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Rochester Air Duct Cleaning Articles
Performed the work, showed me the dirty filter after. Then told me he had inserted the "sanitation pack" and the HVAC fan would need to run for 15 minutes to distribute it throughout the house. Indicated I didn't need the other services. Charged me $75 for the "sanitation pack", an item it must have taken about 2 minutes to administer. I did not appreciate that he did the "sanitation pack" without my explicit authorization, but I suppose I could have refused to pay for it. Poor business practice in my opinion, and it appeared to be intentional, but I imagine this is the bread-and-butter for any of these vent cleaning deals--looking to add on additional services.
Excellent experience. Would hire again.
I added on dryer cleaning that they said they did as well.
The day after the cleaning the A/C unit made some loud sounds and smelled like it was burning. I immediately called and they said they couldn't come back out to fix whatever they had done for 5 days. After alot of calling and alot of complaining they finally agreed to come out two days after breaking it. Two days after they broke it they came back out and had to replace a major mechanical piece in the HVAC that they had broken while cleaning out the unit.
I would never recommend this company. They broke the HVAC system while performing their job and then would not immediately come back out and fix their mistake.
The dryer was still not properly venting. I had to call another vent cleaning company which came out today and said that my dryer vent had never been cleaned at all. They took pictures since there was so much lint in my duct. They also saw that this company had not replaced the mastik on my system and now my HVAC unit is leaking cold air into my attic.
I absolutely was ripped off.
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