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Robbinsdale Fencing Articles
Fencing reviews in Robbinsdale
On Monday June 24, 2013 give me a bid on a black chain link fence. I informed him there were a couple more bids I was waiting for but I would make a decision by the end of the week. He had informed me that there was a 2 to 3 week lead time for installation so I wanted to make a decision quick because I was hearing similar schedules from the other companies.
On Friday June 28, 2013 I called
On Saturday June 29, 2013 I put my paperwork and down payment in the mail. I sent a credit card number for the down payment.
On Wednesday August 7, 2013 approximately 8:00 AM the install team showed up at my home. The informed me they did not have any black posts on their truck but that they would for sure be back that day to install the correct posts. I returned home from work about 4:30 PM that day. There were still no posts installed. I was a bit frustrated at this point so I called in to the office to talk to
On Friday August 9, 2013 I received a call from
On Tuesday August 13, 2013 on had still not heard from anyone so at the end of the day (around 4:30) I called looking for
On Wednesday August 14, 2013 I received a call from
I was told there were 2 owners and they were both a company outing and would be off the remainder of the week. I was informed they would be back in the office Monday August 19, 2013. I was told my order along with contact details was placed in both of their offices and that I should hear from one or both on Monday. She then said she would try to get in touch with
On Thursday August 15, 2013 I received a call from the install manager informing that the team would be out between 8:00 – 8:30 AM Friday August 16, 2013. The team showed up. Another install team that was very professional and pleasant. The fence was finally installed.
On Monday August 19, 2013 I received a call to pay the remainder of the bill. It is now 7:30 PM and I have yet to hear from either of the owners. I understood I was a small job but this type of service obviously did not concern the owners enough to place a call.
The installers were great it is unfortunate the office staff, including the owners, do not have any focus on customer service. I live on busy street and everyone who asked about the fence I told my story. I will not recommend
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