered to only give us 10% off the price of the product, did not include the $250 we spent on the installer price. For the horrible customer service, and lack of quality and caring about doing what is right for their customers, 10% was not sufficient but we decided we just wanted to finally be done with this awful company and never have to shop with them again.
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